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UC&C Solutions Bob Zimmerer Michael Wallace. © 2013 Avaya Inc. All rights reserved. 2 The Preferred Choice Avaya 23.8% Cisco 23.3% Microsoft 5.9% Siemens.

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Presentation on theme: "UC&C Solutions Bob Zimmerer Michael Wallace. © 2013 Avaya Inc. All rights reserved. 2 The Preferred Choice Avaya 23.8% Cisco 23.3% Microsoft 5.9% Siemens."— Presentation transcript:

1 UC&C Solutions Bob Zimmerer Michael Wallace

2 © 2013 Avaya Inc. All rights reserved. 2 The Preferred Choice Avaya 23.8% Cisco 23.3% Microsoft 5.9% Siemens 8.6% Alcatel-Lucent 8.4% Other 30.0% Avaya 30.5% Cisco 17.0% Genesys 17.2% Other 24.6% Avaya 10.7% Cisco 6.3% NEC 6.0% Alcatel- Lucent 5.8% Other 64.1% Siemens 7.1% Avaya 23.7% Cisco 16.2% NEC 9.5% Siemens 13.7% Alcatel-Lucent 7.7% Other 29.2% Source: GartnerSource: Dell’Oro Group Source: Intellicom Analytics Source: Dell’Oro Group Huawei 7.3% NEC 3.4%

3 © 2013 Avaya Inc. All rights reserved. 3 Gartner Magic Quadrant Corporate Telephony Unified Communications

4 © 2013 Avaya Inc. All rights reserved. 4 Business Used to Lead… Desk Phone MessagingConferencingLong Distance Mobile Phone Shared calendars Directories Broadband Access Intraweb

5 © 2013 Avaya Inc. All rights reserved. 5 But since 2002, things changed

6 © 2013 Avaya Inc. All rights reserved. 66 During that time however… April 2003 Smart Phone May 2003 LinkedIn Aug 2003 Skype Feb 2004 Facebook Feb 2005 Youtube July 2006 Twitter Nov 2007 Android Jan 2010 iPAD

7 © 2013 Avaya Inc. All rights reserved. 7 Consumers are leading the technology evolution

8 © 2013 Avaya Inc. All rights reserved. 8 Customers Facing Rapid Technology Change New technologies, adoption challenges, complex multi-vendor environment Tablets by Million Mobile projects will outnumber PC projects 4:1 Increase in dedicated video soft clients by % Increase in mobile enterprise investments through % Of enterprise will be cloud based by % Source: Gartner

9 © 2013 Avaya Inc. All rights reserved. 9 Barriers to UC Adoption

10 © 2013 Avaya Inc. All rights reserved. 10 Value People Traditional Communications Advanced Collaboration Image concept credit: Hutch Carpenter Opportunity for Improvment Why Does Collaboration Matter?

11 © 2013 Avaya Inc. All rights reserved. 11 Employees Suppliers Partners Customers Image concept credit: Hutch Carpenter Does Your Collaboration Scale? The larger and more diverse your network, the higher the quality of your ideas

12 © 2013 Avaya Inc. All rights reserved. 12 Renaissance Collaboration

13 © 2013 Avaya Inc. All rights reserved. 13 Collaboration at Warp Speed

14 © 2013 Avaya Inc. All rights reserved. 14 Are you still Collaborating in the 90s? 2000s?

15 © 2013 Avaya Inc. All rights reserved. 15 Or using new technology… But still communicating the same ways?

16 © 2013 Avaya Inc. All rights reserved. 16 Are your users Collaborating around IT?

