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Internet Services Retail Product 23 February 2010 BLOCKBUSTER DEALS (Streamyx Combo Dual Play-2P)

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Presentation on theme: "Internet Services Retail Product 23 February 2010 BLOCKBUSTER DEALS (Streamyx Combo Dual Play-2P)"— Presentation transcript:

1 Internet Services Retail Product 23 February 2010 BLOCKBUSTER DEALS (Streamyx Combo Dual Play-2P)

2 OBJECTIVE To encourage Streamyx customer to increase voice utilisation. Target launch date for this initiative is 1 st March To simplify the product portfolio and communication to the market.

3 PRODUCT OFFERING COMBO 384kbps COMBO 512kbps COMBO 1Mbps COMBO 2Mbps COMBO 4Mbps BROADBAND PRICE (RM) VOICE PLAN FEE RM10INCLUSIVE F2F * FREE (when take-up RM10) FREE F2M * 25sen (when take-up RM10) 15sen10sen DECT PHONE (FREE AZTECH when take-up RM10 ) FREE MODEM TYPEWIREDWIFI CALL PLAN CODE DFLT21CBLT01CBLT02CBLT03CBLT04

4 PRODUCT DESCRIPTION This is a bundle package for broadband and voice call plan except for 384kbps speed. For broadband, the package offering is Streamyx Combo starting from 384kbps until 4 Mbps speed. Streamyx Combo 384kbps come together with WIRED modem and add on RM10 voice plan which is optional to the customers plus FREE Aztech DECT cordless phone. Streamyx Combo 512kbps until 4mbps will be inclusive of voice call plan, Wifi modem and comes with FREE Panasonic DECT Phone (512kbps will get Aztech DECT Cordless Phone). Customers will enjoy Call Plan offerings as below: FREE Fixed to Fixed call nationwide. Cheaper Fixed to Mobile rate depending on speed No Call Plan Package Fee

5  Speed of service is on ‘best effort’ basis with 24/7 Broadband.  Service is subject to availability and technical testing.  For NEW and EXISTING customers.  This special packages valid for SUCCESSFUL Streamyx installation and activation ONLY. Thus, TM Homeline subscription before the said event is treated separately and subject to TM Homeline Terms & Conditions.  The minimum subscription period is 12 MONTHS.  If customers terminate within the minimum subscription period, RM 350 for administration fee will be charged.  Modem warranty is only for 12 months.  DECT Phone will be given to New Installation (NI) and Upgrade Speed upon Streamyx Activation.  For Voice Plan RM10/Free Voice : Subject to 5% service tax Customer can start enjoying voice plan on the next TM Homeline bill date after Streamyx service is activated.The voice charges before such notification(s) will be treated as normal charges. The existing voice plan will be terminated on the next bill date after Streamyx service is activated. TERMS AND CONDITIONS READ CAREFULLY & UNDERSTAND ALL T&C

6 TERMS AND CONDITIONS  For customer with existing call plan with Voice 10, Voice 28 or ANY other call plan will be terminated automatically by system and start enjoy new call plan upon successful registration.  Zero Entry Cost for Streamyx service:  Waived activation of RM 75  Installation of RM88 (0 Entry Cost ) for Streamyx Combo.  For NEW TM Homeline:  Connection fee of RM50 for new TM Homeline will be excluded.  Deposit fee of RM75 will be charged for TM Homeline.  Internal Wiring for TM Homeline is chargeable (RM30- RM50).  Registration for call plan effective date : immediate BP  Termination for call plan effective date: immediate BP READ CAREFULLY & UNDERSTAND ALL T&C

7 TERMS AND CONDITIONS  DECT Phone: Applicable for New Installation (NI) and Upgrade only. Migration to same speed will NOT be receiving Free DECT Phone. Upgrade within this package will NOT be receiving new DECT Phone.  FREE DECT Phone will be couriered to customers.  For existing customer who does not subscribe to the above call plan, TMpoint can proceed to migrate/upgrade to the plan. READ CAREFULLY & UNDERSTAND ALL T&C

8 Case Eligibility for new DECT phone New Streamyx Blockbuster Deals Application 512k, 1M, 2M, 4MYes New Streamyx Blockbuster Deals Application 384k with RM10 packageYes New Streamyx Blockbuster Deals Application 384k without RM10 packageNo Existing Streamyx customer upgrading speed and package to Streamyx Blockbuster Deals (speed upgraded) Yes Existing Streamyx customer migrating to Streamyx Blockbuster Deals (speed maintained) No Upgrade speed within Streamyx Blockbuster Deals packagesNo A new DECT Cordless phone will be given according to the rules in the table below: TERMS AND CONDITIONS BrandModelSEF CodePackage Aztech/Tabir Omega/MarsTel -DECT 384k with RM10 package Aztech/Panasonic -AECT512k 1311PECT1M 6411PEC12M 6411PEC14M

