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Gene James, CPP Director Asset Protection Jack in the Box & Qdoba Shared Services.

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Presentation on theme: "Gene James, CPP Director Asset Protection Jack in the Box & Qdoba Shared Services."— Presentation transcript:

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2 Gene James, CPP Director Asset Protection Jack in the Box & Qdoba Shared Services

3 Who said….”Those who ignore history are destined to repeat it?” A. George Washington B. George Santayana C. George Jones D. George Jefferson

4 The answer is:  Not Moving on Up  No Cherry Tree for You  Forget about it, “Not Jonesy”….

5 Who the hell is George Santayana? No…No….No He is NOT the dude who attacked the Alamo!  Different Guy….Wrong Century….  You Texans can calm down and go back to sleep.

6 George Santayana was a 20 th Century Spanish version of Alexis de Tourqueville…  His influence…William James  Who did he influence….Bertrand Russell  Never Mind!

7 What is my point?

8  Why are we going to invest $$$$$ into systems if all we are going to do is investigate one theft/thief at a time?  Keep in mind….there is no body of knowledge….no data…no evidence to suggest that crime (particularly violence) is reduced or mitigated by the use of CCTV.  If there is a Return on Investment with CCTV or with some form of Business Intelligence with or without CCTV images…that is another story….maybe??? However, how is it going to be used?  Why are we going to expend precious LP/Asset Protection/Security resources into minor theft cases?  Why are we going to expend LP/Asset Protection resources into repeated theft issues.  Once we have the stealing lowlife identified…what do we do with the scoundrel?.

9  We need to :  Conduct an effective and serious post mortem.  Determine Causal Factors:  Lack/Insufficient Training  Poor Hiring Practices  Lack of Discipline/ Inconsistent Discipline  Management Ineptitude  Management Indifference  This list is NOT all inclusive.  If we do not take these into consideration…..

10  We need to :  Conduct an effective and serious post mortem.  Determine Causal Factors:  Lack/Insufficient Training  Poor Hiring Practices  Lack of Discipline/ Inconsistent Discipline  Management Ineptitude  Management Indifference  This list is NOT all inclusive.  If we do not take these into consideration…..  We are doomed to relive history.

11 Post Mortem  Who  What  When  Where  Why  & How  INVESTIGATIONS 101

12  What are the options we have post investigation?

13  Arrest

14  What are the options we have post investigation?  Arrest  Remember Shakespeare's Merchant of Venice  Shylock said of Antonio, The pound of flesh which I demand of him Is deerely bought, 'tis mine, and I will haue it.

15  What are the options we have post investigation?  Arrest  Shakespeare's Merchant of Venice  Shylock said of Antonio, The pound of flesh which I demand of him Is deerely bought, 'tis mine, and I will haue it.

16  What are the options we have post investigation?  Arrest  Shakespeare's Merchant of Venice  Shylock said of Antonio, The pound of flesh which I demand of him Is deerely bought, 'tis mine, and I will haue it.

17  What are the options we have post investigation?  Arrest  Shakespeare's Merchant of Venice  Shylock said of Antonio, The pound of flesh which I demand of him Is deerely bought, 'tis mine, and I will haue it.  Termination

18  What are the options we have post investigation?  Arrest  Shakespeare's Merchant of Venice  Shylock said of Antonio, The pound of flesh which I demand of him Is deerely bought, 'tis mine, and I will haue it.  Termination  Will that solve the systemic issues?

19  What are the options we have post investigation?  Arrest  Shakespeare's Merchant of Venice  Shylock said of Antonio, The pound of flesh which I demand of him Is deerely bought, 'tis mine, and I will haue it.  Termination  Will that solve the systemic issues?  Restitution

20  Here is my point on Post Investigations:

21  If we do not do an assessment on what occurred and we only conduct the investigation:

22  Here is my point on Post Investigations:  If we do not do an assessment on what occurred and we only conduct the investigation:  We are going to reach out into the labor pool and hire someone with the same profile.

23  Here is my point on Post Investigations:  If we do not do an assessment on what occurred and we only conduct the investigation:  We are going to reach out into the labor pool and hire someone with the same profile.  Rule

24  Here is my point on Post Investigations:  If we do not do an assessment on what occurred and we only conduct the investigation:  We are going to reach out into the labor pool and hire someone with the same profile.  Rule  10% Pure as the Driven Snow

25  Here is my point on Post Investigations:  If we do not do an assessment on what occurred and we only conduct the investigation:  We are going to reach out into the labor pool and hire someone with the same profile.  Rule  10% Pure as the Driven Snow  80% Average People

26  Here is my point on Post Investigations:  If we do not do an assessment on what occurred and we only conduct the investigation:  We are going to reach out into the labor pool and hire someone with the same profile.  Rule  10% Pure as the Driven Snow  80% Average People  10% Sociopaths

27  Here is my point on Post Investigations:  If we do not do an assessment on what occurred and we only conduct the investigation:  We are going to reach out into the labor pool and hire someone with the same profile.  Rule  10% Pure as the Driven Snow  80% Average People  10% Sociopaths  “It is elementary my dear Watson ” We concentrate our Loss Prevention efforts on the 80%.

28  Here is my point on Post Investigations:  If we do not do an assessment on what occurred and we only conduct the investigation:  We are going to reach out into the labor pool and hire someone with the same profile.  Rule  10% Pure as the Driven Snow  80% Average People  10% Sociopaths  “It is elementary my dear Watson” We concentrate our Loss Prevention efforts on the 80%.  Loss Preventions needs to be the catalyst to change the environment.

29  THE END


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