17 © 2013 Avaya Inc. All rights reserved. 17 What Exactly is Unified Communications? “Any combination of communication modes that increases the efficiency, timeliness or substance of collaboration, or enhances business value.” My definition: efficiencytimeliness substance business value

18 © 2013 Avaya Inc. All rights reserved. 18 Targeting your Collaboration Efforts efficiencytimeliness substance business value desktop integration mobile apps virtualization hoteling cloud consolidation Optimize Infrastructure TCO instant messaging virtual office SMS 1-number expert assist Productivity applications Personal & mobile video audio/web/video collaboration BYOD multi-media messaging work Extend services process integration disaster preparedness video kiosk social media integration multi-channel CC Business process integration

19 © 2013 Avaya Inc. All rights reserved. 19 Customer Strategy & Roadmap Mobility & Collaboration Suite Tactical Strategic Cost Revenue Hidden slide for reference. Content of this slide is used as the basis for a dialogue, outlining the categories of initiatives and potential sequence customers are looking at to address their requirements

20 © 2013 Avaya Inc. All rights reserved. 20 One-size-fits-all Significantly more spend needed to customize Disjointed user experience Built for silos of , voice or data Closed and proprietary = Avaya’s Differentiated Approach Competitors’ Approach

21 © 2013 Avaya Inc. All rights reserved. 21 = ==  Any device  Any location  Any modality  Any network  Contact driven Right People Right Information  Relevant  Contextual analytics  Filtered, Prioritized  Portable, Accessible  Any source, format, media  Instant access  Work assignment driven  Workflow integrated  Scheduled  Ad-hoc circumstance appropriate Right Time Avaya Enables The Power of We™

22 © 2013 Avaya Inc. All rights reserved. 22 The Ideal Experience for Every Person Power Collaborator Virtual Worker Office Centric Mobile Worker Contact Center Social Media Business Applications

23 © 2013 Avaya Inc. All rights reserved. 23 Flexible Solutions Power Collaborator Virtual Worker Office Centric Mobile Worker

24 © 2013 Avaya Inc. All rights reserved. 24 The Styles of Solutions Evolve Slide Comments Functionality Stand Alone Softswitch Distributed Communications Core Communications Core Hierarchy Networked Infrastructure Focus User Focus Time

25 © 2013 Avaya Inc. All rights reserved. 25 Evolving towards a Communications Core Legacy TDM IP Telephony Communications Core Session Management Connection Management Analog / ISDN H.323 / Unistim SIP SIP Slide Comments Time

26 © 2013 Avaya Inc. All rights reserved. 26 Accessing the Communications Core Anywhere VPN SBC Branch CampusSecure Remote Access Main Campus Slide Comments

27 © 2013 Avaya Inc. All rights reserved. 27 Conferences Conferences Share content Share content Multi-tasking Multi-tasking BYOD BYOD Voice, video, web Voice, video, web Always on Always on r User Profiles Vary as Employee Needs Diffe r Name lookup Name lookup Click-to dial Click-to dial Desktop Video Desktop Video IM/Presence IM/Presence Voic Voic Conference Calls Conference Calls Remote access Remote access Enterprise Features Enterprise Features Single-number reach Single-number reach Device Choice Device Choice Speech-enabled Speech-enabled Easy content access Easy content access Mobile and Virtual Worker Office Centric Power Collaborator

28 © 2013 Avaya Inc. All rights reserved. 28 Office Centric Mobility Mobile and Virtual Worker Power Collaborator Foundation Collaboration Foundation Suite Mobility Suite Collaboration Suite s A Software Suite for all your User Profile s

29 © 2013 Avaya Inc. All rights reserved. 29 Collaboration Suite Foundation Suite Mobility Suite Basic UM Call Basic UM Call $225 List Price $325 List Price $525 List Price For Existing CM Customers: ~$40 ~$65 ~$140 A Software Suite for all your User Profiles Delete two of the next three slides depending on customer * Approx CDN street price includes current Collaborate NOW promotion

30 © 2013 Avaya Inc. All rights reserved. 30 Foundation Suite Mobility Suite Collaboration Suite Optional a-la-carte Conferencing or Scopia (/port) Optional Video Room connectivity Deskphone license, voice & video UC clients for Windows & Mac Microsoft Lync & Office integration IM & Presence, Voice Mail Session Management System Management Survivability API toolkit Secure Remote Access Fixed-mobile convergence Mobile device support Speech based personal assistant Unified Messaging Audio, video, web conferencing w/ content sharing and browser access Desktop/mobile video Recording Deskphone license, voice & video UC clients for Windows & Mac Microsoft Lync & Office integration IM & Presence, Voice Mail Session Management System Management Survivability API toolkit Deskphone license, voice & video UC clients for Windows & Mac Microsoft Lync & Office integration IM & Presence, Voice Mail Session Management System Management Survivability API toolkit Secure Remote Access Fixed-mobile convergence Mobile device support Speech based personal assistant Unified Messaging Avaya Aura ® Suite Licensing Driving User Profile Driven Collaboration Oriented Sales Conversations Mix & Match per user across the enterprise

