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SAP Work Manager rapid-deployment solution

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1 SAP Work Manager rapid-deployment solution
Solution Summary

2 Contents Introduction to SAP Rapid Deployment Solutions
SAP Work Manager - Overview SAP Work Manager rapid-deployment solution - Overview SAP Work Manager rapid-deployment solution - Service Delivery SAP Work Manager rapid-deployment solution - Technical Details

3 SAP Work Manager rapid-deployment solution V1.53
The SAP Work Manager rapid-deployment Solution provides a customer with the ability to successfully bring a stable, robust mobile asset management solution into production use with minimal expert support and associated costs. The SAP Work Manager will streamline your business data flow and will reduce the number of steps, activities, and personnel required to perform daily work. This 5 to 8 weeks offer incorporates scope confirmation and implementation that requires minimal configuration but would be considered the foundation for further process oriented asset management functionality. Data seamlessly flow in and out of SAP ERP – with fewer opportunities for miscommunication, errors and data loss.

4 SAP Work Manager rapid-deployment solution V1.53
What is SAP Work Manager rapid-deployment solution? Provides a customer with the ability to successfully bring a stable, robust mobile asset management solution into production use with minimal consulting support and associated costs and in matter of few weeks (5 to 8 weeks) Designed for existing SAP ECC customers who are looking to provide their field services with access to asset management functionality while on the road with high ROI & low TCO A jump start on the mobile asset management journey with quick wins and continuous business improvement Key Customer Advantages Enabling core asset management processes on mobile devices to effectively maintain, inspect and repair mission-critical assets Based on market-leading SAP Work Manager solution Trained professional consultancy based on SAP best practices Out-of-the-box integration to exiting business processes Fixed time and fixed scope offering with included options to customize the solution to your specific business needs Best practice principle with fixed scope and fixed price SAP Work Manager Best Practices SAP Work Manager Implement Methodology SAP Work Manager rapid-deployment solution

5 Introduction to SAP Rapid Deployment Solutions

6 SAP: World’s Largest and Most Experienced Business Software Supplier
Presence in +130 countries $2.5 billion annual R&D ASAP methodology Packaged solution innovations +40 years of experience & innovation 63% of world’s transaction revenue touches SAP Solutions in 24 industries +1,200 partners +200,000 customers The answer begins with SAP-supported best practices, that are distilled within each rapid-deployment solutions. And when we speak about SAP Best Practices, we are really talking about two elements here: Deployment Success as well as Business Processes Within rapid-deployment solutions, each package includes a set of contents and tools, based on our experience with helping thousands of customers to implement successfully. They are real-world, tested services assets and accelerators, and they are introduced within a logical procession in our Step-by-Step guides and rapid deployment solution methodologies. Additionally, we are now innovating around new software deployments with Cloud-based Quick Start, the Rapid Deployment Center and Hybrid Deployments, all of which I’ll be covering during the presentations. And then finally, we help deliver best processes to our customers based on our knowledge and experience. All rapid-deployment solutions are preconfigured, based on the most successful, time-tested business processes, and captured within the content and enablement materials delivered with each solution. <<next slide>> Best Practices for Business Processes Business process scenarios Business use-cases Dynamic benchmarking Across innovations, industries & lines of business Best Practices for Deployment Success Step-by-Step Implementation Guide Cloud-based Quick Start Rapid Deployment Center Hybrid Deployment SAP Best Practices

7 SAP Rapid Deployment Solutions: The Best of SAP in One Package
CONTENT ENABLEMENT Proven business value through best practices, implementation accelerators & tools Accelerated solution adoption through guides & educational materials SOFTWARE SERVICES Modular, Preconfigured Address the most urgent business needs Fixed scope and price ➜ maximum predictability & lower risk Inside of each rapid-deployment solution are 4 components: Software that is pre-configured so you can address your most urgent business processes – fast. Content - SAP-supported best practices, templates, and tools make solution adoption easier Enablement - Guides and educational material speed end-user adoption Implementation services – that have a fixed price and a fixed, providing maximum predictability and minimal risk <<Suggestion to presenter>> => Have a sample step-by-step guide open in a seperate web-browser, to show the tool and contents in real-time <<next slide>>

