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Collaboration- 1 © Minder Chen, Collaboration Tools Dr. Minder Chen Associate Professor of MIS CSU Channel Islands
Collaboration- 2 © Minder Chen, LO: Learning Objectives Understand the needs and challenges of teamwork/collaboration Study different categories of IT that can be used to make teamwork more effective. In class exercises using TeamSpirits –http://mvscenter.net/ebshttp://mvscenter.net/ebs –Explaining the design principles –Exercise: »*Information sharing »Major problems in teamwork »Evaluate the problems »*Solutions to one of the major problem »*Rate these solutions »*Using multi-criteria evaluation tools »*Evaluate TeamSpiritz for collaborative learning
Collaboration- 3 © Minder Chen, Information Systems Triad Operational Database Data Warehouse Enterprise Workflow OLTP BI DSS EIS Data Information Knowledge Collaboration/Messaging Systems Workgroup Workflow Business Process Workflow OLAP
Collaboration- 4 © Minder Chen, A New Model for Workgroup Across Geography Across Geography On the Road On the Road Across Disciplines Across Disciplines Between Companies Between Companies Between Departments Between Departments Critical Business Processes
Collaboration- 5 © Minder Chen, Teams, Partnerships, and Alliances Collaboration system – supports the work of teams by facilitating the sharing and flow of information B2B Server/ E-commerce
Collaboration- 6 © Minder Chen, Collaboration Systems Collaboration solves specific business tasks such as telecommuting, online meetings, deploying applications, and remote project and sales management Collaboration system – an IT-based set of tools that supports the work of teams by facilitating the sharing and flow of information
Collaboration- 7 © Minder Chen, Colocated Teams vs. Virtual Team Jessica Lipnack and Jeffrey Stamps, Virtual Teams: People Working Across Boundaries with Technology, Wiley, 2 nd ed., 2000
Collaboration- 8 © Minder Chen, I Work Next To You. We Should Talk Sometime.
Collaboration- 9 © Minder Chen, Teamwork & Groupware Same Time (Synchronous) Same Time (Synchronous) Different Time (Asynchronous)) Different Time (Asynchronous)) Multi-media presentation systems Key-pad based voting tools Facilitated meetings using a PC Networked PCs based GDSS Project/team rooms Shared offices Screen sharing Audio/video conferencing: Skype Web-based desktop conferencing: WebEx Instant messaging: Skype CMS: wiki, Google Docs Discussion forum Workflow Different Place (Virtual Team) Different Place (Virtual Team) Same Place (Colocated) Same Place (Colocated) CMS: Content management system
Collaboration- 10 © Minder Chen, Videoconferencing Videoconference - a set of interactive telecommunication technologies that allow two or more locations to interact via two-way video and audio transmissions simultaneously. Example: –PictureTel from Polycom –http://www.polycom.com/index.htmlhttp://www.polycom.com/index.html
Collaboration- 11 © Minder Chen, Web Conferencing Web conferencing - blends audio, video, and document-sharing technologies to create virtual meeting rooms where people “gather” at a password-protected Web site. Example: Skype us/features/allfeatures/video-call/
Collaboration- 12 © Minder Chen, High Degree of Telepresence
Collaboration- 13 © Minder Chen, Cisco employees in New York, left, and San Jose, Calif., on screen, meeting via Telepresence. Cisco’s 3000 model sells for $299,000. “Double that to $600,000 when you add a similar system at a remote location.
Collaboration- 14 © Minder Chen, References TeamSpirits: WebEx from Cisco –http://www.webex.com/go/us_quick_tourhttp://www.webex.com/go/us_quick_tour Cisco TelePresence IBM Lotus Notes Microsoft SharePoint –http://sharepoint.microsoft.com/en-us/Pages/Videos.aspx?VideoID=1http://sharepoint.microsoft.com/en-us/Pages/Videos.aspx?VideoID=1 –http://technet.microsoft.com/en-us/virtuallabs/bb512933http://technet.microsoft.com/en-us/virtuallabs/bb Office 360: Google Docs, Video: Forrester Enterprise Social Networking (Video) –http://www.cisco.com/web/solutions/collaboration/forrester-cis html 21:00 minutes (count down)http://www.cisco.com/web/solutions/collaboration/forrester-cis html Social Networking in the Enterprise: Benefits and Inhibitors –https://www.cisco.com/web/offer/gist_ty2_asset/SocMednInhib/SocNW_En_TLP.pdfhttps://www.cisco.com/web/offer/gist_ty2_asset/SocMednInhib/SocNW_En_TLP.pdf
Collaboration- 15 © Minder Chen, What is Groupware/Collaboration system? Groupware has been used to describe from to work-flow-automation software. Definition: Systems that integrate computers and communications systems to implement group techniques to support communication, coordination, and decision making via structuring the processes and contents of teamwork. Alias: Collaboration Technologies Computer-support cooperative work (CSCW) Group decision support systems (GDSS) Computer-mediated communication systems Workgroup computing
Collaboration- 16 © Minder Chen, Decision Information Center (1 st Generation) Source:
Collaboration- 17 © Minder Chen, University of Arizona (2 nd Generation)
Collaboration- 18 © Minder Chen, Facilitated Meetings Source: Adapted from Agenda Outcomes Roles Participants Facilitator Rules Scribe (Technographer) Public displays served as group or organizational memory
Collaboration- 19 © Minder Chen, Managing Meetings as a Problem-Solving Process A meeting Agenda item 1 Agenda Item 2 Agenda Item 3 … A problem solving process Problem-solving activity or task 1 Problem-solving activity or task 2 Problem-solving activity or task 3 … Meeting Roles Facilitator: Design, set up, and monitor the meeting Participant: Participate in a meeting
Collaboration- 20 © Minder Chen, Generic Problem-Solving Process and TeamSpirit Share information Discussion forum Structured brainstorming Brainstorming Idea consolidation Rate alternative Rank alternatives Select alternatives Multicriteria evaluation Idea generation Idea Organization Alternative Evaluation TeamSpirit Toolbox DivergentThinking ConvergentThinking Group Tool Classification TeamSpirit is a Web-based group decision support system / creative group problem solving system. Every user can create and facilitate meetings.
Collaboration- 21 © Minder Chen, Problem-Solving Life Cycle Idea generation Idea Organization Alternative Evaluation Generic Problem Solving Process Identify problems or opportunities Create/design solutions or systems Implement solutions or systems Idea generation Idea Organization Alternative Evaluation Idea generation Idea Organization Alternative Evaluation Problem-Solving Life Cycle Iteration
Collaboration- 22 © Minder Chen, Team Repository Users Meetings Meeting Rosters Agendas Activity Items & Item Types Team Repository Users Meetings Meeting Rosters Agendas Activity Items & Item Types Group Toolkit Group Toolkit Group Problem Solving Process Manager Meeting Listing Roster Listing Agenda Execution Meeting Setup Roster Setup Agenda Setup Group Problem Solving Process Manager Meeting Listing Roster Listing Agenda Execution Meeting Setup Roster Setup Agenda Setup User Authentication and Registration Join Meetings Manage Meetings Participation Version Facilitation Version Internet / Intranet Facilitators Participants TS Idea generation Idea consolidation Idea evaluation
Collaboration- 23 © Minder Chen, Team Performance Model
Collaboration Minder Chen 1.
Project Team Minder Chen, Ph.D. CSU Channel Islands
McGraw-Hill/Irwin © The McGraw-Hill Companies, All Rights Reserved CHAPTER 15 Creating Collaborative Partnerships.
McGraw-Hill/Irwin © 2008 The McGraw-Hill Companies, All Rights Reserved Chapter 15 Creating Collaborative Partnerships.
1. Martin V. Smith The acumen of Bud Smith was renowned. Facts, figures and projections for an empire that stretched over 200 properties and businesses.
ECS. Enterprise collaboration systems (ECS) The use of groupware tools and the Internet, intranets, extranets, and other computer networks to support.
1 First School Named at CSUCI in 2006 From left are President Richard Rush, Smith Family Lucinda Daley, Toni Gardiner, Vickie Pozzi, and Marjorie Tegland,
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Collaborative Computing Technologies: Group Support Systems By Dr.S.Sridhar,Ph.D., RACI(Paris),RZFM(Germany),RMR(USA),RIEEEProc.
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C2- How Businesses Use Information Systems. BMW Oracle’s USA in the 2010 America’s Cup.
© 2005 Prentice Hall, Decision Support Systems and Intelligent Systems, 7th Edition, Turban, Aronson, and Liang 7-1 Chapter 7 Collaborative Computing Technologies:
Emerging Information Systems Chapter 8. Chapter Objectives Explain why companies are continually looking for new ways to use technology for competitive.
Copyright Facilitate.com Beyond Web Conferencing: How To Create Value With Web Facilitation
Management Information Systems CHAPTER 2: GLOBAL E-BUSINESS AND COLLABORATION Transaction processing systems – Perform and record daily routine transactions.
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Lead Black Slide Powered by DeSiaMore1. 2 Chapter 9 Group Collaboration.
Ihr Logo Chapter 7 Collaborative Computing Technologies: Group Support Systems Turban, Aronson, and Liang Decision Support Systems and Intelligent Systems,
Chapter 7 Integration of Information I. Integration of information in business systems 1. What Is Meant by the Concept of Integrating information in business?
Kuliah Pengantar Teknologi Informasi Coky Fauzi Alfi cokyfauzialfi.wordpress.com Internet (2)
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7/24: Intranets, Extranets & Enterprise Collaboration What is an intranet? –An internal Internet What is an extranet? –An intranet accessible to customers,
1 Implementing Communications-Driven and Group Decision Support Systems Collaborating with peers at other locations is needed in many companies.
Using MIS 2e Chapter 2 Information Systems for Collaboration David Kroenke Edited by Spiros Velianitis © Pearson Prentice Hall
Foundations of Information Systems in Business
1 of 2 This document is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS DOCUMENT. © 2007 Microsoft Corporation.
McGraw-Hill/Irwin ©2009The McGraw-Hill Companies, All Rights Reserved Business Driven Information Systems 2e CHAPTER 10 ENTERPRISE RESOURCE PLANNING AND.
Chapter 10 COLLABORATIVE COMPUTER- SUPPORTED TECHNOLOGIES AND GROUP SUPPORT SYSTEMS.
IT to support knowledge work The Concept of OAS What is EDMS? The Concept of Groupware The Groupware Matrix Benefits of Groupware Factors Affecting.
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1 Integrating Desktop Video Conferencing into Online and Web-Enhanced Courses Ms. Darla Runyon Dr. Roger Von Holzen Center for Information Technology in.
Chapter 7 Electronic Business Systems James A. O'Brien, and George Marakas. Management Information Systems with MISource 2007, 8 th ed. Boston, MA: McGraw-Hill,
Groupware Howell Istance. SOFT Interactive Systems Groupware n Software designed to support group working, not just to facilitate communication.
McGraw-Hill/Irwin Copyright © 2008, The McGraw-Hill Companies, Inc. All rights reserved. Electronic Business Systems Chapter 7.
Pg. 1 Intranets and Extranets in Business Internet and Business - strategic business applications. Internet and Business - strategic business applications.
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