Presentation on theme: "Designing a Comprehensive Student Planning System Brigham Young University’s Approach."— Presentation transcript:
Designing a Comprehensive Student Planning System Brigham Young University’s Approach
Presenters: William H. Cope Programmer Analyst firstname.lastname@example.org Brigham Young University B-150 ASB Provo, UT 84602 (801) 378-4530 Gene F. Priday University Registrar email@example.com Julie S. Nelson Assistant Registrar firstname.lastname@example.org Raylene J. Hadley Director of Academic Advisement email@example.com
WHO ARE YOU?
Operators Senator Carter Glass – Virginia 1930 Whereas dial telephones are more difficult to operate than are manual telephones; and Whereas senators are required since the installation of dial telephones in the Capitol to perform the duties of telephone operators in order to enjoy the benefits of telephone service; and Whereas dial telephones have failed to expedite telephone service; therefore, be it
Resolved that the sergeant-at-arms of the Senate is authorized and directed to order the Chesapeake & Potomac Telephone Co., to replace with manual telephones, within 30 days after the adoption of this resolution, all dial telephones in the Senate wing of the United States Capitol and in the Senate Office Building.
Lakota tribal wisdom says that when you discover you are riding a dead horse, the best strategy is to dismount. However, in business (and academia) we often try other strategies, such as: Looking for a better way? Beware!
1.Buying a bigger whip. 2.Changing riders. 3.Saying “This is the way we have always ridden this horse.”
4.Appointing a committee to study the horse. 5.Visiting other sites to see how they ride dead horses. 6.Appointing a tiger team to revive the dead horse. 7.Creating a training session to improve our riding ability. 8.Changing the requirements to declare a horse dead.
9.Harnessing several dead horses together for increased speed. 10.Providing additional funding to increase horse’s performance. 11.Do a study to see if outside contractors can ride it better. 12.Declare the horse is “better, faster, cheaper” dead. 13.Form a quality circle to find uses for the dead horse…..OR
Promote the dead horse to a supervisory position.
Designing Student Services for the Net-Generation Students are brought up using computers and, more recently, the Internet – they have digital savvy. They are used to interactivity, not simply viewing and listening. They have learned to use computers for inquiry, analysis, self-expression, influence, and play. They are used to having access to services from their homes, when they want and what they want. Don Tapscott Growing up Digital: The Rise of the Net Generation
“The technological revolution will combine with the continuing economic pressures to change in significant and structural ways what we do and how we do it – or we will be left behind.” Elaine Hairston, Chancellor Ohio Board of Regents
Students are bringing to higher education exactly the same consumer expectations they have for every other commercial enterprise they deal with. Their focus is on convenience, quality, service, and cost. Arthur Levine and Jeanette S. Cureton
BYU Comprehensive Student Planning System 1.Connect academic, financial, and career planning. 2.Individualize educational planning. 3.Track student academic progress. 4.Link related educational services, i.e., internships. Objectives:
5.Expand registration to include: Course preview, faculty information. Textbooks Final Exams Tuition Course availability 6.Foster a spirit of collaboration among university units. BYU Comprehensive Student Planning System
Review of Written Materials
Numerous mailings caused some confusion. Students had difficulty knowing what was important. We used the Cornell University model of combining information into one mailing.
Steps to Accomplish 1.Coordinate with all representative areas. 3. Decide on graphic presentation. 2.Gather and edit information.
Mailing 3.Went out February 15 (application deadline). 1.Hired temporary staff to stuff folders. 2.Sent first class.
Other Mailings to Freshmen (Mailed May 1) Registration Notice and Charting Your Academic Course pamphlet. Class Schedule Bulletin. Note: The catalog is free to those who request it. Otherwise, they can view it on the Web.
What the colleges have done in the past: 1.Mailings Welcome letter from the Dean of the College Copy of the student’s Major Academic Plan (MAP) 2.Review of Freshman schedules Follow-up with letter or phone call
The University Student Assistant (USA) Program Currently enrolled students, who are returning home for the spring/summer terms, conduct a pre-orientation workshop for newly admitted freshmen Approximately 125 workshops this year, with over 200 USA volunteers Began in 1982
Purpose: Incentives: Training: Topics: To connect to freshmen with a student from the university; alleviate anxiety; prepare them for registration; and answer any questions T-shirt, new catalog, fall class schedule 4 hours on a Saturday morning Registration, Academic Advisement, Student Life, and Freshman Academy (Learning communities)
Newly admitted BYU Students by Region Fall 2000
Taking Personalized Advisement One Step Further… 1.A personal phone call to all new students 2.Follow-up with letter or e-mail if unable to reach student Answer questions; make them aware of planning on the Web, dates of freshman registration; invite them to call back on an 800 number. Purpose: