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Rebuilding trust and confidence: ACC’s privacy journey OPC Technology and Privacy Forum, 20 February 2014 Paul Holmes and Fiona Colman, ACC.

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Presentation on theme: "Rebuilding trust and confidence: ACC’s privacy journey OPC Technology and Privacy Forum, 20 February 2014 Paul Holmes and Fiona Colman, ACC."— Presentation transcript:

1 Rebuilding trust and confidence: ACC’s privacy journey OPC Technology and Privacy Forum, 20 February 2014 Paul Holmes and Fiona Colman, ACC

2 Contents –About ACC –Privacy at ACC –Then –Now –Future

3 About ACC

4 –Comprehensive, no-fault personal injury cover for all New Zealand residents and visitors to New Zealand –Governed by the Accident Compensation Act 2001 –Funded by New Zealanders through five accounts

5 Every day… letters sent claims processed calls answered 25,0007,000 24,000 *Correct as at May 2013

6 Claims volumes 4.4m 1.7m 1 EVERY seconds CLAIMS PER YR *Correct as at May 2013

7 Privacy at ACC

8 March 2012

9 August 2012

10 Structural changes Privacy Group – BAU, full time Privacy Officer Project team – progress Independent Review recommendations Taskforce – targeted breach reduction Customer Information Teams – pre-release file checking

11 Mechanical changes ACC-specific breach definition Organisation-wide reporting process established Breach root cause analysis Breach management process Training for all staff

12 Establishing accountability ACC Privacy Strategy sets accountability for privacy with: ACC Board Executive Managers Staff

13 ACC privacy now Positive feedback Reduced complaints about privacy Many Review recommendations actioned Privacy by Design, through PIAs International/national networks Advisor to other agencies Third party accountability Breach numbers reduced Reporting tool operating Heightened staff awareness of privacy Breach simulation and incident response team

14 Lessons learned Communicate Plan Co-ordinate

15 Challenges for the future Keeping up momentum Embedding good practice, especially for new staff Looking wider than ‘Disclosure’

16 Questions

17 Web addresses to access: Independent Review acc/overview-of-acc/acc-and-your-personal- information/index.htmhttp://www.acc.co.nz/about- acc/overview-of-acc/acc-and-your-personal- information/index.htm –ACC’s privacy notice and privacy policy –ACC’s privacy strategy Contact us:

18 Thanks


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