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Solution Summary SAP Work Manager rapid-deployment solution.

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1 Solution Summary SAP Work Manager rapid-deployment solution

2 ©2013 SAP AG. All rights reserved.2 Contents Introduction to SAP Rapid Deployment Solutions SAP Work Manager - Overview SAP Work Manager rapid-deployment solution - Overview SAP Work Manager rapid-deployment solution - Service Delivery SAP Work Manager rapid-deployment solution - Technical Details

3 ©2013 SAP AG. All rights reserved.3 SAP Work Manager rapid-deployment solution V1.53 The SAP Work Manager will streamline your business data flow and will reduce the number of steps, activities, and personnel required to perform daily work. This 5 to 8 weeks offer incorporates scope confirmation and implementation that requires minimal configuration but would be considered the foundation for further process oriented asset management functionality. Data seamlessly flow in and out of SAP ERP – with fewer opportunities for miscommunication, errors and data loss. The SAP Work Manager rapid-deployment Solution provides a customer with the ability to successfully bring a stable, robust mobile asset management solution into production use with minimal expert support and associated costs.

4 ©2013 SAP AG. All rights reserved.4 SAP Work Manager rapid-deployment solution V1.53 What is SAP Work Manager rapid-deployment solution? Provides a customer with the ability to successfully bring a stable, robust mobile asset management solution into production use with minimal consulting support and associated costs and in matter of few weeks (5 to 8 weeks) Designed for existing SAP ECC customers who are looking to provide their field services with access to asset management functionality while on the road with high ROI & low TCO A jump start on the mobile asset management journey with quick wins and continuous business improvement Key Customer Advantages Enabling core asset management processes on mobile devices to effectively maintain, inspect and repair mission-critical assets Based on market-leading SAP Work Manager solution Trained professional consultancy based on SAP best practices Out-of-the-box integration to exiting business processes Fixed time and fixed scope offering with included options to customize the solution to your specific business needs Best practice principle with fixed scope and fixed price What is SAP Work Manager rapid-deployment solution? Provides a customer with the ability to successfully bring a stable, robust mobile asset management solution into production use with minimal consulting support and associated costs and in matter of few weeks (5 to 8 weeks) Designed for existing SAP ECC customers who are looking to provide their field services with access to asset management functionality while on the road with high ROI & low TCO A jump start on the mobile asset management journey with quick wins and continuous business improvement Key Customer Advantages Enabling core asset management processes on mobile devices to effectively maintain, inspect and repair mission-critical assets Based on market-leading SAP Work Manager solution Trained professional consultancy based on SAP best practices Out-of-the-box integration to exiting business processes Fixed time and fixed scope offering with included options to customize the solution to your specific business needs Best practice principle with fixed scope and fixed price SAP Work Manager rapid-deployment solution

5 Introduction to SAP Rapid Deployment Solutions

6 ©2013 SAP AG. All rights reserved.6 SAP Best Practices 63% of world’s transaction revenue touches SAP Solutions in 24 industries +200,000 customers +1,200 partners SAP: World’s Largest and Most Experienced Business Software Supplier +40 years of experience & innovation Best Practices for Deployment Success Step-by-Step Implementation Guide Cloud-based Quick Start Rapid Deployment Center Hybrid Deployment Best Practices for Business Processes Business process scenarios Business use-cases Dynamic benchmarking Across innovations, industries & lines of business ASAP methodology Packaged solution innovations Presence in +130 countries $2.5 billion annual R&D

7 ©2013 SAP AG. All rights reserved.7 SAP Rapid Deployment Solutions: The Best of SAP in One Package SOFTWARESERVICES Modular, Preconfigured Address the most urgent business needs Fixed scope and price ➜ maximum predictability & lower risk

