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Introduction to MIS Minder Chen, Ph.D. Associate Professor Martin V. Smith School of Business and economics CSU Channel Islands

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Presentation on theme: "Introduction to MIS Minder Chen, Ph.D. Associate Professor Martin V. Smith School of Business and economics CSU Channel Islands"— Presentation transcript:

1 Introduction to MIS Minder Chen, Ph.D. Associate Professor Martin V. Smith School of Business and economics CSU Channel Islands Email:

2 MIS - 2 © Minder Chen, 1996-2013 What is MIS? M: Management –Management, Organization, Business Function, Business Process, Organization and Human Behaviors I: Information –Data, Information, Knowledge –Creation, Gathering, Storing, Organizing, Consolidating& Condensing, Filtering, Delivery, and Sharing of Information S: System –General Systems Theory (GST) –Input-Process-Output and Storage –Creative Problem Solving Process

3 MIS - 3 © Minder Chen, 1996-2013 A System View of an Information System Input Process Output Data storage Procedure Control Environments Data Sources Information Destinations Information System Boundary What are the Hardware for Inputs, Outputs, Processing, and Storages? Data Providers Information Consumers Information Producer

4 MIS - 4 © Minder Chen, 1996-2013 Characteristics of Good Information Figure 1-6 here Source: Using MIS 3e Deliver just enough accurate, relevant, and timely information to the right persons to make better decisions. How much energy does a Google search consume? Information overloading

5 MIS - 5 © Minder Chen, 1996-2013 Information Quality (IA) and Categories Source:

6 MIS - 6 © Minder Chen, 1996-2013 Presentation of Information

7 MIS - 7 © Minder Chen, 1996-2013 Another Version

8 MIS - 8 © Minder Chen, 1996-2013 Managing Information as a Resource The resources of the industrial age were tangible things that could be mined, processes, bought, sold, managed, and easily understood. In the emerging post-industrial society, there is little understanding of the characteristics of information – the basic yet abstract, resource. Harland Cleveland, "Information as Resource," The Futurist, December 1982, 34-39.Information as Resource

9 MIS - 9 © Minder Chen, 1996-2013 Information as Products/Services CarFax: CARFAX - Vehicle History Reports and VIN number check - Britannica: – –Blown to Bits: How the New Economics of Information Transforms StrategyBlown to Bits: How the New Economics of Information Transforms Strategy –The printed version was blown away by ??? Three strikes out. –A comeback act?A comeback act –Why Britannica matter? No printed version, 2010/2012.Why Britannica matter? No printed version, 2010/2012 Information as services –Google: Searching for information (Google would provide “access to the world's information in one click”) –Facebook: Sharing information Source:

10 MIS - 10 © Minder Chen, 1996-2013 CD-ROM based Encyclopedia Encarta, Grolier, and Compton, list for $50 to $70; usually bundled with a new PC for free. Content Distribution channel Cost: –With a marginal manufacturing cost of $1.50 per copy, the CD-ROM as freebie makes good economic sense. –The marginal cost of Britannica, in contrast, is about $250 for production plus about $500 to $600 for the salesperson’s commission.

11 MIS - 11 © Minder Chen, 1996-2013 Britannica Sales

12 MIS - 12 © Minder Chen, 1996-2013 Britannica vs. Wikipedia CharacteristicBritannicaWikipedia Price Content generation/Editorial Update frequency Revenue stream Quality of the content Wiki vs. Wikipedia

13 MIS - 13 © Minder Chen, 1996-2013 Information Life Cycle Decision Action Data Information Intelligence Design Choice

14 MIS - 14 © Minder Chen, 1996-2013 Even the Caveman Needs Knowledge to Survive The information-knowledge-wisdom hierarchy. The caveman has lots of information; he selects and organizes useful information into knowledge, but he does not achieve wisdom until he has integrated his knowledge into a whole that is more than useful than the sum of its parts. Source: Harlan Cleveland, "Information as a Resource," The Futurist, December 1982, 34-39.

