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Steps 2 Success Design and Delivery. Steps 2 Success Presentation Objectives To outline the:  Overall design of the Steps 2 Success programme  Role.

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Presentation on theme: "Steps 2 Success Design and Delivery. Steps 2 Success Presentation Objectives To outline the:  Overall design of the Steps 2 Success programme  Role."— Presentation transcript:

1 Steps 2 Success Design and Delivery

2 Steps 2 Success Presentation Objectives To outline the:  Overall design of the Steps 2 Success programme  Role of Operational Staff/ Communication channels  Eligibility and Referral Process  Participation  Returners

3 Steps 2 Success Northern Ireland will have 3 Contract Areas (Regions) each with1 Contractor  Region 1: Andersonstown, Falls Road, Shankill, Holywood Road, Shaftesbury Sq, North Belfast, Newtownards, Bangor, Lisburn, Knockbreda.  Region 2: Newtownabbey, Antrim, Larne, Carrickfergus, Ballymena, Ballymoney, Coleraine, Limavady, Foyle, Lisnagelvin, Strabane.  Region 3: Magherafelt, Cookstown, Dungannon, Omagh, Enniskillen, Banbridge, Lurgan, Portadown, Armagh, Downpatrick, Ballynahinch, Newcastle, Kilkeel, Newry. Contract Areas

4 Steps 2 Success  Region 1 – INGEUS  Region 2 - EOS  Region 3 – REED IN PARTNERSHIP Steps 2 Success Contractors

5 Steps 2 Success  Steps 2 Success is additional & subsequent to the support the Employment Service Advisers provide – it is not replacing it  Many JSA customers may never be referred to Steps 2 Success – they will get all the support they need to find work from Employment Service advisory teams  All referrals to Steps 2 Success will be made by advisers – while Contractors may market their service they cannot recruit directly And what is not changing…..

6 Steps 2 Success Payment by results Greater incentives for sustained job outcomes Designed by Contractors to meet Individual customer needs Offers extended support for clients for up to 12 or 18 months What is Steps 2 Success and why is it different to previous provision? Stronger financial incentives for Contractors to work with the harder to help Personalised support based on need - not the benefit claimed Service Guarantee to ensure a minimum level of support for clients 3 Contract areas with one Contractor in each area. Working for the client. Much longer period of help and support from Contractor

7 Steps 2 Success  Issue of Staff Guidance on ES Zone  Staff Awareness sessions – PMDB & Contractor  Clarification of issues raised – Updates via ES Zone  Contractors working with each office prior to and after go live – October 20 th 2014  S2S mailbox for specific queries  Ongoing co-operation between Contractor & Employment Service Operational Role - Communication

8 Steps 2 Success Key JC/JBO Adviser SSA Provision Steps 2 Success Claim Fresh Claim Interview First Contact Contracted Support Work Capability Assessment ESA New Joiner WFI Deferral/Exemption Post Programme Support FJR (for JSA customers) Customer Journey Referral Interview Adviser Support Steps 2 Success 52 / 78 Weeks Customer signposted to JC/JBO to discuss JSA JSA various entry points ESA Voluntary referral IB/IS

9 Steps 2 Success  Clients will be eligible for mandatory referral to Steps 2 Success as follows;  after 39 weeks on JSA for clients aged ;  after 52 weeks on JSA for clients aged 25 and over;  Eligibility Reports – 2 weeks before trigger points Eligibility

10 Steps 2 Success  Early Entry to Steps 2 Success may be considered by an ES Adviser from;  the first day of a JSA claim for an ex-offender on release from prison;  at or from 13 weeks on JSA where they are persuaded that a client has significant barriers preventing them from finding work and these barriers cannot be addressed by the Employment Service Customer Offer;  These clients will have an ‘Attachment ‘ period of 18 months  Once referred all normal participation rules, including sanctions, apply to these clients Early Entry Eligibility

11 Steps 2 Success While Steps 2 Success is primarily aimed at clients in receipt of JSA there are some other clients who may also participate. These are;  Lone parents in receipt of Income Support with a child aged under 7  Income Support claimants with caring responsibilities  ESA clients in receipt of ESA(WRAG) prior to the start of Steps2Success  Clients in the Employment and Support Allowance Support group  Pension Credit claimants As these clients have no legislative requirement to prepare for or take up employment, sanctions will not apply if they fail to attend or participate on the programme. Advisers should satisfy themselves that S2S is the most appropriate route for these clients before making the referral Voluntary Referrals

