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Quality approach to new e-Learning: from inspection to inspiration Ancona 21 st September 2007 Claudio Dondi SCIENTER - EFQUEL Joint Italy-Taiwan workshop.

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Presentation on theme: "Quality approach to new e-Learning: from inspection to inspiration Ancona 21 st September 2007 Claudio Dondi SCIENTER - EFQUEL Joint Italy-Taiwan workshop."— Presentation transcript:

1 Quality approach to new e-Learning: from inspection to inspiration Ancona 21 st September 2007 Claudio Dondi SCIENTER - EFQUEL Joint Italy-Taiwan workshop on e-Learning “What e-learning for which organizations”

2 Joint Italy-Taiwan workshop on e-Learning “What e-Learning for which organisations”Ancona, 21 st September 2007 Different recurrent factors emerging from the European debate on Quality in e-learning Quality seems to be in the eye of the beholder Quality is a concern for all the stakeholders There is a diffuse perception about lack of quality of e- learning The focus of existing quality initiatives/approaches/strategies/frameworks diverge.

3 Joint Italy-Taiwan workshop on e-Learning “What e-Learning for which organisations”Ancona, 21 st September 2007 SEEQUEL project: Sustainable Environment for the Evaluation of Quality in E-Learning The driving objective of SEEQUEL was to reach consensus on a comprehensive analysis framework, encompassing the different “quality cultures”, that are representative of the interests and long-standing priorities of the various user groups such as industry, academia, professionals, student

4 Joint Italy-Taiwan workshop on e-Learning “What e-Learning for which organisations”Ancona, 21 st September 2007 SEEQUEL project first phase: mapping of the different approaches adopted with respect to quality in e-learning by different stakeholders 8 sectors: 1. industry providing e-learning 2. industry seen as content provider, 3. government at EU, national and local level 4. school education, 5. higher education, 6. initial vocational education and training, 7. informal learning, 8. continuous professional development.

5 Joint Italy-Taiwan workshop on e-Learning “What e-Learning for which organisations”Ancona, 21 st September 2007 Sectoral views:  Industry providing e-learning : conformance, interoperability, standardisation, provision of scalable integrated learning services, product oriented process  Industry seen as content provider: competence and expertise of the producer of the educational material, content-oriented and production quality process;  Government at EU, national and local level: control on content & curriculum, control on ‘equal opportunities’,’ equal access’, protecting learners as customers, improving efficiency and effectiveness of learning processes;  School education: customer satisfaction, curricula integration, educational value and use of learning services, user-friendliness and usability of resources;

6 Joint Italy-Taiwan workshop on e-Learning “What e-Learning for which organisations”Ancona, 21 st September 2007 Sectoral views: Higher education: Material/ content is scientifically state-of-the-art and maintained up-to-date, prestige and recognition of the authors, accreditation Initial vocational education and training: support to contextualisation, quality of the product, clearly explicit pedagogical design principles appropriate to learner type, needs and context, high level of interactivity Informal learning: Accessibility by different target groups in particular the ones have been excluded before, low-cost, support to individual path, availability of support mechanism that help people overcome any obstacle that might have prevent them from engaging in formal learning; Continuous professional development: content of the programme and the quality of resources, accreditation system for centres to deliver their qualification programmes, relevance to work processes and working contexts

7 Joint Italy-Taiwan workshop on e-Learning “What e-Learning for which organisations”Ancona, 21 st September 2007 The SEEQUEL conceptual framework SUBJECTIVE COMPONENT Perception Stakeholder Object OBJECTIVE COMPONENT L SL PL C Quality of Learning experience S R V

8 Joint Italy-Taiwan workshop on e-Learning “What e-Learning for which organisations”Ancona, 21 st September 2007 Visions of the World (adapted from Boltanski and Thévenot) – 1/2 Value features The World of Inspiration Singularity, difference, innovation, originality, irrationality, imaginary, spirituality, unconscious, chance The Domestic World Confidence, responsibility, merit, respectability, convention, dignity, tradition, hierarchy, rank; parents, children, generation; rules and confidence, principles; harmony; the "natural"; the duty The World of Opinion Image, reputation, fame, success, honour, acknowledgement, visibility, audience, credibility, identification

