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Our Time is NOW Communicating for Success: Keeping Our Employees Well Informed 10/2/2014 Shanna Warren, MAM, SPHR The Medical Center of Plano.

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Presentation on theme: "Our Time is NOW Communicating for Success: Keeping Our Employees Well Informed 10/2/2014 Shanna Warren, MAM, SPHR The Medical Center of Plano."— Presentation transcript:

1 Our Time is NOW Communicating for Success: Keeping Our Employees Well Informed 10/2/2014 Shanna Warren, MAM, SPHR The Medical Center of Plano

2 Our Time is NOW “Treat employees like they make a difference. And they will.” By Jim Goodnight 10/2/20142

3 Our Time is NOW Our Story 10 Years of Strong Employee Engagement Results I am kept well informed of what is happening here % % % % Senior Leadership Team gives the employees a clear picture of the direction the company is going % % % % Our Studer Partnership: 2005 – 2008Our 1 st Journey –Communications Committee –Focused Communication – 2009 with 5 Pillars 2013 – currentDivision Journey –Full Integration 10/2/20143

4 Our Time is NOW HCA North Texas Division Goals 10/2/20144 Consistent Earnings Out-Performance Exceptional Clinical Quality Unparalleled Patient Service Excellence Always

5 Our Time is NOW Communicating for Success “Keeping our Employees Well Informed” - TEAM Approach Communication Committee Aligned Performance Goals in 2014 Marketing Education Human Resources Senior Leadership - PEP 10/2/20145

6 Our Time is NOW Communicating for Success To ensure we communicated effectively and streamline/ reduce s, we implemented: Employee Forums Monthly CEO Podcast around our 3 Goals (Quality, Consistent Earnings, Service) Monthly Employee Newsletter – PULSE Weekly “HR in Action for You!” –Facility/HCA updates (i.e. employee forums, employee events, HCA Innovators, compensation, benefit changes, wellness options, local discounted benefits, etc.) 10/2/20146

7 Our Time is NOW Communicating for Success Standardized Department Staff Meeting Agenda Standardized Daily Huddle Agenda Active Employee Advisory Group, Unit Practice Councils, & Nurse Recruitment & Retention Committee Excedrin to Excellence –Front Line Leadership Training Employment Law Quiz 10/2/20147

8 Our Time is NOW Communicating for Success Department Communication Boards Employee friendly Intranet/SharePoint Site –World Class Benefits Booklet, Forms, Policies, etc. Impromptu Podcasts as needed –Ice Bucket Challenge, Compensation Changes, Annual Enrollment, etc. Mass Texting – via Outlook 10/2/20148

9 Our Time is NOW So, how did we do? I am kept well informed of what is happening here Results87% 2013 Results82% Senior Leadership Team gives the employees a clear picture of the direction the company is going Results90% 2013 Results87% Overall 2014 Employee Engagement Results 84% #7 HCA #2 C+ 10/2/20149

10 Our Time is NOW 10/2/201410

11 Our Time is NOW 10/2/201411

12 Our Time is NOW 10/2/201412

13 Our Time is NOW 13 10/2/2014 Questions Thank you! Shanna Warren, MAM, SPHR Healthcare.com


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