SIRE Administration SIRE Programme Manager Geoff Snow SIRE Training and Accreditation Manager David Savage SIRE Administrator Katie Window SIRE Accreditation Asst Rebecca Harrison OCIMF Director Paul Markides SIRE Focus Group General Purposes Committee Executive Committee Inspector Accreditation Courses Examination VIQ VPQ BIQ BPQ WebSERM Manage 4 servers Software Development ISO 9001 TMSA
SIRE Report Data Flow Submitting Member requires inspection Submitting Member requires inspection Report sent to OCIMF Report sent to OCIMF Report Processed by Submitting member Report Processed by Submitting member Comments on Report Entered by operator Comments on Report Entered by operator Report Published Hires Accredited Inspector Hires Accredited Inspector Inspection of Vessel
Operator Self Management Insert, Delete Vessels own Registration Error Messaging View own Reports and VPQ’s Submission of VPQ’s via the internet Vessel Registration must be made before submitting a VPQ. VPQ’s are now mandatory, no VPQ - no report.
Submit Support Ticket –Submit Support Ticket – this is if you are having difficulties with the web site or report editor and you need some help. Submit Feature Request –Submit Feature Request – Is there a major new category that you think is missing from the system? Submit Bug Report –Submit Bug Report – If you have a programme crash or a process has reported an error please let us know. Supply as much detail as possible including any run time error numbers and wordage. Submit Feedback Submit Feedback - Do you like the system?, Is it performing well? Please send us details of what you would like to see improved in the SIRE system for minor enhancements (For major enhancements use the Feature Request). Helpdesk Helpdesk
· Open - When we initially receive a support ticket. · In Progress – We have replied to you but you may have another query or we have not yet found the solution · In Progress Escalated – SIRE may also escalate the problem if they do not know the initial solution. Your support ticket has automatically been sent to our software developers. They have access to these tickets and will reply. Closed – problem solved. Please note you cannot reopen a closed ticket but you can open a new one if the problem persists