9 Joint Italy-Taiwan workshop on e-Learning “What e-Learning for which organisations”Ancona, 21 st September 2007 Visions of the World (adapted from Boltanski and Thévenot) – 2/2 Value features The Civic World The general will, the common interest, generosity, self-abnegation, sacrifice, pride, the group, collective action, collective entities (ideas, values, symbols and institutions). The Merchant World Wealth, money, luxury; business, fair deals, good deals, bargain; interest, attentions to others; contract; competition, rivalry, opportunism, freedom, The Industrial World Progress, future, functionality, efficiency, optimality, performance, productivity, professionality, reliability, far-sightedness, system

10 Joint Italy-Taiwan workshop on e-Learning “What e-Learning for which organisations”Ancona, 21 st September 2007 The World of Inspiration e-Learning is … A huge opportunity to open up curriculum boundaries and to generate new knowledge and content through grass-roots energy mobilisation.

11 Joint Italy-Taiwan workshop on e-Learning “What e-Learning for which organisations”Ancona, 21 st September 2007 The “domestic” World e-Learning is … A potentially dangerous development that needs appropriate legislation, quality control, protection of young learners and a high level of structuring of learning paths and activities before being considered as a serious complement to traditional teaching methods.

12 Joint Italy-Taiwan workshop on e-Learning “What e-Learning for which organisations”Ancona, 21 st September 2007 The World of Opinion and Image e-Learning is … A recent development in the education and training area, that should be trusted only when proposed by a well-established organisation which could provide prestigious titles.

13 Joint Italy-Taiwan workshop on e-Learning “What e-Learning for which organisations”Ancona, 21 st September 2007 The “civic” World e-Learning is … An interesting opportunity to develop community-based learning, to give access to learning opportunities to people who would be excluded. but also… A risk of de-contextualising the learning experiences through the dominance of global providers.

14 Joint Italy-Taiwan workshop on e-Learning “What e-Learning for which organisations”Ancona, 21 st September 2007 The “commercial” World e-Learning is … The way to maximise the access to learning opportunities and to minimise the costs of both producing and purchasing learning. An opportunity to challenge conservative education and training systems. A new opportunity to develop new services and contents for a potentially huge market.

15 Joint Italy-Taiwan workshop on e-Learning “What e-Learning for which organisations”Ancona, 21 st September 2007 The “industrial” World e-Learning is … A modern and efficient way to rationalise provision of education and training, guaranteeing standard quality and seamless access. A way of facing huge training needs in a short time and without depending on variable quality teachers/trainers and organisational constraints.

16 Joint Italy-Taiwan workshop on e-Learning “What e-Learning for which organisations”Ancona, 21 st September 2007 Sequeel : The components of the Learning experience Learning Sources Teacher and supporting staff / Learning Materials / Resources infrastructure Learners Core learning processes Guidance/ Recruitment/ TNA Planning Design (Guidance Principle) Delivery (T&L) Evaluation/ Assessment Learning context Institutional setting Centralised/ Decentralised curriculum Culture (nat., org., prof., gen.) L. Environments Legislation Values systems

17 Joint Italy-Taiwan workshop on e-Learning “What e-Learning for which organisations”Ancona, 21 st September 2007 Sequeel : Core quality framework

18 Joint Italy-Taiwan workshop on e-Learning “What e-Learning for which organisations”Ancona, 21 st September 2007 Quality as a negotiation process Dialogue    POSITIONING Negotiation   ESPLICITATION OF VISION VISION OF THE QUALITY    IMPLEMENTATION  Context and problem identification ŒIdentification of the ones’ own vision of quality + consultation Identification of the positions of the stakeholders within the context  Focus on the areas of the learning experience: learning sources, learning processes, learning context  Criteria  Weighting  Matching/Checking of the available procedures and tools  Development/ adoption  Impact assessment

19 Joint Italy-Taiwan workshop on e-Learning “What e-Learning for which organisations”Ancona, 21 st September 2007 Differentiation Objective differentiation the eLearning territories Aims Contexts Learning patrimonies

