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Harvard ManageMentor ® Recognizing When to Take Action
2 Harvard ManageMentor: Recognizing When to Take Action Discussion Topics Recognizing and avoiding barriers to resolving conflicts Determining when it’s best to manage a difficult interaction Letting go of a difficult interaction © Copyright 2010 Harvard Business School Publishing. All rights reserved. Harvard Business Publishing is an affiliate of Harvard Business School.
3 Harvard ManageMentor: Recognizing When to Take Action Avoiding Barriers What are some barriers that might prevent us from dealing with a conflict between colleagues? What are ways to remove the barrier? © Copyright 2010 Harvard Business School Publishing. All rights reserved. Harvard Business Publishing is an affiliate of Harvard Business School.
4 Harvard ManageMentor: Recognizing When to Take Action Determining When to Take Action How much energy, time, or patience did you expend to address a difficult interaction in the past? Consider a recent and difficult interaction of yours and work with a partner to reflect on the questions in the worksheet. Discuss with your partner: 1.What surprised you as a result of filling out the worksheet? 2.What are your conclusions? © Copyright 2010 Harvard Business School Publishing. All rights reserved. Harvard Business Publishing is an affiliate of Harvard Business School.
5 Harvard ManageMentor: Recognizing When to Take Action Letting Go of a Situation In some situations, letting go might not be easy. Why not? What are ways of thinking about the situation that may help you let go of it? What has, or has not, worked well for you? © Copyright 2010 Harvard Business School Publishing. All rights reserved. Harvard Business Publishing is an affiliate of Harvard Business School.
6 Harvard ManageMentor: Recognizing When to Take Action Next Steps For those difficult situations that you have concluded are worth tackling, consider accessing the steps and tools for resolving the interaction found in the Harvard ManageMentor topic Difficult Interactions. The Steps for Managing Difficult Interactions and the Worksheet for Creating a Plan for Change can be found in the Tools section of the topic. © Copyright 2010 Harvard Business School Publishing. All rights reserved. Harvard Business Publishing is an affiliate of Harvard Business School.
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