9 PRICING PLAN FOR 384KBPS WIRED Plan NameCommercial Name Download Speed Upload Speed Plan Streamyx G.Lite Home 384k Basic 60 - Free Modem (Streamyx Combo) Streamyx 384k (Free Modem) - RM60 (Blockbuster Deals) 384k128k Plan Streamyx G.Lite Home 384k Basic 60 - Free Modem (Streamyx Combo) (Upgrade Streamyx 384k (Free Modem) - RM60 (Blockbuster Deals) (Upgrade) 384k128k Plan Streamyx G.Lite Home 384k Basic 60 - Free Modem (Streamyx Combo) (Upgrade/Downgrade) Streamyx 384k (Free Modem) - RM60 (Blockbuster Deals) (Upgrade/Downgrade) 384k128k Plan Streamyx G.Lite Home 384k Basic 60 - Free Modem (Streamyx Combo) (Streamyx in a box) (Upgrade) Streamyx In-A-Box 384k (Free Modem) - RM60 (Blockbuster Deals) (Upgrade) 384k128k Plan Streamyx G.Lite Home 384k Basic 60 - Free Modem (Streamyx Combo) (Streamyx in a box) (Upgrade/Downgrade) Streamyx In-A-Box 384k (Free Modem) - RM60 (Blockbuster Deals) (Upgrade/Downgrade) 384k128k

10 PRICING PLAN FOR 512KBPS – 4M Plan NameNew Commercial Name Download Speed Upload Speed Plan Streamyx G.Lite Home 512k Basic 90 - Free Modem (Streamyx Combo) (Mobility at Home)Streamyx 512k (Free Modem) - RM90 (Blockbuster Deals)512k256k Plan Streamyx G.Lite Home 512k Basic 90 - Free Modem (Streamyx Combo) (Mobility at Home) (Streamyx in a box) (Upgrade) Streamyx In-A-Box 512k (Free Modem) - RM90 (Blockbuster Deals) (Upgrade)512k256k Plan Streamyx G.Lite Home 512k Basic 90 - Free Modem (Streamyx Combo) (Mobility at Home) (Streamyx in a box) (Upgrade/Downgrade) Streamyx In-A-Box 512k (Free Modem) - RM90 (Blockbuster Deals) (Upgrade/Downgrade) 512k256k Plan Streamyx G.Lite Home 512k Basic 90 - Free Modem (Streamyx Combo) (Mobility at Home) (Upgrade) Streamyx 512k (Free Modem) - RM90 (Blockbuster Deals) (Upgrade)512k256k Plan Streamyx G.Lite Home 512k Basic 90 - Free Modem (Streamyx Combo) (Mobility at Home) (Upgrade/Downgrade) Streamyx 512k (Free Modem) - RM90 (Blockbuster Deals) (Upgrade/Downgrade)512k256k Plan NameNew Commercial Name Download Speed Upload Speed Plan Streamyx G.Lite Home 1.0M Basic Free Modem (Streamyx Combo) (Mobility at Home)Streamyx 1.0M (Free Modem) - RM110 (Blockbuster Deals)1.0M384k Plan Streamyx G.Lite Home 1.0M Basic Free Modem (Streamyx Combo) (Mobility at Home) (Streamyx in a box) (Upgrade) Streamyx In-A-Box 1.0M (Free Modem) - RM110 (Blockbuster Deals) (Upgrade)1.0M384k Plan Streamyx G.Lite Home 1.0M Basic Free Modem (Streamyx Combo) (Mobility at Home) (Streamyx in a box) (Upgrade/Downgrade) Streamyx In-A-Box 1.0M (Free Modem) - RM110 (Blockbuster Deals) (Upgrade/Downgrade) 1.0M384k Plan Streamyx G.Lite Home 1.0M Basic Free Modem (Streamyx Combo) (Mobility at Home) (Upgrade) Streamyx 1.0M (Free Modem) - RM110 (Blockbuster Deals)(Upgrade)1.0M384k Plan Streamyx G.Lite Home 1.0M Basic Free Modem (Streamyx Combo) (Mobility at Home) (Upgrade/Downgrade) Streamyx 1.0M (Free Modem) - RM110 (Blockbuster Deals) (Upgrade/Downgrade)1.0M384k Plan NameNew Commercial Name Download Speed Upload Speed Plan Streamyx G.Lite Home 2.0M Basic Free Modem (Streamyx Combo) (Mobility at Home) (HSI) Streamyx 2.0M (Free Modem) - RM140 (Blockbuster Deals)2.0M512k Plan Streamyx G.Lite Home 2.0M Basic Free Modem (Streamyx Combo) (Mobility at Home) (HSI) (Upgrade) Streamyx 2.0M (Free Modem) - RM140 (Blockbuster Deals) (Upgrade)2.0M512k Plan Streamyx G.Lite Home 2.0M Basic Free Modem (Streamyx Combo) (Mobility at Home) (HSI) (Upgrade/Downgrade) Streamyx 2.0M (Free Modem) - RM140 (Blockbuster Deals) (Upgrade/Downgrade)2.0M512k Plan NameNew Commercial Name Download Speed Upload Speed Plan Streamyx G.Lite Home 4.0M Basic Free Modem (Streamyx Combo) (Mobility at Home) (HSI) Streamyx 4.0M (Free Modem) - RM160 (Blockbuster Deals)4.0M512k Plan Streamyx G.Lite Home 4.0M Basic Free Modem (Streamyx Combo) (Mobility at Home) (HSI) (Upgrade) Streamyx 4.0M (Free Modem) - RM160 (Blockbuster Deals) (Upgrade)4.0M512k Plan Streamyx G.Lite Home 4.0M Basic Free Modem (Streamyx Combo) (Mobility at Home) (HSI) (Upgrade/Downgrade) Streamyx 4.0M (Free Modem) - RM160 (Blockbuster Deals)(Upgrade/Downgrade)4.0M512k

