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Developing an Enterprise Wireless/Palm Computing Strategy William Shepard Cleveland State University.

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Presentation on theme: "Developing an Enterprise Wireless/Palm Computing Strategy William Shepard Cleveland State University."— Presentation transcript:

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2 Developing an Enterprise Wireless/Palm Computing Strategy William Shepard Cleveland State University

3 Developing an Enterprise Wireless/Palm Computing Strategy Proud to be from Cleveland…we’re tough!!! 1969 The Cuyahoga River caught on fire!!!….we survived 1995 The Browns were moved out of town…..we survived 1997 CSU Plans to Install ERP…… Well, two out of three ain’t bad!!!

4 Developing an Enterprise Wireless/Palm Computing Strategy The Assignment Develop a Strategy which will prepare us for the Palm Computing Explosion Position our department strategically Ken Dulaney from Gartner recently reported the following

5 Developing an Enterprise Wireless/Palm Computing Strategy “ Most companies aren’t yet ready to embrace handheld devices. It’s something they’re being pushed to do by their own employees. It’s like the revolution we had with the PC. They had mainframes, they had thin clients – terminals—out there, and life was good. Then they saw this invasion of PC’s that wasn’t planned, and it took them a number of years to get a handle on it”. –Source Informationweek.com

6 Developing an Enterprise Wireless/Palm Computing Strategy Today’s Presentation Mechanics of What We Did The results: The Strategy, Training Plan, The Support Plan and Web Site Added Value Technical Apps

7 Developing an Enterprise Wireless/Palm Computing Strategy The Mechanics How we organized and proceeded

8 Developing an Enterprise Wireless/Palm Computing Strategy Our Challenge Palm Technology is inexpensive Palm Technology is still emerging This technology will quietly enter your organization from the “Controlled Top” or “Uncontrolled Bottom”, you choose No matter which way, where will employees go for help or to solve problems? Will you be prepared?

9 Developing an Enterprise Wireless/Palm Computing Strategy Vision –To prepare ourselves to provide technical support, end user training and client based information delivery so we may take fullest advantage of Palmtop wireless technology as it grows from its infancy to become ubiquitous technology.

10 Developing an Enterprise Wireless/Palm Computing Strategy Starting Point Little or no knowledge of technology in central IS No user demand presently Transitional Market History of building initial Web Site—Learn from past mistakes Require a cyclical evolutionary approach Required building a Critical Mass, Marketing

11 Developing an Enterprise Wireless/Palm Computing Strategy Team Creation Looked for Key support and development experts –Help Desk/Training Manager –Desktop Support Manager –Developers –Security Administrator –Salespeople/promoters/innovators

12 Developing an Enterprise Wireless/Palm Computing Strategy Team Leader Someone with vision to drive technology Someone who loves technology Someone who can organize, delegate and promote Someone who knows the business environment Someone not bright enough to know he is being kept away from the “really important’ projects

13 Developing an Enterprise Wireless/Palm Computing Strategy Building the Excitement Purchased Handspring Visors for Team Initial Training for Team, Unnecessary Team Was Told, Results were Expected Information was Shared at Meetings Training Apps Developed for Team –Time/Material Tracking –Mail Synchronization –Avantgo Browsing

14 Developing an Enterprise Wireless/Palm Computing Strategy Approach to Learning and Developing Three Phased Cyclical Approach –Investigate/Learn/Evaluate (October- December) –Develop Products (December-March) –Deploy Products (March-)

15 Developing an Enterprise Wireless/Palm Computing Strategy Project Goals Established –Develop Training Program for Faculty and Staff –Develop Support Program for Faculty and Staff –Develop Some Products for the Palm Platform (Teaser Apps) (Training Apps) Class Rosters T/M Web Access Mail/Web –Develop a Strategy for Guidance Standards Recommended Products Web Site

16 Developing an Enterprise Wireless/Palm Computing Strategy Marketing Senior Level One on One –Dean of Continuing Education –AVP of Intuitional Research –Budget Officer –Library Director –Purchasing Director –Outreach Meetings Palms’ ordered for all new Senior Staff IS&T Newsletter Web Site (www.csuohio.edu/ist)

17 Developing an Enterprise Wireless/Palm Computing Strategy The Results Training, support, strategy, web site, excitement

18 Developing an Enterprise Wireless/Palm Computing Strategy

19 The Strategy Hardware –All Palm OS Devices, All Models Software – Operating Systems: – Palm OS (All versions)

20 Developing an Enterprise Wireless/Palm Computing Strategy The Strategy Palm Products: –Address Book –Date Book –Date Book+ –Mail –Memo Pad –To Do List –Avantgo (Internet Browser)