31 © 2013 Avaya Inc. All rights reserved. 31 License Standard Edition Enterprise Edition Foundation Suite (New) Mobility Suite (New) Collaboration Suite (New) Avaya Aura CM, System Manager Avaya Aura IM/Presence Avaya Aura Session Manager Survivability (LSP, Survivable Core) Communication Manager Messaging (basic VM) one-X Communicator one-X Mobile with Client Enablement Services Extension to Cellular Desktop Video Flare PC / one-X Communicator Mac Microsoft Lync Desktop Integration w/ACA NA Flare iPad Avaya Aura Messaging SBCE & Remote Access Avaya Aura Conferencing Scopia Desktop & Mobile NA Avaya Aura ® Suite Licensing Analog License Available for $40/user Included ala carte Included if CMEE entitlement

32 © 2013 Avaya Inc. All rights reserved. 32 Office Centric Analog, digital & IP end points Basic voic 6-party ad-hoc or meet-me audio conferencing Desktop applications  Windows/Mac w/ presence and IM Video-enabled UC End Points & Applications

33 © 2013 Avaya Inc. All rights reserved. 33 Avaya 9600 IP Deskphones  Intuitive, simple-to-use, context-sensitive user interface  Business value and investment protection  Acoustically engineered; G722 wideband on all phones  Leadership in energy efficiency

34 © 2013 Avaya Inc. All rights reserved. 34 Introducing Avaya Communicator  Integrated UC Client  Multi-platform support*  Convergence of one-X & Flare  Clean, simple UI optimized for device and screen size  Instant messaging & presence  New multi-media messaging  Video enabled  Embedded collaboration * iOS and Android full-featured support coming 2014 and into 2015

35 © 2013 Avaya Inc. All rights reserved. 35 Avaya Communicator for Windows integrated conference roster with direct participant actions staging area to setup ad hoc conferences or start a group IM call appearance with active talker and conference control access drag and drop to easily start a conference or transfer a call call appearance with single click to add video, start IM or collaborate large, accessible mute button quick dial field to start a new call hover menu enables single click to call or IM a contact list area with contact name and image, presence indicator and status message quick access to alternate numbers

36 © 2013 Avaya Inc. All rights reserved. 36 Avaya Communicator Video Escalate to video call Continuous presence video

37 © 2013 Avaya Inc. All rights reserved. 37 Avaya Communicator Conferencing Initiate collaboration Room-based system integration

38 © 2013 Avaya Inc. All rights reserved. 38 Integrated communications and collaboration experience Flare Experience: Integrated UC Client iPad devices Windows PC

39 © 2013 Avaya Inc. All rights reserved. 39 UC Integrated Client Roster, Contacts Roster, Contacts Call/Chat History Presence, IM Collaborate

40 © 2013 Avaya Inc. All rights reserved. 40 Foundation Suite includes Office/Lync Integration  Foundation Suite is the entry-level for all new/upgraded systems  All users licensed for desktop productivity tools including: –Instant Messaging and Presence –Lync 2010 and 2013 client integration –Soft-client for audio and video calling –Application integration for click-to-call and user efficiency –Participation in web sharing conferences and video collaboration Foundation Suite

41 © 2013 Avaya Inc. All rights reserved. 41 Avaya Lync 2013 Integration Change Audio Join Bridge Voice Mail Settings/ Forwarding Click to dial contact from Group list or chat window Search for contact and call Escalate IM to voice, video and collaboration Conversation window mid-call control Add others to call Respond to incoming call with IM Telephony and video presence

