1. A Consortial Approach to Administrative Systems NERCOMP 2002 Ed Klonoski, Executive Director Connecticut Distance Learning Consortium “Emerging Needs…Converging Systems” Copyright Ed Klonoski, 2002. This work is the intellectual property of the author. Permission is granted for this material to be shared for non-commercial, educational purposes, provided that this copyright appears on the reproduced materials and notice is given that the copying is by permission of the author. To disseminate otherwise or to republish requires written permission from the author.

2. Institutional Transformation External ForcesExternal Forces –Communication technologies Networks –Re-credentialing New competition Internal ForcesInternal Forces –Student technology expectations –New markets Faculty Availability –Technology driven re-organizations

3. Transformation Issues Gradualism vs. RevolutionGradualism vs. Revolution Re-organization vs. Re-inventionRe-organization vs. Re-invention Stability vs. DynamismStability vs. Dynamism

4. Disruptive Innovation Underperform established productsUnderperform established products Cheaper, simpler, more convenientCheaper, simpler, more convenient Appeal to new marketsAppeal to new markets Clayton Christensen, The Innovator’s Dilemma, Harvard Business School Press, 1997. Solution: Skunk Works

5. Connecticut Distance Learning Consortium MISSION: Promote Quality Distance LearningMISSION: Promote Quality Distance Learning 4.5 years old4.5 years old Publicly funded--$2.5 MPublicly funded--$2.5 M 42 members42 members

6. Emerging IT Needs: Disruptive Innovation Distance LearningDistance Learning CapitalizationCapitalization Strategic PlanningStrategic Planning Resource integrationResource integration Clayton Christensen, The Innovator’s Dilemma, 1997.

7. A Consortial IT Company Futures FocusedFutures Focused Solutions FocusedSolutions Focused ExperimentalExperimental Quick ActingQuick Acting A Learning CompanyA Learning Company

8. CTDLC Members Albertus Magnus CollegeAlbertus Magnus College American Radio Relay LeagueAmerican Radio Relay League CC System (12 institutions)CC System (12 institutions) ChamberMusic PlusChamberMusic Plus Charter Oak State CollegeCharter Oak State College Coast Guard AcademyCoast Guard Academy Connecticut CollegeConnecticut College CSU System (4 institutions)CSU System (4 institutions) Dept. of Higher EducationDept. of Higher Education Fairfield UniversityFairfield University Quinnipiac UniversityQuinnipiac University Rensselaer at HartfordRensselaer at Hartford Sacred Heart UniversitySacred Heart University SERCSERC St. Joseph College St. Vincent’s College State Dept. of Education Talcott Mountain Science Center Teikyo Post University Trinity College University of Bridgeport University of Connecticut University of Hartford University of New Haven Vocational Technical High School Wesleyan University West Haven Child Development Ctr. Yale University

9. Course Growth

10. Enrollment Growth

11. General Services Portal Web Site for CTPortal Web Site for CT Course AwardsCourse Awards Program AwardsProgram Awards Workforce Development GrantsWorkforce Development Grants K-16 Faculty DevelopmentK-16 Faculty Development 200 K Marketing Budget200 K Marketing Budget

12. Technical Services Course Production & HostingCourse Production & Hosting Sample Course for New StudentsSample Course for New Students Online Faculty Training CoursesOnline Faculty Training Courses –K-12 & Higher Education Faculty Development WorkshopsFaculty Development Workshops 7-Day Help Desk7-Day Help Desk

13. Technical Services Statewide Online LibraryStatewide Online Library Online registration and e-commerceOnline registration and e-commerce Multiple Course Management SystemsMultiple Course Management Systems –WebMentor—2 licenses –Blackboard—11 licenses –WebCT—9 CC licenses

14. Centralized Hosting BandwidthBandwidth Server expertise/efficienciesServer expertise/efficiencies –SQL databases License discountsLicense discounts E-CommerceE-Commerce Linkage between servers & policiesLinkage between servers & policies

15. Savings LMSIndividualCTDLCInstitutionsSavings Learning ManagementBb$7,500$5,5005$10,000 SystemsWebCT$5,000$3,5009$13,500 $82,500$59,000 $23,500 ServersBb$40,000$05$40,000 WebCT$72,000$10,0009$62,000 $112,000$10,000 $102,000 Tech SupportBb$62,500$7,5005$55,000 WebCT$108,000$13,5009$94,500 $170,500$21,000 $149,500 Help Desk $62,500$30,0005$32,500 Total Savings $307,500

16. Student Services Outcomes AssessmentOutcomes Assessment Online TutoringOnline Tutoring Advising/Academic SupportAdvising/Academic Support Financial AidFinancial Aid Student EvaluationsStudent Evaluations

17. Challenges “Portal” Web Site“Portal” Web Site –Joint Marketing –Shared Information Shared InfrastructureShared Infrastructure –Servers & CMS Software –Faculty Development & Tech Support Student ServicesStudent Services –Online Data Collection –Advising/Tutoring

18. Advantage of Consortial IT Collaborative BeggingCollaborative Begging Plausible DeniabilityPlausible Deniability –Risk management Freedom to ExperimentFreedom to Experiment –Business focus Inter-institutional PlanningInter-institutional Planning

19. Collaborative Begging Legislative PitchLegislative Pitch –Supplying emerging technology to all –Sharing the cost and the expertise –Reducing duplicate staffing –Showcasing H.E. collaboration

20. Plausible Deniability Risk ManagementRisk Management –Choosing Software & Hardware –Training Faculty K-16K-16 –Provoking Administrative Change

21. Freedom to Experiment New Needs…New TechnologiesNew Needs…New Technologies –Student Surveys –Demonstration Program Database –Online Marketing –Online tutoring

22. Planning Asking the Right QuestionsAsking the Right Questions –API’s & Course Management Software –Online Registration and E-commerce –Financial Aid and SAP –Online Student Services

23. Advantages Consortial IT Provides:Consortial IT Provides: –Venture Capital –Customized IT solutions –Risk Management –Focused Expertise & Resources –Collaborative Planning

24. Principles External OrganizationExternal Organization Collaborative Problem SolvingCollaborative Problem Solving Success MeasurementsSuccess Measurements Menu of ServicesMenu of Services Small, Focused StaffSmall, Focused Staff Flexible ResourcesFlexible Resources

25. A Consortial Approach to Administrative Systems NERCOMP 2002 Ed Klonoski, Executive Director Connecticut Distance Learning Consortium “Emerging Needs…Converging Systems”