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Cisco Confidential © 2010 Cisco and/or its affiliates. All rights reserved. 1 Cisco UC/Collaboration for Midsize Companies
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 2 Cisco Midmarket Unified Communications Portfolio Overview Cisco Business Edition 6000 Solution Overview Cisco Business Edition 6000 Release 9.1 Enhancements Key Take Aways
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 3 Average Customer Size Features/Solution Flexibility 0-20 100-250250-350350-500450-100020-5050-100 Cisco Collaboration Cloud (Cisco WebEx Cloud & Cisco HCS) Cisco Business Edition 3000 (On-premise) Cisco Business Edition 6000 (On-premise) Delivering Consistent End User Experience
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 4 Cisco WebEx Cisco Jabber Customer Collaboration Customer Collaboration UC Collaboration Applications Affordable, Simple Advanced Collaboration Cost-Effective, Easy Essential Communications Cisco Business Edition 3000 Right-sized for Cisco Business Edition 6000 Enterprise-class Collaboration Right-sized Unified Communications UC High-quality Endpoints TelePresence Foundational UC WIRED WIRELESS WIRED WIRELESS Cisco WebEx (Cisco Cloud-hosted ) Cisco WebEx (Cisco Cloud-hosted ) IM & Presence (Cisco Cloud-hosted)
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 5 TelePresence Cisco WebEx Cisco Jabber Customer Collaboration Customer Collaboration UC Collaboration Applications Partner Hosted Cisco Hosted Cisco WebEx Cloud Applications and Services Delivered Through the Partner Cisco Hosted Collaboration Solution (HCS)
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 6 © 2011 Cisco and/or its affiliates. All rights reserved. 6 Sophistication Meets Simplicity Cisco Business Edition 6000 Solution Overview
Cisco Confidential © 2011 Cisco and/or its affiliates. All rights reserved. 7 Affordable Lowers TCO with server consolidation for reduced hardware footprint, power, and cooling; serves up to 1,000 users and 50 sites Interoperable Links multiple 3 rd party and legacy TelePresence devices seamlessly together to form a true Collaboration platform Simple Streamlines operations, administration, and management with deployment flexibility through unified provisioning Highly-Available Offers optional server redundancy and Survivable Branch (SRST) providing peace of mind Scalable Increases ROI with agility and 99% investment protection; grows with the company Cisco Business Edition 6000 Enterprise-Class Collaboration for Small & Midsize Companies Sophistication Meets Simplicity
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 8 Feature-rich, Enterprise-class Collaboration Solution Optimized for Midsize Businesses Large choice of devices Unified Messaging and Paging Rich Media Presence and Instant Message Web Conferencing Customer Care Consistent services whether employees work in the office or remotely Capacity for up to 1,000 users, 100 contact center agents, and 50 sites
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 9 Server Virtualization Cisco Unity® Connection For voicemail, automated attendant Cisco Jabber For instant messaging, presence Cisco Unified Attendant Console For call routing, distribution Cisco Unified Contact Center Express For customer care Cisco Business Edition 6000 on Cisco UCS® 220 M3 TRC #3 Rack-mount Server Cisco Emergency Responder For emergency services Cisco Unified Communication Manager for call control Cisco Prime Collaboration For day 1, day 2+ management All virtual machine servers can be managed by their individual native GUIs. Cisco TelePresence® Video Communication For H.323 interoperability, B2B Cisco WebEx Meetings For web conferencing Cisco Paging Server For point- to-point, group paging
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 10 Unified CM + Unity Connection + Prime Collaboration User Connect License Bundle Base Configuration Unified CM + Unity Connection + Prime Collaboratoin Unified Presence Unified Workspace Bundle Add on-premise IM, Presence, UC Clients Attractive, low-entry point starter bundles include: Server, application software, virtualization software, and collaboration management Supports 5 co-resident applications Spare virtual machine can be used for attendant console, contact center High-availability with second server
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 11 3900 Series Basic Voice Communications Endpoints Advanced Business Communication Endpoints Business Communication Endpoints Advanced Professional Media Endpoints Advanced Collaborative Media Endpoints 8900 Series 9900 Series 7900 Series 6900 Series Video Personal & Immersive Media Endpoints EX Series and CTS Systems Virtualization Experience Clients From basic to high-quality, multi-media communications enhanced viewing, streamlined user experience.
