Presentation on theme: "From Harvard Business Review By: David J. Snowden and Mary E. Boone Harvard business."— Presentation transcript:
From Harvard Business Review By: David J. Snowden and Mary E. Boone Harvard business
The Cynefin Framework Cynefin (ku-nev-in): Welsh word that signifies the multiple factors in our environment and our experience that influence us in ways we can never understand. Therefore—not all decisions have a simple answer.
Simple Domain Characteristics: ○ Repeating patterns ○ Clear cause and effect ○ Fact-based management The Leader’s Job: ○ Sense, Categorize, Respond ○ Communicate in clear and direct ways ○ Interactive communication may not be necessary Danger! ○ Complacency and comfort ○ Desire to make complex problems simple ○ Overreliance on best practice
Complicated Domain Characteristics: ○ Expert diagnosis required ○ Cause and effect not immediately apparent to everyone ○ Fact based but—more than one right answer The Leader’s Job: ○ Sense, Analyze, Respond ○ Create panels of experts ○ Listen to conflicting advice Danger! ○ Experts can become overconfident and blind to other solutions ○ Viewpoints of non-experts are excluded ○ Analysis Paralysis
Complex Domain Characteristics: ○ Flux and unpredictability ○ Need for creative and innovative approaches ○ Unknown Unknowns The Leader’s Job: ○ Probe, Sense, Respond ○ Increased levels of interaction and communication ○ Use methods that help generate ideas Danger! ○ Temptation to fall back into habitual command-and- control mode ○ Temptation to look for facts rather than allowing patterns to emerge ○ Desire to cut short time involved
Chaotic Domain Characteristics: ○ High turbulence ○ Many decisions and no time ○ High tension The Leader’s Job: ○ Act, Sense, Respond ○ Look for what works instead of seeking right answers ○ Provide clear, direct communication Danger! ○ Applying a command-and-control approach longer than needed ○ Missed opportunity for innovation ○ Chaos unabated
What to take away… Make sure you can analyze what situation you’re in, be it simple, complicated, complex, or chaotic. Be flexible with your decision making style.
And… Don’t make decisions like Steve Carell.Steve Carell
Bibliography Snowden, David J., and Mary E. Boone. "A Leader’s Framework for Decision Making." Harvard Business Review: The Essential Guide to Leadership. (2009): 59-68. Print.