8 Rapid-Deployment Solution Implementation Methodology
Shorter time to start, deploy, and run through best practices 10 20 30 40 50 60 70 80 90 100 Preparation Business blueprint Realization Testing Go-live Traditional Project Savings up to… 95% 50% 30% At least 40% time and effort reduction compared to similar scope of traditional project Rapid-Deployment Solution Discover Start Deploy Run So let’s compare a rapid-deployment solution project vs a traditional enterprise application implementation project… At a high-level view, there are 3 components within a project where we see a major reduction in the time and effort needed to implement, adding up to at least a 40% reduction for our customers. Blueprint – up to 95% savings Fixed scope Business blueprint ready to use Best practice processes modeled and described When customers enter an “assemble-to-order” or multi-rapid-deployment solution project – blueprinting becomes an effort to arrange building blocks, based on each rapid-deployment solutions scope, aligned to a customers needs Realization – up to 50% savings Best practices processes already configured and documented Delivery through transports and business configuration (BC) sets Operational support documents available Testing – up to 30% savings Test case template supplied Operations support template available <<next slide>> Rapid-deployment solutions can help drastically reduce implementation efforts compared to a classic approach, since the base processes within the solution scope are very well defined best practices, and more efficient than defining custom-specific processes. Tobias Ortwein, PAC. Sept. 2012

9 SAP Work Manager Overview

10 Business Processes Overview
Data creation and assignment SAP Plant Maintenance Data update in backend Notification Management Order Management View assigned Notification including Notes, Items, Activities Edit and Create Notifications START or NOCO Notifications View assigned Work Orders including Notes, Object List and Pending/History Orders View FLoc & Equipment details including Classification Take Measurement Readings Edit and Create Work Orders START Work Orders or Place on HOLD Transfer or TECO Work Orders View Time records for configured period Report Work & Non-Work Time HR Tome Sheets or Plant Maintenance time confirmations Time Recording

11 Traditional vs Mobile Work Flow

12 SAP CRM Service Manager
SAP provides a broad suite of mobile apps with industry-specific functionality based on Syclo SAP Work Manager SAP Inventory Manager SAP CRM Service Manager SAP Rounds Manager SAP Sales Manager While SAP brings many apps and assets to the table, our immediate focus will be on three high-priority apps: SAP Work Manager, SAP Inventory Manager, and SAP Service Manager. Let’s discuss these three briefly: SAP Work Manager – This app can help with those activities within the 4 walls, particularly around asset maintenance. In our previous discuss on around pain points we talked about not having the right information about the asset at the time of repair. With SAP Work Manager organizations can address these issues by providing full details on the work order, repair history of the asset, and the materials needed for any repairs. SAP Inventory Manager – This app can help organizations optimize their inventory balances, again tying back to our previous discussion around inventory management being a key pain point for organizations that carry inventory. Being able to quickly conduct physical counts and expedite the receipt process will help speed the throughput of inventory processes. SAP Service Manager – Improve the service order and delivery process by providing information on the work order and customers. This will eliminate the need to drive back to warehouses to transmit data and file. Pre-built and pre-integrated apps (SAP, Maximo and IBM TRIRIGA) Easily configurable, extensible, and reusable components 100% Meta-Data Driven – easy to build & maintain Highly configurable applications including highly complex business logic Robust online/offline synchronization engine

13 SAP Work Manager seamlessly fits to your business
Business value Increase plant and equipment performance Improve workforce productivity and safety Reduce overtime and cost of maintenance Promote a 360° view of operations Reduce unplanned downtime Industry-leading SAP mobile app facilitates maintenance, inspection, and repair of mission-critical assets Uses cases Enable the maintenance side of your business Install and geo-tag equipment, including meters View asset schematics, history, dependencies Execute to guided workflows Generate notifications and work orders on the spot Report worker’s status, progress, and location Functionality 100% Configurable with Agentry Editor Over-the-Air Application Updates Only Transmit Net Changes for Application Updates and Data Look-ups Supports online and offline operation modes Security on Device, Server and Over-the-air Complete Test Environment Import/Export for Reliable Migration Activity Performance and Error Logging

14 Simple and Powerful UI on Every Device

15 Transforming your technicians via SAP Work Manager
100% Configurable mobile apps tailor screens, workflow, business logic, validation, synchronization, communications, and integration Easy to Learn and Administer technology that can be quickly adopted by your IT team Broad device support match the best device to each member of your workforce – and easily add new devices as they become available Great Usability Mobile workflow and Native UI experience works on-line or off-line

16 SAP Work Manager rapid-deployment solution Overview

17 SAP Work Manager rapid-deployment solution
Different customers have different business and technical needs for setting up the productive environment of SAP Work Manager Customers would like to understand the overall picture of SAP Work Manager solution in order to quickly and effectively adapt it. A traditional SAP Work Manager solution usually takes longer implementation time. Enterprise customers need to extend an SAP Work Manager App such as logo, description, fields and etc. Customers encounter the obstacle of configuring Syclo Add-on on SAP ERP backend system and deploying production-ready SAP Work Manager solution SAP Work Manager rapid-deployment solution provides customers a faster way to mobilize SAP Plant Maintenance processes and to improve technician productivity, asset uptime and safety. The package provides an end-to-end step-by-step way to set up SAP Work Manager components. Important: Customer needs to have ERP Plant Maintenance processes (Work order, Notification and Timesheet) operational already in the landscape before starting implementation of the RDS.

