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An open solution to a hidden problem FREQUENT CALLERS Rhian Monteith Advanced Paramedic Practitioner Clinical lead for frequent callers.

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Presentation on theme: "An open solution to a hidden problem FREQUENT CALLERS Rhian Monteith Advanced Paramedic Practitioner Clinical lead for frequent callers."— Presentation transcript:

1 An open solution to a hidden problem FREQUENT CALLERS Rhian Monteith Advanced Paramedic Practitioner Clinical lead for frequent callers

2 RIGHT CARE APPROACH Five Key Ingredients: 1.Clinical Leadership 2.Indicative Data 3.Clinical Engagement 4.Evidential Data 5.Effective processes

3 CASE FOR CHANGE Last month I attended TWENTY THREE patients One Hundred and Eighteen times

4  60% women  Average age 35 – 45  80% live alone  44% overlap with the police  Intelligent, resourceful, resilient individuals TOP 100

5 89% reduction in 999 calls 92% reduction in A&E attendances 82% reduction in non-elective admissions 52% reduction in police calls 98% reduction in self-harm Savings of £2.2m if activity remained constant RESULTS

6 HOW TO CHANGE - LEADERSHIP AND ENGAGEMENT

7 MENTAL SPEED

8  INDIVIDUALS FLOURISH !  Lower the stigma associated with ‘frequent callers’  An adequate reduction in ‘avoidable’ 999 calls  The speed and intensity of response to a call for anxiety or social issue is now in line with a physical presentation  To truly know and understand the needs of our community – What matters to you? SUCCESS !

9 An open solution to a hidden problem FREQUENT CALLERS Rhian Monteith Advanced Paramedic Practitioner Clinical lead for frequent callers


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