11 PLAN CODE ACTIVATION IN CASS MAMSDPLN SISTEM PERKHIDMATAN AUTOMATIK PELANGGAN TARIKH: 08/06/16 PENAMBAHAN/PEMOTONGAN PELAN ALPP/SLPP MUKA : 0001 ================================================================================ NO AKAUN UTAMA : D TEMPOH BIL : 26 STATUS KEUTAMAAN MSC : KOD SEGMEN : R PENAMBAHAN PELAN ALPP/SLPP KOD PELAN : TARIKH KUATKUASA PELAN : TEMPOH PERJANJIAN : 00 BULAN NO PERKHIDMATAN : KOD AGEN : TARIKH PERMOHONAN : NAMA IBU : PEMOTONGAN PELAN ALPP/SLPP TARIKH TARIKH KOD NOMBOR PILIH KOD TEMPOH KUATKUASA TAMAT AGEN PERKHIDMATAN _ CBLT SYSTEM PILIH : U-UBAH/POTONG B-BATAL =============================================================================== PF2-TENTUKAN PF3-TAMBAH PF4-UBAH/POTONG/BATAL PF7-BELAKANG PF8-DEPAN PF9-SENARAI PELAN PF10-DESTINASI PF11-MENU PELAN PF6-CLEAR SILA MASUKKAN BUTIRAN PELAN, TARIKH PERMOHONAN & NAMA IBU For new fixed line customers, they will get no fixed line rental prior to Streamyx activation. The call plan will be effective on the next bill date. For existing fixed line customers, the fixed line rental will be charged as per normal prior to Streamyx activation. No fixed line rental and call plan will be effective on the next bill date.

12 BILL PRESENTMENT The 1st bill received upon Streamyx activation include the following: 1 st month subscription fee Advance charge of the 2nd month subscription fee. Waiver on fixed line rental

13 ScopeResponsible Parties Product BrandingStreamyx Blockbuster Deals Selling and approaching customers(where to apply) TM POINT and TAD ( walk in customer) Resellers PTT Direct Sales ATL  TV Commercial (12 march 2010) Radio Newspaper Billboard BTL Leaflet Application form Street Bunting Panel Poster Poster Sales Bunting Product Announcement Portal GO TO MARKET

14 APPLICATION FORM

15 APPLICATION FORM T&C

16 LEAFLET

17 PANEL POSTER & SALES BUNTING

18 TABLE TOP FRONT

19 TABLE TOP FAQ

20 A&P TIMELINE

21 Info Center The information on the packages can be obtained from the following:-  TMpoint including TAD  Consumer Sales  Silver Partner  – Package info & updates  100 (press 2 :Internet Services) - Customer Interaction Center for product query, check Streamyx availability etc.

22 Thank you


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