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1 Using Sound Bites to Support IT Let the Show Begin Educause 2006 Dr. Leslie P. Hitch Northeastern University Leslie Hitch -Northeastern University © Educause 2006 This work is the intellectual property of the author. Permission is granted for this material to be shared for non-commercial, educational purposes, provided that this copyright statement appears on the reproduced materials and notice is given that the copying is by permission of the author. To disseminate otherwise or to republish requires written permission from the author.
2 Background Material Community Satisfaction Survey Old, Not So Good, History Enter, New President Northeastern University © Educause 2006
4 Some of the New Script Northeastern On Demand Itty-bitty Centralized Research Cluster Community Satisfaction Survey (redux) See http://www.infoservices.neu.edu/about_is/custsat.html Northeastern University © Educause 2006
5 Reviewing Old Clips @ISsues Help.neu.edu See next slide for ‘before’ web page NUannouncements Northeastern University © Educause 2006
7 Revision Needed Slight Organization Change Look at What Needs to be Communicated Look at Audience (s) Northeastern University © Educause 2006
8 Making a Plan Please see next slide for complete plan for 2005-2006
9 2005-2006 Plan Northeastern University © Educause 2006 SeptOctNovDecJanFebMarchAprilMayJune General-all NUVoice-on Demand ISissues….Web page completed Announce web page Research cluster story ISissues … Story Student tech expect. Annual Report Security-all General AUP … General AUPSSN UpdateGeneral AUP New Services-all NUTVXythos update SoftricityPay for excess print Sr. Management (n.b. Bob on Pesidential… ) President’s Cabinet.. n.b. pres change Annual report… Students NUTVPay excess print… Kiosk image Pay excess print IS BlogPay for excess print Faculty/Staff Xythos, Turnitin… Pay excess print… myNEU story Add. Fac/staff portal OnDemand roundtables Research Cluster Deans Pay print…CBA onDemand OnDemand Bouve Board of Trustees On demand… Something else Press EducauseEducause review… Target Chronicle Student affairs OnDemand NACUBO Ondemand Wall St. Jrnl IS Staff-all OnDemandAll handsRick’s ranblings … Rumor luncheon All HandsRick’s ramblings CookoutRumor luncheon Alumni Security article NUonDem and… NU Alumni in ISStory on Xythos
10 Supporting Materials Not Done in a Vacuum Channels As Important as Information (see section of current plan on next slide) Continuous Revision New ‘After’ Website on slide following chart Northeastern University © Educause 2006
13 And the envelope, please Sid http://northeastern.facebook.com/s.php?q=worm (Requires login) Provost and IS Newsletter available at: https://myfiles.neu.edu/l.hitch/newsletter1.pdf Security and Alumni http://www.numag.neu.edu/spring06/questionsanswers.shtml Northeastern University © Educause 2006
14 Credits Clear language Many variations Creative thinking Convincing our own staff Build into Everyday events Northeastern University © Educause 2006
15 Questions? Leslie P. Hitch, Ed.D., Director Academic Technology Northeastern University Boston, MA L.firstname.lastname@example.org Thank you Northeastern University © Educause 2006
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