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Introducing a Contact Centre Learnership for UNEMPLOYED young people.

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Presentation on theme: "Introducing a Contact Centre Learnership for UNEMPLOYED young people."— Presentation transcript:

1 Introducing a Contact Centre Learnership for UNEMPLOYED young people

2 Why ADT? ADT Security SA is a subsidiary of Tyco International, a global leader in 60 markets worldwide. A key focus of our business is promoting excellence in our people and nurturing leadership for the future. Interesting facts about ADT and Tyco International: -ADT South Africa has 10 000 employees -ADT is the No 1 security company in South Africa -Over 115 000 employees worldwide -The USA’s 8th largest revenue generating company -120 years of experience -$18.5 billion in annual sales -Operates in 60 countries -9 market-leading businesses and brands -A Fortune 500 company

3 Why a Career as an ADT Contact Centre Agent? ADT boasts a state-of-the-art contact centre in Johannesburg and Cape Town (where the learners will be based) with quality management and knowledge management systems in place to support the learner to develop to their full potential. ADT was recently awarded 1st place for ‘Service’ in the Retail Security category, out of 25 other companies.

4 What are We Offering? Foundation training: The foundation training lasts for 4 weeks and is conducted by an accredited contact centre training facility. Theory and practice are combined during this programme to ensure that the learner acquires the necessary operational competencies. Most of the required training is offered upfront so that the learners are equipped with the necessary skills when they start their career at ADT. After the foundation training, all unit standards have been covered. Product training: Once the learners have completed the foundation training, they will be inducted at the ADT Contact Centre for five weeks. This includes training on the company’s products and services, systems, soft skills, company values and standard operating procedures. Learners will also be required to attend an HR induction. The training programme is supported by a dedicated Quality Assurer who will assess the learners’ calls and identify development areas for coaching and training purposes. On-the-Job Practical Training A full NQF level 2 contact centre qualification Upon successful completion of the learnership programme, competent learners will be offered permanent employment within the ADT contact centre as a Level 1 agent. They will also be eligible to apply for senior agent positions, should they meet the minimum requirements.

5 Who are we looking for? Twenty young vibrant people aged between 18 and 30 years will be placed in either the Cape Town or Johannesburg Contact Centre. Must be a South African citizen. Hold a valid and recognised Matric Certificate with Maths, English and a second language. Not be engaged in post matric studies or formal employment. Must not have completed any previous learnership. Have excellent communication skills (English). Have basic computer skills. Express a keen interest in all tasks related to Administration and Customer Service. Must have good interpersonal skills and be self-motivated.

6 How Does One Apply? If you are interested and meet the minimum criteria, apply with your CV and brief description of why you should be selected for this exciting opportunity. Please apply in writing to the Human Resources Department as follows: Johannesburg Applications: Position based at 1 Charles Crescent, Eastgate Ext 4, Sandton Boitumelo Mabote via e-mail on Cape Town Applications: Position based at 5 Louwtjie Rothman Avenue, N1 City, Cape Town Venecia Daniels via e-mail on Closing Date: 29 August 2012 THE NATURE OF YOUR RELATION TO ANY ADT STAFF MEMBER MUST BE DISCLOSED UPFRONT. LEARNER ALLOWANCE/STIPEND: TBC at the interview stage Applications from disabled candidates are welcome. Please note that the cost of attending interviews as well as any relocation costs are for the account of the candidate. ADT will not reimburse any costs incurred. Preference will be given to applicants from previously disadvantaged groups. Criminal and credit checks will be conducted.

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