1. Person Centred Team Plans in Gwynedd

2. Why did we develop our own team plan? The journey for developing person centred planning in Gwynedd began in March 2005. During this time we became increasing aware that the development of a person centred team plan would give us the foundations on which to work. We believed that it would give us a better understanding of our working relationships and what support each of us would need both individually and as a team. It would identify each individual members’ strengths and gifts in order to utilise these skills and support each other to develop them to their full potential. We needed to share our learning and encourage agencies, departments and the care sector to work in the same way. We therefore decided that the ‘7 Day Training’ model would provide Managers with the tools and skills to develop Person Centred Team Plans.

3. How did we develop our team plan? Over the past year we have been developing our team plan during our team meetings. We have used the person centred thinking tools to gather information to put into our plan: LLike & admire RReputations exercise GGood day/Bad day TTeam donut By using these exercises we began to pull out what was important to each of us and what good support looks like for us.

4. What the team members like and admire about Sioned…..: Determined Kind Thoughtful Honest Passionate Professiona l Good fun Good listner Hard worker Organised Friendly Committed Organised Caring

5. Team Donut Core Responsibilities Listen to the voice of individuals in Gwynedd and empowering them to lead Developing person centred practice across Gwynedd Developing & delivering training in person centred approaches to individuals, families & workforce To coordinate the development & implementation of a training strategy To coordinate the development of a business plan To keep up to date with developments locally, Nationally and internationally Highlight bad practice Influencing service development Promoting community participation, connections & development Lobbying for change in policy and practice, locally and nationally To shre our learning Monitoring and evaluating quality of plans Keeping plans alive Present and deliver work of the highest standard and maintaining professionalism at all times, having the necessary equipment Supporting each other Judgement & Creativity Explore different methods of listening to & learning about individuals and working in partnership with agencies & other professional to do this Explore different training styles & model of practice. Identify opportunities to introduce new styles & approaches to work practices. Promoting partnership working with other agencies. Use different styles& tools to facilitate on-going learning Thinking big & outside the box. Networking as well as sharing our learning via e-mails, telephone, meetings and conferences. ‘Listen to Me!’ group, empowering individuals to lead on developing person centred planning. Facilitate meetings, evaluation/monitoring days, visioning days and conferences using the tools Developing a database to monitor person centred planning Team meetings/days, night out, developing team plan Not our paid responsibility It is the individuals choice as to whether they want an ‘Essential Lifestyle Plan’, MAP or PATH. Whether agencies don’t or won’t recognise ‘Person Centred Planning’ as best practice

6. The things that are most important to Angela : That I arrive at work and arranged meetings on time That I have a coffee when I arrive at the office That I have my diary, laptop and work bag with me at all times That my diary is always up to date That the photocopier and printer is working That I have up-to-date information about planned meetings, schedules training and presentations in order to organised my work by creating a work schedule That I have at least one hour in the morning to sort out my e-mails and organise my work That others respect and value the work that I do. That others respect that I have strong values That I present work that is of the highest standard possible That people are open and honest with me We need to add………Must have’s………

7. What you need to know and do to support Vicky : If I’m tired, let me get on in peace and quiet so I can get home and relax! When I am busy, offer me some help if you can, if not, don’t interrupt me, just let me get on with what I need to do. If you want me to do something, please give me plenty of notice so that I can plan the work and time properly I need to have my laptop, mobile phone, and car in good working order. If you need to contact me, by e-mail or mobile is best as I am often out of the office for long periods of time. If I have upset you, done something wrong or offended you in anyway, please tell me in a gentle way. I dislike conflict and arguments and would never deliberately want to upset anyone. Sometimes I open my mouth without engaging my brain – I like to think and talk my ideas through with other people That there is a clear understanding between myself & the psychologists we share the office with as to when we need to be in the office. Be honest with me. To have my Tom Tom with me as I travel a lot. To have regular team meetings to update my diary & support each other. We need to add………To support me well………

8. Outcomes from our own team plan Created ‘Time to think!’ Individual team members are working in areas where our strengths, skills and knowledge lie. Our work schedules are always well organised. Training is planned well in advance. We have developed our own support network within the team.

9. Examples of team plans currently being developed in Gwynedd

10. Person Centred Team Plan Uned Stiniog Commenced 08/11/06 Facilitated by : - Sally Roberts Mentoring by: - Angela Hughes

11. What we like & admire about each other Alan People’s Person Good listener Helpful Iona Dependable Helpful Good listener Good at her work Sense of humour Gareth Helpful, Dependable Happy, Creative Calm, Considerate Val Helpful Good listener Good laugh Energetic Sally Lively, Helpful Understanding Good listener Samantha Good listener Good worker Fun to be around

12. Important to Alan To have a happy working environment Staff working together in harmony Good communication with all staff To have good support from my line manager Individuals are supported to live a full life Sufficient funding and staffing levels for efficient service delivery To be listened to To develop the service provision to its full potential Important to Sally To work in a happy environment To be valued as a team member To be appreciated for the work I do That my opinions and views are valued Everyone’s work responsibilities are equal That everyone addresses work issues in a respectful manner Having discussed and agreed on realistic work goals Have fun while we work Important to Gareth To work in a happy environment To be valued as a team member To be appreciated for the work I do That my opinions and views are valued Everyone’s work responsibilities are equal What is important to us as team members

13. Important to Iona To be happy in my work That I enjoy coming to work Everyone’s work responsibilities are equal That my opinions and views are valued That I am appreciated as a team member and employee Have stability in my workplace and confirmation that the future of our service is safe Important to Val To work in a happy environment To be part of a team To be valued as a team member To be appreciated for the work I do To know that my opinions and views are acknowledged and respected Having discussed and agreed on realistic work goals Everyone’s work responsibilities are equal Important to Sam To feel happy in my work To be valued as a team member That people tell me if I’m doing a good job That my opinions and views are acknowledged and respected That I enjoy coming to work What is important to us as team members

14. Positive & Productive Meetings

15. The Domino Effect

16. What next? Continue to develop our own plan using the person centred thinking tools. Encouraging other agencies and schools to develop person centred team plans. Introducing Person Centred Teams to the Elderly and Physical Disabilities Services Develop Person Centred Supervision in Gwynedd. Introduce Person Centred Team Plans and Positive, Productive Meetings to the CSIW (Care Standards Inspectorate for Wales)