Presentation on theme: "Things every Sunrun customer needs to know July 2012"— Presentation transcript:
1 Things every Sunrun customer needs to know July 2012 The Right StuffThings every Sunrun customer needs to knowJuly 2012
2 Setting the Stage – Sunrun Accreditation More referralsCustomerMis-understanding#1 priority is customer experienceSaying The Right Stuff inthe home= great customer experience = more referrals and fewer cancellationsEveryone selling Sunrun must be accredited
3 Sunrun Accreditation Basics Watch this webinarTake an online testLink to test will be sent (via ) after this webinar14-day window to pass testDirections are in you should have receivedYou can take test as many times as you like within 14 daysSign each deal you sell (beginning 8/1/12)You acknowledge that you sold the deal according to the Right Stuff and the Sunrun Code of ConductInclude your Sunrun ID# on the agreementYou should have received this viaif you need assistanceAll deals must be marked as sold with the name of the sales rep who sold the deal (beginning 8/1/12)
4 Image of Sunrun ID email here Look for thisImage of Sunrun ID here
5 Housekeeping Items Changes to the Agreement Roof warranty Renewal terms for leases
6 The Right Stuff Game Show Your Host: Grayson Morris
8 Sunrun Solar Superstar The Right Stuff Game Show RulesPresent contestant with homeowner misunderstandingContestant picks a panelistDetermine if the panelist is right or wrongContestant with the most number of points wins!
12 Homeowner misunderstanding: The purchase price will be $0 at the end of the agreement. The Right Stuff:Buyout cost is its fair market value.Other options:You can renew your agreement in one-year increments, orSunrun will remove the system at no cost
13 Sunrun Solar Superstar Scoreboard 1Sunrun Solar Superstar Scoreboard
15 Homeowner misunderstanding: If Sunrun goes out of business, then you get a free system. The Right Stuff:Your agreement would be maintained and upheld by one of Sunrun's investment partnersAll the terms and conditions will remain the same.Alternatively, you may purchase the system.
16 Sunrun Solar Superstar Scoreboard 1Sunrun Solar Superstar Scoreboard
18 Homeowner misunderstanding: Sunrun has a bumper-to-bumper warranty/coverage for the next 20 years, including any roof leaks having to do with the solar facility.The Right Stuff:[PLACE HOLDER UNTIL 2nd WEEK OF JULY
19 Sunrun Solar Superstar Scoreboard 1Sunrun Solar Superstar Scoreboard
21 Homeowner misunderstanding: You can buy the system at any time during the agreement. The Right Stuff:You have the option to buy the solar system at:The 5th anniversaryWhen movingAt the end of the agreement.Note: At any other time you can call the Sunrun customer care team and discuss buying the solar system (no guarantee).
22 Sunrun Solar Superstar Scoreboard 21Sunrun Solar Superstar Scoreboard
24 Homeowner misunderstanding: You can switch from monthly to the Prepaid agreement at any time. The Right Stuff:You can switch payment options 21 days after signature or before installation begins, whichever comes first.Note: this is new as of July 13th, 2012
25 Sunrun Solar Superstar Scoreboard 2Sunrun Solar Superstar Scoreboard
27 Homeowner misunderstanding: Sunrun guarantees savings. The Right Stuff:Sunrun does not guarantee savings because savings are based on assumptions about future electricity usage and utility rate increasesSunrun does guarantee the amount of power your solar system will generateSunrun will provide you that power at the rate specified in your agreement.
28 Sunrun Solar Superstar Scoreboard 32Sunrun Solar Superstar Scoreboard
29 Homeowner misunderstanding: If you move and the new buyer doesn’t want the system, the contract is cancelled, and Sunrun will take the panels back.The Right Stuff:When moving, you have three options with Sunrun:Assign the agreement to the new homeowner (most common)Pay off the rest of the monthly paymentsPurchase the solar system from Sunrun
30 Sunrun Solar Superstar Scoreboard 3Sunrun Solar Superstar Scoreboard
31 Homeowner misunderstanding: You’ll never get another bill from your utility. The Right Stuff:After when you move forward with Sunrun, you are still connected to the gridYou are still charged by your local utility for the additional energy you need for your homeAssuming your usage stays the same, your utility bill will decrease once the Sunrun system is turned on
32 Sunrun Solar Superstar Scoreboard 3Sunrun Solar Superstar Scoreboard
33 Homeowner misunderstanding: Your utility bill will always be “X” dollars a month. The Right Stuff:Assuming your electricity usage stays constant, the solar system will offset “X” amount of your total usage Sunrun can’t guarantee how much you’ll pay to your utility
34 Sunrun Solar Superstar Scoreboard 34Sunrun Solar Superstar Scoreboard
35 Homeowner misunderstanding: If better technology becomes available then Sunrun will replace the panels with new ones.The Right Stuff:You’re getting great technology that is available todaySunrun does not do technology upgradesSunrun does guarantee the amount of power your solar system will generateThe true asset of solar is the electricity, not the panels
36 Sunrun Solar Superstar Scoreboard 34Sunrun Solar Superstar Scoreboard
37 Homeowner misunderstanding: Sunrun’s maintenance includes panel washing. The Right Stuff:Maintenance provided by Sunrun does not include panel washingThere is no scheduled panel washingIf the system underperforms, Sunrun will do it’s best to bring it back to the guaranteed production level
38 Sunrun Solar Superstar Scoreboard 35Sunrun Solar Superstar Scoreboard
39 Homeowner misunderstanding: You can cancel the agreement at any time without any consequences. The Right Stuff:Before installation – You could be forfeiting your depositAfter the installation – You will owe a "make whole" payment to Sunrun.
40 Sunrun Solar Superstar Scoreboard 45Sunrun Solar Superstar Scoreboard
41 Homeowner misunderstanding: Sunrun shows a very conservative production number, and you can expect at least 10% more production each year.The Right Stuff:We do our best to accurately estimate the system productionSunrun's customer Agreement shows estimated annual productionSunrun guarantees that amount of production
42 Sunrun Solar Superstar Scoreboard 5Sunrun Solar Superstar Scoreboard
44 What every Sunrun customer needs to know Sunrun owns the system.You are signing a 20 year agreement.You're purchasing the electricity the system produces.The initial payment is $X. If your agreement includes a deposit, $500 is due now, and the remainder, if any, is due at time of installation.In the first year, the monthly payment is $Y. There is no monthly payment for prepaid customers.Your monthly payment will increase by Z% each year.You'll likely be installed in about X months.
45 Sunrun Solar Superstar Scoreboard 65Sunrun Solar Superstar Scoreboard
47 To Recap… All sales reps selling Sunrun must be accredited Take the Sunrun accreditation testTest directions are in the you receivedYou have 14 days to pass this testYou can take it as many times as you’d like in 14 daysBeginning August 1st you must sign each agreement you sell and include your Sunrun ID#Beginning August 1st all deals must be marked as sold in the proposal tool and name of sales rep must be selected in dropdown