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PRAIRIE CENTER CELEBRATING 10 YEARS IMPLEMENTATION PLAN FOR STAFF AND VOLUNTEER SUPPORT.

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Presentation on theme: "PRAIRIE CENTER CELEBRATING 10 YEARS IMPLEMENTATION PLAN FOR STAFF AND VOLUNTEER SUPPORT."— Presentation transcript:

1 PRAIRIE CENTER CELEBRATING 10 YEARS IMPLEMENTATION PLAN FOR STAFF AND VOLUNTEER SUPPORT

2 CELEBRATE PROGRAM FOR ALL-INCLUSIVE CARE OF THE ELDERLY - PACE AT PRAIRIE CENTER WAS STARTED IN 2005 WE WANT TO SHARE ITS SUCCESS AND ADVOCATE FOR OTHER COMMUNITIES ACROSS THE COUNTRY TO SET UP SIMILAR PROGRAMS WE WANT TO HIGHLIGHT THE NEEDS OF CHRONICALLY ILL, RURAL SENIOR CITIZENS IN AREAS RELATED TO HEALTH, NUTRITION, HOUSING AND TRANSPORTATION. WE WANT TO THANK THE COMMUNITY AND OUR PARTNERING ORGANIZATIONS FOR THERE SUPPORT THE PAST 10 YEARS

3 FRIDAY, JUNE 5 TH, 2015 PROFESSIONAL SEMINARS 8- 2 THE INN AND CONFERENCE CENTER AUDIENCE: PROFESSIONALS, COMMUNITY LEADERS, SENIOR ADVOCATES, PHYSICIANS, NURSES, SOCIAL WORKERS, CASE MANAGERS KEY NOTE SPEAKER: JUDY BASKINS, COO OF AMBULATORY SERVICES AT PALMETTO HEALTH OPEN HOUSE 2-5 PACE AT PRAIRIE CENTER GUESTS: NATIONAL AND STATE LEADERS, LEGISLATORS, FOUNDING PARTNERS, COMMUNITY MEMBERS, CLIENTS AND FAMILY CELEBRATION DANCE 6-9 PACE AT PRAIRIE CENTER GUESTS: NATIONAL AND LEADERS, LEGISLATORS, FOUNDING PARTNERS COMMUNITY MEMBERS, CLIENTS AND FAMILY

4 PROFESSIONAL SEMINAR 8 AM- 2 PM 8:00 REGISTRATION 8:30 KEYNOTE: THE FUTURE OF PACE 9:30 – 10:30 SEMINARS 10:30- 11:30 SEMINARS 11:30-1:00 LUNCH/VISIT SPONSORS 1:00 – 2:00 PANEL DISCUSSION HIGHLIGHTING CHANGES TO SENIORS QUALITY OF LIFE THROUGH PACE SEMINAR TOPIC’S PACE IMPLEMENTATION GRANT WRITING ADVOCATING FOR SENIORS LEGISLATIVE INITIATIVES DELIVERING CARE UTILIZING TECHNOLOGY MENTAL AND PHYSICAL WELLNESS THROUGH PACE PACE RESEARCH INITIATIVES

5 OPEN HOUSE 2-5PM TOURS LEAD BY STAFF AND VOLUNTEERS ADULT DAY CENTER HEALTH/NUTRITION CENTER ACTIVITY CENTER (COFFEE CONNECTION, THEATER, EXERCISE STUDIO) LEARNING CENTER SPIRITUAL CENTER TRANSPORTATION HUB ELDER GROUP HOME THE GARDENS

6 CELEBRATION DANCE 6-9PM “CELEBRATING PRAIRIE CENTER” HEAVY HORS D’OEUVRES RECOGNITION CEREMONY DANCING FROM THE 1920’S AND 1930’S SPONSORED BY COMMUNITY DANCE THEATER

