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Supply Chain Management Jan de Jong Microsoft Worldwide Industry Manager Retail

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Presentation on theme: "Supply Chain Management Jan de Jong Microsoft Worldwide Industry Manager Retail"— Presentation transcript:

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2 Supply Chain Management Jan de Jong Microsoft Worldwide Industry Manager Retail

3 Agenda Retail Industry Background Improving the Supply Chain Microsoft Strategy for Improving the Supply Chain Impact of GDS/RFID in Optimizing Supply Chain

4 Retailers are going to spend on technology—or they will die against those that do.… Scott Landon, AMR Research, March 22, 2005 “ Oracle Beats Out SAP For Retek: Now It's About Retailers With a clearer landscape, retailers will accelerate spending to address their enterprise application replacement strategies only if vendors work to increase value, improve core functionality, and raise the level of merchant thinking in their products. The Takeaway: The software vendor that figures out how to blend merchant thinking (the blend between functionality, workflow, demand intelligence, and usability oriented toward how a retail merchant works day-to-day) with the right level of core functionality will be the successful leader of this changing market. Scott Landon, AMR research, March 22, 2005 "With Oracle still busy integrating PeopleSoft and JD Edwards, and with Oracle management emphatic in stating that this purchase would be tiny compared to that effort, existing users will be faced with the same challenges they had before Retek went in play: The upgrade path from existing to new Retek releases won't get easier any time soon; the core application remains difficult and expensive to install.“ Paula Rosenblum, Aberdeen Group, March 2005

5 Keep the Business Running Manage Costs Deliver Business Value Meet the Strategic Business Objectives But driving down the operational costs allows focus on new capabilities

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7 Agenda Retail Industry Background Improving the Supply Chain Microsoft Strategy for Improving the Supply Chain Impact of GDS/RFID in Optimizing Supply Chain

8 IT Spend for Supply Chain Continuing the investment Source: 15th Annual Retail Technology Trends Survey conducted by RIS News and Gartner, March 2005

9 Supply Chain Business Environment Supply Chain Complexity Demand variability Supply inefficiencies Uncertainty Security Shrinkage Returns, Recalls, Recycling Collaborative Supply Chain Standards Global Data Synchronization CPFR Food safety standards OPOS & RFID The majority (67%) of retail systems are home grown legacy systems in Tier 1 retailers The data that is captured by these systems is required in critical customer facing applications Source: Accenture Analysis, March 2004

10 The CPG and Retail industry is about to bridge internal and external collaboration Productivity Efficiency Inside the OrganisationEfficiency Outside the Organisation Quality Circles MRP Re-engineering ERP SCM CRM e-business B2B Collaborative CRM Collaborative Supply Chain RFID / intelligent Tagging

11 Process Islands Connected Processes Manual Smart Processes

12 Agenda Retail Industry Background Improving the Supply Chain Microsoft Strategy for Improving the Supply Chain Impact of GDS/RFID to Optimizing Supply Chain

13 Merchandising and Supply Chain Systems supporting in-store systems delivering an End-to-End Microsoft solution ERP Systems Data Warehouse Web Services With Vendors Legacy Applications Supply chain and merchandising systems Focus on Integration of legacy and packaged based solutions as well as vendor collaboration

14 Microsoft and Partners provide Business Solutions Product Company MS Sales Teams with Enterprise Partners MS Sales Teams without Enterprise Partners Solutions Company

15 Development Tools Partner Solution Microsoft Store Platform Partner Solution Microsoft Enterprise Platform Systems Management Hardware and Networks StoreEnterprise Applications and Services Platform Smarter Retailing Architecture – Integration Of The Partner Solution

16 Partnership With JDA 1. SCM JDA_MEIJER_MGB_2000K.wmv

17 JDA & Microsoft EMEA Eric Brambilla JDA EMEA

18 JDA: integrated software and services for the retail demand chain Revenue 1300 Retail Customers 61% 35% 3400 Demand Chain Customers EMEA Long term strategy since 1989 (UK) Global but localized approach Empowered and knowledgeable team 22% of 2004 revenues 770 customers associates United Kingdom · Netherlands · Norway · France · Spain · Italy · Dubai · South Africa

19 JDA: a 7 year lead in consolidating and integrating BoB solutions BoB Best of Breed Point Solution Acquisitions ARTHURINTACTIXINTELLECTE3 Integrated Portfolio Enabled Integrated & Best of Breed Portfolio Synchronized Synchronized Integrated Releases SMART - IPP Programs

20 Strong retail market footprint +370 retail customers in 4 years Product Category Merchandise Management Store Operations Merchandise and Assortment Planning & Allocation Forecasting and Replenishment Category Management & Space Planning JDA Customers ,606 EMEA customers France Spain CE Spain CE France World GUCCI Redcats Conforama Castorama B&Q BLOKKER – BOOKER – BRICO – CISALFA – COOP – ICELAND – LAURA ASHLEY – LEROY MERLIN – MANOR – MATALAN – NORGESGRUPPEN – OFFICE DEPOT – RIVER ISLAND – SAFEWAY – SOMERFIELD – STAPLES – THE BOOTS COMPANY – VOMAR - WORLD DUTY FREE

