3 Table of Contents Overall summary Organizational Change Management Value Proposition Organizational Change ManagementSAP´s Approach to Organizational Change Management
4 Organizational Change Management Overview Why OCM?BenefitsOrganizational Change Management is one of the main success factors in SAP projects.Implementing SAP software at an organization usually causes various organizational, technological and social changes.Organizational Change Management focuses on the effects these changes have on managers and employees. This concerns, in particular, new demands on the way of thinking or behaving, but also deals with any new competencies and skills required.ApproachExpensesMore than half of the projects dedicate five or more percent of the overall project budget to change management (without training).Source: DSAG OCM Survey 2006
5 Table of Contents Overall summary Organizational Change Management Value Proposition Organizational Change ManagementSAP´s Approach to Organizational Change Management
6 Six good reasons for SAP... = a guarantee for your project success! Why Engage SAP for OCM?Six good reasons for SAP...= a guarantee for your project success!We have know-how in the SAP solutions and work hand in hand with our SAP solution consultants.We work along a proven Organizational Change Management methodology. Our Toolset is a necessary part of the SAP implementation methodology and roadmap.We have built a global Organizational Change Management network (EMEA, America, Asia /Pacific). Our Consultants are native speakers.We have best practice consulting skills in different sectors and industries,… and in our new dimension products (CRM, SCM, NetWeaver, ...).Our Organizational Change Management services have a close link to our other consulting services like Value Identification, IT-Strategy or BPR.Effective Organizational Change Management support aligned with the software implementation processEfficient project work and lower transformation costs with SAP as solution providerProfessional Organizational Change Management staffing and proven teamwork in global SAP projectsBroad experience in different sectors and industriesIn-depth software knowledge of our consultantsEnhanced OCM teams effectiveness based on close links to other consulting services of SAP in implementation projects* OCM = Organizational Change Management
7 In a Nutshell: The Benefits 1. Fewer and lower resistancesEvery SAP project brings changes for the employees involved, which frequently leads to different kinds of resistances. SAP delivers a long experience in SAP software implementation accompanied by Organizational Change Management (OCM).2. Higher readiness for changeThe SAP OCM- Team can deliver the understanding of the necessity and benefits of the software change in a structured way. As a result the overall acceptance of the change process will higher followed by an easier integration process.3. Less necessity of adaptations/ workarounds regarding the standardprocessesA high overall acceptance enables an easier change process, people are more open to the new system, less adaptations have to be made, less money spent.4. Reducing the follow- up costs due to a sustainable successful change processSAP OCM activities ensure a focused approach on stakeholders and their needs. Furthermore, a continuing monitoring ensures a sustainable change, solving problems as fast as possible.
8 SAP Approach to Organizational Change Management SetupAnalysisInterventionsMonitoringStakeholder ManagementCommunicationsOrganizational AlignmentOCM Setup& LaunchChangeMonitoringSkills & CompetenciesPerformance ManagementOCM Launch/ Setup:- Set up, roles& resps, etc.Stakeholder Management- incl. Leadership and sponsorshipGovernance- how does desicion making support changeCommunications- incl. Project mktg, brandingSkills & Competencies- Projectteam Training- EU TrainingOrganisational Alignment- individual and group process linked roles & resps, possibly structural redesignPerformance Management- incl. Incentives and rewards, hiring and selection, resource management, career pathingChange Monitoring- assessment- measurementGovernance Support
9 The Organizational Change Management deliverables in ASAP Project-PhasesProjectPreparationBusinessBlueprintRealizationFinalPreparationGo Live SupportOCM StreamsLaunch & SetupOCM CharterOCM RoadmapTeambuildingStakeholder ManagementStakeholder AnalysisStakeholder IdentificationChange ImpactCommunicationCommunication PlanCommunicationActivitiesRoadshowsValue ArgumentationUnser OCM Ansatz wurde zur optimalen Unterstützung der ASAP- Methodologie entwickelt und ist abgestimmt auf diese.Dargestellt sind einige Beispiele von konkreten OCM Maßnahmen in den verschiedenen Arbeitsfelder des OCM (Setup, Analyse, Maßnahmen – Kommunikation, Training, Transition Management und interne Projektunterstützung, sowie OCM Controlling.Die Verteilung über den Projektlebenszyklus entspricht in etwa dem Zeitpunkt des möglichen Einsatzes der Maßnahme.Dargestellt sind aus der großen Vielzahl von möglichen Maßnahmen einige typische Beispiele. Die konkrete Ausgestaltung des Maßnahmenbündels ist abhängig von der konkreten Projekt- und Kundensituation und wird in der Analysephase festgelegt.OrganizationAlignmentRole MappingSounding PanelMonitoringLesson learntBusiness Readiness CheckUser Acceptance AnalysisInput-Output relation11