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Communication in the Workplace Susan Hays, MA/HRM Mariposa Consulting NCMA Winter Education Conference February 23, 2007.

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Presentation on theme: "Communication in the Workplace Susan Hays, MA/HRM Mariposa Consulting NCMA Winter Education Conference February 23, 2007."— Presentation transcript:

1 Communication in the Workplace Susan Hays, MA/HRM Mariposa Consulting NCMA Winter Education Conference February 23, 2007

2 Miscommunication is the Norm

3 Nowhere in the workplace communication “Nowhere in the workplace do our differences show up more dramatically than in the area of communication. Although the words are the same, the meaning can be completely different. Misinterpretation is so common and consistent that eventually we develop limiting perspectives with each other.” - Dr. John Gray Mars and Venus in the Workplace

4 History of the Workplace Late 1880’s - By Men, for Men 1920’s - Women Enter Workforce 1930’s- 1940’s - Wartime 1950’s - Women Stay in the Workforce 1960’s - Women Begin Rise to Management 1970’s-1980’s - Equal Representation 1990’s - Women CEO’s 2000’s - Who Knows?

5 Men in the Workplace Task-Oriented Solution-Based Direct Pattern Linear Sequence Logical Progression 1 Reason to Talk Don’t Share Personal Info Not Comfortable w/ Emotions Don’t Take Things Personally Lunch= Food

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7 Male Stressors Male Stressors Lengthy Problem Discussion Not Moving from Analyzing to Solving Not Having a Written Plan of Action Not Respecting His “Cave” Revisiting Past and Recurring Mistakes Emotional Displays

8 Creating Rapport with Men in the Workplace Bottom Line It Don’t Ask Too Many Questions Use Direct Communication Stick to the Facts Use “Would You” Rather Than “Could You” Praise Publicly Correct Privately

9 Women in the Workplace Relationship- Oriented Task-Oriented Circular Pattern Create Consensus Sense of Community Tend to Take Things Personally Lunch=Talking

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11 Female Stressors Forced to Get to the Point Without First Building Consensus Being Interrupted Having Thoughts Finished Shared Feelings Interpreted as Complaining Lack of Community Unequal Pay

12 Creating Rapport with Women in the Workplace Creating Rapport with Women in the Workplace Listen Intently Don’t Interrupt Don’t Finish Her Sentence Realize that Small Talk Builds Trust Don’t Interpret Sharing as Complaining Compliment Publicly, Correct Privately

13 The Pace Palette Score Card and Group Exercise

14 The Four Communication Styles The Four Communication Styles GREEN – Logical, Analytical GREEN – Logical, Analytical YELLOW – Structured, Processes YELLOW – Structured, Processes BLUE BLUE – Ideas, People, Feelings RED – Risk-Takers, Entrepreneurial RED – Risk-Takers, Entrepreneurial

15 GREEN TRAITS GREEN TRAITS Insatiable Curiosity Loves to Analyze, Investigate Nonconforming, Independent Classic Finisher Stringer Cool, Aloof Must Respect You Understands Rank Both Visual & Auditory Learners

16 How to Talk to GREENS Bottom Line It Quickly! Offer Logical Solutions Stick to Facts, Don’t Generalize Be Ready to Prove Your Point Be Creative, Never Outlandish Hold Your Ground Show How Your Ideas Mesh With Theirs

17 YELLOW TRAITS Structured Detail-Oriented Classic Finisher Stringer Tactile Learner Responsibility Strong Urge to Conserve Respect Must be Earned Loyal, Punctual

18 How to Talk toYELLOWS How to Talk to YELLOWS BE ON TIME! Be Structured, Organized Clear, Direct Well-Planned Courteous Your Idea Must Be Sound, Have Merit Establish Rules & Guidelines Avoid Abstracts & Generalities

19 BLUE TRAITS Not Detail-Oriented Flexible, Adaptable Good With Words Great Listeners Classic Starter Global Thinker Recognition & Acceptance Great Motivators Highly Cooperative Visual/Tactile Learners

20 How to Talk to BLUES How to Talk to BLUES Good Eye Contact Keep Ideas People-Related Show How Your Ideas Can Make a Difference “Let’s Win” Climate Keep Open Posture Encourage Exchange of Ideas

21 RED TRAITS Action-Oriented Action-Oriented Risk-Takers Risk-Takers Easily Bored Easily Bored Classic Starter Classic Starter Global Thinker Global Thinker Crave Attention Crave Attention Highly Competitive Highly Competitive Don’t Over-Talk Don’t Over-Talk Visual/Tactile Learners Visual/Tactile Learners

22 REDS How to Talk to REDS Bottom Line It Go Directly to Summation Talk Quickly Discuss Immediate Benefits Keep Ideas Fun, Creative, & Experiential Use Humor Don’t Repeat Yourself

23 Multi-Generational Workforce Traditionals – Born before 1946 Baby Boomers- Born 1946-1965 Generation X – Born 1965-1980 Generation Y- Born 1980 - Present

24 Traditionals Born Before 1946 Traditionals Born Before 1946 Oldest Group Mickey Mouse, “Wheaties”, Babe Ruth, Lone Ranger WWII Most Patriotic Most Loyal Respect Authority Duty before Pleasure Willing to Wait Best Collective Work Ethic Foolish to Let Them Slip Away

25 Baby Boomers 1946-1965 Largest Group Captain Kangaroo, Fallout Shelters, Peace Sign, “Laugh In”, TV Dinners, Vietnam Live to Work Highest Paid Jobs Short on Funds Willing to Go Into Debt Optimistic Preserve Youth, Nostalgic

26 Generation X 1965-1980 Late 20-30 Something's Raised on TV, Sesame Street, VCR’s, MTV, Microwaves, PC’s Work to Live Finished College in Recession Skeptical, Cynical Suffered During Downsizing Least Loyalty Will Remain Only if Opportunities Exist Desire Versatility

27 Generation Y or “Why?” 1980- Present Youngest Group Barney, Cell Phones, Pagers, Internet, X Games Question Everything Rely on Technology Live in the Moment Money=Immediate Consumption Want to be Seen, Heard Want Clear Expectations Demonstrate Respect Only after Being Shown Respect Most Diverse See Little Value in History

28 Generational Themes TraditionalBoomersGen XGen Y Hard WorkPersonal Fulfillment Uncertainty“What’s Next?” DutyOptimismPersonal FocusOn My Terms SacrificeCrusading Causes Live for TodayJust Show Up ThriftinessBuy Now/ Pay Later Save, Save, Save Earn to Spend Work FastWork Efficiently Eliminate the Task Do Exactly What’s Asked Center for Generational Studies

29 Questions?

30 References References Men and Women in the Workplace, Male and Female Stressors, How to Create Rapport in the Workplace: Gray, Dr. John, “ Mars and Venus in the Workplace,” (New York: Harper Collins, 2002) The Pace Palette: The Pace Organization (San Diego, 1997) Multi-Generational Statistics: Wendover, Dr. Robert (Center for Generational Studies, Aurora, CO) “Baby Boomers Turning 50 Must Have Hard Facts,” Business Review: (Albany) October 11, 1996 by Maria S Yamin “Baby Boomer Facts You May Not Know” – www.seniorjournal.com/NEWS/Boomers/5-12-12BoomerFacts.htm www.seniorjournal.com/NEWS/Boomers/5-12-12BoomerFacts.htm


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