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1Panasonic Communication Systems KX-TVS Voice Processing System Training
2Table of Contents Table of Contents Page 2-4 Course Outline Page 5-7 KX-TVS75 Configuration and Hardware Page 8-9KX-TVS100 Configuration and Hardware Page 10-12KX-TVS200-1 Configuration and Hardware Page 13-25Digital Integration Page 26Quick Setup and Automatic Configuration Page 27-31Live Call Screening Page 32-33Two-Way Recording and Transfer Page 34-35
3Table of Contents Fax Transfer and Fax Management Page 35-36 Custom Service Page 37-40Direct Mailbox Access Page 41Intercom Paging Notification Page 42Message Waiting Notification Devices Page 43Multi-Lingual Service Page 44Automatic Message Forward Page 45Callback Number for Beeper Page 46Daylight Savings Time Page 47Holiday Service Page 48Multiple Personal Greetings Page 49
4Table of Contents All Call Transfer to Mailbox Page 50 Voice Mail Integration Page 51Analog Integration Page 52-54Digital Integration Page 55-5910 Steps to Digital Integration Page 60-64Voice Processing Applications Page 65-80Parameter Save Page 81Parameter Load Page 82KX-TVS Page
5Course Outline Introduction Initial Configuration and Hardware of KX-TVS75, KX-TVS100 and KX-TVS200-1System FeaturesSystem ProgrammingAnalog vs. Digital Integration10 Steps to Digital IntegrationInstallation
6Course Outline Voice Processing Exercises Digital Integration Mailbox SetupFax Transfer and ManagementMailbox ManagementRecording Personal GreetingsRecording System Prompts and Company GreetingsGroup Distribution ListsCreating Custom Services
7Course Outline KX-TVS50 Hands on and Self study Review Operator AssignmentLive Call ScreeningTwo-Way Transfer and RecordIntercom Paging NotificationBeeper NotificationAutomatic Message ForwardAll Call Transfer to MailboxKX-TVS50Hands on and Self studyReview
8KX-TVS75 Initial Configuration Voice Processing SystemConfigured for 2 ports, 6 hours of voice storage62 User Mailboxes, 2 Manager MailboxesSystem is non-expandable
9KX-TVS75 Hardware One Hard Disk Drive Two CO inputs (RJ-11) One RS-232C Connector (female)One Rotary Switch
10KX-TVS100 Initial Configuration Voice Processing SystemInitially configured with 2 ports and 18 hours of voice storageExpands to 4 ports with an additional CO card (KX-TVS102)62 User Mailboxes, 2 Manager Mailboxes
11KX-TVS100 Hardware One Hard Disk Drive One CO Card (KX-TVS102) One Optional CO Card slotOne RS-232C Connector (female)One Rotary Switch
14KX-TVS200-1 System Outline The KX-TVS200 will initially be configured with NO ports and 32 hours of voice storage.The maximum configuration will be 12 digital integrated ports or 6 analog integrated ports and 32 hours of voice storage.A maximum of 1,024 mailboxes are available
15KX-TVS204A 4 port digital integration card can be installed in the KX-TVS200 only.Each card allows two KX-TD data pairs to be connected providing 4 digitally integrated ports.A maximum of 3 KX-TVS204 cards can be installed in the KX-TVS200-1.
16KX-TVS200-1 System Outline Slot 3Slot 2Slot 1HDD
17KX-TVS200-1 System Outline Programming RS-232CGrounding TerminalAC FusePower PlugPower Switch
18KX-TVS200-1 System Configuration 2 port analog or 2 port digital integration with 1 KX-TVS102 card installed.
19KX-TVS200-1 System Configuration 4 port analog or 4 port digital integration with 2 KX-TVS102 cards installed.
20KX-TVS200-1 System Configuration 6 port analog or 6 port digital integration with 3 KX-TVS102 cards installed.