42 © 2013 Avaya Inc. All rights reserved. 42 Avaya Outlook Integration Outlook integration “hover” on contact to initiate dial/contact options Outlook Contacts Dial right from Outlook or Search and dial from Lync Simplify meeting invites Auto-populate dial-in and web conference details Join/Host meetings easily Drop-down from invite or meeting details

43 © 2013 Avaya Inc. All rights reserved. 43 Browser Integration and Video Support Dial right from browser and other Office applications Phone numbers highlighted in IE and Chrome Google apps too Video included! All users get free entitlement Call other Avaya video enabled end- points and soft clients Initiate video into to room-based systems and Avaya Scopia virtual meeting rooms

44 © 2013 Avaya Inc. All rights reserved. 44 Conferencing Integration Avaya Client Applications “Wizard” used to collect users’ conference dial-in and passcode information Instant collaboration from Lync 2013 New Share My Bridge Feature: send details, dial-in and launch web collaboration with one click Participants can launch web conference directly from hyperlink or cut and paste

45 © 2013 Avaya Inc. All rights reserved. 45 Hidden, but should be reviewed with customer if they do not clearly understand Lync Licensing Guide August 2013 Understanding Lync Client Access License (CALs)  Standard CAL$36 –IM & Presence –PC-to-PC voice & video  Enterprise CAL$123 –Adds conferencing capabilities  Plus CAL $123 –Enterprise voice features; “PBX replacement”  E-CAL/EA requires mandatory ~25% Software Assurance  Still requires server software

46 © 2013 Avaya Inc. All rights reserved. 46 Microsoft Lync Licensing Overview CAL Lync Server 2013 ($3646) License purchase styles: 1.Core CAL Suite 2.Enterprise CAL Suite 3.No Enterprise Agreement = “Select”  Standard CAL = IM/Presence Lync to Lync Voice/Video  Enterprise CAL = Conferencing  Plus CAL = Enterprise Voice (IPT)  Exchange UM is only VM for Lync  Enterprise Voice – Requires Exchange Enterprise CAL  Lync Client $36/User (Not Shown) is included in Windows Office 2013 Professional Plus  Software Assurance (Upgrades) is 25% per year 3 year contract Source: Microsoft Lync Licensing Guide Published March 2013 Not Required for Avaya Integration Hidden, but should be reviewed with customer if they do not clearly understand

47 © 2013 Avaya Inc. All rights reserved. 47 Worth explaining if there is someone technical in the audience Different Lync Integration Methods

48 © 2013 Avaya Inc. All rights reserved. 48 Microsoft ELA DMZ Adding Enterprise Voice with Lync Lync Server IP Phone Smart Mobile Lync PC User Analog Phone Internet SIP PSTN Standard CAL Reverse Proxy Edge Server Call Centre? Exchange UM Analog Gateway Enterprise CALPlus CAL Lync PC User Branch Office PSTN VoIP Gateway Microsoft Survivable Branch Appliance WAN Fax SBC VoIP Gateway Load Balancer

49 © 2013 Avaya Inc. All rights reserved. 49 SBC VoIP Gateway Microsoft ELA DMZ Third-Party Components in Lync Solution Lync Server IP Phone Smart Mobile Lync PC User Analog Phone SIP Fax PSTN Standard CAL Reverse Proxy Edge Server Call Centre Exchange UM Analog Gateway Enterprise CALPlus CAL Lync PC User Branch Office PSTN VoIP Gateway Microsoft Survivable Branch Appliance WAN Backup Data Center Internet Load Balancer

50 © 2013 Avaya Inc. All rights reserved. 50 Premise-based or Office 365 DMZ Active Directory Adding Lync Integration to Avaya Lync Server Avaya IP Phone Smart Mobile Lync PC User Analog Phone SIP Fax PSTN Standard CAL Lync PC User Branch Office PSTN WAN Internet Avaya SBC G450 G430 w/ LSP Aura CM/SM Avaya SBC VPN Switch R5.2.1 voice only R6.2.2 video support

51 © 2013 Avaya Inc. All rights reserved. 51 The True Cost of UC Ownership  Nemertes 2014 IP Telephony and UC Cost Data  “Microsoft… it’s still the most costly to operate.”  “Avaya is the most affordable for integrated UC”  Operational costs drive TCO, not capital –Implementation costs secondary to opex  Data from net new installs –Upgrades are small fraction of figures shown –Even if net new, it would still be less to use ACA Lync with a new Aura system