20 Joint Italy-Taiwan workshop on e-Learning “What e-Learning for which organisations”Ancona, 21 st September 2007 eLearning Territories Evolved distance education FORMAL LEARNING INFORMAL LEARNING INTRA- MUROS EXTENDED LEARNING CONTEXT Non professional learning communities e-Learning as a side effect in communities Virtual Professional networks Individual development throught e-learning TTT via e-L Inter-organisational development through e- Learning e-L workplace e-L in tertiary education e-learning in VET e-L in schools ICT for virtual mobility

21 Joint Italy-Taiwan workshop on e-Learning “What e-Learning for which organisations”Ancona, 21 st September 2007 i From eLearning 2000 to i eLearning 2010 i as innovative i as intelligent i as integrated i as inter-personal i as imaginative i as inclusive i as international i as I – that is ownership of learning

22 Joint Italy-Taiwan workshop on e-Learning “What e-Learning for which organisations”Ancona, 21 st September 2007 Which eLearning for the future? - 1/2 e-L 2000…i-eL 2010… distributes consolidated knowledge is still e-Teaching may isolate the learner is delivered by a single provider/institution ignores the learner’s context and previous achievements generates new knowledge is owned by the learner creates learning communities is the result of and a tool to support partnership builds on the learner’s contexts and previous achievements

23 Joint Italy-Taiwan workshop on e-Learning “What e-Learning for which organisations”Ancona, 21 st September 2007 Which eLearning for the future? - 2/2 e-L 2000…i-eL 2010… depresses the learner’s creativity by transmissive logics squeezes the role of teachers and learning facilitators focuses on technology and contents substitutes classroom sessions privileges those who already learn stimulates the learner’s creativity by enhancing the ludic dimension of learning enriches the role of teachers and learning facilitators focuses on quality, processes and learning context is embedded in organisational and social processes of transformation reaches and motivates those who were not learning

24 Joint Italy-Taiwan workshop on e-Learning “What e-Learning for which organisations”Ancona, 21 st September 2007 The ideal place of eLearning INNOVATION PROCESSES LIFELONG LEARNING ICT eLearning

25 Joint Italy-Taiwan workshop on e-Learning “What e-Learning for which organisations”Ancona, 21 st September 2007 EFQUEL is : A sustainable multi-point and multi-stakeholders structure promoting innovation aiming at enhancing the Quality in European E-Learning by providing a set of support services in terms of: Information and Recommendations Dialogue Networking

26 Joint Italy-Taiwan workshop on e-Learning “What e-Learning for which organisations”Ancona, 21 st September 2007 The EFQUEL mission: The EFQUEL enhances the quality of eLearning in Europe by providing a new services framework for members and support for all stakeholders. The Foundation is built on principles of dialogue and inclusiveness to promote excellence and innovation in order to achieve a Learning Europe.

27 Joint Italy-Taiwan workshop on e-Learning “What e-Learning for which organisations”Ancona, 21 st September 2007 Guiding principles “From inspection to inspiration” Openness Inclusiveness Self-sustainability Representativity Flexibility Dialogue Generative Environment Leadership

28 Joint Italy-Taiwan workshop on e-Learning “What e-Learning for which organisations”Ancona, 21 st September Members 9 European networks: EUN, EDEN, EIFeL, MENON, EENet, EFMD, EKMA, ESIB, EuroPACE Members: ABIFORMAZIONE, Agency for Higher Education Quality assurance and Career Development, COFIMP, eQCheck, ERGON KEK, Estonian eUniversity, FIM NewLearning, IAL Emilia Romagna, Le Préau/CCIP, Moscow University of Industry and Finance, Moscow State University for Economics, Statistics and Informatics, MRS Consultancy Ltd, NADE, Polish Virtual University, Profingest, Politecnico Milano – METID, Q-Plan-International Quality and Environment Services, Regione Toscana, AUSL N° 6 Livorno, Scienter, SDN AG Easylearn, SINFORM, SIEMENS Business Services Turkey, Social Council for Quality Assurance, Stochkolm Institute of Education/Lärum, Swedish Agency for Flexible Learning-CFL, Synergetics, TEHNE, University of Duisburg Essen, University of Granada, University of Hildesheim, University of Lugano, University of Maribor, University of Padova, University Politecnic of Bucharest –CEAC, University of Reading, University of Sevilla, Universitat Oberta de Cataluniya

