1. This presentation, including any supporting materials, is owned by Gartner, Inc. and/or its affiliates and is for the sole use of the intended Gartner audience or other authorized recipients. This presentation may contain information that is confidential, proprietary or otherwise legally protected, and it may not be further copied, distributed or publicly displayed without the express written permission of Gartner, Inc. or its affiliates. © 2012 Gartner, Inc. and/or its affiliates. All rights reserved. 02/06/12 Gartner for Technical Professionals Ensuring Successful Execution of Your IT Strategy Onboarding and Service Kickoff Appalachian State University

2. Contents Scope of coverage and topics, Gartner for Technical Professionals Service Features and Deliverables Gaining Access Education / Training Sessions Key contacts Account Management Team

3. 2 Gartner solutions are tailored to support the unique needs of IT professionals at every level of your organization Gartner for IT Executives Gartner for IT Leaders Gartner for IT Leaders — Workgroup Gartner for Technical Professionals Equips CIOs with the role-specific tools and knowledge they need to deliver exceptional business results for their organizations Provides IT leaders with just- in-time, role-specific insight from Gartner analysts and peers to drive outstanding results with their critical initiatives and IT purchases Provides an IT leader's extended team with the Gartner resources they need to maximize the value they deliver Provides in-depth technical research and guidance to help technologists advance the initiatives/projects that support execution of the IT strategy Gartner OfferingValue Proposition Strategy Planning Management Execution Focus CIO Senior IT Leaders IT Leader's Extended Team Technical Professionals CAMPUS ACCESS Reference access to Gartner’s Core Research to IT Staff, Faculty & Students

4. 3 Gartner for Technical Professionals delivers comprehensive insight across the following areas Security & Risk Management RolesKey FunctionsTopics Security & Risk Management Application and data security Cloud security Mobile security Perimeter and infrastructure security Identity & Privacy Identity creation and management Identity verification and use Privacy Infrastructure & Operations Data Center Computing hardware Cloud and virtualization Physical data center Storage Network & Telecom Mobile device management Network performance optimization Real-time and unified communications WANs and LANs Wireless and mobility Business Intelligence & Information Management Data Management Big data Business intelligence Data management Database management Collaboration & Content Management Collaboration and social initiatives Communication, email, IM Content management SharePoint and portals Applications Application Platform Application overhaul Applications in the cloud Mobile applications Software development SOA and integration strategies

5. Gartner for Technical Professionals Topic Coverage 4 Application and Database Security Application Integration Application Development Application Platforms, Languages and Frameworks Application Overhaul Audit and Compliance Big Data Business Continuity Management Business Intelligence Business Process Management Collaboration Communication Contact Center Content Management Content Security Data Analytics Data Center Computing Hardware Data Center Consolidation and Modernization Data Loss Prevention Data Management Database Management Desktop Virtualization Disaster Recovery Host and Endpoint Protection Identity Creation and Management Identity Verification and Use Internal Cloud Computing iPad and Mobile Devices Mobile Application Development Network Operations and Performance Management Perimeter and Infrastructure Security Physical Data Center Privacy Public Cloud Computing Risk Management and Compliance Security Monitoring Server Virtualization SharePoint and Portals SOA and Application Architecture Social Initiatives Software Development Life Cycle Storage VoIP and Unified Communications WANs and Provider Network Services Web Conferencing Wireless and Mobility

6. Gartner for Technical Professionals provides in-depth technical research to help your teams deliver outstanding results Accelerate project timelines Get teams up to speed quickly through access to in-depth research Use proven Reference Architecture to develop technology architecture Receive organization-specific guidance through calls with analysts* Mitigate risk HowBenefit Development Leverage industry best practices to avoid costly mistakes Avoid vendor lock-in through unbiased recommendations Validate and get feedback on project plans through speaking with analysts* Update knowledge and skills through exposure to in-depth technical research Help to acquire deep expertise on a broad range of topics Stay current with changing markets and technologies *Available to Advisor-level clients. 5

7. 6 Your teams get the knowledge and best practices to advance the initiatives and projects that support your IT strategy Reports typically 25 to 40 pages in length How-to frameworks and best practices Unbiased vendor recommendations In-the-trenches perspectives (field research) Reusable templates/graphics for your internal documentation Guidance for each phase of your project life cycle In-depth research Create a technical plan Evaluate and select a technology Develop the technology architecture Select the right products Create an implementation strategy Planning Guides Technology Assessments Reference Architecture Product Assessments Guidance Framework, Field Research