52 © 2013 Avaya Inc. All rights reserved. 52 Customer Lync Enterprise Voice Experiences By Linzi Sheldon King County, WA — King County's new multimillion-dollar telephone system is causing dropped calls and other problems for the public and county employees. "I've heard from a lot of my constituents," King County Councilmember Rod Dembowski said. "I've heard from some of my mayors, when they try to reach our office, that they're frustrated. The county is spending about $18.6 million to replace about 11,250 old phones with high- tech new ones that use the Internet and run Microsoft Lync.

53 © 2013 Avaya Inc. All rights reserved. 53 Why UC for Mobile and Virtual Workers? 3 1 (Web Wise Business, BT Research); 2 (Pearn Kandola, The Psychology of Effective Communications); 3 (Boost the Bottom Line with Mobile UC, Frost and Sullivan)

54 © 2013 Avaya Inc. All rights reserved. 54 Mobile and Virtual Worker UC End Points & Applications Office-centric features PLUS Extension-to-Cellular Session Border Controller Mobile device UC applications Unified Messaging

55 © 2013 Avaya Inc. All rights reserved. 55 Extension to Cellular Receiving an Incoming Call User (DN 5000) has two devices: 1.An IP Phone 2.Mobile Phone PSTN Cellular Network (CDMA/GSM) Communication Manager uses defined EC500 call routing for user’s primary extension (eg. DN 5000 ) Mobile phone is answered, but line appearance remains active on desk phone; user can return to desk and pick up line, disconnecting mobile Aura Communication Manager 1 A call is originated to the Enterprise DN or DID of the one-X user (DN 5000) 2 Aura CM sends the call to the IP set for DN 5000 and the IP set begins to ring 3 3 EC 500 extends incoming call to mobile phone; up to 5 destinations may be entered Single Number and Voic 4

56 © 2013 Avaya Inc. All rights reserved. 56 Extension to Cellular Extending a Call to Mobile Device User (DN 5000) has two devices: 1.An IP Phone 2.Mobile Phone PSTN Cellular Network (CDMA/GSM) Communication Manager uses defined EC500 call destination for DN 5000 and creates conference Mobile phone is answered, user hangs up desk phone and is free to move about Aura Communication Manager 2 3 EC 500 extends to mobile phone defined for DN 5000 Single Number and Voic Call is in progress on desk phone; user presses “Extend Call” feature button 1 4

57 © 2013 Avaya Inc. All rights reserved. 57 Avaya Mobile Solutions  Support for most popular devices  Carrier independent  Adapts to infrastructure  Telephony, UC and Collaboration  Simplified provisioning  BYOD security  Ease-of-use  Single-client simplicity

58 © 2013 Avaya Inc. All rights reserved. 58 Today: Avaya Mobile Clients SIP Lite UC Avaya One-X Mobile SIP for iOS R6.2 Avaya One-X Mobile R6.2 Avaya Communicator for Android 2.0

59 © 2013 Avaya Inc. All rights reserved. 59 Avaya Mobile Clients Evolution EC500 one-X CES SIP  Simplified user provisioning  Administrative control and BYOD security  Single client adaptability to evolving Avaya environments  Intuitive User Experience without exposing complexity  Mobile-enriched Aura core Avaya Communicator for iPhone 2.x 6.2 Avaya Communicator for Android 2.0

60 © 2013 Avaya Inc. All rights reserved. 60 one-X Mobile iPhone Clients Voice CellularWi-FiCellular Data Cellular/Wi-FiWi-FiCellular/Wi-Fi Telephony/UC Basic TelephonyRich TelephonyTelephony +UC Requirements CM (EC500)CM (SIP Line)CM, one-X CES User Mobile Office ProfessionalCampus-centricRoad Warrior one-X Mobile Lite one-X Mobile SIP iOS one-X Mobile

