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Living Larger: Taking Your Killer App Beyond Libraries Living Larger : Taking Your Killer App Beyond Libraries Eloisa Gomez Borah and Tim Carlson Eloisa.

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Presentation on theme: "Living Larger: Taking Your Killer App Beyond Libraries Living Larger : Taking Your Killer App Beyond Libraries Eloisa Gomez Borah and Tim Carlson Eloisa."— Presentation transcript:

1 Living Larger: Taking Your Killer App Beyond Libraries Living Larger : Taking Your Killer App Beyond Libraries Eloisa Gomez Borah and Tim Carlson Eloisa Gomez Borah and Tim Carlson UCLA Anderson School of Management University of California, Los Angeles

2 Living Larger: Taking Your Killer App Beyond Libraries Source: Continuity,00 vol.9 #3, Autumn 2005 Non-Library Library DBMS OPACS DBMS OPACS Call Center Software Chat Reference How Software Moves to Libraries

3 Living Larger: Taking Your Killer App Beyond Libraries Not The Usual Story Library Non-Library Library Non-Library eLibrarian AskMe Manager eLibrarian AskMe Manager eLibrarian Syllabus 2005 AskMe Manager eLibrarian 2.0 VRD Best Practice AMR EMBA FEMBA EMMI Student Affairs

4 Living Larger: Taking Your Killer App Beyond Libraries How AskMe Manager Works

5 Living Larger: Taking Your Killer App Beyond Libraries Functions & Processes User Authentication: Name & User Authentication: Name & Auto selects request formAuto selects request form Auto-populated Course ListAuto-populated Course List Auto-assigns Work ShiftsAuto-assigns Work Shifts Unified or Shared WorkspaceUnified or Shared Workspace Requestor-selected CategoriesRequestor-selected Categories Auto-populated Knowledge BaseAuto-populated Knowledge Base Recommender System using KBRecommender System using KB Response & SurveyResponse & Survey Reminders and ReportsReminders and Reports

6 Living Larger: Taking Your Killer App Beyond Libraries Designed for Portability + Scalability InfrastructureInfrastructure –Perl/UNIX/SQL Server Database DesignDatabase Design –Organization Code –Tables: categories, survey questions, responders Configuration TableConfiguration Table Page Header and Footer: function callsPage Header and Footer: function calls Separate Layers: visual, logical, dataSeparate Layers: visual, logical, data

7 Living Larger: Taking Your Killer App Beyond Libraries A Look Under the Hood Sample URL -www.anderson.ucla.edu/apps/library/elibrarian/ref_asst_initiate.cgi?org_code=Z6www.anderson.ucla.edu/apps/library/elibrarian/ref_asst_initiate.cgi?org_code=Z6 Configuration table A1 1. Z5 1 Z6 0 Org_code and Config table fetch $org_code=param('org_code'); $system_title = $config_values{'system_title'}->{$org_code}; $use_survey = $config_values{‘use_survey'}->{$org_code}; Database Query SELECT elib_category_type, category_description FROM $database..elib_category_types WHERE organization_code= \'$org_code\‘

8 Living Larger: Taking Your Killer App Beyond Libraries Rollouts (Beyond Library) To Date AMR(thesis project) Jul 2006 Student Affairs Oct 2006 EMMI (executive seminars) Oct 2006 Fully Employed MBA (admissions) Jan 2007 Executive MBA (admissions) Feb 2007 Undergrad Accounting Sep 2007

9 Living Larger: Taking Your Killer App Beyond Libraries Differences / Motivation Community BuildingCommunity Building MarketingMarketing Requestor HistoryRequestor History Privacy IssuesPrivacy Issues Ready reference versus research strategiesReady reference versus research strategies Internal versus external search and questioningInternal versus external search and questioning Volunteer teams versus paid staffVolunteer teams versus paid staff Scheduled staffing versus unscheduledScheduled staffing versus unscheduled Anonymity versus visibilityAnonymity versus visibility Anderson strategic initiativesAnderson strategic initiatives Questions versus categoriesQuestions versus categories Survey versus Non-surveySurvey versus Non-survey

10 Living Larger: Taking Your Killer App Beyond Libraries Adoption Success Factors Provided solutions for a problem at hand: –Facing high volume of information requests – -based systems subject to junk mail Improved operations: –Provided metrics and management reports –Enhanced image for their tech-savvy clients Previous adoption by same management

11 Living Larger: Taking Your Killer App Beyond Libraries Factors in Non-Adoption Perceived to be less personal than Perceived to be less personal than Overhead of adopting a new system and change to current business practices.Overhead of adopting a new system and change to current business practices. Concern about support levels for ‘free’ softwareConcern about support levels for ‘free’ software Not fitting business needsNot fitting business needs

12 Living Larger: Taking Your Killer App Beyond Libraries What we would have done different Learn-from-our-experience Forks in the Road Options and Our Decisions –Library Rollout options –Cross discipline rollout options –Anderson Edge decision Unforeseen Hurdles


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