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EnergyAustralia Overview. EnergyAustralia’s Company Differentiators Large, stable company Tier 1 energy retailer with world class customer service and.

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Presentation on theme: "EnergyAustralia Overview. EnergyAustralia’s Company Differentiators Large, stable company Tier 1 energy retailer with world class customer service and."— Presentation transcript:

1 EnergyAustralia Overview

2 EnergyAustralia’s Company Differentiators Large, stable company Tier 1 energy retailer with world class customer service and energy expertise Consistently win Canstar Blue awards for customer service excellence in South Australia Employs thousands of Australians Provides energy efficiency advice to customers No late payment fees No direct debit or credit card surcharge fees No exit fees when you move homes with EnergyAustralia Offer true discounts; completely transparent with no hidden terms and conditions First energy retailer to publically commit to comprehensive climate change targets eWise; an energy efficiency and usage comparison service provided online Can add Accredited Renewable Energy options to plans

3 EnergyAustralia Timeline Eastern Energy Limited (TXU Australia), electricity distribution company, acquired. TRUenergy was formed from Singapore Power (who in turn purchased them from TXU Corp). In 2012 TRUenergy changed its name to Energy Australia.

4 EnergyAustralia: Generation vs. Retail Generation Retail Operates a multi-billion dollar portfolio of generation assets including investments in sustainable solutions 2.8 million residential & business customers. Operating in 5 states/terrirtories across Australia Cathedral Rocks Wind Farm Iona Gas Plant

5 EnergyAustralia’s Retail Footprint Electricity in the Energex distribution zone only

6 EnergyAustralia’s Vision and Essence Vision Brighter Energy for Today and Tomorrow. We’re on a mission to provide Australia with brighter energy solutions for today and tomorrow. Essence Helping Australians with efficient solutions

7 Personality, Behaviours, Points of Difference PersonalityBehaviours Points of Difference -Rock Solid Dependability -We find better ways -We act as a team -Straight talking -Smart -Energetic -True vertical integration -World-class expertise -Customer experience

8 EnergyAustralia’s Sponsorships

9 EnergyAustralia Plans

10 Flexi Saver – Home All discounts are applied to usage charges only. Offer not applicable with solar customers - if a customer has solar panels installed, please refer them to EnergyAustralia on StateElectricity BenefitsGas BenefitsBenefit TermExit Fee NSW 16% pay on time discount + $50 rebate 12% pay on time discount + $50 rebate 1 yearNo exit fee VIC 27% pay on time discount + $50 rebate 16% pay on time discount + $50 rebate SA 17% pay on time discount + $50 rebate 13% pay on time discount + $50 rebate QLD 10% pay on time discount + $50 rebate Do not offer

11 Everyday Saver - Home All discounts are applied to usage charges only. Offer not applicable with solar customers - if a customer has solar panels installed, please refer them to EnergyAustralia on Stat e Electricity BenefitsGas Benefits Benefit Term Exit Fee NSW 3% guaranteed discount 9% pay on time discount 3% guaranteed discount 7% pay on time discount 3 years 1st year:$90 2nd year: $ rd year: $ 49.5 VIC 3% guaranteed discount 17% pay on time discount 3% guaranteed discount 12% pay on time discount $22 regardless of year SA 4% guaranteed discount 11% pay on time discount 4% guaranteed discount 9% pay on time discount 1st year: $90 2nd year:$70 3rd year:$50 QLD 3% guaranteed discount 7% pay on time discount Do not offer 1st year: $90 2nd year:$70 3rd year:$50

12 Power Plan All discounts are applied to usage charges only. Offer not applicable with solar customers - if a customer has solar panels installed, please refer them to EnergyAustralia on FuelFeaturesExit Fees Electricity 14% pay on time discount1 st Year$90 2 year benefit term2 nd Year$70 Gas 12% pay on time discount1 st Year$90 2 year benefit term2 nd Year$70

13 Power Plan Rewards Electricity Only, choose one of the following rewards: 1.$100 online merchandise voucher for 2.$50 eftpos card 3.$50 Foodbank donation, the charity supported by PAFC to end hunger Electricity and Gas, choose one of the following rewards: 1.$125 online merchandise voucher for 2.$75 eftpos card 3.$75 Foodbank donation, the charity supported by PAFC to end hunger Prize Draws Throughout the year, EnergyAustralia will conduct a number of prize draws for South Australian Power Plan customers. Prizes include: o Signed Guernseys o Opportunity to run out with the Port Power team and mascot on match day o Grand final tickets

14 Everyday Saver– Business All discounts are applied to usage charges only. Offer not applicable with solar customers - if a customer has solar panels installed, please refer them to EnergyAustralia on StateElectricity BenefitsGas Benefits Benefit Term Exit Fee NSW17% guaranteed discountDo not offer 3 years 1st year: $143 2nd year:$49.5 3rd year:$49.5 VIC30% guaranteed discountDo not offer $22 regardless of year

15 Basic Saver – Business All discounts are applied to usage charges only. Offer not applicable with solar customers - if a customer has solar panels installed, please refer them to EnergyAustralia on StateElectricity BenefitsGas BenefitsBenefit TermExit Fee NSW 12% guaranteed discount 3% pay on time discount 9% guaranteed discount 3% pay on time discount 1 years $150 VIC 20% guaranteed discount 3% pay on time discount 11% guaranteed discount 3% pay on time discount $22 SA 13% guaranteed discount 3% pay on time discount 5% guaranteed discount 3% pay on time discount $143 QLD 7% guaranteed discount 3% pay on time discount Do not offer$150

16 Benefit vs Contract Terms The below is an example using the Everyday Saver benefit term. Contract term, ongoing Date of sale Date EnergyAustralia wins the billing rights (this can take up to 3 months) Benefit term year 1 endsyear 2 ends year 3 ends days prior to the end of a benefit term the customer receives communication with options for new benefit term Exit Fee Term Cool Off Expires

17 Contract Options Standard Retail ContractMarket Retail Contract Published rates No choice of plans No benefits No exit fees Customers in some states and distribution zones must be made aware of their right to choose an SRC. Customers who request an SRC must be referred to EnergyAustralia on Unpublished rates Choice of plans Benefits Exit fees may apply, depending on plan choice

18 Payment Options

19 Benefit Words Benefits Convenience Savings Reliability Flexibility Choice Consistency Peace of Mind Security Sustainable Freedom Control

20 Example Presentation “The Everyday Saver plan features a locked in 3% discount, giving you guaranteed savings on every bill. In addition to this, EnergyAustralia will reward you with a further 17% discount when you pay your bills on time, saving you even more. These discounts are secured for you for the duration of the benefit term, giving you peace of mind that you will save with EnergyAustralia for 3 years.”

21 Accredited Renewable Energy Sources Solar Hydropower Wind Hot rocks Hot water springs Biomass

22 Accredited Renewable Energy Options Contract RiderAccreditationCost PureEnergy 10% 10% GreenPower Accreditation c/kWh (inc GST) of 10% PureEnergy 20% 20% GreenPower Accreditation c/kWh (inc GST) of 20% PureEnergy 100% 100% GreenPower Accreditation c/kWh (inc GST) of 100% Contract RiderAccreditationCost PureEnergy 10% 10% GreenPower Accreditation c/kWh (inc GST) of 10% PureEnergy 25% 25% GreenPower Accreditation c/kWh (inc GST) of 25% PureEnergy 100% 100% GreenPower Accreditation c/kWh (inc GST) of 100% Residential Business


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