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The Global Virtual Classroom 5 Keys to Success Darlene Christopher LEARNING OFFICER, WORLD BANK.

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Presentation on theme: "The Global Virtual Classroom 5 Keys to Success Darlene Christopher LEARNING OFFICER, WORLD BANK."— Presentation transcript:

1 The Global Virtual Classroom 5 Keys to Success Darlene Christopher LEARNING OFFICER, WORLD BANK

2 Learning Objectives 1. Examine the virtual classroom from the global participant perspective 2. Develop strategies to adjust content, images and exercises for a global audience in a virtual classroom 3. Use best practices to avoid common mistakes when delivering training in a virtual classroom to global audiences

3 Web Conference Participant view ProducerSubject Matter Expert Audio

4 Infoline: Nov 2011 T&D Magazine: Feb 2011

5 Your Experience with Virtual Classrooms years 4 – 6 years 7 + years

6 Why Bother?

7 5 Keys 1. Content 2. Facilitation 3. Learning & Communication Styles 4. Preparation 5. Logistics

8 Adjust Content  Trim content used in classroom  Spread reduced content over more slides/use slide builds  Add graphics  Check for culturally appropriate content

9 Wheel of Fortune What Good Writers Do

10 Clue: What Good Writers Do Guess the Words The boxes below represent two words. When it’s your turn, guess a letter you think is in either word. The first person to guess the phrase wins.

11 Summer E-Learning Series  Course 1: Investment Lending  Course 2: Financial Management  Course 3: Safeguard Policies  Course 4: Procurement  Course 5: Development Policy Lending

12 August E-Learning Series  Course 1: Investment Lending  Course 2: Financial Management  Course 3: Safeguard Policies  Course 4: Procurement  Course 5: Development Policy Lending

13 Adjust Images Do your images reflect the cultural and ethnic identity of the audience?

14 Add Interactivity  Polls  Status Icon Changes  Whiteboarding  Chat

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21 2. Facilitation  Clear and precise  Pace  Language/cultural awareness  International English

22 “Maria, play devil’s advocate and respond that statement.” “Close, but no cigar.” “Don’t have a cow.” “She kept her nose to the grindstone.”

23 Facilitation Team

24 3. Learning & Communication Styles  We learn and communicate in different ways  Perceptions of role of student/teacher

25 Cross Cultural Communication  When Cultures Collide by Richard Lewis

26 Learning Styles  David Kolb: Experiential Learning  Match diversity with diversity

27 Cultural Dimensions  Geert Hofstede

28 4. Preparation (Rehearsal)  Facilitation team  Mock audience

29 Rehearsal Tips  Rehearse in the location of the formal launch  Include someone from the target country in your mock audience  Practice the first three minutes until they are flawless  Rehearse exercises  Develop back-up plans

30 5. Logistics

31 Do all countries observe daylight saving time? Of the countries that observe daylight saving time, do they do it at the same time? Is the work week Monday – Friday for all countries?

32 5. Logistics  Time Zones  International Holidays  Workweek  Audio Considerations

33 Planning: Logistics  Time Zones  International Holidays s.htm s.htm  Work Week week

34 Resources Books Virtual Classroom Basics – Cindy Huggett Great Webinars – Cynthia Clay Synchronous Trainer’s Survival Guide – Jennifer Hofmann Blog @colinsteed


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