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Safety & your library Lisa Matte, MLS ◦ Director, Jervis Public Library (7+ years)  Association Library ◦ Teen Services Librarian, Jervis (8.

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Presentation on theme: "Safety & your library Lisa Matte, MLS ◦ Director, Jervis Public Library (7+ years)  Association Library ◦ Teen Services Librarian, Jervis (8."— Presentation transcript:

1 Safety & your library Lisa Matte, MLS ◦ Director, Jervis Public Library (7+ years)  Association Library ◦ Teen Services Librarian, Jervis (8 years) ◦ Retail Bookseller for Borders (4 years) ◦ Manager at McDonald’s and Wendy’s (6 years)

2 Safety & your library Situation Experience Employees selling drugs at work Employees stealing money from cash register Active shooter.4 miles from work Domestic violence spilling into workplace (public and employees) Employees stealing goods Public stealing goods Use of alcohol by employees and the public Public and employees having sexual encounters

3 How will today flow? Ask questions when they come to you Morning: Awareness and considerations Lunch: noon-ish; 45 minutes Afternoon: Begin a plan of action

4 Getting everyone on the same page Track incidents at your library Conduct a concerns survey Discuss incidents at other libraries Educate about vulnerability Educate about liability ◦ Due Diligence ◦ Dereliction of Duty (civilian version) ◦ Wrongful hiring or retention ◦ OSHA right to safe workplace

5 Once all are on board: Conversations How do you currently respond to: ◦ Unacceptable behavior ◦ Illegal activity How would you like to respond to: ◦ Unacceptable behavior ◦ Illegal activity How do you balance these responses with confidentiality law?

6 NY Consolidated Laws Civil Practice Law and Rules ARTICLE 45. EVIDENCE NY CLS CPLR § 4509 § Library records Library records, which contain names or other personally identifying details regarding the users of public, free association, school, college and university libraries and library systems of this state, including but not limited to records related to the circulation of library materials, computer database searches, interlibrary loan transactions, reference queries, requests for photocopies of library materials, title reserve requests, or the use of audio-visual materials, films or records, shall be confidential and shall not be disclosed except that such records may be disclosed to the extent necessary for the proper operation of such library and shall be disclosed upon request or consent of the user or pursuant to subpoena, court order or where otherwise required by statute. 02/03

7 The Big Picture Morning Situations Policy and procedure Consequences (patrons, staff, mgmt.) Physical features of building and grounds

8 The Big Picture After lunch: How to take action Identify Prioritize Create Communicate Train Assess

9 Where are you now? The security/safety continuum React < Deter < Prevent

10 Small libraries: Special considerations You can’t afford staff. Can you afford not to do anything? Have trustees rotate shifts Have student interns assist with projects Have volunteers “staff” an area or provide programs at times of high risk Re-evaluate your hours of operation

11 The elephants in the room Sex offenders Child pornography

12 Sex Offenders in the Library

13 Knowledge is Power! In the law, libraries are only mentioned as places where information about sex offenders can be distributed. S.3744A “Provides that certain sex offenders who are released on parole may not enter public, association or free libraries.” Bill approved by Senate, but not by the Assembly (2011) (2013)

14 Why haven’t these passed? Stricken in federal courts in other states -offenders-can-use-libraries-says-federal- judge -offenders-can-use-libraries-says-federal- judge h-circuit-rejects-library-ban-on-sex- offenders h-circuit-rejects-library-ban-on-sex- offenders

15 Creative thinking in NY Assembly Bill “Prohibits persons required to maintain registration under the sex offender registration act from entering into an area or room in a public, association or free library designated as a children's section or designed primarily to serve a population under the age of eighteen.”

16 What does this mean for you? When a sex offender enters the library, the response is, “How may I help you?” Discuss and educate your boards, administration, staff

17 Child pornography Legal loophole closed It is illegal to possess child pornography; it is now unarguably illegal to view it online.

18 How would you do? Patrons won’t return overdue items Patrons are found having intercourse Patron is masturbating in the computer lab Patron is drunk and crying loudly Patron is smoking in the bathroom

19 How would you do, con’t? Barred patron is in the library Patron being on the computer violates his or her parole Patron complains about a woman breastfeeding in the Children’s Room Patron steals another patron’s wallet

20 Discussions lead to policy creation or fine tuning Patron (and employee) Behavior Computer Rules of Use Internet Use Policy Personal Property / Lost and Found Unattended Children

21 Policy leads to procedure Develop a documentation mechanism ◦ Paper or electronic ◦ Address in any records retention policy you have Document policy violation procedure ◦ What do we do if someone misbehaves? Create a matrix of progressive discipline ◦ From simple three strikes to more generous ◦ ml ml Train on procedure ◦ Eliminates the “nobody told me” factor Practice the procedure ◦ Eliminates the nervousness

22 Policy/Rule/Procedure Violations Progressive discipline Punishment should fit the violation Benefit of the doubt Due process Enforceable Equally enforced by all staff for all patrons ◦ Sleeping ◦ Mental illness

23 Barring a Patron from the Library Library access = constitutional right? ◦ Case law (sex offenders) ◦ Legal opinion in Ohio

24 Consequences and Barring a Patron from the Library: Resources Policy Writing: The Next Level Standards of Library Behavior s/standards.html s/standards.html Library Codes of Conduct: Patron Discipline and the Constitutionhttp://www.olc.org/pdf/Progr essiveDisciplineProblemPatronsVSSP.pdfhttp://www.olc.org/pdf/Progr essiveDisciplineProblemPatronsVSSP.pdf

25 Reminder: Discussions between administration and trustees What do you do if a barred patron is on site or doing what service they’re not allowed to access? (computer, etc.) What do you do if someone is engaging in illegal activity? When do you call police? Who can call the police? How do you balance patron safety and patron confidentiality?

