May 9, 20152 Presales Support @ InfoCenter central presales support team for HP channel partners and the partner business in EMEA provides day-to-day support during the design and proposal phase of a deal by providing advice and responses to technical questions and access to pre- sales information required to propose the right products and solutions to customers is a one-stop shopping to partners for any ESS, SGBU, PSG Commercial product-related enquiry. InfoCenter coordinates and engages with other resources (BU competence centers, ISV teams, product marketing, etc.) as required delivers easy to access services and rapid turn around time for requests, at present, more than 80% of them are resolved within 4 business hours serves partners via phone and e-mail in English, German, French, Italian and Spanish Over 4200 technical enquiries are resolved to per month!
May 9, 20153 Benefits Instant and direct access to a presales resource Available during local business hours Predictable response times, accelerating the time required to give information back to the end customer X-BU coverage of products and solutions Links to other HP organizations if more or different expertise is needed 1 3 2 Available today, just use it ! 4 5
May 9, 20154 How to access pre-sales support? InfoCenter@hp.com CountryPhoneCountryPhone Austria 00800-70317031 Netherlands 020-5479019 Belgium 02-7787787 Norway 00800-70317031 Czech Republic 02-61108860 Poland 00800-70317031 Denmark 00800-70317031 Portugal 00800-70317031 Estonia 00800-70317031 Slovakia 00800-70317031 Finland 00800-70317031 South Africa 09800-70317031 France 00800-70317031 Spain 00800-70317031 Germany 01805-235492 Sweden 020-848500 or +800-70317031 Hungary 00800-70317031 Switzerland 00800-70317031 Israel 00800-70317031 UK 00800-70317031 Ireland 00800-70317031 Italy 00800-70317031 all others +49-7031-4683256 (English) Luxembourg 00800-70317031
page 5May 9, 2015 Support Delivery Process Parts Supply Chain HP Solution Centre Diagnose & parts recommend using WFM & KM tools Determine & lauch Service delivery Remote with phone Solved by phone Remote with parts Part shipped to customer On-site Repaired by technician on-site Cases follow-up Call Logging Log & entitle calls in WFM HP Competency Centre EMEA (2LS)Workstation GBU Support (3LS) ITRC Escalation Support assistance
May 9, 20156 Training Resources As part of HP Channel Services Network, CSN, access to the HP Learning Center : http://www.hp.com/go/onlinelearninghttp://www.hp.com/go/onlinelearning Search for ‘HP Blade Workstation’ on YouTube