18 Business Process Scope Covered
SAP Work Manager Server Platform Installation Development Environment Deployment Eclipse Platform Agentry Editor Plug-in Productive environment - security, connectivity, etc. iOS, Android, Windows 32 and Windows Mobile and Agentry Test Environment Enable SAP Work Manager mobile solution Preparing SAP System for Mobile Work Manager SAP Work Manager Client Deployment for Mobile Devices Using SAP Mobile Work Manager SAP Work Manager App Deployment SAP Work Manager App Customization Deployment of Work Manager App on Work Manager Server platform End-to-End process of Work Order, Notification and Timesheet management on Mobile devices Customization such as fields, description, title and logo changes

19 SAP Work Manager RDS - scope item highlight
SAP Work Manager Server Platform Installation Development Environment Deployment Eclipse Platform Agentry Editor Plug-in Productive environment - security, connectivity, etc. iOS, Android, Windows 32 and Windows Mobile and Agentry Test Environment Enable SAP Work Manager mobile solution Preparing SAP System for Mobile Work Manager SAP Work Manager Client Deployment for Mobile Devices Using SAP Mobile Work Manager SAP Work Manager App Deployment SAP Work Manager App Customization Deployment of Work Manager App on Work Manager Server platform End-to-End process of Work Order, Notification and Timesheet management on Mobile devices Customization such as fields, description, title and logo changes

20 SAP Work Manager RDS - scope item highlight
SAP Work Manager Server Platform Installation Development Environment Deployment Eclipse Platform Agentry Editor Plug-in Productive environment - security, connectivity, etc. iOS, Android, Windows 32 and Windows Mobile and Agentry Test Environment Enable SAP Work Manager mobile solution Preparing SAP System for Mobile Work Manager SAP Work Manager Client Deployment for Mobile Devices Using SAP Mobile Work Manager SAP Work Manager App Deployment SAP Work Manager App Customization Deployment of Work Manager App on Work Manager Server platform End-to-End process of Work Order, Notification and Timesheet management on Mobile devices Customization such as fields, description, title and logo changes

21 SAP Work Manager RDS - scope item highlight
SAP Work Manager Server Platform Installation Development Environment Deployment Eclipse Platform Agentry Editor Plug-in Productive environment - security, connectivity, etc. iOS, Android, Windows 32 and Windows Mobile and Agentry Test Environment Enable SAP Work Manager mobile solution Preparing SAP System for Mobile Work Manager SAP Work Manager Client Deployment for Mobile Devices Using SAP Mobile Work Manager SAP Work Manager App Deployment SAP Work Manager App Extensibility Deployment of Work Manager App on Work Manager Server platform End-to-End process of Work Order, Notification and Timesheet management on Mobile devices Customization such as fields, description, title and logo changes

22 SAP Work Manager RDS - scope item highlight
SAP Work Manager Server Platform Installation Development Environment Deployment Eclipse Platform Agentry Editor Plug-in Productive environment - security, connectivity, etc. iOS, Android, Windows 32 and Windows Mobile and Agentry Test Environment Enable SAP Work Manager mobile solution Preparing SAP System for Mobile Work Manager SAP Work Manager Client Deployment for Mobile Devices Using SAP Mobile Work Manager SAP Work Manager App Deployment SAP Work Manager App Extensibility Deployment of Work Manager App on Work Manager Server platform End-to-End process of Work Order, Notification and Timesheet management on Mobile devices Customization such as fields, description, title and logo changes

23 SAP Work Manager RDS - scope item highlight
SAP Work Manager Server Platform Installation Development Environment Deployment Eclipse Platform Agentry Editor Plug-in Productive environment - security, connectivity, etc. iOS, Android, Windows 32 and Windows Mobile and Agentry Test Environment Enable SAP Work Manager mobile solution Preparing SAP System for Mobile Work Manager SAP Work Manager Client Deployment for Mobile Devices Using SAP Mobile Work Manager SAP Work Manager App Deployment SAP Work SAP Work Manager App Customization Deployment of Work Manager App on Work Manager Server platform End-to-End process of Work Order, Notification and Timesheet management on Mobile devices Customization such as fields, description, title and logo changes

