Presentation on theme: "Between Acceptance and Attendance Jannelle Ruswick, Instruction Coordinator Introducing the Library to New International Students."— Presentation transcript:
Between Acceptance and Attendance Jannelle Ruswick, Instruction Coordinator Introducing the Library to New International Students
Acceptance Internet Always open Multi-lingual guides IM and s 7-30 days before Weekly in-library orientations Personal attention Welcome packets Week before Auditorium speeches Daily in-library orientations Resource fairs All hands on deck! Classes begin More in-library orientations More resource fairs Seriously, all hands on deck! Attendance
Private PhD-granting institution in Chicago 7,787 students 35% undergrad, 65% grad STEM+ (Science, Technology, Engineering, Math) Psychology, Business, Law, Architecture
High ratio of international students 43% international over 100 countries represented
Make new friends …and keep the old
Build Relationships Big 3 Targets International Center Orientation Committee Admissions Office
Know your students Survey, respond, repeat
Gate and Proxy Counts Where are they coming from? Determine statistical significance Scan all IDs in specific times for two weeks Count all proxy use Output: Excel file with demographic data, no names or IDs. Conduct biannually to track changes Spring semester, 2009 and 2011
Top 3 Countries of Origin Institute of International Education. (2010). "Top 25 Places of Origin of International Students, 2008/ /10." Open Doors Report on International Educational Exchange. Retrieved from
Takeaways Learned as much as we could about libraries in these three countries. Empirical evidence for outreach Users and nonusers Can use this to ask for more resources!
Survey Given to all in-library orientation attendees every semester Offered online to current students in 2007 iTunes gift card from random drawing Seeking information about previous library use and current library confusion
Do you find anything confusing about the library? “Yes,,, finding one book is like finding a pin in a haystack, and something I've noticed is that most international students are too shy to ask for help.” “How the books are sorted, they should be by departments.”
Do you find anything confusing about the library? “There is a couple of tables and chairs on the first floor reserved for eating. But frequently I found it occupied by group studiers. Then I have to walk to MTCC to finish lunch or dinner.” “where is quiet seats”
Fixes General How to Find Books LibGuide International Students LibGuide Simplify signs Not “Intersession Hours” but “Hours for August” Bilingual signs Designated quiet spaces Makes library feel more like home
Enhance your online presence After all, it is the “World” Wide Web
Provide Online Materials Learn before arriving Multi-lingual guides are welcoming Get information without having to ask But if they do ask, they can type at their own pace
Library.iit.edu/students Guides placed where current students were looking for them.
Multilingual Library Virtual Tour Translated by volunteer students into Chinese, Korean, Spanish and Hindi.
Bilingual library guides Online research guides in Chinese On topics they want to know about Research papers Plagiarism Finding articles
Reuse and Repurpose Most content already existed In user-friendly location Inclusive feeling
Welcome early arrivers Internet, air conditioning, long hours
Auditorium Orientations Pros Cons Reach wide audience Surface topics only No promotion needed Legitimized Advertise other events Impersonal Surface topics only One of many lectures
Library Tours and Workshops Textbooks Library Catalog Reference services
Make up for the cons Auditorium Orientation’s cons Workshop’s pros Impersonal Surface topics only One of many lectures Personal In-depth topics Top questions asked by international students Interactive with students
Student Resource Fairs
Recommendations Know and consult your international population Look around your library space and end confusion Repackage current materials and get them online Make a new content priority list Prepare your staff for the 30 day triathlon Do it all with a smile
Questions? Jannelle Ruswick library.iit.edu/students Yi Han, Diversity and Outreach Fair Exhibit Hall 3-5pm Today!