21 Developing an Enterprise Wireless/Palm Computing Strategy The Strategy Synchronization Software –Hot Sync Manager Desktop Personal Information Managers or Mail Clients (used with Palm Computers) – Eudora –Outlook –Lotus Notes –Palm Desktop

22 Developing an Enterprise Wireless/Palm Computing Strategy The Strategy Conduits –Easy Sync (Lotus Notes) Freeware Version. Used to support Notes Mail only –Easy Sync (Lotus Notes) License Version. Used to support Notes PIM functions –Intellisync (Puma Technologies). Used to support Notes PIM, Outlook, Eudora, and others product –Pocket Mirror (Included with Palm Software)

23 Developing an Enterprise Wireless/Palm Computing Strategy Training Plan Material used is ISI Presenter Series Courses offered during lunch hour, 1 hour segments All participants given complete copy of course material Participants may take any number of classes desired Will introduce new products/services via classes

24 Developing an Enterprise Wireless/Palm Computing Strategy Training Offered What are they? In Sync Calendars To Do Lists Memos Ask the Experts Downloads Internet Access

25 Developing an Enterprise Wireless/Palm Computing Strategy Support Provided Help Desk Queues Desktop Communication – Software Installation – Handheld Setup Synchronization – HotSync Software Installation – Handheld Setup – Installation of IntelliSync or Easy Sync for

26 Developing an Enterprise Wireless/Palm Computing Strategy Support Provided R esetting Handheld Purchasing Assistance Web Site (www.csuohio.edu/ist)www.csuohio.edu/ist –Click on Palm Computing

27 Developing an Enterprise Wireless/Palm Computing Strategy Palm Web Site Scope and Goals Recommended and Supported Hardware Recommended and Supported Software Structure of PDA's Technical Support Services Training Offered by IS&T Purchasing Assistance Directory of Related Links Current Palm Uses and Products at CSU

28 Developing an Enterprise Wireless/Palm Computing Strategy Technical Applications Web Browsing Modem Synchronization Lotus Notes Disaster Recovery Executive Dashboard Class Rosters from Web Access to multiple file types

29 Developing an Enterprise Wireless/Palm Computing Strategy Web Browsing Avangto (www.avantgo.com)www.avantgo.com Handheld Friendly Sites Any Web Site

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34 Example of Handheld Friendly Site via Avangto

35 Developing an Enterprise Wireless/Palm Computing Strategy Example of non Handheld Friendly site via Avantgo

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39 Benefits of Web Browsing Increases excitement and usage Little or no re-tooling required Using Handheld Friendly “Channel” Provider can reduce redevelopment effort Existing content can be provided to new platform

40 Developing an Enterprise Wireless/Palm Computing Strategy Modem Synchronization Modem acts like Hotsync cradle Dial into Lan without need for PC modem Palm can now be used as laptop for mail and calendar updating remotely

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44 Lotus Notes Disaster Recovery Notes Journal created on shared disk DR Team has read/write access via Notes All documents are sync’ed to the Palm Computers Requires Intellisync Conduits

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51 Benefits to Palm DR Where’s your DR Book? All DR Team members have this with them always Syncs refreshes new information Can be used in any application where network data must be shared

52 Developing an Enterprise Wireless/Palm Computing Strategy Access to multiple file types Use InstallBuddy from BlueNomad.com Converts files to PDA readable format Provides free PDA Readers Can sync one time or always Users “Send To”, Drag/Drop, Toolbars to move files

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57 Executive Dashboard Key spreadsheets and documents will be stored on network drive Individual Executives will have sync set up for all files on dashboard Updates will be dropped into network drive Hotsync will keep PDA’s current

58 Developing an Enterprise Wireless/Palm Computing Strategy Class Rosters from Web Viewable rosters have CSV option CSV files are stored on C drive Send To options moves them to Install Directory Read on Palm with CSV Lite

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62 Where do we go from here? Launching industry specific CE Instruction Establish User Group on campus Provide units in training lab Web agreement with Avantgo Student Kiosk duplication

63 Developing an Enterprise Wireless/Palm Computing Strategy Summary Where we were/where we are Training Plan in place Marketing ongoing Base Strategy in place with standards Web Site in place Futures list developed We are prepared to continue

64 Developing an Enterprise Wireless/Palm Computing Strategy Questions? Thank You

65 Developing an Enterprise Wireless/Palm Computing Strategy Information Page William Shepard Phone: (216) Fax: (216) URL: FTP: cumrec2001


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