Presentation on theme: "AYSO National Referee Program Advanced Referee Administrator Training Communications Workshop number: # 324."— Presentation transcript:
AYSO National Referee Program Advanced Referee Administrator Training Communications Workshop number: # 324
Communications Easy to do… Right? A man went to an attorney and said, “I want to divorce my wife.” Attorney: Do you have any grounds? Man: About 10 acres. Attorney: Do you have a grudge? Man: No, just a carport. Attorney: Does your wife beat you up? Man: No, I get up about an hour before she does every morning. Attorney: Why do you want a divorce? Man: We just can’t seem to communicate.
Why Are We Here? To Explore Ideas For: Improving/Fine Tuning Our Communication Skills Improving Our Team Performance With Better Communications Translate These Ideas Into Improved Performance In: Relating information to others Understanding others Working with others
Thoughts On Communication It’s a very simple idea: thoughts become words and words become actions “Speak when you are angry– and you will make the best speech you’ll ever regret.” Laurence J. Peter (1919 – 1988) Educator and author of The Peter Principle If someone were to pay you 10 cents for every kind word you ever spoke and collect from you 5 cents for every unkind word, would you be rich or poor?
3 Most Important Words TALK TO ME Honor your people Begin by saying, “TALK TO ME” Listening makes people feel important, intelligent, and valued They’ll repay you by putting forth their best effort Are you a good listener?
Why Is Listening So Difficult? Most of us are distracted, preoccupied or forgetful about 75% of the time we should be listening Think at 1,000- 3,000 words per minute Listen at 125- 250 words per minute Short term, we can recall 50% Long term, we only remember 20% More than 35 business studies indicate that listening is a top skill needed for success
4 Principles of Listening Listening grants others the power of speaking Listening is a gift, be generous with it What we listen to is more important than what we say Communication is what is heard, not what is said
Discussion What can you do to become a better listener?
Communicating to the Team Make your team believe they can do anything Open up the clogged channels After creating a brand defend it Freedom Creates Discipline After Action Review (AAR) Blue Angels Success is shared
Your Attitude – What Does It Say? Does your attitude communicate what you really want to say? When people see your attitude what message do they receive? Does your attitude create a positive or negative communication?
Thoughts On Attitude You don’t do things right once in awhile you do them right all the time It’s not whether you get knocked down, it’s whether you get up Confidence is contagious and so is a lack of confidence, and a customer will recognize both “If you aren't fired with enthusiasm, you will be fired with enthusiasm.” Vince Lombardi
Do You Communicate a Clear Performance Challenge Do you share communications? Is information communicated to all concerned? What is your communication goal?
Mentoring Element 4 – Provide Feedback Two or three things done well One or two things that are weak, One or two options per weakness Keep the loop going AWARENESS + COMMITMENT + CORRECT PRACTICE = CHANGE
Mentoring Element 5 – Correct Practice Identify specific challenge Select a couple of options Describe the related practice Describe the benefits Check it out… AWARENESS + COMMITMENT + CORRECT PRACTICE = CHANGE