8. 7 Architecture guidance from three key perspectives: Reference Architecture: A proven decision-making tool that provides tailored architecture recommendations Principles define your core IT values to accelerate planning and decision making Decision Points help you design your IT architecture and set technical requirements using tailored guidance Templates build an architectural blueprint of the infrastructure and critical relationships between systems through reusable graphics

9. Through 60-minute analyst calls, our world-class experts become your objective architecture advisors Analyst facts 50+ analyst experts Average of 23 years' industry experience Collectively: 32 books, 37 patents Deep technical expertise in architecture and deployment challenges 8 Richard Watson 19 years in the IT industry Previously application architect at Credit Suisse Larry Cannell 27 years in the IT industry Previously workstream lead for collaboration and business intelligence for Ford Motor Co. Svetlana Sicular 19 years in the IT industry Previously a VP for Visa, responsible for data interoperability, oversight and standards. Marcus Collins 29 years in the IT industry Previously data architect at Novartis Ramon Krikken 17 years in the IT industry Previously security architecture manager at TD Bank Meet some of our analysts: How our analysts help you Evaluate and get up to speed quickly on new technologies Learn about best practices your peers have used to implement a technology Validate and get feedback on your technical strategy, architecture and project plans

10. Service Features and Deliverables ServiceFeatures and Deliverables Gartner for Technical Professional – Advisor (All IT Staff) Analyst Dialogues (Inquiry) ─ Access to unlimited 60 minute sessions / document reviews with Gartner for Technical Professional Analysts Published Research ─ Focuses on application platforms, collaboration and content management, data center, data management, identity and privacy, network and telecom, and security and risk management. Reference Architecture ─ Web-based tool that assists in making informed strategy and architecture decisions in the technological and organizational environment. Webinars ─ Periodic Web conferences where Gartner Analysts speak on timely topics in information technology and then solicit questions from listeners. Gartner Peer Connect − Provides access to a community of IT professionals who share opinions about technology products and vendors. Client Research Assistant – Service specialist to ensure value delivery

11. Select Key Research Formats / How-To Links Reference Architecture, a decision-making framework that provides a blueprint for IT systems Field research methodology, which summarizes patterns, findings and key insights based on extensive interviews with IT professionals Solution Path, a “deconstruction” tool that breaks complex problems into simple, sequential steps and identifies the most relevant field research or reference architecture component for every phase of a project How to Use the Gartner Reference Architecture http://my.gartner.com/html/burton/referenceArchitecture/Burton_IT1_HowTo.pdf Reference Architecture Principles http://www.gartner.com/resId=1408914 FAQs: http://my.gartner.com/html/mypage/mygartnerBurtonFAQ.pdf 10

12. Gaining Access FunctionContact Info Obtain New ID/PW Contact Miranda Warren, CIO Office: warrenmm@appstate.eduwarrenmm@appstate.edu 828-262-6278 Password ResetHelp@gartner.com On-boarding: Live Webinar Video (self pace) Register for upcoming session – Schedule on next slide http://www.gartner.com/technology/media/it1_help.jsp Schedule GTP analyst inquiry AND Find GTP written research 4 Ways: On MyGartner.com - Analyst Inquiry Link Contact Miranda Warren, CIO Office Send email to GTP@gartner.com or Inquiry@gartner.comGTP@gartner.com Inquiry@gartner.com Call 866.572.4025 or +1.801.307.5353

13. Onboarding Webinars 12 Wednesday, 21st November 201210:00 AM ESTRegister Now Thursday, 29th November 20122:00 PM ESTRegister Now Wednesday, 5th December 201210:00 AM ESTRegister Now Thursday, 6th December 20122:00 PM ESTRegister Now Wednesday, 19th December 201210:00 AM ESTRegister Now Thursday, 20th December 20122:00 PM ESTRegister Now

14. Onsite Training 13 Tuesday, 27 November 20128:30 AM ESTRegister Now Tuesday, 27 November 201210:00 AM ESTRegister Now Tuesday, 27 November 20121:00 PM ESTRegister Now Tuesday, 27 November 20122:30 PM ESTRegister Now

15. Account Management Information Technology Services, Office of the CIO Miranda Warren warrenmm@appstate.edu 828-262-6278