8 ©2013 SAP AG. All rights reserved.8 Rapid-Deployment Solution Implementation Methodology Shorter time to start, deploy, and run through best practices Go-liveTestingRealization Traditional Project Rapid- Deployment Solution Preparation Business blueprint At least 40% time and effort reduction compared to similar scope of traditional project DiscoverDeployRunStart Savings up to… 95%50%30% Rapid-deployment solutions can help drastically reduce implementation efforts compared to a classic approach, since the base processes within the solution scope are very well defined best practices, and more efficient than defining custom-specific processes. Tobias Ortwein, PAC. Sept “

9 SAP Work Manager Overview

10 ©2013 SAP AG. All rights reserved.10 Business Processes Overview SAP Plant Maintenance Data creation and assignment Data update in backend View assigned Work Orders including Notes, Object List and Pending/History Orders View FLoc & Equipment details including Classification Take Measurement Readings Edit and Create Work Orders START Work Orders or Place on HOLD Transfer or TECO Work Orders View assigned Notification including Notes, Items, Activities Edit and Create Notifications START or NOCO Notifications View Time records for configured period Report Work & Non-Work Time HR Tome Sheets or Plant Maintenance time confirmations Order Management Notification Management Time Recording

11 ©2013 SAP AG. All rights reserved.11 Traditional vs Mobile Work Flow

12 ©2013 SAP AG. All rights reserved.12 SAP provides a broad suite of mobile apps with industry- specific functionality based on Syclo SAP Work Manager SAP Inventory Manager SAP CRM Service Manager SAP Rounds Manager SAP Sales Manager  Pre-built and pre-integrated apps (SAP, Maximo and IBM TRIRIGA)  Easily configurable, extensible, and reusable components  100% Meta-Data Driven – easy to build & maintain  Highly configurable applications including highly complex business logic  Robust online/offline synchronization engine

13 ©2013 SAP AG. All rights reserved.13 SAP Work Manager seamlessly fits to your business Uses cases  Enable the maintenance side of your business  Install and geo-tag equipment, including meters  View asset schematics, history, dependencies  Execute to guided workflows  Generate notifications and work orders on the spot  Report worker’s status, progress, and location Business value  Increase plant and equipment performance  Improve workforce productivity and safety  Reduce overtime and cost of maintenance  Promote a 360° view of operations  Reduce unplanned downtime Industry-leading SAP mobile app facilitates maintenance, inspection, and repair of mission-critical assets  100% Configurable with Agentry Editor  Over-the-Air Application Updates  Only Transmit Net Changes for Application Updates and Data Look-ups  Supports online and offline operation modes Security on Device, Server and Over-the-air Complete Test Environment Import/Export for Reliable Migration Activity Performance and Error Logging Functionality

14 ©2013 SAP AG. All rights reserved.14 Simple and Powerful UI on Every Device

15 ©2013 SAP AG. All rights reserved.15 Transforming your technicians via SAP Work Manager  100% Configurable mobile apps –tailor screens, workflow, business logic, validation, synchronization, communications, and integration  Easy to Learn and Administer –technology that can be quickly adopted by your IT team  Broad device support –match the best device to each member of your workforce – and easily add new devices as they become available  Great Usability –Mobile workflow and Native UI experience works on-line or off-line

16 SAP Work Manager rapid-deployment solution Overview

17 ©2013 SAP AG. All rights reserved.17 Business challengesThere is a solution  SAP Work Manager rapid-deployment solution provides customers a faster way to mobilize SAP Plant Maintenance processes and to improve technician productivity, asset uptime and safety.  The package provides an end-to-end step-by-step way to set up SAP Work Manager components. SAP Work Manager rapid-deployment solution  Different customers have different business and technical needs for setting up the productive environment of SAP Work Manager  Customers would like to understand the overall picture of SAP Work Manager solution in order to quickly and effectively adapt it.  A traditional SAP Work Manager solution usually takes longer implementation time.  Enterprise customers need to extend an SAP Work Manager App such as logo, description, fields and etc.  Customers encounter the obstacle of configuring Syclo Add-on on SAP ERP backend system and deploying production-ready SAP Work Manager solution Important: Customer needs to have ERP Plant Maintenance processes (Work order, Notification and Timesheet) operational already in the landscape before starting implementation of the RDS.