29 Joint Italy-Taiwan workshop on e-Learning “What e-Learning for which organisations”Ancona, 21 st September 2007 Workplan – 1/3 OBJECTIVEACHIEVEMENTS To facilitate dialogue and open collaboration and to support the sharing of experiences and approaches among all the actors involved with eLQ   EFQUEL 2005 and 2006 Conference successfully organised in Berlin, and in Paris in January  Successful international networking : eLearning Africa Conference (UNESCO), in Latin America (ORION and with OAS), in Russia. To produce an influence on European eLearning policy and to contribute to set the priorities for research in the field of eLQ  The first EFQUEL Green Paper “Learners as active stakeholders of eLearning quality” published in December 2006 and 3 new papers will be ready in the next months

30 Joint Italy-Taiwan workshop on e-Learning “What e-Learning for which organisations”Ancona, 21 st September 2007 Workplan – 2/3 OBJECTIVEACHIEVEMENTS To extend the EFQUEL network to all actors interested in European eLQ  9 European networks among members. Strengthening of the EFQUEL central structure 2 EFQUEL national constituencies established by the end of 2006 in Italy and France. To establish a European Quality Mark (EQM) on eLQ  Mapped and identified existing eLearning quality marks at national and sectoral level. 5 scenarios prepared Integration and consensus building process underway Organisation of the eQuality Award in Paris, 2007

31 Joint Italy-Taiwan workshop on e-Learning “What e-Learning for which organisations”Ancona, 21 st September 2007 Workplan – 3/3 OBJECTIVEACHIEVEMENTS To sustain and integrate the capacities for observation and collection of quality strategies  research and innovative strategies in the field of eLQ monitored Results integrated in the EFQUEL portal. To foster aggregation of actors and to install Working Groups and concrete workplan-based activities  11 SIGs established 3 transforming into WGs (health, standards, global learning) Active support to SIGs in place and improving New SIGs starting up To enhance, organise, structure the EFQUEL members services and to facilitate the internationalisation of successful practices and services in the field of eLQ  EFQUEL portal operational QualityPedia online and underwork Service portfolio under construction

32 Project aims The UNIQUE project aims at enhancing the reform process of European higher education institutions by creating, testing and launching an eLearning quality label for ICT use in higher education.

33 Joint Italy-Taiwan workshop on e-Learning “What e-Learning for which organisations”Ancona, 21 st September 2007 Activities and Outputs (1/2)  Conduct a preliminary analysis of the success stories and pitfalls of eLearning in European higher education and present it in a report;  Study how to adapt the successful experience of the Programme accreditation for teChnology-Enhanced Learning (CEL) from the management education field to the broad field of eLearning in higher education;  Set up and animate a Steering Committee to make sure that all the project outcomes will have an impact at the system level of higher education;  Prepare specifications for the UNIQUe quality label and test it with a network of 12 universities;

34 Joint Italy-Taiwan workshop on e-Learning “What e-Learning for which organisations”Ancona, 21 st September 2007 Activities and Outputs (2/2)  Set up and animate a community of practices able to support a benchlearning process among the 12 universities involved in the project piloting;  Launch the UNIQUe quality label in a high level European conference;  Guarantee that, thanks to the work of the European Foundation for Quality in eLearning (EFQUEL), the project results are sustainable and visible.

35 Joint Italy-Taiwan workshop on e-Learning “What e-Learning for which organisations”Ancona, 21 st September 2007 Partners  MENON Network (Coordinator)  EUROPACE  EFQUEL – HE SIG – U. Granada  EFMD Project duration: November October 2008

36 Joint Italy-Taiwan workshop on e-Learning “What e-Learning for which organisations”Ancona, 21 st September 2007 The System view eLearning Programme MASSIVE Institutional Peer review Method/Model Impact on Universities Management Services Socrates Programme UNIQUE Institutional Accreditation Converging criteria Accreditation method Joint effort European Peer Reviewers Team ICT in HE Institutional Accreditation Systems CEL eLearning Programme Accreditation EFMD EFQUEL SIG HE Partnership at National and EU level (Regional in some MCs)

37 Joint Italy-Taiwan workshop on e-Learning “What e-Learning for which organisations”Ancona, 21 st September 2007 Thanks for your attention…


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