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OptimumWarranty For Automotive, PowerSports and RV OEMs and Dealers
© 2006 Optimum Info Solutions. All Rights Reserved. Introduction OptimumWarranty Helps OEMs, Dealers and Suppliers collaborate on complete Warranty process chain 2
© 2006 Optimum Info Solutions. All Rights Reserved. 3 Issue / Document Management Claims Processing Collaboration (OEM / Dealers / Suppliers) Claim Entry Pre-Auth Claim Processing Parts Return Parts Replacement Cost Recovery Payments Production Details Warranty Registration Master Data (Parts / Labor / Model / Campaign / Price List) NHTSA Tread Reporting System Setup Trend Analysis Analysis & Reporting Quality Analysis Operational Reports System Administration and Monitoring
© 2006 Optimum Info Solutions. All Rights Reserved. Benefits of OptimumWarranty 4 Cost Savings Improved Productivity Improved Communication Close Monitoring of Claims Increased Supplier Cost Recovery Improved Customer & User Satisfaction
© 2006 Optimum Info Solutions. All Rights Reserved. Pre-Auth Request Claim Entry Claim Processing Submit Pre-Auth Processing Submit Request Clarification Convert to Claim Pre-Auth Approved Approved Denied End Request Clarification Claim Approved Claim Denied End Payment Processing Parts Return Parts Replacement Supplier Cost Recovery TREAD Reporting Start Warranty Process Flow Pre- Auth ? No Yes
© 2006 Optimum Info Solutions. All Rights Reserved. Production Details & Warranty Registration Record Production information for each Unit produced Make / Model / Model Year information Production details Technical details at each VIN level Record Warranty details for each registered VIN Warranty Effective Date Track Vehicle History History of all Claims on a specific VIN
© 2006 Optimum Info Solutions. All Rights Reserved. Claims Entry Dealers can enter Claims or a Pre-Authorization to get approval on non-standard operations Claims can be entered directly in the online system Record any number of Operations and Parts information Can also attach additional comments, documents Once the Claim information is complete, they can be “Submitted” for Processing
© 2006 Optimum Info Solutions. All Rights Reserved. Claim Processing Claims Administrator can review submitted claims Collaborate with dealers if additional clarifications are required Record “allowed” claim amount Approve / Deny Claims Claims Approval will automatically generate RMA for Parts Return Replacement Orders Supplier Recovery Debit Memo
© 2006 Optimum Info Solutions. All Rights Reserved. Return Material Authorization (RMA) RMA Tracks return of Failure Parts from Dealers to OEMs Parts Warehouse Track various status: New Authorized Shipped Received Track Shipping details and shipping costs Record Part condition when Part is received
© 2006 Optimum Info Solutions. All Rights Reserved. Replacement Order Replacement Order tracks shipment of replacement parts from OEM’s Parts Warehouse to Dealers for a specific Claim Track various status: New Authorized Shipped Received Track Shipping details
© 2006 Optimum Info Solutions. All Rights Reserved. Supplier Cost Recovery Link Suppliers to Failure Parts Obtain Supplier Warranty policy Collaborate with Suppliers on Failure details Generate Debit Memo for Cost Recovery Track receipt of payments
Analysis & Reporting
© 2006 Optimum Info Solutions. All Rights Reserved. Operational Reports Claims Reports RMA Reports Replacement Order Reps Cost Recovery Reports All Reports are exportable to Excel / PDF / Printer 14
© 2006 Optimum Info Solutions. All Rights Reserved. Analysis & Drill-down Warranty Trend Analysis & Drill-down Claims Paid Cost Recovery $/Claim # Claims Quality Matrix Model-wise Failures System-wise Failures Pereto-Analysis Failure Reasons Failure System 15
© 2006 Optimum Info Solutions. All Rights Reserved. Summary of Features Warranty Registration Claims Entry Claims Processing Parts Return tracking Parts Replacement tracking Supplier Cost Recovery Issue Management Vehicle History Analysis and Reporting Tread Reporting Interface 17
© 2006 Optimum Info Solutions. All Rights Reserved. Benefits Improved visibility and transparency of information across the complete Warranty Chain from Dealers to OEMs to Parts Suppliers Access to detailed information to help in Product quality improvement Online collaboration and quicker resolution of warranty claims will lead to improved customer satisfaction Improved efficiency will reduced cost of processing warranty claims OEMs can reduce costs by easily identifying errors in claims Analyze overall cost of product quality over a long period of time through Trend Analysis Root Cause analysis through Quliaty Matrix and Pereto-Charts and drill-down capability. This will help reduce cost of failures. 18
© 2006 Optimum Info Solutions. All Rights Reserved. 19
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