18 ©2013 SAP AG. All rights reserved.18 Business Process Scope Covered SAP Work Manager App Deployment SAP Work Manager App Customization Preparing SAP System for Mobile Work Manager SAP Work Manager Client Deployment for Mobile Devices SAP Work Manager Server Platform Installation Development Environment Deployment Customization such as fields, description, title and logo changes Deployment of Work Manager App on Work Manager Server platform Enable SAP Work Manager mobile solution Productive environment - security, connectivity, etc. iOS, Android, Windows 32 and Windows Mobile and Agentry Test Environment Eclipse Platform Agentry Editor Plug-in Using SAP Mobile Work Manager End-to-End process of Work Order, Notification and Timesheet management on Mobile devices

19 ©2013 SAP AG. All rights reserved.19 SAP Work Manager RDS - scope item highlight SAP Work Manager App Deployment SAP Work Manager App Customization Preparing SAP System for Mobile Work Manager SAP Work Manager Client Deployment for Mobile Devices SAP Work Manager Server Platform Installation Development Environment Deployment Customization such as fields, description, title and logo changes Deployment of Work Manager App on Work Manager Server platform Enable SAP Work Manager mobile solution Productive environment - security, connectivity, etc. iOS, Android, Windows 32 and Windows Mobile and Agentry Test Environment Eclipse Platform Agentry Editor Plug-in Using SAP Mobile Work Manager End-to-End process of Work Order, Notification and Timesheet management on Mobile devices

20 ©2013 SAP AG. All rights reserved.20 SAP Work Manager RDS - scope item highlight SAP Work Manager App Customization Preparing SAP System for Mobile Work Manager SAP Work Manager Client Deployment for Mobile Devices SAP Work Manager Server Platform Installation Development Environment Deployment Customization such as fields, description, title and logo changes Deployment of Work Manager App on Work Manager Server platform Enable SAP Work Manager mobile solution Productive environment - security, connectivity, etc. iOS, Android, Windows 32 and Windows Mobile and Agentry Test Environment Eclipse Platform Agentry Editor Plug-in End-to-End process of Work Order, Notification and Timesheet management on Mobile devices Using SAP Mobile Work Manager SAP Work Manager App Deployment

21 ©2013 SAP AG. All rights reserved.21 SAP Work Manager RDS - scope item highlight SAP Work Manager App Deployment SAP Work Manager App Extensibility Preparing SAP System for Mobile Work Manager SAP Work Manager Client Deployment for Mobile Devices SAP Work Manager Server Platform Installation Development Environment Deployment Customization such as fields, description, title and logo changes Deployment of Work Manager App on Work Manager Server platform Enable SAP Work Manager mobile solution Productive environment - security, connectivity, etc. iOS, Android, Windows 32 and Windows Mobile and Agentry Test Environment Eclipse Platform Agentry Editor Plug-in Using SAP Mobile Work Manager End-to-End process of Work Order, Notification and Timesheet management on Mobile devices

22 ©2013 SAP AG. All rights reserved.22 SAP Work Manager RDS - scope item highlight SAP Work Manager App Deployment SAP Work Manager App Extensibility Preparing SAP System for Mobile Work Manager SAP Work Manager Client Deployment for Mobile Devices SAP Work Manager Server Platform Installation Development Environment Deployment Customization such as fields, description, title and logo changes Deployment of Work Manager App on Work Manager Server platform Enable SAP Work Manager mobile solution Productive environment - security, connectivity, etc. iOS, Android, Windows 32 and Windows Mobile and Agentry Test Environment Eclipse Platform Agentry Editor Plug-in End-to-End process of Work Order, Notification and Timesheet management on Mobile devices Using SAP Mobile Work Manager

23 ©2013 SAP AG. All rights reserved.23 SAP Work Manager RDS - scope item highlight SAP Work Manager App Deployment SAP Work SAP Work Manager App Customization Preparing SAP System for Mobile Work Manager SAP Work Manager Client Deployment for Mobile Devices SAP Work Manager Server Platform Installation Customization such as fields, description, title and logo changes Deployment of Work Manager App on Work Manager Server platform Enable SAP Work Manager mobile solution Productive environment - security, connectivity, etc. iOS, Android, Windows 32 and Windows Mobile and Agentry Test Environment Eclipse Platform Agentry Editor Plug-in End-to-End process of Work Order, Notification and Timesheet management on Mobile devices Development Environment Deployment Using SAP Mobile Work Manager

24 ©2013 SAP AG. All rights reserved.24 SAP Work Manager RDS - scope item highlight SAP Work Manager App Deployment SAP Work Manager App Customization Preparing SAP System for Mobile Work Manager SAP Work Manager Client Deployment for Mobile Devices SAP Work Manager Server Platform Installation Development Environment Deployment Customization such as fields, description, title and logo changes Deployment of Work Manager App on Work Manager Server platform Enable SAP Work Manager mobile solution Productive environment - security, connectivity, etc. iOS, Android, Windows 32 and Windows Mobile and Agentry Test Environment Eclipse Platform Agentry Editor Plug-in Using SAP Mobile Work Manager End-to-End process of Work Order, Notification and Timesheet management on Mobile devices

25 ©2013 SAP AG. All rights reserved.25 SAP Work Manager RDS - scope item highlight SAP Work Manager App Deployment SAP Work Manager App Customization Preparing SAP System for Mobile Work Manager SAP Work Manager Client Deployment for Mobile Devices SAP Work Manager Server Platform Installation Development Environment Deployment Customization such as fields, description, title and logo changes Deployment of Work Manager App on Work Manager Server platform Enable SAP Work Manager mobile solution Productive environment - security, connectivity, etc. iOS, Android, Windows 32 and Windows Mobile and Agentry Test Environment Eclipse Platform Agentry Editor Plug-in Using SAP Mobile Work Manager End-to-End process of Work Order, Notification and Timesheet management on Mobile devices

26 ©2013 SAP AG. All rights reserved.26 SAP Work Manager rapid-deployment solution V1.53 Features and benefits Customer Benefits  Increasing productivity by eliminating paperwork and reducing foot traffic  Improving decision-making by giving mobile workers easy data access at the point of performance  Gaining the maximum value from enterprise applications, such as SAP, with timely and accurate data collection  Lowering operating costs by reducing overhead and getting more from existing resources Work orders and notifications  Push and monitoring  Historical and pending  Location and equipment  Short and long text  Operations and sub-operations  Field generated work orders and notifications  Tasks, activities, and items  Status mapping and filters Data capture  Time and attendance  Materials used  Damage codes  PM confirmations

27 SAP Work Manager rapid-deployment solution Service Delivery

28 ©2013 SAP AG. All rights reserved.28 SAP Work Manager rapid-deployment solution V1.53 Deployment options summary Deployment option 1 Deployment option 2 Deployment option 3 Deployment option 4 Extra Small Evaluation Version for Syclo WM Small Production version for Syclo WM Medium Production version for Syclo WM Large Production version for Syclo WM Landscape 1 Tier2 Tier3 Tier Users ≤ 10 Device Types* 1112 Extensibility No Yes Effort (FTE days) Duration (Weeks) 2578 * For a list of supported devices, refer to SAP Note

29 ©2013 SAP AG. All rights reserved.29 SAP Work Manager rapid-deployment solution V1.53 Running on Syclo Agentry mobile platform Business ValueSales Triggers  Enabling core asset management processes on mobile devices to effectively install, maintain, inspect, and repair mission-critical assets:  Work Order Management  Notification Management  Time Recording  Fast and cost effective installation of SAP Work Manager application and its underlying mobile platform  Customer has need for Enterprise Asset Management on a mobile device  Implementation of SAP ERP Plant Maintenance module with mobile channel  Struggling with a complicated setup and long implementation time for a production scale SAP Work Manager Deliverables  Deployment of Agentry platform & SAP Work Manager application in 3-tier landscape integrating with SAP ERP Plant Maintenance*  4 deployment options: Extra Small, Small, Medium, Large  Kick-off workshop, scope document, key user training, testing & go-live support* Install Install Agentry 6.0 with SAP Work Manager 5.3 application IntegrateConfiguration of the application to integrate with SAP ERP Plant Maintenance DeployDeployment of productive application to landscape* FlexibleConfiguration options for order/notification assignment, data filtering, push, UI customization* GoLiveKey user training, testing & support included* Service Overview Price, Duration  Duration: 2-8 weeks (6-33 MDs)  Delivery: 3 resources; mixed on-site / remote  Cost: determined by region Contacts, CRM #  Contact: Uwe Sieger  CRM #:  Detailed information: SAP Services Catalog Customer References  Pending approval * depending on selected deployment option (f.k.a T-shirt size)

30 ©2013 SAP AG. All rights reserved.30  Implementation  Testing  Key User training  Master data load  User acceptance testing  Switch to QA and production  Successful rollout and adoption  Configuration documentation Services for Rapid Deployment Productive Mobile Users in only 5 Weeks StartRunDeploy Expectations 13  Project management  Kick-off workshop participation  Scoping workshop  Preparing technical infrastructure  Mutually-approved options selected  Working SAP system  End-user training  Hand over of solution  Onsite and remote support  Superior support to ensure smooth functioning 2 Note: This slide represents a typical deployment. Exact details may differ according to solution. Results

31 ©2013 SAP AG. All rights reserved.31 Configuration Guide Scoping Questionnaire Kickoff Workshop Project Schedule Support Portal Check Lists Implementation methodology StartRunDeploy 132 Note: This slide represents a typical deployment. Exact details may differ according to solution.

32 ©2013 SAP AG. All rights reserved.32 Project plan and timelines  Prepare Project  Kick off workshop  Select Options  Confirm Installation  End-user Training and Organization Change Management  Hand over of solution  Go-live and Support  Activate Solution  Confirm Activation  Implement Options  Train Key Users  Set up Customer Data  Switch to QA  User Acceptance Testing  Switch to Production StartRunDeploy 132 SAP involvementCustomer involvement Note: This slide represents a typical deployment. Exact details may differ according to solution.

33 ©2013 SAP AG. All rights reserved.33 Project team: SAP and Customer SAP Project Manager  Central contact person for SAP, from project initiation to going live and support  Coordinates SAP tasks and assists project management with the customer’s project manager. SAP Consultants  Responsible for implementation of the agreed upon scope for the rapid-deployment solution Leading Project Manager  Central contact person from the customer, from project initiation to going live and support  Responsible for functional and commercial project management, coordinates customer tasks, controls overall project and updates to the project steering committee Basis staff  Especially responsible for the installation and administration of the SAP system landscapes Functional department staff / key users  Responsible for workshops, questions from SAP, end- user training, and possibly as a power user for simple configurations Specialized Staff (Optional)  Responsible for further specialized areas such as customization and configuration SAP Customer

34 ©2013 SAP AG. All rights reserved.34 SAP Work Manager rapid-deployment solution V1.53 Deliverables Extra SmallSmallMediumLarge SAPCust.SAPCust.SAPCust.SAPCust. Pre-requisites and installation checks ✓✓✓✓ Scope confirmation workshop ✓✓✓✓ Install Agentry SAP Framework (Import / Transport ABAP Add-On) ✓✓✓✓ Install Agentry Server, Agentry Editor, Agentry Test Environment and perform post-installation steps ✓✓✓✓ System configuration (including agreed optional components, e.g. Push enablement) ✓✓✓✓ Unit testing ✓✓✓ User acceptance testing ✓✓✓ Knowledge transfer to IT support team and key user training ✓✓✓✓ Documentation development ✓✓✓ Cut-over activities (plan, execution) ✓✓✓ Go-Live support ✓✓✓

35 SAP Work Manager rapid-deployment solution Technical Details

36 ©2013 SAP AG. All rights reserved.36 System requirements  SAP ERP 6.0 EHP6 SP06 or higher version  SAP SMART Mobile Suite Administration Component for SAP ERP - ABAP add-on component to SAP ERP, version 332_700  SAP GUI 7.20 or higher version for Microsoft Windows for backend configuration  SAP Solution Manager 7.0 EHP1 SP06 (or higher SP version) or SAP Solution Manager 7.1 SP01 (or higher SP version)  SAP Solution Manager Content ST-RDS 100 SP04 or higher version Important: Customer needs to have ERP Plant Maintenance processes (Work order, Notification and Timesheet) operational already in the landscape before starting implementation of the RDS.

37 ©2013 SAP AG. All rights reserved.37 SAP Business Suite Internet Agentry Server Agentry Editor IDE Agentry Test Environment Agentry Administration ABAP Plugin Mobile Devices SMART Client System Landscape

38 ©2013 SAP AG. All rights reserved.38 SAP Work Manager rapid-deployment solution V1.53 Project accelerators for supporting the SAP Work Manager RDS projects RDS Consulting Days as fixed price to go live with pre-defined scope or To use RDS scope as jump start for complex solutions Project accelerators for supporting the SAP Work Manager RDS projects RDS Consulting Days as fixed price to go live with pre-defined scope or To use RDS scope as jump start for complex solutions Executive Package Presentation Package Overview Presentation Pricing Guide Executive Package Presentation Package Overview Presentation Pricing Guide Pre-requisites Checklist Scoping Questionnaire Scenario Overview BPDs Quick Guide Configuration Guides Test Plans Training materials Pre-requisites Checklist Scoping Questionnaire Scenario Overview BPDs Quick Guide Configuration Guides Test Plans Training materials

39 SAP Rapid-Deployment solutions The fastest way to run your business better

40 ©2013 SAP AG. All rights reserved.40 RDS – Top Spots To Find More Information Mainly SAP internal Service Marketplace   Access: SAP internal & S-User (restricted access)  All available packages listed  Contacts per package  Customer facing presentations & Scope item recordings (demos)  Sales Guide (internal)  Step-by-Step Guide (zip-file = internal version with complete content )  All further links to RDS on Partner Portal, Ecohub, Value University, Software Download Center

41 ©2013 SAP AG. All rights reserved.41 RDS – Top Spots To Find More Information Mainly Partners & Customers Partner Portal  https://service.sap.com/partnerportal/rds https://service.sap.com/partnerportal/rds  Access: SAP internal & S-User (restricted access)  Partner information like „RDS Partner Framework“ Partner Ecohub   Access: not restricted  Available RDS packages from partners

42 ©2013 SAP AG. All rights reserved.42 RDS – Top Spots To Find More Information Mainly Customers SAP.com   Access: not restricted (e.g. for prospects, customers)  Available packages are listed (little delayed after RTC)  High-level information per package

43 ©2013 SAP AG. All rights reserved.43 No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG. The information contained herein may be changed without prior notice. Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors. National product specifications may vary. These materials are provided by SAP AG and its affiliated companies ("SAP Group") for informational purposes only, without representation or warranty of any kind, and SAP Group shall not be liable for errors or omissions with respect to the materials. The only warranties for SAP Group products and services are those that are set forth in the express warranty statements accompanying such products and services, if any. Nothing herein should be construed as constituting an additional warranty. SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and other countries. Please see for additional trademark information and notices.http://www.sap.com/corporate-en/legal/copyright/index.epx#trademark © 2013 SAP AG. All rights reserved.


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