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San Bernardino County Transitional Assistance Department Improving Efficiency Through Automated Alerts/Reports Presented by June Hutchison.

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Presentation on theme: "San Bernardino County Transitional Assistance Department Improving Efficiency Through Automated Alerts/Reports Presented by June Hutchison."— Presentation transcript:

1 San Bernardino County Transitional Assistance Department Improving Efficiency Through Automated Alerts/Reports Presented by June Hutchison

2 Caseload and Growth San Bernardino County Rising caseload growth necessitates more efficient means of controlling the workflow

3 Automated Alerts/Reports Examples: Application processing timeframes (30/45) ES/IN REs/RCs Automated alerts and reports, sent directly to line staff and Mgrs/Sups allow for better workflow controls. Timely processing and improved customer service result.

4 Reports Development Identified: Types of alerts Data needs Developed: Specific Alert Reports Report Dissemination Method Training and documentation regime Consulted and contracted with eXemplar to define business needs and provide efficiency strategies.

5 Reports –Key Features ed automatically weekly to EACH worker (to staff) No additional system to log into Reports in Excel attachment  Easy to save/annotate/modify Workers can be assigned to receive one or multiple reports Supervisory/Management receive all alerts/reports for subordinate staff

6 Reports Criteria and Function Replaces Multiple Reports Prioritizes Work  Show users what is due and when Allow For Pro-active Case Management  Performance Management Tracking Creates Communication Forum Between all Levels of Staff

7 Developed Specific Reports CW/FS Intake CW/FS Continuing Med-iCal Intake Medi-Cal Continuing MC/NAFS Child Care Foster Care Internal Fraud Alerts…

8 Types of Information on the Alert Reports Food Stamps: Applications Nearing 30 Days Expedited Services – Due and Delinquent Re-Certifications Due Food Stamps Denied Prior to 30th Day (with reason code) QR7s Due C-IV Tasks Due IEVS Processing Rent Exceeds Income IDTs (with correct office posted) Critical MEDS alerts CalWORKs and Medi-Cal alert reports also provide information using the appropriate 45 day and other regulatory time frames for the respective programs

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