12 Steps 2 Success  Arrange a Steps 2 Success Referral interview via CMS dairy  At the interview, give the client an overview of the programme, including who their Contractor will be & what they can expect from the programme  Discuss Service Guarantee – Section 10 of guidelines  Ensure that mandatory clients are aware of their responsibilities and that failure to attend or participate on Steps 2 Success without good cause may result in benefit sanctions  Ensure the clients details and Progress Review Record are up to date  Input the referral details on CMS, print a Referral Notification and issue this to the client  Warm handovers, where appropriate, should be arranged with Contractors. This issue will form part of the local delivery arrangements  Step by step details are included in the Staff Guidelines Referral Process

13 Steps 2 Success  Advisers will be able to temporarily defer a referral to Steps 2 Success where, for example – a client has an imminent start date for a job or is awaiting the outcome of a recent job interview.  Exemptions can be considered in certain circumstances; for example – where a pregnant client is within 3 months of her due date.  Examples of each are contained in Staff Guidance. Deferrals and Exemptions

14 Steps 2 Success  Programme Participation Screen  Client Referred- Referral notification issued  Client Attached  Participant ‘ Completer’  Post Programme Support  ‘Returner’  Eligibility/Overdue Reports/Exit Reports CMS – TMS Interface

15 Steps 2 Success  Once a client is referred to Steps 2 Success they will remain with the Contractor for 12 or 18 months and are no longer part of an ES Adviser caseload  If a client starts work while on the programme the Contractor should still continue to provide support to help them sustain their employment  Most JSA Clients participating on the programme will continue to attend Fortnightly Reviews to ‘sign on’. The S2S Contractor will draw up a Progress to Employment Plan which will include all activities that participants are currently engaged in. Their participation on S2S may form part of their evidence that they are actively seeking work  All other appointments will be with the Contractor  The Contractor decides the appropriate support, plus the method & frequency of S2S appointments Culture Shift

16 Steps 2 Success  Only one referral will be made for the duration of the Attachment period.  Staff should liaise with the Contactor if a client leaves benefit and returns to make a fresh claim while the client status on CMS is showing ‘Attached’.  The Contractor still retains responsibility for the client/participant for the remainder of their Attachment period. Culture Shift (cont’d)

17 Steps 2 Success  Following referral Contractors will have up to 15 days to engage with clients. All work related activity will then remain the responsibility of the Contractor for the following attachment periods:  12 months for JSA clients;  18 months for JSA Early Entrants and ESA (WRAG) clients; and  12 months for IS, Pension Credit, Carers and existing ESA clients who volunteer to join Steps 2 Success Participation

18 Steps 2 Success  Contractor and client agree what activities the client will undertake  If a client needs to spend more than 30 hours per week undertaking activity the client will move to Benefit Based Training Allowance  BBTA will continue for the period of full time activity  Contractor is responsible for ensuring that client attends office to have necessary process completed  This is again covered in Staff Guidelines Steps 2 Success Activity

19 Steps 2 Success  Employment Service staff will continue to refer clients to the SSA Decision Maker for any issues relating to availability or actively seeking employment  S2S Contractors will make a referral directly to the SSA Decision Maker for all issues relating to attendance and participation on Steps 2 Success  The procedures for this are currently being discussed with SSA colleagues.  If not agreed by go-live date then existing arrangements will apply Referrals to Decision Maker

20 Steps 2 Success  Clients who claim benefit at the end of the S2S Attachment period will return to the frontline for a further 26 week period of support  S2S Contractors will issue an exit report outlining what the client has achieved during S2S  The intensity of the support required will be dependant on what has taken place while on S2S  After 26 weeks of this support clients will be referred back to the S2S Contractor for up to 12 months of further support. Returners

21 Steps 2 Success RETURNERS EMPLOYMENT SERVICE JSA mths JSA mths JSA Early Entry - 3 mths ESA Flow Voluntary SUPPORT CONTRACT CONTRACTORS STEPS 2 SUCCESS Max 12/18 months Return for further 12 months EMPLOYMENT SERVICE Post programme support 26 weeks RETURNERS


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