61 © 2013 Avaya Inc. All rights reserved. 61 one-X ® Mobile Receiving an Incoming call one-X user (DN 5000) has three devices: 1.An IP Phone 2.one-X Mobile equipped Smartphone 3.Home Phone PSTN One-X Client Enablement Services Internet Cellular Network (CDMA/GSM) One-X CES updates EC500 call routing for user’s primary extension (eg. DN 5000 ) one-X Mobile user creates/selects phone(s) to ring with primary extension and one-X Mobile client updates one-X CES using available mobile data connection (2G,3G, Wi-Fi) Aura Communication Manager 3 A call is originated to the Enterprise DN or DID of the one-X user (DN 5000) 2 Aura CM sends the call to the IP set for DN 5000 and the IP set begins to ring 1 4 EC 500 extends incoming call to mobile and any other number entered using one-X Mobile (eg. Home phone) Data Connection Single Number and Voic Cellular Network (CDMA/GSM)

62 © 2013 Avaya Inc. All rights reserved. 62 one-X ® Mobile Originating a Call from Mobile PSTN one-X CES Internet Cellular Network (CDMA/GSM) Having established the user leg of the call, one-X CES signals Aura CM to bridge a 2 nd call to the real destination received in step (1). One-X CES acknowledges the call attempt one-X Mobile user would like to make a call to DN The mobile call attempt is sent from the one-X Mobile client to one-X CES over a secure data connection. Aura Communication Manager 6 The call arrives at the set of DN 4000 with the Enterprise CLID of the one-X Mobile user One-X CES signals the Aura CM to make a call to the call back number chosen by the one-X Mobile user. Data Connection to one-X CES DN Once the call from the Aura CM is answered at the call back destination, one-X CES initiates a 2 nd call to the real destination. Note: The call back destination can be any phone number (e.g. a home phone, a temporary office phone, etc.)

63 © 2013 Avaya Inc. All rights reserved. 63 Avaya one-X ® Mobile SIP for iOS VoIP over Wi-Fi, 3G/LTE without Cellular Dual-Mode support SIP / cellular handoff Single Number Reach Incoming calls to office ring on mobile (shows caller ID) Can be combined w/ EC500 to ring other devices Single Identity Outbound mobile calls are handled by enterprise call server Receiving line shows office ID (hidden mobile number) Low cost mobile communications Enterprise routing for toll avoidance “Free” Wi-Fi connectivity replaces cellular use Single Voice Mail Shares common enterprise voic box Enterprise Voic enforcement (EC500) Enterprise Communication Features Search corporate directory and local contacts Mid-call features, Call persistence, Bridged line appearance Support SES 5.2, SM 6.x iOS 4+

64 © 2013 Avaya Inc. All rights reserved. 64 One-X Mobile SIP iOS Deployment options for Secure VoIP Private Public 3G/4G Cell Data Avaya Aura SBCVPN AccessWLAN/802.11i On-site: Native i security (eg. WPA2) can be used for securing on-site WLAN access Home/ Hot Spot WLAN Off-site: SIP connection can be established through an SBC or via VPN Tunnel using a 3 rd party VPN app

65 © 2013 Avaya Inc. All rights reserved. 65 Call Handover one-X Mobile SIP 6.2 VoIP to Mobile Cellular Network (CDMA/GSM) Call arrives on iPhone native dialer User answers and joins call in progress. CM drops the SIP call. Active SIP call over Wi-Fi (or 3G/4G) connection User wants to handover call to cellular voice network and taps “Handover to Cellular Network” button. One-X Mobile initiates the Extend Call feature of CM via SIP connection w/ Session Manager 4 Aura CM makes a call to the mobile phone number Aura Session Manager Aura Communication Manager

66 © 2013 Avaya Inc. All rights reserved. 66 Call Handover one-X Mobile SIP 6.2 Mobile (EC500) to VoIP Cellular Network (CDMA/GSM) User selects active call appearance and joins call in progress. CM drops the EC500 Call (Aura 6.2 FP2) Active EC500 cellular call. Either initiated from client, or received via single number 2 1 Device associates with WLAN AP and one-X client registers with SM 3 Aura Session Manager Aura Communication Manager

67 © 2013 Avaya Inc. All rights reserved. 67 Avaya one-X Mobile Lite View Lite indicator/ SIP toggle Join Call button triggers Active Appearance Select FNE dialing to join an active call Dial-Pad dialing auto- prefixed with Idle Appearance Select FNE for Aura dial- through outbound calling Features Button launches feature menu (shown on right) Favorites List can be built from local contacts Recents List shows call log of outbound calls (w/o FNE pre- fixes) All iOS contacts + Corporate Directory search (req’s ActiveSync) Settings screen for dial rules, FNEs and client logging Feature menu of configured FNEs

68 © 2013 Avaya Inc. All rights reserved. 68 Avaya one-X Mobile SIP View SIP indicator/ Lite toggle Line Appearance Multiple Line Appearance Keypad dial conversion rules Features button launches feature menu Recents shows SIP and Lite call activity All iOS contacts + Corporate Directory search (req’s ActiveSync) Settings screen for dial rules, SIP Settings and client logging Handoff button initiates Extend Call to Cellular interface Simultaneously manage multiple calls Control Buttons (Hold/unhold, mute, speakerphone)

69 © 2013 Avaya Inc. All rights reserved. 69 Application Specific Security Complements Existing Security Architecture Avaya SBCE Firewall Application Level Security Proxy (Policy Application, Threat Protection Privacy, Access Control)

70 © 2013 Avaya Inc. All rights reserved. 70 Secure Remote Worker with Avaya SBC  Personal PC or iPad devices  App secured into the organization, not the device  One number UC anywhere Avaya SBCE Avaya Aura ® Presence Server System Manager Communication Manager Avaya Aura Conferencing Aura Messaging Session Manager Untrusted Network (Internet, Wireless, etc.)

71 © 2013 Avaya Inc. All rights reserved. 71 Avaya one-X ® Speech Personal Assistant Effective Message, Calendar, and Contact Management ‘Follow Me!’ …and have all your calls flexibly forwarded to you wherever you are. ‘When am I free today?’ …keep track of your time wherever you are! ‘Schedule a reminder.’ …and let yourself be called at any number and reminded, so you won’t forget any of your tasks or appointments! ‘Read my messages.’ …voic and/or . Filter by status or by sender. You can reply, forward, delete, … ‘Send a message.’ …to a contact, to a voic mailbox or somebody within your corporate directory. ‘Make a call.’ …to one of your contacts, somebody within your corporate directory or simply speak the number you want to call!

72 © 2013 Avaya Inc. All rights reserved. 72 Power Collaborator UC&C Applications Office-centric features PLUS Mobile & Virtual worker PLUS Audio conferencing including video and web sharing Video collaboration

73 © 2013 Avaya Inc. All rights reserved. 73 Leveraging the Power of Avaya Aura ® Avaya Aura® Conferencing + Avaya Flare® Experience Scale to Thousands of DesktopsHighly Efficient Bandwidth Management Session Based, Unified Audio, Web & Video* Collaboration Supports BYOD * Intended plan for future roadmap. Refer to disclaimer on Slide #2

74 © 2013 Avaya Inc. All rights reserved. 74 Avaya Aura ® Conferencing 7.2 Video with Avaya Flare ® Experience for Windows and iPad  Avaya Aura Conferencing  Very high-scale distributed media architecture up to 7,500 full audio/web/video conferencing sessions  720p SVC HD video switching  Dramatically reduced bandwidth with media cascading  Powerful content sharing across Flare, PC/Mac web-browsers and smartphones  Avaya Flare Experience  Easy one-click video  Efficient point-to-point SIP video  Drag and drop multi-party conference with video, audio and content  Call into rich Scopia video rooms

75 © 2013 Avaya Inc. All rights reserved. 75 Avaya Aura Conferencing Conferencing and Collaboration services across multiple devices Avaya Flare Experience Apple iPad Avaya Flare Experience MS Windows Avaya Aura Conferencing Client for Apple iPhone and Android Avaya Aura Conferencing Collaboration Agent Browser

