May 9, Presales InfoCenter central presales support team for HP channel partners and the partner business in EMEA provides day-to-day support during the design and proposal phase of a deal by providing advice and responses to technical questions and access to pre- sales information required to propose the right products and solutions to customers is a one-stop shopping to partners for any ESS, SGBU, PSG Commercial product-related enquiry. InfoCenter coordinates and engages with other resources (BU competence centers, ISV teams, product marketing, etc.) as required delivers easy to access services and rapid turn around time for requests, at present, more than 80% of them are resolved within 4 business hours serves partners via phone and in English, German, French, Italian and Spanish Over 4200 technical enquiries are resolved to per month!
May 9, Benefits Instant and direct access to a presales resource Available during local business hours Predictable response times, accelerating the time required to give information back to the end customer X-BU coverage of products and solutions Links to other HP organizations if more or different expertise is needed Available today, just use it ! 4 5
May 9, How to access pre-sales support? CountryPhoneCountryPhone Austria Netherlands Belgium Norway Czech Republic Poland Denmark Portugal Estonia Slovakia Finland South Africa France Spain Germany Sweden or Hungary Switzerland Israel UK Ireland Italy all others (English) Luxembourg
page 5May 9, 2015 Support Delivery Process Parts Supply Chain HP Solution Centre Diagnose & parts recommend using WFM & KM tools Determine & lauch Service delivery Remote with phone Solved by phone Remote with parts Part shipped to customer On-site Repaired by technician on-site Cases follow-up Call Logging Log & entitle calls in WFM HP Competency Centre EMEA (2LS)Workstation GBU Support (3LS) ITRC Escalation Support assistance
May 9, Training Resources As part of HP Channel Services Network, CSN, access to the HP Learning Center : Search for ‘HP Blade Workstation’ on YouTube