7 Committee Chair, (Clinical Director PACE) Sally Sheperd, Seminar Coordinator (Education Director of PACE) Elizabeth Troupe Seminar Assistant Staff/Volunteer Open House Coordinator (Volunteer Manager PACE) Kate McClain Food Service Staff/Volunteers Tour Guides Staff/Volunteers Celebration Coordinator (PACE Advisory Board Member) Lauren Mitchell Food Service Staff/Volunteers Decorations Volunteers Resident Assistants Staff Resident Companions Volunteers Entertainment Volunteers Transportation Coordinator (Transportation Director PACE) Larry Fry Drivers Staff/Volunteers Facilities Coordinator (PACE Facilities Director) Mick Manning Facilities Assistants Staff/Volunteers CEO PACE Tim Haugh Publicity Chair (Marketing Director PACE) Dan Petersen Planning and Implementation Committee

8 UTILIZING VOLUNTEERS THE ORGANIZATION AND COMMUNITY IS STRENGTHENED BOTH VOLUNTEER'S AND CLIENTS ARE IMPACTED IN A POSITIVE WAY INTERACTIONS BETWEEN GENERATIONS ARE ENHANCED SOCIAL NETWORKS ARE CREATED PREVENTING ISOLATION OPPORTUNITIES TO SHARE EXPERTISE AND EXPLORE CAREER’S ARE REALIZED (CONNORS, 2012; THE POWER OF VOLUNTEERING, 2010)

9 VOLUNTEER RESEARCH ESTABLISH A VOLUNTEER PROGRAM THAT ALLOWS INDIVIDUALS TO INTEGRATE IT INTO THEIR LIFE OVERLY STRUCTURED PROGRAMS INHIBIT VOLUNTEERISM UTILIZE INDIVIDUALS IN THEIR NATURAL ENVIRONMENT TAP INTO THEIR TALENTS AND PASSIONS BE CREATIVE, INNOVATIVE AND TAKE RISKS (BARNES & SHARPE, 2009; GOMPERTS )

10 VOLUNTEER RESEARCH (CONT.) RECRUIT RECRUIT FOR DIVERSITY UTILIZE A VOLUNTEER RECRUITMENT CENTER CREATE FORMAL AND INFORMAL PARTNERSHIPS WITH: COMMUNITY ORGANIZATIONS CHURCHES CIVIC GROUPS SCHOOLS AND UNIVERSITIES (SKINNER, 2008; MORRIS, ET AL 2012)) TRAIN INCLUDE INFORMATION ON: ETHICS COMMUNICATION CULTURAL COMPETENCY MANAGING CONFLICT BOUNDARIES SPECIFIC TASKS (MORRIS, ET AL 2012; SKOGLUND, 2006) SUPPORT WELCOME THEM PROVIDE OPPORTUNITY FOR STAFF & VOLUNTEER INTERACTION INCLUDE THEM AS PART OF THE TEAM SHARE SPECIFIC WAYS THEY ADD VALUE PROVIDE ONGOING PROFESSIONAL DEVELOPMENT (MORRIS, ET AL 2012; SKOGLUND, 2006)

11 GENERATIONAL DIFFERENCES IDENTIFY STRENGTHS AND OPPORTUNITIES (CONNORS, 2012)

12 THE GENERATIONS UNDERSTAND THE GENERAL DIFFERENCES IN INDIVIDUALS FROM GENERATIONS AND INCORPORATE PREFERENCES INTO MANAGING VOLUNTEERS AND STAFF UNDERSTAND HOW EACH GENERATION PREFERS TO COMMUNICATE AND WHAT MOTIVATES THEM BE OPEN TO THE POSSIBILITY THAT YOU MAY WORK BESIDE SOMEONE FROM A GENERATION VERY DIFFERENT FROM YOUR OWN LOOK FOR OPPORTUNITIES TO LEARN FROM EACH OTHER

13 THE GREATEST GENERATION BORN PRIOR TO 1926 INFLUENCED BY WWI & WWII AND THE GREAT DEPRESSION ACCUSTOMED TO HIERARCHY, FRUGAL LIVING, STEWARDSHIP AND A STRONG WORK ETHIC RESPECT AUTHORITY WORK FOR THE GOOD COMMON GOOD THIS GENERATION WILL MOST LIKELY BE OUR GUESTS AT THIS EVENT. (CONNORS,2012)