21 JDA & Microsoft partnership Enabling the Agile Enterprise Industry Specific Solutions Expertise and experience Scalable Performance Interoperability & Integration Together, Microsoft and JDA transform decision making throughout the demand chain for retailers and their suppliers with agile, real-time, integrated solutions

22 JDA Portfolio Retail #1 integrated suite on.Net JDA Microsoft JDA

23 From strategy setting to precise tactics execution PLANPLACE ASSORT FLOW PROMOTE CHANNEL PLAN MERCHANDISE PLAN WORKFORCE PLAN FINANCIAL PLAN CAPACITY PLAN EVENTS & BUDGETS DEALS ORDER POLICY SERVICE LEVEL CASE PACKS CATEGORY GOALS OR MARKET SEGMENTATION PRODUCT SELECTION OR DEFINITION SPACE PLANNING FLOOR PLANNING ALLOCATION REPLENISHMENT CHANNEL/PROMOTION PRICES VEHICULES PLANNING

24 Casino story “I strongly believe that ERP is a mistake in retail because these systems favor data integration to the disadvantage of flexible processes. Maybe one day big companies like SAP will get the knowledge and expertise to deliver solutions that support the fast pace of retail, but I don’t see it in the short term and certainly not today” J.L. Galzi – President of IT – Casino Group PRO Project Everyone from the store to the warehouse will be in synch with a single demand forecast based on sales Processes across the enterprise will be globalize to enable more precisely drive inventory replenishment decisions and strengthen the connection of the retailing disciplines

25 Enabling Customer Value with Partners Strategic Partnerships Consulting and Implementation Partnerships VAR Systems & infrastructure expertise Sizing & benchmarking Change Management Integration New markets Geographic Expansion UCS Solutions Smolan Group Demand Soft Strategix Solteq

26 SAP for Retail SAP Runs Real Time Retailing on SQL 2005

27 Installation Growth (Retail & Wholesale Distribution) SAP Installations and Customers Q Source: ISP/CIS reporting, not incl. are the customer types SAP internal, - partner, -hardware partner and -logo partner Q1 /01 Q2 /01 Q3 /01 Q4 /01 Q1 /02 Q2 /02 Q3 /02 Q4 /02 Q1 /03 Q2 /03 Q3 /03 Q4 /03 Q1 /04 Q2 /04 Q3 /04 Q4 /04 Customers Installations Productive Installations

28 SAP An example of full integration: Exposing SAP Process through Microsoft Office

29 Manhattan Product Overview.NET / Windows / Webservices.NET / SQL / Windows 2003 Warehouse Mgmt for Windows J2EE-based largely written in Java ported back to DB2, Oracle, Yukon J2EE-based largely written in Java with some C++ ported back to DB2, Oracle, SQL Open Systems Future PlatformCurrent PlatformManhattan Supported Platform Written in RPG, running on iSeries, OS/400, B2/400 Written in RPG, running on iSeries, OS/400, B2/400 – No change IBM iSeries Manhattan has embraced the.NET platform

30 Agenda Retail Industry Background Improving the Supply Chain Microsoft Strategy for Improving the Supply Chain Impact of GDS/RFID on optimizing Supply Chain

31 Industry: Moving Beyond Hype… Continued momentum in Retail/CPG Other industries following Progress on HW side: Gen 2 ratification EPCGlobal as Int’l Standard Getting into Execution Phase "RFID, or radio-frequency identification tags, has reduced out- of-stock merchandise by 16 percent at the company's stores that have begun to use the technology over the past 12 months, Linda Dillman, WalMart's chief information officer, said at the company's annual analyst meeting Wednesday. WalMart has been able to restock RFID-tagged items three times as fast as non-tagged items... "WalMartRFID

32 Operational Efficiencies Total Supply Chain Visibility Shrinkage, counterfeit Security, Regulations Why is RFID so Compelling ? Wal-Mart - cases have to be read 100 percent of the time at 540 feet per minute Right time Right items Right place

33 Key Scenarios for Retailers Shrinkage and theft reduction Eliminating out of stock situations Promotions management Vendor managed inventory Fresh item management Returns management …..and many more!

34 Retail Partners

35 Agenda Summary

36 Retailers are implementing on Microsoft platform….. JDA new portfolio solution at Meijer, Casino and HEB SAP on SQL at Zale’s Jewelry House of Fraser, vendor managed inventory RFID solution at Marks & Spencer Ahold Global Data Synchronization Delhaize Product Information Manager Tesco-in-a box, complete SCM package Ann Taylor USA – Merchandise management (Torex)

37 © 2005 Microsoft Corporation. All rights reserved.


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