21KX-TVS200-1 System Configuration 4 port digital integration with 1 KX-TVS204 card installed.
22KX-TVS200-1 System Configuration 8 ports digital integration with 2 KX-TVS204 cards installed.
23KX-TVS200-1 System Configuration 12 ports digital integration with 3 KX-TVS204 cards installed.
24KX-TVS200-1 System Configuration 8 ports digital integration with 2 KX-TVS102 cards installed and 1 KX-TVS204 card.
26Digital Integration (D-PITS) D-PITS integration is the highest level of Voice Processing integrationD-PITS integration provides Out of Band signaling between the KX-TVS75/100/200 and the KX-TD systemAvailable on -1 KX-TD systems or later
27Quick SetupThis utility provides a quick way of programming the voice processing system for basic automated attendant or voice mail operation. The system prompts the installer to enter, modify or confirm various settings based on the PBX selected.
28Quick SetupWhen a KX-T308/616 is selected as the PBX type, the KX-TVS75/100/200 will request that the installer provide the following information:Which extensions will be connected to the KX-TVS?Which extensions need a mailbox?What is the last name of each mailbox owner?What service (AA or VM) will be used for each of the ports for both day and night service?System Administrators and system reset passwordTime and dateNote: The KX-T308/616 do not support MW lamps or VM integration
29Quick SetupWhen a KX-T1232/336 or other manufactures PBX is selected as the PBX type, the KX-TVS will request:Which extensions will be connected to the KX-TVS?What is the last name of each mailbox owner?What service (AA or VM) will be used for each of the ports for both day and night service?System Administrators and system reset passwordTime and date
30Quick Setup & Automatic Configuration When a KX-TD816/1232 is selected as the PBX type the KX-TVS will request:What is the last name of each mailbox owner?What service (AA or VM) will be used for each of the four ports for both day and night service?System Administrators and system reset passwordAutomatic Configuration require Digital Integration
31Live Call ScreeningLive Call Screening allows a message to be screened as the message is being recorded into the users mailbox. The station user can monitor the message and decide whether to answer the call or not. This feature provides “answering machine” like operation of a voice mailbox.
32Live Call ScreeningLive Call Screening is only available when the KX-TVS is digitally integrated with a KX-TD system and a LCS button has been assigned the proprietary telephone.LCS is a password protected feature.LCS has two modes.In the Hands-Free mode the message will play through the speaker of the proprietary telephone.In the private mode the telephone will alert the user with a ring tone. The user must then go off-hook to monitor the message.
33Live Call ScreeningWhen a message is intercepted, the mailbox can be programmed to either continue recording the conversation, stop recording the conversation but keep the portion of the message which has been recorded to that point, or to delete the message.Digital Integration required
34Two-Way RecordingTwo-Way Recording allows the user of a proprietary telephone to record a conversation into their mailbox by depressing a Two-Way Record button.Digital Integration required
35Two-Way TransferTwo-Way Transfer allows a user of a proprietary telephone to record a conversation into another users mailbox by depressing the Two-Way Transfer button and then dialing the extension number or depress a DSS button.Digital Integration required
36Fax TransferIf a fax call is received by the KX-TVS, the system will automatically transfer the call to the designated fax extension. If the main fax extension is busy or does not answer, the system can be programmed to call an alternate fax extension.
37Fax ManagementThe fax manager will be notified when a incoming fax call is received. The KX-TVS can notify by either calling the fax managers extension or leaving a message in the managers mailbox.The KX-TVS cannot determine if a fax transmission was completed. It will only determine if the call was successfully transferred to a fax extension.
38Custom ServiceCustom Service provides a “tailor made” automated attendant port. Each telephone keypad digit can be assigned a specific function.
39Custom Service Transfer to mailbox Transfer to operator Functions include:Transfer to mailboxTransfer to operatorGo to another custom serviceChange to VM serviceDial by nameReturn to main menuTransfer to extensionExitReturn to previous menuChange to AA serviceDepartment dialingRepeat menuFax transfer
41Direct Mailbox AccessDirect Mailbox Access allows a user to enter his/her mailbox whenever they call the KX-TVS from their extension.Digital Integration required
42Intercom Paging Notification When the KX-TVS receives a call for an extension which is set for Intercom Paging Notification, the KX-TVS will page the party through the PBX’s internal or external paging system. The KX-TVS will state “I have a call for (Extension owners name)” and then wait for a programmable amount of time until the extension owner answers the page.Up to eight paging zones (internal or external) can be assignedDigital Integration required
43Message Waiting Notification Devices When a new message is placed into a mailbox, the system will light the message waiting lamp on the telephone. In addition to the lamp, the mailbox can be set up out-dial to a beeper or telephone either continuously or on a scheduled basis.Three devices can be assigned
44Multi-Lingual Service Two languages other than the “English” system prompts can be recorded into the system. All subscriber and non-subscriber prompts can be recorded and selected by the user or programmer.
45Automatic Message Forward New messages that have not been listened to by the user within a specific amount of time will be automatically forwarded or copied to another mailbox.
46Callback Number for Beeper Notification When beeper notification is set for a mailbox, the system will request that the caller enter their callback number. When the system dials the beeper number it will provide the callback number.Beeper callback notification modes:Select -- Requests callback numberBefore -- Requests number before leaving messageAfter -- Requests number after leaving messageWithout -- Only requests number and does not let caller leave message
47Daylight Savings TimeProvides automatic system clock adjustments for daylight savings time.
48Holiday Service20 holidays can be programmed into the KX-TVS. On the assigned holidays, the KX-TVS will provide custom company greetings and alternate caller services.
49Multiple Personal Greetings A busy, no-answer and after hours greeting can be recorded for each mailbox.
50All Call Transfer to Mailbox When an incoming automated attendant call is directed to an extension with All Calls Transfer to Mailbox enabled, the KX-TVS will send the caller to the mailbox without dialing the extension. This feature is useful when a mailbox does not have an actual extension assigned to it. (i.e. traveling salespersons mailbox)
51Voice Mail Integration The purpose of Voice Mail integration is to allow the Voice Processing System and the Super Hybrid System to communicate with each other.Two types of integration are available: Digital(Out of Band for KX-TD systems) and Analog (In-band integration for all other systems with In-band integration capability)
52Analog Voice Mail Integration KX-TD12322 Port KX-TVS1001 Tip and Ring pair perVM/AA portCO’s
53Analog Integration Wiring 12CO CardTo Tip and Ringof SLT extension ports
54Analog Voice Mail Integration Programming for TD Systems Extension Group Assignment Program 602Station Hunting Type Program 106Voice Mail Status DTMF Set Program 113Voice Mail Command DTMF Set Program 114Voice Mail Access Codes Program 609Additional System Information Program 990 Area 01 Bit 10, 11-12, 13-14, 15*, Area 02 Bit 8, Area 04 Bit 9, Area 05 Bit 6, 7* It is recommended that in most applications that Program 990 Area 01, Bit 15 be changed to VPS.
55Digital Integration (D-PITS) D-PITS integration allows superior integration and high level features like Live Call Screening (LCS), Two-Way Transfer, Two-Way Recording, Intercom Paging Notification and Automatic Configuration.When using D-PITS integration one extensions data pair provides two KX-TVS ports. This is accomplished by the extensions 2B+D interface.
56Digital Integration (D-PITS) KX-TD1232KX-TVS100CO’s1 data pair = 2 VM/AA ports2 data pairs = 4 VM/AA ports** 4 port system requires an additional KX-TVS102
57Digital Integration Wiring 1CO CardTo data pair ofKX-TD1232 ext. port
58Ports 1 & 3 would be used for D-PITS integration HDDSlot 3Not UsedSlot 2KX-TVS10234Slot 1KX-TVS102124 port systemPorts 1 & 3 would be used for D-PITSintegrationPorts would be used for analogThe XDP single line is available whenD-PITS integration is used.
59Digital Voice Mail Integration Programming for TD Systems Voice Mail Number Assignment Program 117*Voice Mail Extension Number Assignment Program 118*Voice Mail Extension Group Program 119Additional System Information Program 990 Area 01 Bit 10, 11-12, 13-14, 15*, Area 02 Bit 8, Area 04 Bit 9, Area 05 Bit 6, 7* It is recommended that in most applications that Program 990 Area 01, Bit 15 be changed to VPS.
6010 Steps to Digital Integration 1. Verify that the KX-TD has the correct software version. This is accomplished by using PITS programming code 116 or the PC Operating and Maintenance Tool. Remember to check both cabinets if you are configuring a 2 cabinet system. Both versions must be identical. The software version will be identified by a version number such as P101A50508B. The underlined digits represent the software production code (format YMMDD). In this example, the date code is May 8, 1995.For digital integration, the KX-TD1232(s) must have: May 8, 1995 or later. (ie. P101A50508B)For digital integration, the KX-TD816-1 must have: September 5, 1996 or later. (ie. P401A60905A)If the software is earlier than these dates, the system(s) must be upgraded.
6110 Steps to Digital Integration 2. Set the correct Date and Time in the KX-TD (PITS Program 000)3. In PITS program 117, program the jacks of the KX-TD1232 that will be connected to the KX-TVS. If your Voice Processing System is a 2 port system, one jack must be assigned. If your Voice Processing System is a 4 port KX-TVS100*, two jacks must be assigned from the same Main Unit.4. Unplug or power down the KX-TVS.* Optional KX-TVS102 required
6210 Steps to Digital Integration 5. Connect the jack(s) assigned in Step 3 to the KX-TVS using four wire modular cords. For a 2 port system connect the jack to port 1 of the KX-TVS75/100/200. For a 4 port KX-TVS100 connect the first jack (lowest numeric jack number) to port 1 and the other to port 3.6. Connect your laptop computer to the KX-TVS and start your communication software (i.e. Procomm Plus).Communication Parameters: 9600, 8 Bit, None, 1, VT100
6310 Steps to Digital Integration 7. Turn the rotary switch on the KX-TVS to switch position 5. Warning: Placing the rotary switch on switch position 5 will default the Voice Processing System resulting in a loss of all user programming and voice messages. This step should only be performed when initially setting up the system.8. Plug in or power up the KX-TVS and wait approximately 90 seconds while the system initializes. Important! Turn the rotary switch to position 0 when the initialization process is complete.
6410 Steps to Digital Integration 9. When the > prompt appears depress the Enter key. The display will indicate the following:Please Select Your Terminal Type.1. ASCII TERMINAL2. VT100Please Enter the Number :=Quick Setup is only available when using a VT100 terminal, therefore you must select .10. From the System Administration Top Menu select  Quick Setup and follow the Automatic Configuration instructions.
65Applications1. Digitally integrate your Voice Processing System with the KX-TD1232 using the “10 Steps to Digital Integration”.Use jack 08 of the telephone system as the KX-TVS extensionAssign last names to the first 16 mailboxesDelete the mailbox 109. This mailbox will be created later by the System Manager.Assign all KX-TVS ports as AA ports using Custom Service 12. DIL 1:1 all Central Office lines in both the day and night mode to the first extension of the Voice Processing System using PITS programs
66Applications3. Record a No-Answer, Busy Signal and After-Hours greeting for mailboxes 101 and 102. Refer to Subscribers Guide pages4. Assign a password for mailbox 101 and 102. Refer to Subscribers Guide pages5. Record a mailbox owners name for mailbox 101 and 102. Refer to Subscribers Guide pages6. Create a Personal Group Distribution List for mailbox 101 and 102. Refer to Subscribers Guide page7. Record a Group Distribution List name. Refer to Subscribers Guide page
67Applications8. Call Forward Busy/No Answer extensions 101 and 102 to voice mail extension 165.9. Record a message as a non-subscriber into a mailbox. Extension 101 should leave a message for extension 102 and visa versa.10. Playback and erase the message in your mailbox. Refer to Subscribers Guide pages 2-3 and 2-7.11. Record a message as a subscriber. Extension 101 should leave a message for 102 and visa versa. Refer to Subscribers Guide pages12. Reply to the message that has been left in your mailbox. Refer to Subscribers Guide pages
68Applications13. Record Company Greeting 1 which states “Thank you for calling Outdoor World”. Refer to Installation Manual pages 129.14. Record a Company Name which states “Outdoor World”. Refer to Installation Manual page 130.15. Record in your own voice linked user 1 prompts 319, 320, 321 and 322. Refer to Installation Manual page 129.16. Record in your own voice linked user 1 prompts 386 and 387. Refer to Installation Manual pages 129.
69Applications17. Create mailbox 109 from the System Managers mailbox. Refer to page 249 in the Installation Manual.18. Program extension 106 to be the fax transfer extension. Program extension 101 to be notified when a fax is received by notifying the mailbox. Refer to Installation Manual pages19. Enable Message Waiting Lamp Notification and Device Notification for Unreceived Messages in Class of Services 01 and 02. Refer to Installation Manual pages20. Program a “System Callback No.” Refer to Installation Manual pages
70Applications21. Change the Operator and Extension Transfer Sequence so that the KX-TVS provides a supervised transfer (FTXA). Refer to pages in the Installation Manual.22. Program the system so that rotary telephone calls go to the operator. Refer to the Installation Manual page 234.23. Assign Interview mailbox numbers 298 and 299 to mailboxes 104 and 105 respectively. Refer to page in Installation Manual.
71Application24. Record the following questions into interview mailboxes 298 and 299. Refer to page in the Subscribers Guide.Question 1. “Please answer the following questions so we can immediately send you our 100 page, full color catalog. Speak clearly and slowly and spell any words that may be difficult to understand. When you have completed your answer, press the digit 1 to advance to the next question. Please state your first and last name.”Question 2. “Please state your company name.”Question 3. “Please state your complete mailing address including street address, city, state and zip code.”
72ApplicationsQuestion 4. “Please state your telephone number including area code.”Question 5. “If you would like to be on our mailing list please say yes at the tone, otherwise say no.”Question 6. “If you have any comments please state them at the tone, otherwise press the star or asterisks to return to the previous menu or you may hang-up and your catalog will be mailed to you by the close of the next business day.”
73Applications25. Create a Custom Service for the following application. Your customer is Outdoor World. The customer wishes to have all incoming Central Office lines ring into and be answered by the Voice Processing System. After discussing the application with the customer you have prepared an operational flow chart and various recordings scripts which will be played to incoming callers. The customer has approved. You must now program the KX-TVS to work accordingly.
74Custom Service Greeting 1 If you know the extension number of the person that you are calling, you may dial it at any time. For information or assistance press 0. To place an order press 1. To request a free catalog press 2. If you are calling from a rotary phone, please remain on the line and an operator will be with you shortly. To send a fax press start now.
75Custom Service 1 prompt See previous slide Custom Service 2 prompt “ To order a fishing catalog press 1.To order a hunting catalog press 2. To return to the previousmenu, press the star or asterisk key ”Fax extension is 106
76Simplified Operator Flow Chart If no answeror busyIf no answer leave message
78Applications26.Program a Live Call Screening, Two-Way Record and Two-Way Transfer button on each telephone.Program a LCS password for each extension. Experiment with each feature.27.Setup extension 107 for Intercom Paging Notification to internal page zone 1.
79Applications28.Program extension 101 for beeper notification. Use the the following “Number to Dial” digit sequence. 9102PPPX. Refer to page 197 in Installation Manual.29.Program extension 101 for beeper notification with a Callback number before the message is left in the mailbox. Refer to pages in Installation Manual.30.Program extension 101 to automatically copy messages to extension 102 after 5 minutes. Refer to pages in Installation Manual.31.Setup mailbox 106 to have all calls transferred to voice mail. Refer to pages in Installation Manual.
80Applications 32.Program three holidays into the system. Program the system so that a different company greeting will be play on the selected holidays. Refer to pages in the Installation Manual.33.Record an appropriate company greeting for each holiday.Refer to Installation Manual page 129.34.Program the system so that the systems clock automatically will adjust for Daylight Saving Time.Refer to Installation Manual page 226.
81Parameter SaveSave the system programming parameters to your PC’s HDD or floppy disk drive using Procom Plus.From the System Administration Top menu type 3 for Utility CommandType SAVE and press ENTERPress 2 and ENTER for ParametersPress ENTER againPress PAGE DOWNPress X for XMODEM download protocolType the file name (i.e. PARA.BAK or CUSTOMER.PAR)Wait approximately 6 minutes while data is transferred
82Parameter LoadLoad the system programming parameters from your PC’s HDD or floppy disk drive using Procom Plus.From the System Administration Top menu type 3 for Utility CommandType LOAD and press ENTERPress 2 and ENTER for ParametersPress ENTER againWait for “CCC” to appear on PC’s screenPress PAGE UPPress X for XMODEM download protocolType the file nameWait approximately 6 minutes while data is transferred
83Introducing the KX-TVS50…. …the newest addition to the KX-TVS line of Voice Processing Systems (VPS)2 ports, 2 hours voice storage, expandable to 4 hours of voice storageThe 2 hours of voice storage will be reduced by recording User PromptsIf all System Prompts were to be recorded by the user, voice storage would be reduced by approximately 40 minutes
84KX-TVS50 Specifications Increasing the voice storage from the initial 2 hours up to 4 hours is accomplished by adding an optional KX-TVS52 Flash Memory Expansion card30 mailboxes, 2 manager mailboxes, utilizing Flash Memory with 7.2 Kbps voice compressionNew features include A-PITS integration with KX-TA624-1, Caller ID Routing, System and Station Caller ID Name Announce, and Personal Greeting for Caller ID
85So what is Flash Memory?Definition-A solid-state mass-storage device that emulates a hard-disk driveThis type of mass-storage device is suitable for portable computers, personal digital assistants (PDA), digital still cameras, MP3 players and other devices requiring high-density non-volatile data storage
86What are the advantages? The advantages of this type of storage device is that it is:extremely rugged and reliablecompactfast sustainable read/write capabilitymuch less expensive than hard-disk drivesand has low single-voltage power requirements
87KX-TVS50 Specifications The KX-TVS50 comes with 2 Flash memory chips, one for 2 hours of voice storage, the other for system prompts and programming storage.The KX-TVS52 Flash Memory Expansion card has one Flash memory chip for an additional 2 hours of voice storage
88KX-TVS50 Specifications The KX-TVS50’s appearance is very similar to the KX-TVS75, with two noticeable differencesA 4 position dip switch is used to determine the system mode rather than a rotary switchThe system upper chassis has a built-in ferrite core used to reduce noise and other spurious oscillations from being introduced into the system through station cabling
91Mode Switch Positions Mode Switch Positions 0000 Normal operation position1000 Initializes RS-232C parameters0100 D-PITS Auto Configuration for AA service11100 D-PITS Auto Configuration for VM service11101 Not used1010 Initializes VPS. Clears all data and messages0110 Flash memory Read/Write test0101 A-PITS Auto Configuration for AA service21101 A-PITS Auto Configuration for VM service21 Used for KX-TD D-PITS integration only2 Used for KX-TA A-PITS integration only
92Some New TerminologyTo date, two types of Voice Processing System integration were available in the KX-TVS line of VPS’s, In-band and D-PITSA-PITS - Analog Proprietary Integrated Telephone SystemA-PITS Integration - A proprietary 4-wire out of band Voice Processing System integration supported by the KX-TVS50 and KX-TA624-1NEW
93A-PITSSignaling and control information is transmitted and received between the 624 and 50 across the D1 and D2 pair of an extension portVoice is provided by the Tip and Ring pair for that extension portEach A-PITS integrated port supports one VPS port (Unlike D-PITS integration which provides two VPS ports per station ports)
94Integration The KX-TVS50 supports: In-band with telephone systems providing In-band integrationD-PITS with KX-TD308/816/1232/500A-PITS with the KX-TA624-2
95System Administration Programming and administration can be accomplished by using either a dumb terminal program (i.e.. HyperTerminal) or any other communication software (i.e. ProcommPlus)Programming menus are the same as the other KX-TVS models with additional programming added for the new features - System Caller ID Name Announce & Caller ID Call Routing
96New KX-TVS50 FeaturesThese features are supported by A-PITS or D-PITS integrationSystem Caller ID Name AnnounceStation Caller ID Name AnnouncePersonnel Greetings for Caller IDCaller ID RoutingCaller ID card(s) are required for these features to operate KX-TD193 or KX-TA62493
97System Caller ID Name Announce 120 Caller ID Numbers (20 digit max.) can be entered into system programming via programming terminalSystem Parameter Setting-System Caller ID AnnounceA name can be recorded for each of the 120 Caller ID numbers by the Message Manager in mailbox 998* for System Caller ID Name Announce recording
98System Caller ID Name Announce So how does this work?An incoming Caller ID call arrives at CO port of phone system that is programmed to ring to a VPS portCaller ID information is transmitted to VPS via A-PITS or D-PITS link.VPS answers, plays prompts, caller dials digits to transfer call to an extensionWhen extension answers, the user is given a prompt with states “You have a call from (recorded name). To answer the call press one, otherwise press 2 and hang up.
99System Caller ID Name Announce If no Caller ID is provided, private, out of area, or the number is not registered, the normal transfer sequence occurs without announcement
100Station Caller ID Name Announce Functions in the same way as System Caller ID Name announce30 Personal Caller ID Name Announce entries can be entered per mailbox*MB 5-5 for Station Caller ID Name Announce programmingSystem Caller ID Name Announce has priority over Station Caller ID Name Announce
101Caller ID Personal Greeting Up to four personalized mailbox greetings can be recorded in addition to the normal busy, no answer, and after-hours greetingsEach of the personalized greetings can have up to eight Caller ID numbers assigned to it* can be used as a wildcard when entering the Caller ID numbers*MB for Caller ID Personal Greeting programming
102Caller ID Personal Greeting When an outside caller with a Caller ID number that has been assigned in the mailbox enters the mailbox, a custom greeting for that caller will be played
103Caller ID RoutingCaller ID Routing allows an incoming caller to be routed to a specific location or service based on the Caller ID number providedCalls can be routed to a mailbox, extension, or Custom Service
104Caller ID RoutingUp to 120 Caller ID numbers can be entered into the systemService Setting - Caller ID RoutingCaller ID number can be up to 20 digits* can be used as wildcardO or P can be entered for Out of Area & PrivateA route description up to 20 characters can be enteredThis feature can operate in conjunction with the System & Personal Caller ID Name Announce features
105What else is new in KX-TVS50? New factory default voice promptsFaster cadence & less pause time between promptsImproved Installation Manual provided on CD-ROMImproved organizationIncludes the KX-TA and KX-TD phone system programming related to VPS integration
106What else is new in KX-TVS50? Screened transfer with Call ID is now supportedCompany Greetings have been removedThe KX-TVS50 does not support the Two-Way Record and Two-Way Transfer features.