1. Quality Content Resource Management Access Integration Consultation SSP 31 st Annual Meeting COUNTER 4: Data that Really Counts! A vendor’s perspective Oliver Pesch Chief Strategist, E-Resource Access and Management Services

2. Overview One vendor, several hats Perspective of a content provider Perspective of a usage consolidation application vendor Applying lessons learned

3. Perspective as a Content Provider COUNTER… Helps ensure that the “value” of content assessed fairly Acts as a target for meeting customer expectations Provides guidelines for technical development

4. Perspective as a Content Provider Challenges with COUNTER… Proprietary reports still required Potential ambiguity in COUNTER guidelines

5. Perspective as a Content Provider Improvements coming with Release 4… New database report offers a better measure for use of secondary databases Additional identifiers and consistency will make it easier for customers to evaluate content

6. Perspective as a Usage Consolidation Vendor COUNTER… Offers the promise of consistency necessary for consolidated reporting Combined with SUSHI is potentially a significant time-saver Covers a broad range of reports providing usage for journals, books, databases

7. Perspective as a Usage Consolidation Vendor Challenges with COUNTER… “Almost” compliant reports require manual intervention

8. Perspective as a Usage Consolidation Vendor Challenges with COUNTER… “Almost” compliant reports require manual intervention

9. Perspective as a Usage Consolidation Vendor Challenges with COUNTER… “Almost” compliant reports require manual intervention

10. Perspective as a Usage Consolidation Vendor Challenges with COUNTER… “Almost” compliant reports require manual intervention

11. Perspective as a Usage Consolidation Vendor Challenges with COUNTER… “Almost” compliant reports require manual intervention

12. Perspective as a Usage Consolidation Vendor Challenges with COUNTER… “Almost” compliant reports require manual intervention

13. Perspective as a Usage Consolidation Vendor Challenges with COUNTER… “Almost” compliant reports require manual intervention

14. Perspective as a Usage Consolidation Vendor Challenges with COUNTER… “Almost” compliant reports require manual intervention SUSHI implementations falling short SUSHI Challenges Overly complex authentication methods Lack of understanding of market (most SUSHI clients are hosted -- one client will harvest usage for many customers) Support staff unfamiliar with set-up needs or operational details SUSHI Challenges Overly complex authentication methods Lack of understanding of market (most SUSHI clients are hosted -- one client will harvest usage for many customers) Support staff unfamiliar with set-up needs or operational details

15. Perspective as a Usage Consolidation Vendor Challenges with COUNTER… “Almost” compliant reports require manual intervention SUSHI implementations falling short Many content providers still not COUNTER compliant

16. NISO SUSHI Standing Committee: Release 4 of the COUNTER Code of Practice Addressing the challenges… COUNTER schema stricter COUNTER SUSHI Implementation Profile removes ambiguity Free web-based client available for testing or basis for development

17. Thank You! Visit the NISO SUSHI web site http://www.niso.org/workrooms/sushi Or email me at: opesch@ebsco.com