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© The Ivy Group, Ltd 2010 Tough Times Call for Tough Leaders New Jersey Library Association 2011 Conference
© The Ivy Group, Ltd 2010 Available at… http://ivylibrary.com/services/resources
© The Ivy Group, Ltd 2010 It’s All About You! Ultimately the success of any organization depends on the quality of its leadership
© The Ivy Group, Ltd 2010 At almost every level… Nationally At the state level In the profession In individual libraries …LEADERSHIP has become a rallying cry.
© The Ivy Group, Ltd 2010 Here and now… …there has never been a greater need for tough-minded leaders
© The Ivy Group, Ltd 2010 Tough Times Disproportionate budget cuts Elimination of regions Staff reductions Decimated state libraries Cutbacks in hours, programs, materials, resources Unprecedented use Focus on diversified fundraising
© The Ivy Group, Ltd 2010 Tough Times Internally Underperforming Trustees Board discord/hidden agendas Poor morale Floods and fires PR crises Strife between Trustees and Friends
© The Ivy Group, Ltd 2010 Your Style Matters Impossible to talk about tough leadership without talking about style
© The Ivy Group, Ltd 2010 3 distinct styles Authoritative Participatory Delegative
© The Ivy Group, Ltd 2010 What about Librarians? Predominately participatory Color inside the lines Want consensus Play nice in the sandbox Make do/re-use/do without Qualities not advantageous in tough times
© The Ivy Group, Ltd 2010 What about Elected Officials? Autocratic/controlling/top down Egotistical Want to get re-elected Leverage/value relationships Don’t like surprises/deception Bring personal agendas
© The Ivy Group, Ltd 2010 Authoritative Meet Participatory! Direct/fact-based It’s all about business Align with his/her agenda Demonstrate ways he/her will benefit Seek buy in Let them own the success
© The Ivy Group, Ltd 2010 Let’s Celebrate Our Assets
© The Ivy Group, Ltd 2010 Librarians are … devoted to their work and service loyal to their libraries deeply committed concerned about their future
© The Ivy Group, Ltd 2010 Libraries thrive when they… operate from strength give the community what it needs and wants keep the faith
© The Ivy Group, Ltd 2010 Just for Fun… Think of all the animals in the animal kingdom and select the one that most reminds you of you. List its characteristics.
© The Ivy Group, Ltd 2010 Just for Fun… Now, think of the animal that you would most want to emulate and list its characteristics. How do the two images measure up?
© The Ivy Group, Ltd 2010 Desirable Leadership Characteristics Honest Forward-looking Competent Inspirational Committed Passionate
© The Ivy Group, Ltd 2010 Desirable Characteristics Supportive Fair-minded Broad-minded Intelligent- they know what they know and what they don’t know
© The Ivy Group, Ltd 2010 Less Important Characteristics Straightforward Dependable Cooperative Ambitious Courageous Empathic Loyal Self-controlled
© The Ivy Group, Ltd 2010 And, by the way, great leaders are not always good managers or vice versa
© The Ivy Group, Ltd 2010 Good Managers Do things “right” Focus on “how to” Focus on efficiency Administer systems, policies, controls, procedures
© The Ivy Group, Ltd 2010 Good Managers Smooth out the wrinkles within the status quo Focus on the bottom line
© The Ivy Group, Ltd 2010 Great Leadership Only Begins with Good Management Exceptional managers spend their time doing the most important things.
© The Ivy Group, Ltd 2010 ABCs C work = clean up what happened yesterday
© The Ivy Group, Ltd 2010 ABCs B work = manage what is happening today or in the immediate future
© The Ivy Group, Ltd 2010 ABCs A work = the long term, big picture projects that are critical to the future How can we get more people to do really important work?
© The Ivy Group, Ltd 2010 Great Leaders Take On Entrepreneurial Qualities Characteristics of Librarians –Tenacity –High Service Standards –Quality of Information –Customer Service –Desire to Serve –Willingness to Take on User’s Problems Entrepreneurial Characteristics –Vision –Willingness to Take Risks –Customer Focus –Initiative –Creativity –Desire for Success –Innovation Source: Guy St. Clair, Entrepreneurial Librarianship
© The Ivy Group, Ltd 2010 Evolving into the Entrepreneurial/ Leadership Mode Personally going out of your comfort zone and encouraging the same from employees Raising risk tolerance Setting priorities appropriately
© The Ivy Group, Ltd 2010 What Might Have to Change? Change your style Spend your time differently Craft new messages/forge new alliances Eliminate sacred cows Master risk assessment Differentiate between essential and discretionary Move people’s cheese Push back/say no
© The Ivy Group, Ltd 2010 Preparing for Change 1.Assess the overall organizational readiness for change 2.Develop a culture that supports critical new initiatives
© The Ivy Group, Ltd 2010 Cultivating New Thinking 3.Develop an organizational strategy with: –Vision –Values –Critical Success Factors
© The Ivy Group, Ltd 2010 To Lead Change 4.Design and implement a carefully planned, high- involvement change strategy around: –Communication –Skills –Accountability –Systems –Your marketplace
© The Ivy Group, Ltd 2010 To Lead Change 5.Identify competencies required for effective performance 6.Set performance goals to achieve institutional goals
© The Ivy Group, Ltd 2010 To Lead Change 7. Have a communications plan –All hands on deck/every staff person knows the script –Know when to go public –Know when the public has to feel the pain
© The Ivy Group, Ltd 2010 But … adjusting to change isn’t easy
© The Ivy Group, Ltd 2010 Workplace Changes Challenge Habits Behaviors Organizational culture Basic assumptions
© The Ivy Group, Ltd 2010 Workplace Changes Can Create Insecurity Fear Anger Withdrawal Active resistance
© The Ivy Group, Ltd 2010 Tough Leadership is… Versatile More authoritative Makes factual/data driven decisions Customer-focused, but true to mission/reflect planning priorities Takes a long term view
© The Ivy Group, Ltd 2010 Tough Leadership is… Decisive/no waffling Shares the pain/transparency Based on objective risk assessment Willing to call in the chits
© The Ivy Group, Ltd 2010 Tough Leaders… End up with the right people on the island with them Take the heat for trustees and managers Don’t go to the office looking for love
© The Ivy Group, Ltd 2010 To become a tough leader… 1.Act expeditiously/but have a plan B 2.Take care of your essential services 3.Identify and protect the people who are critical to survival 4.Communicate continuously with financial supporters
© The Ivy Group, Ltd 2010 To become a tough leader… 5.Continually engage with your Board 6.Maintain frank communications with key stakeholders 7.Tighten your belt and streamline internal opportunities
© The Ivy Group, Ltd 2010 Thank You
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