26 Building features: Visibility React < Deter < Prevent Concerns ◦ Entrances/exits ◦ Stairwells ◦ Across rooms ◦ Around corners ◦ Elevators ◦ Any obstruction or place to hide Tools ◦ Mirrors (React and Deter) ◦ Surveillance cameras (React and Deter) ◦ Moving furniture or decoration (React and Deter)

27 Building features: Visibility React < Deter < Prevent Tools ◦ Mirrors (React and Deter) ◦ Surveillance cameras (React and Deter) ◦ Moving furniture or decoration (React and Deter)

28 Building features: Access to non- public areas Tools ◦ Occupancy sensor lighting (React and Deter) ◦ Audible alarm for occupancy (React and Deter) ◦ Surveillance Cameras (React and Deter) ◦ Door (Deter) ◦ Closed door (Deter) ◦ Chain across entry or signage indicating staff only (Deter) ◦ Locked Door or Locked Elevator Buttons (Prevent)  Key or keypads with exit bar  Be sure to adhere to fire code

29 Building features: Access to non- public areas: Tools con’t Entryways ◦ Chain across entry (Deter) ◦ Signage indicating staff only (Deter) ◦ Closed door (Deter) ◦ Locked Door (Prevent)  Key or keypads with exit bar  Be sure to adhere to fire code ◦ Locked Elevator Buttons (Prevent)

30 Small libraries: Special considerations You can’t afford cameras. Can you afford not to do anything? Remember due diligence Install mirrors (visibility) Install door locks (access) Designate a safe area Purchase personal emergency alarms

31 Building features: Non-public areas: Identification of unauthorized persons Tools ◦ Name tags or lanyards ◦ Communication ◦ Training on encountering an unknown ◦ Training on awareness  Workplace Security Awareness from FEMA and DHS

32 Building features: Access to Cash ILS vs. retail cash management Equally secure from public and staff Physical barrier between public and staff Face the public Storage secured ◦ Donation bucket attached ◦ Cash register vs. cash pouch ◦ Cash register locked ◦ Cash drawer in an office locked Storage out of sight

33 Access to Cash: Procedural concerns Issue numbered receipts with carbons Reconcile drawer with ILS Make bank deposits at unpredictable times Checks and balances when possible ◦ Two people count deposit and drawers ◦ One person place orders, different one pay bills Audit or review regularly

34 Safety & your library: Take Action Identify Prioritize Gather tools Create (and Crib!) Communicate Train Assess

35 Safety & your library: Identify Brainstorm situations, policies, procedures, and building features Conduct a concerns survey Customize and complete a building survey ◦ Google “Checklist for library and building security” Choose the.doc to customize

36 Safety & your library: Prioritize Put the concerns in each category in order of importance ◦ Liability ◦ Most likely to encounter ◦ Highest level of concern on survey In a small library? Trustees take an active role Share the work among multiple libraries Enlist patrons

37 Safety & your library: Gather tools Sample policies Relevant laws Articles in professional journals Books Look for training providers outside the profession ◦ SHRMhttp://www.nysshrm.org/chapters.phphttp://www.nysshrm.org/chapters.php ◦ Chambers of Commerce ◦ Department of Labor ◦ American Red Cross ◦ American Heart Association

38 Safety & your library: Create & fine tune Draft policies Document procedures Create training materials Create progressive discipline Create a physical security plan Obtain pricing Review for enforceability and practicality Review by board, attorney, codes, fire inspector

39 Safety & your library: Communicate Tell staff, etc. about the policy, procedure, progressive discipline, upcoming security enhancements Make the public policy manual, safety manual available to the public Make the internal procedures accessible to staff

40 Is there a trend? Does your library have… QuestionYesNo/Don’t Know Computer rules of use? 100%0 Internet use policy?95.7%4.3% Patron Behavior policy? 95.7%4.3%

41 Is there a trend? Do you know how to react to… QuestionYesNo/Don’t Know Patron who won’t get off computer? 66.7%33.3% Child pornography being viewed on Internet? 62.5%37.5% Someone who will not leave at closing? 54.2%

42 Is there a trend? Do your staff, volunteers, etc. know how to react to… QuestionYesNo/Don’t Know Patron who won’t get off computer? 61.9%38.1% Child pornography being viewed on Internet? 63.6%36.4% Someone who will not leave at closing? 45.5%54.5%

43 Is there a trend? Gap between policy versus application/procedure Gap between administrator and staff knowledge

44 Safety & your library: Train Identify training needs Document training ◦ Trainer and trainee sign off on training Consider tracking training on a chart Be consistent Training doesn’t cost. It pays.

45 Train for language.

46 Instead of… If only the patrons would not hog the computers Try… If only we had time limits If only we had more computers If only we…

47 Instead of… If only the patrons would leave at closing time Try… Think React < Deter < Prevent

48 Instead of… If only the patrons would be quiet in the library Try…

49 Instead of… If only patrons would/would not ____________ Try…

50 Safety & your library: Assess Vary type, timing ◦ Announced and unannounced ◦ Written and observation ◦ Start simple  One question via (documented) Be reasonable and realistic Use the tool properly Don’t let perfection be the enemy of completion.

51 Practice: Active shooter training View the videohttp://www.youtube.com/watch?v=5 VcSwejU2D0http://www.youtube.com/watch?v=5 VcSwejU2D0 Answer these questions with traditional and creative answers: ◦ How could you get out of the library? ◦ Where could you hide? ◦ What could you use to fight? Complete FEMA training


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