24 SAP Work Manager RDS - scope item highlight
SAP Work Manager Server Platform Installation Development Environment Deployment Eclipse Platform Agentry Editor Plug-in Productive environment - security, connectivity, etc. iOS, Android, Windows 32 and Windows Mobile and Agentry Test Environment Enable SAP Work Manager mobile solution Preparing SAP System for Mobile Work Manager SAP Work Manager Client Deployment for Mobile Devices Using SAP Mobile Work Manager SAP Work Manager App Deployment SAP Work Manager App Customization Deployment of Work Manager App on Work Manager Server platform End-to-End process of Work Order, Notification and Timesheet management on Mobile devices Customization such as fields, description, title and logo changes

25 SAP Work Manager RDS - scope item highlight
SAP Work Manager Server Platform Installation Development Environment Deployment Eclipse Platform Agentry Editor Plug-in Productive environment - security, connectivity, etc. iOS, Android, Windows 32 and Windows Mobile and Agentry Test Environment Enable SAP Work Manager mobile solution Preparing SAP System for Mobile Work Manager SAP Work Manager Client Deployment for Mobile Devices Using SAP Mobile Work Manager SAP Work Manager App Deployment SAP Work Manager App Customization Deployment of Work Manager App on Work Manager Server platform End-to-End process of Work Order, Notification and Timesheet management on Mobile devices Customization such as fields, description, title and logo changes

26 SAP Work Manager rapid-deployment solution V1.53 Features and benefits
Work orders and notifications Push and monitoring Historical and pending Location and equipment Short and long text Operations and sub-operations Field generated work orders and notifications Tasks, activities, and items Status mapping and filters Data capture Time and attendance Materials used Damage codes PM confirmations Customer Benefits Increasing productivity by eliminating paperwork and reducing foot traffic Improving decision-making by giving mobile workers easy data access at the point of performance Gaining the maximum value from enterprise applications, such as SAP, with timely and accurate data collection Lowering operating costs by reducing overhead and getting more from existing resources

27 SAP Work Manager rapid-deployment solution Service Delivery

28 SAP Work Manager rapid-deployment solution V1
SAP Work Manager rapid-deployment solution V1.53 Deployment options summary Deployment option 1 Deployment option 2 Deployment option 3 Deployment option 4 Extra Small Evaluation Version for Syclo WM Small Production version for Syclo WM Medium Production version for Syclo WM Large Production version for Syclo WM Landscape 1 Tier 2 Tier 3 Tier Users ≤ 10 Device Types* 1 2 Extensibility No Yes Effort (FTE days) 6 22 28 33 Duration (Weeks) 5 7 8 * For a list of supported devices, refer to SAP Note

29 SAP Work Manager rapid-deployment solution V1
SAP Work Manager rapid-deployment solution V1.53 Running on Syclo Agentry mobile platform Service Overview Install Install Agentry 6.0 with SAP Work Manager 5.3 application Integrate Configuration of the application to integrate with SAP ERP Plant Maintenance Deploy Deployment of productive application to landscape* Flexible Configuration options for order/notification assignment, data filtering, push, UI customization* GoLive Key user training, testing & support included* Business Value Sales Triggers Deliverables Customer has need for Enterprise Asset Management on a mobile device Implementation of SAP ERP Plant Maintenance module with mobile channel Struggling with a complicated setup and long implementation time for a production scale SAP Work Manager Deployment of Agentry platform & SAP Work Manager application in 3-tier landscape integrating with SAP ERP Plant Maintenance* 4 deployment options: Extra Small, Small, Medium, Large Kick-off workshop, scope document, key user training, testing & go-live support* Enabling core asset management processes on mobile devices to effectively install, maintain, inspect, and repair mission-critical assets: Work Order Management Notification Management Time Recording Fast and cost effective installation of SAP Work Manager application and its underlying mobile platform Price, Duration Contacts , CRM # Customer References Duration: 2-8 weeks (6-33 MDs) Delivery: 3 resources; mixed on-site / remote Cost: determined by region Contact: Uwe Sieger CRM #: Detailed information: SAP Services Catalog Pending approval * depending on selected deployment option (f.k.a T-shirt size)

30 Services for Rapid Deployment Productive Mobile Users in only 5 Weeks
1 Start 2 Deploy 3 Run Expectations Project management Kick-off workshop participation Scoping workshop Preparing technical infrastructure Mutually-approved options selected Working SAP system Implementation Testing Key User training Master data load User acceptance testing Switch to QA and production Successful rollout and adoption Configuration documentation End-user training Hand over of solution Onsite and remote support Superior support to ensure smooth functioning Results Note: This slide represents a typical deployment. Exact details may differ according to solution.