14 TRADITIONALISTS BORN BETWEEN LIVED DURING WWII AND THE GREAT DEPRESSION AND UNDERSTAND SCARCITY HIGH REGARD FOR AUTHORITY, LOYALTY, STRUCTURE, AND FORMALITY ENJOY SHARING LIFE EXPERIENCES AND CONNECTING SOCIALLY WITH OTHERS PREFER TRADITIONAL COMMUNICATION – PHONE CALLS, NEWSLETTERS THESE VOLUNTEERS APPRECIATE STEP BY STEP TASKS. THE WILL ENJOY PROVIDING COMPANIONSHIP, LISTENING AND TELLING THEIR STORIES (CONNORS, 2012)

15 BABY BOOMERS BORN BETWEEN HAVE HAD MULTIPLE CAREERS, AND ARE INTERESTED IN ACCUMULATING WEALTH DESIRE TO MAKE A BETTER LIFE FOR THEIR CHILDREN GREATER UNDERSTANDING OF DIVERSITY AND INDIVIDUAL RIGHTS THAN PRIOR GENERATIONS VALUE TECHNOLOGY AS A CONVENIENCE RELY ON PHONES AND VOICE MAIL THIS GROUP DESIRES CHALLENGING VOLUNTEER OPPORTUNITIES AND WILL UTILIZE THEIR PROFESSIONAL SKILLS. THEY MAY TAKE LEADERSHIP ROLES IN THE EVENT (CONNORS, 2012)

16 GENERATION X BORN BETWEEN DO NOT KNOW LIFE WITHOUT TV, AND RADIO INDEPENDENT AND SELF RELIANT AS MANY LIVED IN SINGLE FAMILY HOMES AND WERE “LATCH KEY KIDS” VALUE EDUCATION, INSTANT GRATIFICATION, WORK LIFE BALANCE COMMUNICATE USING , AND SOCIAL MEDIA THESE VOLUNTEERS WILL WORK INDEPENDENTLY, AND EFFICIENTLY SO THEY HAVE TIME FOR PERSONAL LIFE (CONNORS, 2012)

17 GENERATION Y BORN BETWEEN ACCUSTOMED TO NEWS AND MEDIA BOMBARDMENT 24/7, GLOBAL VIEW TECHNOLOGY IS UTILIZED CONSTANTLY, INFORMATION IS A “CLICK” AWAY VALUE FUN, FLEXIBLE HOURS, CASUAL DRESS COMMUNICATE PRIMARILY THROUGH SOCIAL MEDIA SITES, TEXTING, TWITTER THESE VOLUNTEERS WILL BE MOTIVATED BY OPPORTUNITIES FOR CREATIVITY AND FUN. TEXTING MAY BE THE BEST WAY TO GET PERSONAL INFORMATION TO THEM (CONNORS, 2012)

18 VOLUNTEER POSITIONS “THE SOCIAL PHENOMENON OF VOLUNTEERISM HAS HAD ENORMOUS POSITIVE EFFECTS ON INDIVIDUALS, THEIR FAMILIES AND COMMUNITIES, AND ENTIRE CULTURES” (CONNORS, 2012)

19 SEMINAR ASSISTANT ASSIST THE PUBLICITY CHAIR WITH ADMINISTRATIVE TASKS PRIOR TO THE EVENT WELCOME GUESTS TO THE EVENT PROCESS REGISTRATION AT THE EVENT, HAND OUT NAME TAGS AND PACKETS ASSIST IN COLLECTING EVALUATIONS ORGANIZE CEU DOCUMENTATION POST EVENT RECRUITMENT PLAN: LOCAL BUSINESS COLLEGE GENERATION COHORT: GENERATION X OR GENERATION Y (ABILITY TO UTILIZE TECHNOLOGY EFFICIENTLY

20 FOOD SERVICE ASSISTANTS BE PRESENT 1 HOUR PRIOR TO THE EVENT TO ASSIST CATERER WITH SET UP REPLENISH FOOD ON THE SERVING TABLE MAINTAIN CLEAN ENVIRONMENT, WIPING UP SPILLS ASSIST SERVING RESIDENTS AND GUESTS AS NEEDED EMPTY TRASH CANS WHEN THEY ARE ¾ FULL RECRUITMENT PLAN: CHURCH WOMEN’S GROUPS GENERATION COHORT: TRADITIONALISTS (WORK ETHIC AND APPRECIATION FOR STRUCTURE)

21 TOUR GUIDES BE PRESENT IN AN ASSIGNED LOCATION EXPLAIN THE AREA AND THE PORTION OF THE PACE PROGRAM THAT TAKES PLACE IN THAT LOCATION SHARE PERSONAL STORIES OF YOUR INVOLVEMENT IN THE PROGRAM AND WHY YOU SUPPORT IT ANSWER QUESTIONS AND OR GUIDE GUESTS TO THOSE WHO CAN ANSWER QUESTIONS RECRUITMENT PLAN: FAMILY MEMBERS, ESTABLISHED VOLUNTEERS, STAFF MEMBERS GENERATIONAL COHORT: TRADITIONALISTS & BABY BOOMERS (ENJOY SHARING LIFE EXPERIENCES, WORK ETHIC)

22 DECORATORS FOR CELEBRATION DANCE MEET 2-4 TIMES PRIOR TO THE EVENT/ ONE HOUR MEETINGS COLLABORATIVE WITH THE ENTERTAINERS TO ENHANCE THE 1920’S AND 1930’S DANCE THEME PLAN AND IMPLEMENT DECORATIONS FOR A FESTIVE ATMOSPHERE INCLUDE A COSTUME PIECE OR PARTY FAVOR FOR EVERY GUEST SET UP AND TAKE DOWN, THE DAY OF THE EVENT RECRUITMENT PLAN: COLLEGE SORORITY, INTERIOR DESIGN BUSINESS GENERATIONAL COHORT: GENERATION X & GENERATION Y (FLEXIBLE SCHEDULING, CREATIVITY AND FUN)

23 ENTERTAINERS PROVIDE A MASTER OF CEREMONIES, MUSIC AND ENTERTAINMENT THAT WAS COMMON IN THE 1920’S AND 1930’S BE SENSITIVE TO THE GERIATRIC POPULATION AND INCLUDE THEM IN THE DANCE PROVIDE SIMPLE BALLROOM, SWING AND POLKA DANCE LESSONS ENGAGING ALL GENERATIONS RECRUITMENT PLAN: LOCAL DANCE CLUBS, DANCE STUDIO’S GENERATIONAL COHORT: BABY BOOMERS (ENJOY WORKING ON TEAMS, PERSONAL FULFILLMENT, AND HAVE EXPERIENCE WITH THE GERIATRIC POPULATION, AS THERE PARENTS MAY BE PARTICIPANTS IN PACE) GENERATION X & GENERATION Y (SPIRIT OF FUN AND CREATIVITY)

24 RESIDENT ASSISTANTS RECEIVE COMPETENCY TO TRANSFER RESIDENTS SAFELY PROVIDE ASSISTANTS TO RESIDENTS TO TRANSFER FROM ONE LOCATION TO ANOTHER PER AGENCY POLICY WEAR A NAME BADGE INDICATING THAT YOU ARE TRAINED IN THIS AREA CARRY A PAGER AND RESPOND TO REQUESTS FOR ASSISTANCE RECRUITMENT PLAN: ESTABLISHED STAFF, CERTIFIED NURSING ASSISTANTS, PHYSICAL THERAPY GROUPS, NURSING STUDENTS, RETIRED NURSES ASSOCIATION GENERATIONAL COHORT: BABY BOOMERS, GENERATION Y & GENERATION X (COMPETENCE IS MORE IMPORTANT THAN GENERATIONAL DIFFERENCES, NEED TO BE PHYSICALLY ABLE TO PERFORM THE TASK)

25 RESIDENT COMPANIONS ACCOMPANY RESIDENTS TO AND FROM THE DANCE CELEBRATION ENGAGE THEM IN CONVERSATION AND ENCOURAGE THEM TO PARTICIPATE ESTABLISH A RELATIONSHIP BY LISTENING TO THEIR STORIES RECRUITMENT PLAN: ESTABLISHED VOLUNTEERS, CHURCHES, CIVIC ORGANIZATIONS GENERATIONAL COHORT: TRADITIONALIST & BABY BOOMERS (LIFE EXPERIENCE, COMMITMENT TO THE GOOD OF OTHERS)

26 DRIVERS UTILIZING ORGANIZATION BUSES, PROVIDE SHUTTLE SERVICES FROM THE PARKING AREA TO AND FROM PRAIRIE CENTER ACTIVITIES WILL HAVE A CURRENT LICENSE AND A HISTORY OF SAFE DRIVING CARRY A CELL PHONE FOR CONSISTENT COMMUNICATION WITH ORGANIZERS RECEIVE TRAINING TO TRANSFER VISITORS AND RESIDENTS SAFELY ON AND OFF THE BUS RECRUITMENT PLAN: ESTABLISHED STAFF AND VOLUNTEERS, CIVIC ORGANIZATIONS, CHURCH GROUPS GENERATIONAL COHORT: BABY BOOMERS (EXPERIENCED DRIVERS, MUST BE PHYSICALLY ABLE TO PERFORM TASK)

27 FACILITIES ASSISTANTS RESPONSIBLE TO SET UP CHAIRS AND TABLES THE MORNING OF THE EVENT AND TO TAKE THEM DOWN THE FOLLOWING MORNING RESPONSIBLE FOR PLACING SIGNS, DIRECTING GUESTS TO THE DIFFERENT LOCATIONS RECRUITMENT PLAN: CIVIC ORGANIZATIONS, SPORTS TEAMS GENERATIONAL COHORT: BABY BOOMERS, (MUST BE PHYSICALLY ABLE TO PERFORM TASK, STRONG WORK ETHIC) GENERATION Y (WILL ENJOY IF A PART OF A FUN TEAM ACTIVITY)

28 VOLUNTEER TRAINING PROVIDES GUIDANCE FOR THE VOLUNTEER TO BE SUCCESSFUL ENCOURAGES ENGAGEMENT AND INSPIRATION INCREASES QUALITY BUILDS RELATIONSHIPS (CONNORS, 2012)

29 TRAINING STRUCTURE TEAM COORDINATORS WILL BE RESPONSIBLE FOR TRAINING VOLUNTEERS WORKING UNDER THEM ALL TRAINING WILL BE DOCUMENTED WITH SIGN IN SHEETS FOR SPECIFIC SESSIONS WILL INCLUDE GENERAL TOPICS AND JOB SPECIFIC TASKS AVAILABLE IN DIFFERENT FORMATS TO ACCOMMODATE DIFFERENT LEARNING STYLES AND PREFERENCES GENERAL GROUP TRAINING SESSION OFFERED AT DIFFERENT TIMES VIDEO TAPED FOR THOSE WHO ARE UNABLE TO ATTEND SPECIFIC TASKS TRAINING WILL BE COMPLETED BY THE TEAM LEADER PRIOR TO THE DAY OF THE EVENT (SEE COMMITTEE STRUCTURE) Training

30 GENERAL TOPICS FOR ALL VOLUNTEERS WILL BE ORGANIZED INTO A TRAINING MANUAL WITH THE FOLLOWING CONTENT ORGANIZATIONS MISSION, AND VALUES CONFIDENTIALITY COMMUNICATION PLAN SAFETY CULTURAL COMPETENCY MANAGING CONFLICT BOUNDARIES (CONNORS, 2012) Training

31 MANUAL WILL INCLUDE MULTIPLE ENVIRONMENTS FOR LEARNING VISUAL PREFER ILLUSTRATIONS LIKE DETAILED NOTES AND COLOR PREFER TO WATCH A DEMONSTRATION QUIET ENVIRONMENT WHERE THE CAN VISUALIZE AND EXPERIENCE MAY CLOSE EYES TO FOCUS ON A VISUAL IMAGE AUDITORY READ OUT LOUD UTILIZE SELF-TALK RECITE WHAT THEY HAVE STUDIED OFTEN HAVE BACKGROUND MUSIC LISTENING IS MORE IMPORTANT THAN SEEING KINESTHETIC ENJOY HANDS ON EXPERIENCES NEED TO MOVE AND BE ACTIVE LEARN BEST BY MANIPULATING THINGS (CONNORS, 2012) Training

32 JOB SPECIFIC TRAINING EACH TEAM COORDINATOR WILL ESTABLISH TRAINING MODULES SPECIFIC TO THE TASKS IN THEIR AREA AND A PLAN TO IMPLEMENT THE TRAINING PRESENTED TO THE PROGRAM CHAIR FOR REVIEW 6 MONTHS PRIOR TO EVENT Training

33 RISK MANAGEMENT PLAN ESSENTIAL TO PROTECT CLIENTS, VOLUNTEERS AND THE INTEGRITY OF THE ORGANIZATION RISK CAN BE CATEGORIZED INTO FIVE AREAS: PEOPLE, PROPERTY, INCOME, GOOD-WILL, AND LIABILITY (CONNORS, 2012)

34 PEOPLE ACCIDENTAL INJURY/MEDICAL CRISIS GREATER RISK WITH THE GERIATRIC POPULATION, WEAKNESS, POOR EYESIGHT, IMBALANCE, INCREASED FALLS, SUSCEPTIBILITY TO EXTREME TEMPERATURES LOCAL EMERGENCY MEDICAL SERVICES WILL BE INFORMED OF THE EVENT AN ASSESSMENT OF THE ENVIRONMENT TO DECREASE AREAS OF RISK WILL BE COMPLETED WATER AND AIR CONDITIONED AREAS WILL BE AVAILABLE Managing Risk

35 PEOPLE (CONT.) ASSISTANCE WILL BE PROVIDED FOR INDIVIDUALS WHO HAVE LIMITED MOBILITY ASSESS VOLUNTEERS FOR THEIR ABILITY TO ASSIST OTHERS AND THEIR WILLINGNESS TO DO SO ONCE IDENTIFIED, THEY WILL BE INSTRUCTED ON SAFE TRANSFERS AND ASSISTANCE WITH AMBULATION BY QUALIFIED PERSONNEL THEY WILL NEED TO DEMONSTRATE COMPETENCY IN THESE SITUATIONS THE DAY OF THE EVENT, THEY WILL BE IDENTIFIED BY A SPECIFIC COLORED NAME BADGE THEY WILL EACH BE REQUIRED TO CARRY A PHONE SO THAT THEY CAN QUICKLY BE PAGED TO AN AREA WHERE ASSISTANCE IS NEEDED. Managing Risk

36 PEOPLE (CONT.) SHUTTLES WILL BE PROVIDED FROM THE PARKING AREA TO PRAIRIE CENTER, AND BETWEEN LOCATIONS DRIVERS WILL BE EITHER PAID STAFF OR REGULAR VOLUNTEERS LICENSED APPROPRIATELY HAVE HAD A THOROUGH ORIENTATION ON DRIVING SAFETY TRAINED TO FOR ASSIST INDIVIDUALS WITH TRANSFERS THEY WILL WEAR NAME BADGES ON THE DAY OF THE EVENT THAT IDENTIFY THEM AS COMPETENT IN THIS AREA THEY WILL ALSO CARRY A PHONE FOR IMMEDIATE COMMUNICATION. Managing Risk

37 PEOPLE (CONT.) FOOD WILL BE SERVED IN SEVERAL LOCATIONS INCREASING THE RISK FOR FOOD BORN ILLNESSES EVALUATE CONTRACTED CATERING SERVICE FOR THEIR PROCESSES AND HISTORY OF HANDLING FOOD SAFELY Managing Risk

38 BOUNDARIES THAT PROTECT THE GENERAL PUBLIC AND CLIENTS OCCASIONALLY WANT TO GIVE MONETARY GIFTS TO VOLUNTEERS AND STAFF FOR THEIR SERVICE. THIS CAN BE IN THE FORM OF TIPS, PERSONAL GIFTS, OR MONEY INFORMATION REGARDING THE ORGANIZATIONS POLICY RELATED TO THE ACCEPTANCE OF THESE GIFTS WILL BE INCLUDED IN THE ORIENTATION THE POLICY REQUIRES STAFF AND VOLUNTEERS TO DECLINE ALL MONETARY TIPS AND OR GIFTS. IF THEY WANT TO SHOW THEIR APPRECIATION, IT CAN BE GIVEN TO THE PRAIRIE CENTER FOUNDATION. Managing Risk

39 PROPERTY RISK 0F DAMAGE TO PROPERTY EITHER INTENTIONALLY OR ACCIDENTAL PHYSICAL PROPERTY CALL IMMEDIATELY FOR ANY TYPE OF INCIDENT THAT IS OUT OF THE ORDINARY AND POSES A THREAT TO ANY INDIVIDUAL OR PROPERTY POLICIES/FORMS/IDEAS ALL REQUESTS FOR WRITTEN ORGANIZATIONAL INFORMATION NEEDS TO BE REQUESTED FROM PRAIRIE CENTER’S EXECUTIVE LEADERSHIP REQUESTS TO WILL RESPOND TO ALL REQUESTS WITHIN ONE WEEK. Managing Risk

40 INCOME The overall success of the event will have an impact the community and organization It will enhance community support, fundraising and donations (Connors, 2012) Managing Risk

41 INCOME (CONT.) UTILIZE STANDARD ACCOUNTING PRACTICES FOLLOW BUDGET GUIDELINES PROVIDE A REPORT OF SPENDING TO THE EVENT CHAIR TWICE MONTHLY WHEN PURCHASING ITEMS FOR THE EVENT GET APPROVAL FOR ITEMS OVER $30 A RECEIPT FOR EACH ITEM PURCHASED IS REQUIRED Managing Risk

42 GOODWILL WORD OF MOUTH OR TESTIMONIALS FROM CLIENTS AND THE COMMUNITY CAN BE THE BEST WAY TO PROMOTE THE ORGANIZATION. SCREEN THE VOLUNTEERS WHO ARE REPRESENTING THE ORGANIZATION THOSE WHO HAVE HAD A POSITIVE HISTORY WITH THE ORGANIZATION AND ARE WILLING TO TALK ABOUT IT WILL BE EXCEPTIONAL VOLUNTEERS AND CAN BE TRUSTED TO WORK INDEPENDENTLY NEW VOLUNTEERS, OR THOSE WHO MAY NOT HAVE A POSITIVE HISTORY WITH THE ORGANIZATION NEED TO BE GIVEN TASKS WHERE THEY HAVE CLOSE SUPERVISION OR DO NOT HAVE DIRECT CONTACT WITH THE PUBLIC Risk Management

43 GOODWILL THRU CONFIDENTIALITY PROTECT CLIENT’S CONFIDENTIALITY A SECTION OF THE ORIENTATION WILL INCLUDE THIS IMPORTANT TOPIC INCLUDE COMMON SCENARIOS WHERE A VOLUNTEER MAY BE ASKED TO PROVIDE CONFIDENTIAL INFORMATION WITH DISCUSSION AND ROLE PLAY ON HOW TO RESPOND. BREACHING A CLIENT’S CONFIDENTIALITY CAN BE DEVASTATING TO THE PROGRAM IT CAN DAMAGE TRUST AND KEEP CLIENTS FROM PARTICIPATING IN THE PROGRAM. Risk Management

44 LIABILITY THE ENTIRE RISK MANAGEMENT PLAN IS TO PROTECT AGAINST LITIGATION IN ADDITION FOLLOW THE COMMITTEE STRUCTURE AS CHAIN OF COMMAND COMMUNICATE UNUSUAL INCIDENTS, NEEDS TO YOUR COORDINATOR RECORD UNEXPECTED AND UNUSUAL INCIDENTS REGISTER GUESTS, VOLUNTEERS AND STAFF AT EACH EVENT A REVIEW OF THE ORGANIZATIONS LIABILITY INSURANCE POLICY WILL BE MADE WITH RECOMMENDED CHANGES PRESENTED TO THE EXECUTIVE LEADERSHIP PRIOR TO THE EVENT Risk Management

45 Evaluation “…entails an assessment or judgment of the value or worth of an endeavor or initiative” (Connors, 2012) The evaluation tool is built from clear measurable goals and objectives Involve stake holders (Connors, 2012)

46 EVALUATION OBJECTIVES PACE AT PRAIRIE CENTER BOARD OF DIRECTORS DETERMINED THE FOLLOWING CRITERIA FOR EVALUATION MEASUREMENT OF IMPACT INCREASE IN PARTICIPATION AT PRAIRIE CENTER OVER THE NEXT 6 MONTHS MONETARY VALUE OF DIRECT VOLUNTEER SERVICES AT THE EVENT STATE AND FEDERAL POLICY INITIATIVES THAT BROADEN SUPPORT FOR IMPLEMENTATION OF NEW PROGRAMS SIMILAR TO PACE Evaluation

47 MEASUREMENTS OF IMPACT A 10 % INCREASE IN PARTICIPATION IN THE PACE PROGRAM IS ANTICIPATED CONTRIBUTING FACTORS COMMUNITY INVOLVEMENT AND RELATIONSHIPS INCREASED PUBLICITY INCREASED AWARENESS OF THE PROGRAM Evaluation

48 MEASUREMENTS OF IMPACT THE ECONOMIC VALUE OF VOLUNTEER PARTICIPATION THE AVERAGE HOURLY WAGE FOR NON CIVILIAN, NON AGRICULTURAL AND NON SUPERVISORY POSITIONS IS SUGGESTED WITH AN ADDITIONAL 12% ADDED FOR POTENTIAL BENEFITS WILL SHARE THE IMPACT WITH STAKEHOLDERS WILL EMPOWER VOLUNTEERS AS THEY SEE THE IMPACT OF THERE CONTRIBUTION Evaluation

49 MEASUREMENTS OF IMPACT INCREASED SUPPORT FOR IMPLEMENTATION OF PACE PROGRAMS AN EVALUATION OF THE PROFESSIONAL SEMINAR WILL INCLUDE QUESTIONS SPECIFIC TO THE SEMINARS IMPACT ON IMPLEMENTATION OF NEW PROGRAMS STATE AND FEDERAL POLICY MAKER PARTICIPANTS WILL BE CONTACTED BY MEMBERS OF THE BOARD FOR ANECDOTAL DESCRIPTIONS OF IMPACT THE NUMBER OF NEW PACE PROGRAMS WILL BE TRACKED FOR THE NEXT 2 YEARS Evaluation

50 QUESTIONS/COMMENTS/IDEAS THIS IS OUR CHANCE TO SHOW CASE THE WORK THAT WE HAVE DONE THE PAST 10 YEARS CELEBRATE AND INVITE OTHERS TO JOIN US IN PACE

51 References Barnes, M., & Sharpe, E. (2009, March). Looking Beyond Traditional Volunteer Management: A Case Study of an Alternative Approach to Volunteer Engagement in Parks and Recreation. Voluntas, pp Connors, T. (2012). The Volunteer Management Handbook - Leadership Strategies for Success. Hoboken: John Wiley & Sons, Inc. Gomperts, J. ( , Winter). Toward a Bold New Policy Agneda: Five Ideas to Advance Civic Engagement Opportunities for Older Americans. Civic Engagement in Later Life, pp Morris, S., Wilot, A., Hill, M., Ockenden, N., & Payne, S. (2012). A narrative literature review of the contribution of volunteers in end-of-life care services. Palliative Medicine, pp Skinner, M. (2008). Voluntarism and long-term care n the countryside: the paradox of a threadbare sector. The Canadian Geographer, pp Skoglund, A. (2006, August). Do Not Forget about Your Volunteers: A Qualitative Analysis of Factors Influencing Volunteer Turnover. Health and Social Work, pp The Power of Volunteering. (2010, May 4). Retrieved from You tube:


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