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Dictatorship and Diplomacy; The Campus Politics of Successful IT Projects Utah State University – Logan, Utah 84322 Dictatorship & Diplomacy The Campus.

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Presentation on theme: "Dictatorship and Diplomacy; The Campus Politics of Successful IT Projects Utah State University – Logan, Utah 84322 Dictatorship & Diplomacy The Campus."— Presentation transcript:

1 Dictatorship and Diplomacy; The Campus Politics of Successful IT Projects Utah State University – Logan, Utah Dictatorship & Diplomacy The Campus Politics of Successful IT Projects Copyright Rory J. Weaver This work is the intellectual property of the author. Permission is granted for this material to be shared for non-commercial, educational purposes, provided that this copyright statement appears on the reproduced materials and notice is given that the copying is by permission of the author. To disseminate otherwise or to republish requires written permission from the author.

2 Dictatorship and Diplomacy; The Campus Politics of Successful IT Projects Utah State University – Logan, Utah Dr. Barbara White Vice President for Information Technology and Chief Information Officer Rory J. Weaver Assistant to the CIO

3 Dictatorship and Diplomacy; The Campus Politics of Successful IT Projects Utah State University – Logan, Utah And the Problem is: Leadership Styles IT Opinions Campus Politics !! Budgets !! CommitteesCeaseless Debate This is not Sports… We have Fighting. Torture. Revenge…

4 Dictatorship and Diplomacy; The Campus Politics of Successful IT Projects Utah State University – Logan, Utah Ingredients of Projects

5 Dictatorship and Diplomacy; The Campus Politics of Successful IT Projects Utah State University – Logan, Utah And the Solution Is: Learn to Identify the ‘Success / Failure’ Indicators Stop the debates and get the job done! Understanding campus politics can make the difference between success and failure.

6 Dictatorship and Diplomacy; The Campus Politics of Successful IT Projects Utah State University – Logan, Utah What are Success / Failure Indicators?

7 Dictatorship and Diplomacy; The Campus Politics of Successful IT Projects Utah State University – Logan, Utah Indicator #2 Indicator #3Indicator #4 The Big Picture Opinion vs Knowledge The Golden Rule Fair Play Indicator #1

8 Dictatorship and Diplomacy; The Campus Politics of Successful IT Projects Utah State University – Logan, Utah How to Identify Success / Failure Indicators

9 Dictatorship and Diplomacy; The Campus Politics of Successful IT Projects Utah State University – Logan, Utah Indicator #1 How ‘Big’ is The Big Picture Enterprise Wide The Big Picture College Only Departmental Short term Long term Temporary Permanent Noble CauseBluff “Is It True Love or an MLT” “What’s so Important…”

10 Dictatorship and Diplomacy; The Campus Politics of Successful IT Projects Utah State University – Logan, Utah True Love A Most Noble Cause (or an MLT?)

11 Dictatorship and Diplomacy; The Campus Politics of Successful IT Projects Utah State University – Logan, Utah Indicator #1 The Big Picture Not who is right, but what is right – for the institution. Case Study The USU Portal Project Communication is Key!

12 Dictatorship and Diplomacy; The Campus Politics of Successful IT Projects Utah State University – Logan, Utah Quick History President Hires Another VP for … CIO convenes Portal Committee Committee Examines Issues – Recommend Solution New VP takes exception CIO Clarifies Recommendation New VP Responds: ‘You’re Wrong. I’m Right. Do It My Way! I’m New’

13 Dictatorship and Diplomacy; The Campus Politics of Successful IT Projects Utah State University – Logan, Utah Thread Original Message From: Non Attendee To: New VP New VP, The most recent Portal committee meeting was held yesterday and here is the review of that meeting: … NA.

14 Dictatorship and Diplomacy; The Campus Politics of Successful IT Projects Utah State University – Logan, Utah Thread 2 From: New VP To: NA cc: CIO NA, Portals are marketing and customer service functions. Portals are not for the tech staff… NewVP.

15 Dictatorship and Diplomacy; The Campus Politics of Successful IT Projects Utah State University – Logan, Utah Thread 3 From: CIO Reply To: NewVP NewVP, Please see my "take", on all of this per the message that ‘NA’ sent. It is my understanding that ‘NA’ was not at the meeting… There appears to be some confusion… Thanks. CIO

16 Dictatorship and Diplomacy; The Campus Politics of Successful IT Projects Utah State University – Logan, Utah Thread 4 From: NewVP Reply To: CIO CIO, This is all screwed up. I forwarded to you ‘NA's with my responses. In your response you combined my responses and ‘NA’s together into statements never said. NewVP

17 Dictatorship and Diplomacy; The Campus Politics of Successful IT Projects Utah State University – Logan, Utah Thread 5 From: CIO To: NewVP, NA, & Attendee Please accept my apology per any misinterpretation; I was simply trying to clarify "where we are“. It was not my intent to cause more confusion....although apparently I did. