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Panasonic Communication Systems KX-TVS Voice Processing System Training.

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1 Panasonic Communication Systems KX-TVS Voice Processing System Training

2 2 Table of Contents Table of ContentsPage 2-4 Course OutlinePage 5-7 KX-TVS75 Configuration and HardwarePage 8-9 KX-TVS100 Configuration and HardwarePage KX-TVS200-1 Configuration and HardwarePage Digital IntegrationPage 26 Quick Setup and Automatic ConfigurationPage Live Call ScreeningPage Two-Way Recording and TransferPage 34-35

3 3 Fax Transfer and Fax ManagementPage Custom Service Page Direct Mailbox AccessPage 41 Intercom Paging Notification Page 42 Message Waiting Notification Devices Page 43 Multi-Lingual Service Page 44 Automatic Message ForwardPage 45 Callback Number for BeeperPage 46 Daylight Savings TimePage 47 Holiday Service Page 48 Multiple Personal Greetings Page 49 Table of Contents

4 4 All Call Transfer to MailboxPage 50 Voice Mail Integration Page 51 Analog IntegrationPage Digital IntegrationPage Steps to Digital IntegrationPage Voice Processing Applications Page Parameter SavePage 81 Parameter Load Page 82 KX-TVS50Page Table of Contents

5 5 Course Outline Introduction Initial Configuration and Hardware of KX- TVS75, KX-TVS100 and KX-TVS200-1 System Features System Programming Analog vs. Digital Integration 10 Steps to Digital Integration Installation

6 6 Course Outline Voice Processing Exercises –Digital Integration –Mailbox Setup –Fax Transfer and Management –Mailbox Management –Recording Personal Greetings –Recording System Prompts and Company Greetings –Group Distribution Lists –Creating Custom Services

7 7 Course Outline –Operator Assignment –Live Call Screening –Two-Way Transfer and Record –Intercom Paging Notification –Beeper Notification –Automatic Message Forward –All Call Transfer to Mailbox KX-TVS50 Hands on and Self study Review

8 8 Voice Processing System Configured for 2 ports, 6 hours of voice storage 62 User Mailboxes, 2 Manager Mailboxes System is non-expandable KX-TVS75 Initial Configuration

9 9 KX-TVS75 Hardware v One Hard Disk Drive v Two CO inputs (RJ-11) v One RS-232C Connector (female) v One Rotary Switch

10 10 KX-TVS100 Initial Configuration Voice Processing System Initially configured with 2 ports and 18 hours of voice storage Expands to 4 ports with an additional CO card (KX-TVS102) 62 User Mailboxes, 2 Manager Mailboxes

11 11 KX-TVS100 Hardware One Hard Disk Drive One CO Card (KX-TVS102) One Optional CO Card slot One RS-232C Connector (female) One Rotary Switch

12 12 KX-TVS75/100 Specifications

13 13 KX-TVS200-1

14 14 KX-TVS200-1 System Outline The KX-TVS200 will initially be configured with NO ports and 32 hours of voice storage. The maximum configuration will be 12 digital integrated ports or 6 analog integrated ports and 32 hours of voice storage. A maximum of 1,024 mailboxes are available

15 15 KX-TVS204 A 4 port digital integration card can be installed in the KX-TVS200 only. Each card allows two KX-TD data pairs to be connected providing 4 digitally integrated ports. A maximum of 3 KX-TVS204 cards can be installed in the KX-TVS200-1.

16 16 KX-TVS200-1 System Outline Slot 3 Slot 2 Slot 1 HDD

17 17 KX-TVS200-1 System Outline Programming RS- 232C Grounding Terminal AC Fuse Power Plug Power Switch

18 18 KX-TVS200-1 System Configuration 2 port analog or 2 port digital integration with 1 KX-TVS102 card installed.

19 19 KX-TVS200-1 System Configuration 4 port analog or 4 port digital integration with 2 KX-TVS102 cards installed.

20 20 KX-TVS200-1 System Configuration 6 port analog or 6 port digital integration with 3 KX-TVS102 cards installed.

21 21 KX-TVS200-1 System Configuration v 4 port digital integration with 1 KX-TVS204 card installed.

22 22 KX-TVS200-1 System Configuration v 8 ports digital integration with 2 KX-TVS204 cards installed.

23 23 KX-TVS200-1 System Configuration v 12 ports digital integration with 3 KX-TVS204 cards installed.

24 24 KX-TVS200-1 System Configuration v 8 ports digital integration with 2 KX-TVS102 cards installed and 1 KX- TVS204 card.

25 25 KX-TVS200-1 Specifications

26 26 Digital Integration (D-PITS) D-PITS integration is the highest level of Voice Processing integration D-PITS integration provides Out of Band signaling between the KX- TVS75/100/200 and the KX-TD system Available on -1 KX-TD systems or later

27 27 Quick Setup This utility provides a quick way of programming the voice processing system for basic automated attendant or voice mail operation. The system prompts the installer to enter, modify or confirm various settings based on the PBX selected.

28 28 Quick Setup When a KX-T308/616 is selected as the PBX type, the KX-TVS75/100/200 will request that the installer provide the following information: –Which extensions will be connected to the KX-TVS? –Which extensions need a mailbox? –What is the last name of each mailbox owner? –What service (AA or VM) will be used for each of the ports for both day and night service? –System Administrators and system reset password –Time and date Note: The KX-T308/616 do not support MW lamps or VM integration

29 29 Quick Setup v When a KX-T1232/336 or other manufactures PBX is selected as the PBX type, the KX-TVS will request: –Which extensions will be connected to the KX-TVS? –What is the last name of each mailbox owner? –What service (AA or VM) will be used for each of the ports for both day and night service? –System Administrators and system reset password –Time and date

30 30 Quick Setup & Automatic Configuration When a KX-TD816/1232 is selected as the PBX type the KX-TVS will request: –What is the last name of each mailbox owner? –What service (AA or VM) will be used for each of the four ports for both day and night service? –System Administrators and system reset password Automatic Configuration require Digital Integration

31 31 Live Call Screening Live Call Screening allows a message to be screened as the message is being recorded into the users mailbox. The station user can monitor the message and decide whether to answer the call or not. This feature provides “answering machine” like operation of a voice mailbox.

32 32 Live Call Screening is only available when the KX-TVS is digitally integrated with a KX-TD system and a LCS button has been assigned the proprietary telephone. LCS is a password protected feature. LCS has two modes. –In the Hands-Free mode the message will play through the speaker of the proprietary telephone. –In the private mode the telephone will alert the user with a ring tone. The user must then go off-hook to monitor the message. Live Call Screening

33 33 Live Call Screening When a message is intercepted, the mailbox can be programmed to either continue recording the conversation, stop recording the conversation but keep the portion of the message which has been recorded to that point, or to delete the message. Digital Integration required

34 34 Two-Way Recording Two-Way Recording allows the user of a proprietary telephone to record a conversation into their mailbox by depressing a Two-Way Record button. Digital Integration required

35 35 Two-Way Transfer Two-Way Transfer allows a user of a proprietary telephone to record a conversation into another users mailbox by depressing the Two-Way Transfer button and then dialing the extension number or depress a DSS button. Digital Integration required

36 36 Fax Transfer If a fax call is received by the KX-TVS, the system will automatically transfer the call to the designated fax extension. If the main fax extension is busy or does not answer, the system can be programmed to call an alternate fax extension.

37 37 Fax Management The fax manager will be notified when a incoming fax call is received. The KX-TVS can notify by either calling the fax managers extension or leaving a message in the managers mailbox. The KX-TVS cannot determine if a fax transmission was completed. It will only determine if the call was successfully transferred to a fax extension.

38 38 Custom Service Custom Service provides a “tailor made” automated attendant port. Each telephone keypad digit can be assigned a specific function.

39 39 Custom Service Transfer to extension Exit Return to previous menu Change to AA service Department dialing Repeat menu Fax transfer Transfer to mailbox Transfer to operator Go to another custom service Change to VM service Dial by name Return to main menu Functions include:

40 Custom Service

41 41 Direct Mailbox Access Direct Mailbox Access allows a user to enter his/her mailbox whenever they call the KX-TVS from their extension. Digital Integration required

42 42 Intercom Paging Notification When the KX-TVS receives a call for an extension which is set for Intercom Paging Notification, the KX-TVS will page the party through the PBX’s internal or external paging system. The KX-TVS will state “I have a call for (Extension owners name)” and then wait for a programmable amount of time until the extension owner answers the page. Up to eight paging zones (internal or external) can be assigned Digital Integration required

43 43 Message Waiting Notification Devices When a new message is placed into a mailbox, the system will light the message waiting lamp on the telephone. In addition to the lamp, the mailbox can be set up out- dial to a beeper or telephone either continuously or on a scheduled basis. Three devices can be assigned

44 44 Multi-Lingual Service Two languages other than the “English” system prompts can be recorded into the system. All subscriber and non-subscriber prompts can be recorded and selected by the user or programmer.

45 45 Automatic Message Forward New messages that have not been listened to by the user within a specific amount of time will be automatically forwarded or copied to another mailbox.

46 46 Callback Number for Beeper Notification When beeper notification is set for a mailbox, the system will request that the caller enter their callback number. When the system dials the beeper number it will provide the callback number. Beeper callback notification modes: –Select -- Requests callback number –Before -- Requests number before leaving message –After -- Requests number after leaving message –Without -- Only requests number and does not let caller leave message

47 47 Daylight Savings Time Provides automatic system clock adjustments for daylight savings time.

48 48 Holiday Service 20 holidays can be programmed into the KX-TVS. On the assigned holidays, the KX-TVS will provide custom company greetings and alternate caller services.

49 49 Multiple Personal Greetings A busy, no-answer and after hours greeting can be recorded for each mailbox.

50 50 All Call Transfer to Mailbox When an incoming automated attendant call is directed to an extension with All Calls Transfer to Mailbox enabled, the KX-TVS will send the caller to the mailbox without dialing the extension. This feature is useful when a mailbox does not have an actual extension assigned to it. (i.e. traveling salespersons mailbox)

51 51 Voice Mail Integration The purpose of Voice Mail integration is to allow the Voice Processing System and the Super Hybrid System to communicate with each other. Two types of integration are available: Digital(Out of Band for KX-TD systems) and Analog (In-band integration for all other systems with In-band integration capability)

52 Analog Voice Mail Integration 1 Tip and Ring pair per VM/AA port 2 Port KX-TVS100 KX-TD1232 CO’s

53 Analog Integration Wiring 1 2 CO Card To Tip and Ring of SLT extension ports

54 54 Analog Voice Mail Integration Programming for TD Systems Extension Group Assignment Program 602 Station Hunting Type Program 106 Voice Mail Status DTMF Set Program 113 Voice Mail Command DTMF Set Program 114 Voice Mail Access Codes Program 609 Additional System Information Program 990 Area 01 Bit 10, 11-12, 13-14, 15*, Area 02 Bit 8, Area 04 Bit 9, Area 05 Bit 6, 7 * It is recommended that in most applications that Program 990 Area 01, Bit 15 be changed to VPS.

55 55 Digital Integration (D-PITS) D-PITS integration allows superior integration and high level features like Live Call Screening (LCS), Two-Way Transfer, Two-Way Recording, Intercom Paging Notification and Automatic Configuration. When using D-PITS integration one extensions data pair provides two KX-TVS ports. This is accomplished by the extensions 2B+D interface.

56 Digital Integration (D-PITS) KX-TVS100 KX-TD data pair = 2 VM/AA ports 2 data pairs = 4 VM/AA ports* * 4 port system requires an additional KX-TVS102 CO’s

57 Digital Integration Wiring 1 CO Card To data pair of KX-TD1232 ext. port

58 HDD KX-TVS102 Slot 1 Slot 2 Slot 3Not Used KX-TVS102 Ports 1 & 3 would be used for D-PITS integration Ports would be used for analog integration The XDP single line is available when D-PITS integration is used. 4 port system

59 59 Voice Mail Number Assignment Program 117* Voice Mail Extension Number Assignment Program 118* Voice Mail Extension Group Program 119 Additional System Information Program 990 Area 01 Bit 10, 11-12, 13-14, 15*, Area 02 Bit 8, Area 04 Bit 9, Area 05 Bit 6, 7 Digital Voice Mail Integration Programming for TD Systems * It is recommended that in most applications that Program 990 Area 01, Bit 15 be changed to VPS.

60 60 10 Steps to Digital Integration 1. Verify that the KX-TD has the correct software version. This is accomplished by using PITS programming code 116 or the PC Operating and Maintenance Tool. Remember to check both cabinets if you are configuring a 2 cabinet system. Both versions must be identical. The software version will be identified by a version number such as P101A50508B. The underlined digits represent the software production code (format YMMDD). In this example, the date code is May 8, For digital integration, the KX-TD1232(s) must have: May 8, 1995 or later. (ie. P101A50508B) For digital integration, the KX-TD816-1 must have: September 5, 1996 or later. (ie. P401A60905A) If the software is earlier than these dates, the system(s) must be upgraded.

61 61 2.Set the correct Date and Time in the KX-TD (PITS Program 000) 3.In PITS program 117, program the jacks of the KX-TD1232 that will be connected to the KX-TVS. If your Voice Processing System is a 2 port system, one jack must be assigned. If your Voice Processing System is a 4 port KX-TVS100*, two jacks must be assigned from the same Main Unit. 4.Unplug or power down the KX-TVS. * Optional KX-TVS102 required 10 Steps to Digital Integration

62 62 5.Connect the jack(s) assigned in Step 3 to the KX-TVS using four wire modular cords. For a 2 port system connect the jack to port 1 of the KX-TVS75/100/200. For a 4 port KX-TVS100 connect the first jack (lowest numeric jack number) to port 1 and the other to port 3. 6.Connect your laptop computer to the KX-TVS and start your communication software (i.e. Procomm Plus). Communication Parameters: 9600, 8 Bit, None, 1, VT Steps to Digital Integration

63 63 7.Turn the rotary switch on the KX-TVS to switch position 5. Warning: Placing the rotary switch on switch position 5 will default the Voice Processing System resulting in a loss of all user programming and voice messages. This step should only be performed when initially setting up the system. 8.Plug in or power up the KX-TVS and wait approximately 90 seconds while the system initializes. Important! Turn the rotary switch to position 0 when the initialization process is complete. 10 Steps to Digital Integration

64 64 9.When the > prompt appears depress the Enter key. The display will indicate the following: Please Select Your Terminal Type. 1. ASCII TERMINAL 2. VT100 Please Enter the Number := Quick Setup is only available when using a VT100 terminal, therefore you must select [2]. 10. From the System Administration Top Menu select [5] Quick Setup and follow the Automatic Configuration instructions. 10 Steps to Digital Integration

65 65 Applications 1.Digitally integrate your Voice Processing System with the KX-TD1232 using the “10 Steps to Digital Integration”. –Use jack 08 of the telephone system as the KX-TVS extension –Assign last names to the first 16 mailboxes –Delete the mailbox 109. This mailbox will be created later by the System Manager. –Assign all KX-TVS ports as AA ports using Custom Service 1 2. DIL 1:1 all Central Office lines in both the day and night mode to the first extension of the Voice Processing System using PITS programs

66 66 Applications 3.Record a No-Answer, Busy Signal and After-Hours greeting for mailboxes 101 and 102. Refer to Subscribers Guide pages Assign a password for mailbox 101 and 102. Refer to Subscribers Guide pages Record a mailbox owners name for mailbox 101 and 102. Refer to Subscribers Guide pages Create a Personal Group Distribution List for mailbox 101 and 102. Refer to Subscribers Guide page Record a Group Distribution List name. Refer to Subscribers Guide page

67 67 Applications 8.Call Forward Busy/No Answer extensions 101 and 102 to voice mail extension Record a message as a non-subscriber into a mailbox. Extension 101 should leave a message for extension 102 and visa versa. 10. Playback and erase the message in your mailbox. Refer to Subscribers Guide pages 2-3 and Record a message as a subscriber. Extension 101 should leave a message for 102 and visa versa. Refer to Subscribers Guide pages Reply to the message that has been left in your mailbox. Refer to Subscribers Guide pages

68 68 Applications 13. Record Company Greeting 1 which states “Thank you for calling Outdoor World”. Refer to Installation Manual pages Record a Company Name which states “Outdoor World”. Refer to Installation Manual page Record in your own voice linked user 1 prompts 319, 320, 321 and 322. Refer to Installation Manual page Record in your own voice linked user 1 prompts 386 and 387. Refer to Installation Manual pages 129.

69 69 Applications 17. Create mailbox 109 from the System Managers mailbox. Refer to page 249 in the Installation Manual. 18. Program extension 106 to be the fax transfer extension. Program extension 101 to be notified when a fax is received by notifying the mailbox. Refer to Installation Manual pages Enable Message Waiting Lamp Notification and Device Notification for Unreceived Messages in Class of Services 01 and 02. Refer to Installation Manual pages Program a “System Callback No.” Refer to Installation Manual pages

70 70 Applications 21. Change the Operator and Extension Transfer Sequence so that the KX-TVS provides a supervised transfer (FTXA). Refer to pages in the Installation Manual. 22. Program the system so that rotary telephone calls go to the operator. Refer to the Installation Manual page Assign Interview mailbox numbers 298 and 299 to mailboxes 104 and 105 respectively. Refer to page in Installation Manual.

71 71 Application 24. Record the following questions into interview mailboxes 298 and 299. Refer to page in the Subscribers Guide. Question 1. “Please answer the following questions so we can immediately send you our 100 page, full color catalog. Speak clearly and slowly and spell any words that may be difficult to understand. When you have completed your answer, press the digit 1 to advance to the next question. Please state your first and last name.” Question 2. “Please state your company name.” Question 3. “Please state your complete mailing address including street address, city, state and zip code.”

72 72 Applications Question 4. “Please state your telephone number including area code.” Question 5. “If you would like to be on our mailing list please say yes at the tone, otherwise say no.” Question 6. “If you have any comments please state them at the tone, otherwise press the star or asterisks to return to the previous menu or you may hang-up and your catalog will be mailed to you by the close of the next business day.”

73 73 Applications 25. Create a Custom Service for the following application. Your customer is Outdoor World. The customer wishes to have all incoming Central Office lines ring into and be answered by the Voice Processing System. After discussing the application with the customer you have prepared an operational flow chart and various recordings scripts which will be played to incoming callers. The customer has approved. You must now program the KX- TVS to work accordingly.

74 74 Custom Service Greeting 1 If you know the extension number of the person that you are calling, you may dial it at any time. For information or assistance press 0. To place an order press 1. To request a free catalog press 2. If you are calling from a rotary phone, please remain on the line and an operator will be with you shortly. To send a fax press start now.

75 Custom Service 1 prompt See previous slide Custom Service 2 prompt “ To order a fishing catalog press 1. To order a hunting catalog press 2. To return to the previous menu, press the star or asterisk key ” Fax extension is 106

76 76 Simplified Operator Flow Chart Operator 1 Operator 2 Operator 1 If no answer or busy If no answer or busy If no answer leave message

77 Operator Flow Chart

78 78 Applications 26.Program a Live Call Screening, Two-Way Record and Two-Way Transfer button on each telephone. Program a LCS password for each extension. Experiment with each feature. 27.Setup extension 107 for Intercom Paging Notification to internal page zone 1.

79 79 Applications 28.Program extension 101 for beeper notification. Use the the following “Number to Dial” digit sequence. 9102PPPX. Refer to page 197 in Installation Manual. 29.Program extension 101 for beeper notification with a Callback number before the message is left in the mailbox. Refer to pages in Installation Manual. 30.Program extension 101 to automatically copy messages to extension 102 after 5 minutes. Refer to pages in Installation Manual. 31.Setup mailbox 106 to have all calls transferred to voice mail. Refer to pages in Installation Manual.

80 80 Applications 32.Program three holidays into the system. Program the system so that a different company greeting will be play on the selected holidays. Refer to pages in the Installation Manual. 33.Record an appropriate company greeting for each holiday. Refer to Installation Manual page Program the system so that the systems clock automatically will adjust for Daylight Saving Time. Refer to Installation Manual page 226.

81 81 Parameter Save Save the system programming parameters to your PC’s HDD or floppy disk drive using Procom Plus. –From the System Administration Top menu type 3 for Utility Command –Type SAVE and press ENTER –Press 2 and ENTER for Parameters –Press ENTER again –Press PAGE DOWN –Press X for XMODEM download protocol –Type the file name (i.e. PARA.BAK or CUSTOMER.PAR) –Wait approximately 6 minutes while data is transferred

82 82 Parameter Load Load the system programming parameters from your PC’s HDD or floppy disk drive using Procom Plus. –From the System Administration Top menu type 3 for Utility Command –Type LOAD and press ENTER –Press 2 and ENTER for Parameters –Press ENTER again –Wait for “CCC” to appear on PC’s screen –Press PAGE UP –Press X for XMODEM download protocol –Type the file name –Wait approximately 6 minutes while data is transferred

83 83 Introducing the KX-TVS50…. …the newest addition to the KX-TVS line of Voice Processing Systems (VPS) 2 ports, 2 hours voice storage, expandable to 4 hours of voice storage The 2 hours of voice storage will be reduced by recording User Prompts If all System Prompts were to be recorded by the user, voice storage would be reduced by approximately 40 minutes

84 84 KX-TVS50 Specifications Increasing the voice storage from the initial 2 hours up to 4 hours is accomplished by adding an optional KX-TVS52 Flash Memory Expansion card 30 mailboxes, 2 manager mailboxes, utilizing Flash Memory with 7.2 Kbps voice compression New features include A-PITS integration with KX- TA624-1, Caller ID Routing, System and Station Caller ID Name Announce, and Personal Greeting for Caller ID

85 85 So what is Flash Memory? Definition-A solid-state mass-storage device that emulates a hard-disk drive This type of mass-storage device is suitable for portable computers, personal digital assistants (PDA), digital still cameras, MP3 players and other devices requiring high- density non-volatile data storage

86 86 What are the advantages? The advantages of this type of storage device is that it is: –extremely rugged and reliable –compact –fast sustainable read/write capability –much less expensive than hard-disk drives –and has low single-voltage power requirements

87 87 KX-TVS50 Specifications The KX-TVS50 comes with 2 Flash memory chips, one for 2 hours of voice storage, the other for system prompts and programming storage. The KX-TVS52 Flash Memory Expansion card has one Flash memory chip for an additional 2 hours of voice storage

88 88 KX-TVS50 Specifications The KX-TVS50’s appearance is very similar to the KX-TVS75, with two noticeable differences –A 4 position dip switch is used to determine the system mode rather than a rotary switch –The system upper chassis has a built-in ferrite core used to reduce noise and other spurious oscillations from being introduced into the system through station cabling

89 89

90 90

91 91 Mode Switch Positions –0000Normal operation position –1000Initializes RS-232C parameters –0100D-PITS Auto Configuration for AA service 1 –1100D-PITS Auto Configuration for VM service 1 –1101Not used –1010Initializes VPS. Clears all data and messages –0110Flash memory Read/Write test –0101A-PITS Auto Configuration for AA service 2 –1101A-PITS Auto Configuration for VM service 2 1 Used for KX-TD D-PITS integration only 2 Used for KX-TA A-PITS integration only

92 92 Some New Terminology To date, two types of Voice Processing System integration were available in the KX-TVS line of VPS’s, In-band and D-PITS A-PITS - Analog Proprietary Integrated Telephone System A-PITS Integration - A proprietary 4-wire out of band Voice Processing System integration supported by the KX-TVS50 and KX-TA624-1 NEW

93 93 A-PITS Signaling and control information is transmitted and received between the 624 and 50 across the D 1 and D 2 pair of an extension port Voice is provided by the Tip and Ring pair for that extension port Each A-PITS integrated port supports one VPS port (Unlike D-PITS integration which provides two VPS ports per station ports)

94 94 Integration The KX-TVS50 supports: –In-band with telephone systems providing In-band integration –D-PITS with KX-TD308/816/1232/500 –A-PITS with the KX-TA624-2

95 95 System Administration Programming and administration can be accomplished by using either a dumb terminal program (i.e.. HyperTerminal) or any other communication software (i.e. ProcommPlus) Programming menus are the same as the other KX-TVS models with additional programming added for the new features - System Caller ID Name Announce & Caller ID Call Routing

96 96 New KX-TVS50 Features These features are supported by A-PITS or D-PITS integration –System Caller ID Name Announce –Station Caller ID Name Announce –Personnel Greetings for Caller ID –Caller ID Routing Caller ID card(s) are required for these features to operate KX-TD193 or KX- TA62493

97 97 System Caller ID Name Announce 120 Caller ID Numbers (20 digit max.) can be entered into system programming via programming terminal –System Parameter Setting-System Caller ID Announce A name can be recorded for each of the 120 Caller ID numbers by the Message Manager in mailbox 998 –* for System Caller ID Name Announce recording

98 98 System Caller ID Name Announce So how does this work? –An incoming Caller ID call arrives at CO port of phone system that is programmed to ring to a VPS port –Caller ID information is transmitted to VPS via A-PITS or D-PITS link. –VPS answers, plays prompts, caller dials digits to transfer call to an extension –When extension answers, the user is given a prompt with states “You have a call from (recorded name). To answer the call press one, otherwise press 2 and hang up.

99 99 System Caller ID Name Announce If no Caller ID is provided, private, out of area, or the number is not registered, the normal transfer sequence occurs without announcement

100 100 Station Caller ID Name Announce Functions in the same way as System Caller ID Name announce 30 Personal Caller ID Name Announce entries can be entered per mailbox –*MB 5-5 for Station Caller ID Name Announce programming System Caller ID Name Announce has priority over Station Caller ID Name Announce

101 101 Caller ID Personal Greeting Up to four personalized mailbox greetings can be recorded in addition to the normal busy, no answer, and after-hours greetings Each of the personalized greetings can have up to eight Caller ID numbers assigned to it –* can be used as a wildcard when entering the Caller ID numbers –*MB for Caller ID Personal Greeting programming

102 102 Caller ID Personal Greeting When an outside caller with a Caller ID number that has been assigned in the mailbox enters the mailbox, a custom greeting for that caller will be played

103 103 Caller ID Routing Caller ID Routing allows an incoming caller to be routed to a specific location or service based on the Caller ID number provided Calls can be routed to a mailbox, extension, or Custom Service

104 104 Caller ID Routing Up to 120 Caller ID numbers can be entered into the system –Service Setting - Caller ID Routing –Caller ID number can be up to 20 digits –* can be used as wildcard –O or P can be entered for Out of Area & Private –A route description up to 20 characters can be entered This feature can operate in conjunction with the System & Personal Caller ID Name Announce features

105 105 What else is new in KX-TVS50? New factory default voice prompts –Faster cadence & less pause time between prompts Improved Installation Manual provided on CD-ROM –Improved organization –Includes the KX-TA and KX-TD phone system programming related to VPS integration

106 106 What else is new in KX-TVS50? Screened transfer with Call ID is now supported Company Greetings have been removed The KX-TVS50 does not support the Two- Way Record and Two-Way Transfer features.


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