76 © 2013 Avaya Inc. All rights reserved. 76 Avaya Aura Conferencing 7.2 Audio and video right from the web browser Roster list for participant management Recent speaker list Initiate screen share and collaboration Initiate recording Access recordings Access to stored docs Share entire screen application or whiteboard

77 © 2013 Avaya Inc. All rights reserved. 77 AAC 7.2 Playback Control Hover for playback controls Display area for active speaker Download content to local PC Selectable playback activities Slide sorter scrolling view

78 © 2013 Avaya Inc. All rights reserved. 78 Recording Attributes – End User perspective  Moderators initiate and/or terminate recording from: –GUI - Collaboration Agent interface –TUI - DTMF *2 to toggle  AAC 7.2 conferences can be recorded automatically (Auto record)  Recording status indicator when recording is in progress.  A conference-wide enunciator plays when recording is initiated  A user line specific enunciator plays when one joins into a conference that is being recorded. I’ve hidden these more detailed slides

79 © 2013 Avaya Inc. All rights reserved. 79 Default Settings in CA - Recording  Auto-Start recording option –Recording starts with the conference start: –When the moderator joins, for typical conference flow -or- –When the first participant joins Fast Start conferences –Recording stops when Moderator exits or selects Stop. –For conferences that are set to continue after the Moderator leaves, the recording stops when the last participant leaves the conference.

80 © 2013 Avaya Inc. All rights reserved. 80 Roster view Sort by Name or by Role Playback: Roster Active Speaker Toggle and indicator

81 © 2013 Avaya Inc. All rights reserved. 81 Download recording Std Windows download dialog Choose (MP3 or SWF) Playback: Download recording

82 © 2013 Avaya Inc. All rights reserved. 82 Audio/Video in CA – End User perspective  Collaboration Agent –No Video window –No option for Audio and Video settings!  Audio and Video in the Collaboration Agent –Basic controls –Self-View Video –Active Speaker indicator

83 © 2013 Avaya Inc. All rights reserved. 83 Audio/Video in CA – Setup Note: The flow at GA will be different but will have similar options  New option to start an Audio and Video call in Collaboration Agent when logging in both as a user or as a guest –You can cancel and join CA as usual (no Audio and Video)  Tuning Wizard option –Test and choose audio and Video devices that are available in your machine  Must NOT have any other Softphone or App using the audio and video resources

84 © 2013 Avaya Inc. All rights reserved. 84 Audio/Video in CA – End User perspective  Audio, Web and Video conferencing using your browser only!!

85 © 2013 Avaya Inc. All rights reserved. 85 Avaya Aura Delivers Industry Lowest Operating Cost © 2011 Avaya Inc. All rights reserved.85 Source: Nemertes Research 2013: DN Operational Cost Drives Stark Differences in First ‐ Year Telephony, UC First ‐ Year Cost Avaya Aura drives lowest operating cost!

86 © 2013 Avaya Inc. All rights reserved. 86 Avaya offers a lower TCO (product, implementation, maintenance) over 5 years Avaya proposed the most competitive offer regarding Architecture, Technology/Features, Price and accomplishment to requirements. 1. Comparision TCO 5 years 2. General Evaluation on all four categories © 2012 Avaya Inc. All rights reserved. Enterprise with 2,000 Users and 100% UC

87 © 2013 Avaya Inc. All rights reserved. 87 References ~5500 endpoints & 35 locations to-date Replacing 39 CS1k, Meridian and 3 x Cisco systems Managed by 2 full-time admins + 1 contract ~2000 endpoints & 40 locations to-date Continuing to grow/expand sites worldwide Managed by 2 telecom admins ~1800 endpoints & 10 locations to-date End state of over 16 sites with another 14 x SIP only locations Managed by 3 telecom admins

88 © 2013 Avaya Inc. All rights reserved. 88 Chasing the Puck The idea behind these two slides, is that if we wait till the next best UC tool comes out, that we will never catch up

89 © 2013 Avaya Inc. All rights reserved. 89 Skate to where the puck will be “Skate to where the puck will be” There’s no time like the present to start moving towards the goal

90 © 2013 Avaya Inc. All rights reserved. 90 Canucks closing slide Proudly Powered by


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