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 12 WIRED WIRELESS Flexibility of Wired or Wireless: Anywhere, Anytime, Any device. Single business number reach, single voice mailbox Desktop pickup and Cell Phone pickup: seamlessly move calls between any mobile device and desktop phones Single mode Wi-Fi and Dual mode Smartphone (BYOD) support (Android, iPhone, Nokia, Blackberry) Extension Mobility Dial via office: Place mobile calls through Cisco Unified Communications Manager = cost savings IP Phone VPN client Get the flexibility to effectively work from anywhere, at anytime, on any device.
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 13 Unifying presence, IM, voice, voice messaging, desktop sharing and conferencing capabilities securely into one client on your desktop, mobile, or tablet device. All-in-one UC Application Presence and IM Voice, Video, voice messaging Desktop sharing, conferencing All-in-one UC Application Presence and IM Voice, Video, voice messaging Desktop sharing, conferencing Collaborate from Any Workspace PC, Mac, tablet, smart phone On-premises and Cloud Integration with Microsoft Office Collaborate from Any Workspace PC, Mac, tablet, smart phone On-premises and Cloud Integration with Microsoft Office Best desktop collaboration experience with Public IM and Presence options Rich, Real-time Communications
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 14 Cisco Jabber for Everyone - Presence & IM IM and Presence available at no additional cost Available for all users, not only those with a Cisco Unified IP Endpoint Enables all “click-to-x” user experiences IM client licenses at no additional cost Available for all users, any device - Mac, Windows, IOS, Android, Blackberry, Web with Jabber SDK Included in BE 6000 top-level SKU for ease of ordering
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 15 Access voicemail the way you work: anytime, anywhere. The way you prefer: whether from an IP phone, mobile phone, web browser, email client, or a desktop client. Respond quickly to colleagues and partners by using speech recognition. Easily prioritize and manage messages, access meetings on your calendar, and connect to colleagues by simply saying their names. Intelligently route incoming calls using call transfer rules. Easily customizable call screen and message notification options. Advanced, integrated messaging for all users Voicemail, Integrated and/or Unified messaging
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 16 Cisco Prime Collaboration Streamlined – embedded, single interface for managing subscriber MACS and speeding infrastructure setup and configuration Unified - one interface, single sign-on Simplified - business-process and user-oriented Rapid - 1 minute or less for service activation Accurate - manual and duplicate entry errors reduction Role-based - delegated access for customer MACS Provisioning Simplified deployment and configuration
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 17 Out of the Box Dial Plan Pre-loaded dial plan saves time, reduces costs Set up uses a checkbox selection with most common dial plans predefined for easy and fast implementation Option for custom dial plan Usage profiles reduces time it takes to configure assign services Simple & intuitive and easy to setup Pre-configured dials plans & usage profiles reduces deployment time, reduces skill level required. Usage Profiles
Cisco Confidential © 2011 Cisco and/or its affiliates. All rights reserved. 18 Native Call Queuing Ability to hold hunt pilot callers in queue while they wait for an agent to become available For each hunt pilot, callers can be routed to configurable secondary destinations Agents can be part of multiple hunt pilots where queuing is enabled 2 different options for announcements are available: Initial announcement Periodic announcement New serviceability counters in RTMT folder “Cisco Hunt Pilots” to monitor queue performance Cisco Unified CM Subscriber “Thank you for calling” “Your call will be answered in the order in which it was received” “Please hold a moment”
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 19
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 20 Hunt Group Contact Center Attendant Console Customer call is transferred to the next extension in the group until answered “lack of consistency required us to introduce a live person” Customer call is answered by an attendant who directs the call with the help of a desktop GUI “We were losing sales from long hold times, and frequent call transfers” IVR self-service for account status Screen pop and CRM integration for centralized customer info Integrated reports reveal opportunities to improve the customer experience
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 21 Cisco Unified Contact Center Express Ease of ordering with single, top-level SKU Single, includes appliance/OS entitlement Discounted 5, 10, 25 agent seat license bundles (Enhanced or Premium configurations) Available with both UCL and UWL bundles
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 22 Automatically tracks IP phone location Provides emergency call routing instructions Identifies caller location to LECs and PSAPs Eliminates administration for IP phone relocation Supports emergency callback Alerts customer security personnel to emergency calls in progress Logs emergency calls and location record changes Business Edition 6000 integrates with CER on a separate MCS or UCS server Cisco Emergency Responder
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 23 Cisco Confidential © 2011 Cisco and/or its affiliates. All rights reserved. 23 Cisco Business Edition 6000 Release 9.1 Feature Enhancements
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 24 Hybrid OEM Paging Solution New, innovative model: InformaCast paging provides customers with immediate functionality Basic Paging – ships standard, no license required Advanced Notification – optional upgrade with purchase of license Special Offer! 60-day trial of Advanced Notification is available on each InformaCast installation Advanced Notification features provide a choice of license purchase: Perpetual- SolutionsPlus Annual Subscription- Singlewire direct DVD ISO includes OVA file for VM Deployment and product documentation collateral LOCKDOWN WEATHER 911
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 25 Release 9.0 for existing and new customers Migration from Cisco Unified Provisioning Manager (UPM) 8.6 *Note: No migration from UPM-BE 9.0 Available from Product Upgrade Tool (PUT) with current ESW contract User self-care portal to allow preference settings Single interface for provisioning of users and their voice service Batch provisioning Reverse synch with native interface Additional applications supported in future releases, including video Cisco Prime Collaboration Provisioning Simplified deployment and configuration
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 26 Simplified License Management Cisco Business Edition 6000 system automates user license provisioning for: Cisco Unified Communications Manager Cisco Unity Connection Cisco Unified Presence Electronic delivery speeds license activations Tool enables provisioning of exact licenses that are required Easy license retrieval, tracking, management Cisco Enterprise License Manager 9.1
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 27 Purpose-built, Advanced UC for Midsize Companies Simple to Install, Deploy, Manage, Administer, Upgrade Enhanced UC and Innovative Collaboration Features Roadmap Affordable Solution, Lowers TCO / Speeds ROI Scalable Solution Grows with Business Strategy / Direction Affordable. Simple. Flexible. Scalable. Learn more: www.cisco.com/go/be6000www.cisco.com/go/be6000 Contact us: firstname.lastname@example.org@cisco.com
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 29 Basic Paging No Cost, Unlicensed Advanced Emergency Notification Optional, Licensed (60 day trial) Point to Point and Group Live Audio Paging to / from Cisco Unified IP Phones Unlimited groups / zones of endpoints as configured by administration Maximum of 50 endpoint devices per group Paging between sites supported (Multicast on WAN is required) Pre-recorded / scheduled broadcasts (e.g., school bells / work shifts) Notification to Cisco Jabber IM Notification to Social Media (critical for Higher Education) Communication with mobile / remote users Triggered notification to / from other systems; M2M input / output (panic buttons, door locks, lights, etc.) Integration to existing, overhead paging systems Text / audio to Cisco Unified IP Phones, other endpoints Broadcasts to IP speakers 911 / emergency calls Hybrid OEM Paging Solution Comes pre-loaded in Cisco UCM 9.1 and Cisco Business Edition 6000 E 9.1 Systems
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 30 Level I & II: Customer contacts Cisco TAC Level III: Customer contacts Singlewire Customer has Basic Paging ONLY All Levels: Customer contacts Singlewire (no TAC involvement) Customer has 60-day Advanced Notification TRIAL All Levels: Customer contacts Singlewire (no TAC involvement) Customer has Advanced Notification License Customer Support Options Simple coordinated support structure Customers use intuitive UI to easily see their ‘status’ Partners/customers engage directly with Singlewire for Advanced Notification support email@example.com
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 31 One Year SubscriptionBase QuantityAnnual List Price 250 Endpoints Tier250$2,450 1,000 Endpoints Tier1,000$8,750 2,500 Endpoints Tier2,500$17,500 5,000 Endpoints Tier5,000$31,500 Unlimited EndpointsUnlimited$49,900 Advanced Notification Model Options Perpetual licenses are obtained from SolutionsPlus (maintenance required): SKUs: Annual subscription licenses are purchased directly from Singlewire Price savings for multi-year subscriptions and include upgrades/fixes Calculate Prices with Singlewire’s Online Calculator http://www.singlewire.com/quote_gen/quote_form.php Calculate Prices with Singlewire’s Online Calculator http://www.singlewire.com/quote_gen/quote_form.php SP-INFORMACST-250= SP-INFORMACST-1K= SP-INFORMCST-2500=
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