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Creating Joy in the Workplace! Myrna Mamaril, MS, RN, CPAN, CAPA, FAAN.

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Presentation on theme: "Creating Joy in the Workplace! Myrna Mamaril, MS, RN, CPAN, CAPA, FAAN."— Presentation transcript:

1 Creating Joy in the Workplace! Myrna Mamaril, MS, RN, CPAN, CAPA, FAAN

2 Our Vision  Create a culture of caring  Striving for world class care  Communicate throughout the continuum of care  Bring joy to work with you… fun at work  Care seamless  Working as a “Team!”  We know what needs to be done -

3 What do you think of when you hear the word -- “Joy” ?

4 A Song Remembered…..  I’ve got the joy, joy, joy, joy… Down in my heart… Down in my heart…

5 Dare to Dream… Dream to Dare Dare to envision yourself as you truly want to be. Leadership means not only having a dream but claiming that dream and the role you want to play in it. Your dream is your gift to mankind. Tiger Heart Tiger Mind: How to Empower Your Dream Ron Rubin and Stuart Avery 2004

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7 What Makes Service “Magnetic” ?

8 Magnetic Service They listen…. Really listen Value trust Stir spirits Engage curiosity Foster inclusion Value customer comfort Demonstrate character

9 Be a GEM Generous, Energetic and Memorable! Soni Dimond

10 Service with Charisma is Passionate

11 Live what inspires you  Expanding your focus…  Life is dynamic, evolving and changing…  Seek opportunities in life.  Live powerfully, being responsible for your for your experiences….  Commit to making a differences for others.

12 “Passionate Stories” “Leading with Soul” The stories people tell one another weave a rich, strong fabric that can warm the coldest emotional or spiritual nights. These stories which are about people, events, triumphs, and tragedies transcend time and place… the eternal human chain. The stories people tell one another weave a rich, strong fabric that can warm the coldest emotional or spiritual nights. These stories which are about people, events, triumphs, and tragedies transcend time and place… the eternal human chain. Leading with the Soul: An Uncommon Journey by Lee Bolman and Terrance Deal

13 Nurses Make a Difference New England Journal of Medicine Magnet Hospitals  Patient Outcomes –Decreased Medication Errors –Decreased Morbidity and Mortality –Decreased Infection Rates –Increased Patient Satisfaction –Decreased Hospital Length of Stay

14 Nurses are Passionate Nurses live a life of significance.  Perianesthesia nurses are committed to providing their patients and families a “safe passage” through the continuum of care.  Nurses are dedicated to providing high-tech comfort care.

15 Awakening the Leader Within  Using the power of stories to open the heart and the power of questions to deepen one’s understanding and commitment  The meaning of stories touches the soul and lights one’s passion

16 Compassion: A Creative Response I am never weary of being useful… In serving others I cannot do enough. No labor is sufficient to tire me. Vince Lombardi

17 Music Awakens the Soul  When you are reminded of it by the instruments  Your life’s work, the work you love, is what awakens within you… it stirs the soul…  You are reminded of it by your compassion, your desire to give…  Your call to serve

18 Excellence is the call to greatness  To have a great purpose to work, for, a purpose larger than ourselves, is one of the secrets of making life significant.  Life is a thing to be tasted, celebrated, and enjoyed.  There is something in all of us that aspires us to greatness… something that calls us to be the best we can be.

19 Service with Charisma is “Touching”

20 Touching…..  Physical contact…. He touched my arm  Emotional…. That movie touched me  It can mean a hint…. Touch of mint  It can mean a link…. Let’s stay in touch Combine these meanings and it creates a powerful bond

21 Remembering Terry Angel, PNP The gift our coworkers give…. Is more than just friendship The gift of self…. Sharing our talents, our hopes and dreams We are better nurses because of shared life experiences…..

22 Terry’s Zest for Service…..  Belief in advancing nursing practice  Belief in connecting to parents  Belief in validating parents’ feelings  Belief in making a difference in care –Virginia Satir (American Author and Psychotherapist) “People Making”  Belief in instilling confidence in discharge preparation

23 Leave a Legacy… Create a Culture of Caring for “You are the Angels of Healthcare!” Alabama Leave a Legacy… Create a Culture of Caring for “You are the Angels of Healthcare!” Alabama “Vol III” I believe there are angels among us Sent down to us from somewhere up above Sent down to us from somewhere up above They come to you and me in our darkest hours To show us how to live, to teach us how to give... To show us how to live, to teach us how to give... To guide us with a light of love!

24 PERSONAL LEADERSHIP..…is not a singular experience. It is rather, the ongoing process of keeping your vision, values, and passion before you and aligning your life to be congruent with those most important principles that you hold dear. Stephen Covey

25 Reveal Your True Character….. Unveil Your Courage

26 “Vision in Action” As an individual you make a difference and as a team, you are recognized for your influential source of power. Dina Krenzischek, MAS, RN, CPAN ASPAN President

27 4 Levels of Vision  Some people never see it – Wanderers  Some people see it but never pursue it on their own – Followers  Some people see it and pursue it – Achievers  Some people see it, pursue it, and help others see it - Leaders

28 The Cathedral Within: Transforming Your Life by Giving Something Back Bill Shore

29 Create Occasional Miracles

30 Commitment to Be the Best “The Gift of Significance” Significance is used for its dual connotations “meaning and importance”  Find meaning in one’s work  Find faith in one’s self  Find confidence in the value of one’s life  Find hope for one’s future

31 Magnetic Service makes a Bold Statement

32 Get Your Patient Satisfaction Scores to Soar!  Create strong bonds with your customer  Develop trustworthiness  Provide reliable information  Demonstrate flexibility  Create “no hassel” service  Create meaninful experiences

33 Getting Started  Identify and reigniting your passion  Dedicate oneself to a level of passion, energy and commitment to you customers  Engage your peers to collective visioning  Practice alignment, engagement, empowerment, inclusion, relevance, and performance these attributes broaden the reach of the magnetic field.

34 Champion Change! Embrace, Value, Support, Think in future tense...

35 Instill, inspire High Performing Cultures..Magnetic Leadership  People first  Holistic and intentional  Inclusive and engaging  Be Respectful  Relentlessly focused  Failure is not an option  Motivated by excitement not fear  Accountable and transparent  Optimistic and generous

36 The Spiritual Dimension... … is your core, your center, your commitment to your value system. … is your core, your center, your commitment to your value system. It is a very private area of life and a supremely important one. It is a very private area of life and a supremely important one. It draws upon the sources that inspire and uplift you, and ties you to the timeless truths of all humanity. Stephen Covey It draws upon the sources that inspire and uplift you, and ties you to the timeless truths of all humanity. Stephen Covey

37 Magnetic Service Promotes Partnerships!

38 Our ASPAN Oprah’s  Pursue your passion  Tell your passionate nursing stories  Find meaningful work  Find work that stirs your soul  Remember the real work of our lives is never complete  Keep that spirit strong – energize our members – magnetize your members!!!

39 Leave a Legacy Cherish your vision and your dreams as they are the children of your soul, the blueprints of your ultimate achievements…. Napoleon Hill

40 Through your joyful work, you bring magnetic service to our workplace and create a “nursing legacy…..” Your life is your message. Live it with honor!

41 Your Life Is Your Message Live each day as if you would climb a mountain An occasional glance toward the summit keeps the goal in mind… Many beautiful scenes are experienced with each new vantage point. Climb slowly, steadily, enjoying each passing moment; and the view from the summit will serve as a fitting climax for your journey.


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