15 MIS - 15 © Minder Chen, 1996-2013 DIKW (Information) Hierarchy Knowledge Information Event Data Learning: Integration into strategic policy through experience Analysis: Application to decision making Observation: Description of events Wisdom Know why Know how Know what Know nothing Happening/Doing

16 MIS - 16 © Minder Chen, 1996-2013 Moving Up the Knowledge Hierarchy Where is the knowledge we have lost in information? Where is the wisdom we have lost in knowledge? Where is the life we have lost in living? T.S. Eliot, Choruses from "The Rocks," 1934

17 MIS - 17 © Minder Chen, 1996-2013 Information Systems Components Source: adapted from Using MIS 3e Manual Procedures and Business Process Individuals, Groups, Departments, Enterprise-wide, Customers, Trading partners Data, Information, Knowledge System SW, Application SW Computer Server PC Mobile Networking

18 MIS - 18 © Minder Chen, 1996-2013 Information as Product vs. By-Product

19 MIS - 19 © Minder Chen, 1996-2013 Information as: Product vs. By-Product

20 MIS - 20 © Minder Chen, 1996-2013 People Processes Things Man: Human Resource, Employees Market: Customers Machine: Property, Facility, Technology Material: Raw material, Product Method: Technique, Process, Project, Task Money: Accounting, Finance, Investment $$$   Message: Information huMan, Market, Money, Method, Machine, Material, Message Business environments Market demands Technology development Social trends Locations/Localization

21 MIS - 21 © Minder Chen, 1996-2013 MIS Management BY Information Systems Management OF Information Systems Information Other Resources: HR, Money, Material, etc. Manages Resources Information Systems Managing Information as Resource (Inventory Information System)  Selling Information as Products (eBook)  Offering Information as Services (Facebook) As Products or Services

22 MIS - 22 © Minder Chen, 1996-2013 IT, IS and IM Competing with Information: A Manager's Guide to Creating Business Value with Information ContentCompeting with Information: A Manager's Guide to Creating Business Value with Information Content

23 MIS - 23 © Minder Chen, 1996-2013 The Extended Enterprise E-Business: Virtual and Dynamic Enterprise Suppliers Back Office Front Office Customers BuyMake/Add Value Sell Supply ChainBack Office Integration Demand Chain Manufacturing Finance Engineering Sales Support/Service Marketing Supply Chain Management Customer Relationship Management Enterprise Resource Planning © Minder Chen, 2001-2002

24 MIS - 24 © Minder Chen, 1996-2013 A Federation of Information Systems Customer Relationship Management (CRM)

25 MIS - 25 © Minder Chen, 1996-2013 Information Systems Triad Operational Database Data Warehouse Data Mart Enterprise Workflow OLTP Online Transaction Processing BI DSS EIS Data Information Knowledge Messaging Systems Workflow, Collaboration, Groupware Business Process Workflow OLAP Online Analytical Processing

26 MIS - 26 © Minder Chen, 1996-2013 Information Systems Transaction Processing System –Online transaction processing system (OLTP) –Batch, Online, real-time Management support system –Decision support system (DSS), Executive information system (EIS), Digital Dashboard –Data warehouse, Business intelligence (BI) Units involved –Individual, group, and departmental, enterprise-wide, inter-organizational information, social network system Strategic Information Systems IT Platforms –Traditional desktop/client-server application –Web-based applications (Electronic Commerce) –Mobile applications

27 MIS - 27 © Minder Chen, 1996-2013 Information System Applications

28 MIS - 28 © Minder Chen, 1996-2013 COBIT’s Information Criteria (I) EffectivenessEffectiveness deals with information being relevant and pertinent to the business process as well as being delivered in a timely, correct, consistent and usable manner. EfficiencyEfficiency concerns the provision of information through the optimal (most productive and economical) use of resources. ConfidentialityConfidentiality concerns the protection of sensitive information from unauthorized disclosure. (Sony PlayStation Network hacked) IntegrityIntegrity relates to the accuracy and completeness of information as well as to its validity in accordance with business values and expectations.

29 MIS - 29 © Minder Chen, 1996-2013 COBIT’s Information Criteria (II) AvailabilityAvailability relates to information being available when required by the business process now and in the future. It also concerns the safeguarding of necessary resources and associated capabilities. ComplianceCompliance deals with complying with the laws, regulations and contractual arrangements to which the business process is subject, i.e., externally imposed business criteria as well as internal policies. (Sarbanes–Oxley Act)Sarbanes–Oxley Act ReliabilityReliability relates to the provision of appropriate information for management to operate the entity and exercise its fiduciary and governance responsibilities.

30 MIS - 30 © Minder Chen, 1996-2013 Exercise – 20-minute break and 5-minute presentation Describe your background and experiences –Company name and the industry it belongs to –Position and general responsibility –Three major decisions Pick the most important decision involved in this position and find out the following: –Characteristic of the decision: Operational vs. Strategic; Structured vs. Unstructured; Routine vs. Non-routine –What information is current used to support the decision –What kind of source data should be collected to generate the information needed –Under which task is this decision performed –What is the broader business process that this task belongs. What additional improvements can be made from the perspectives of information systems and decision making

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