31 Implementation methodology
1 Start Deploy 2 3 Run Configuration Guide Kickoff Workshop Project Schedule Scoping Questionnaire Check Lists Support Portal Note: This slide represents a typical deployment. Exact details may differ according to solution.

32 Project plan and timelines
Start 1 Deploy 2 Run 3 Prepare Project Kick off workshop Select Options Confirm Installation Activate Solution Confirm Activation Implement Options Train Key Users Set up Customer Data Switch to QA User Acceptance Testing Switch to Production End-user Training and Organization Change Management Hand over of solution Go-live and Support SAP involvement Customer involvement Note: This slide represents a typical deployment. Exact details may differ according to solution.

33 Project team: SAP and Customer
SAP Project Manager Central contact person for SAP, from project initiation to going live and support Coordinates SAP tasks and assists project management with the customer’s project manager. SAP Consultants Responsible for implementation of the agreed upon scope for the rapid-deployment solution Leading Project Manager Central contact person from the customer, from project initiation to going live and support Responsible for functional and commercial project management, coordinates customer tasks, controls overall project and updates to the project steering committee Basis staff Especially responsible for the installation and administration of the SAP system landscapes Functional department staff / key users Responsible for workshops, questions from SAP, end- user training, and possibly as a power user for simple configurations Specialized Staff (Optional) Responsible for further specialized areas such as customization and configuration

34 SAP Work Manager rapid-deployment solution V1.53 Deliverables
Extra Small Small Medium Large SAP Cust. Pre-requisites and installation checks Scope confirmation workshop Install Agentry SAP Framework (Import / Transport ABAP Add-On) Install Agentry Server, Agentry Editor, Agentry Test Environment and perform post-installation steps System configuration (including agreed optional components, e.g. Push enablement) Unit testing User acceptance testing Knowledge transfer to IT support team and key user training Documentation development Cut-over activities (plan, execution) Go-Live support

35 SAP Work Manager rapid-deployment solution Technical Details

36 System requirements SAP ERP 6.0 EHP6 SP06 or higher version
SAP SMART Mobile Suite Administration Component for SAP ERP - ABAP add-on component to SAP ERP, version 332_700 SAP GUI 7.20 or higher version for Microsoft Windows for backend configuration SAP Solution Manager 7.0 EHP1 SP06 (or higher SP version) or SAP Solution Manager 7.1 SP01 (or higher SP version) SAP Solution Manager Content ST-RDS 100 SP04 or higher version Important: Customer needs to have ERP Plant Maintenance processes (Work order, Notification and Timesheet) operational already in the landscape before starting implementation of the RDS.

37 System Landscape Internet Agentry Editor IDE Agentry Test Environment
Agentry Administration SMART Client ABAP Plugin Internet SAP Business Suite Agentry Server Mobile Devices

38 SAP Work Manager rapid-deployment solution V1.53
Executive Package Presentation Package Overview Presentation Pricing Guide Project accelerators for supporting the SAP Work Manager RDS projects RDS Consulting Days as fixed price to go live with pre-defined scope or To use RDS scope as jump start for complex solutions Pre-requisites Checklist Scoping Questionnaire Scenario Overview BPDs Quick Guide Configuration Guides Test Plans Training materials

39 SAP Rapid-Deployment solutions The fastest way to run your business better

40 RDS – Top Spots To Find More Information Mainly SAP internal
Service Marketplace Access: SAP internal & S-User (restricted access) All available packages listed Contacts per package Customer facing presentations & Scope item recordings (demos) Sales Guide (internal) Step-by-Step Guide (zip-file = internal version with complete content) All further links to RDS on Partner Portal, Ecohub, Value University, Software Download Center

41 RDS – Top Spots To Find More Information Mainly Partners & Customers
Partner Portal https://service.sap.com/partnerportal/rds Access: SAP internal & S-User (restricted access) Partner information like „RDS Partner Framework“ Partner Ecohub Access: not restricted Available RDS packages from partners

42 RDS – Top Spots To Find More Information Mainly Customers
SAP.com Access: not restricted (e.g. for prospects, customers) Available packages are listed (little delayed after RTC) High-level information per package

43


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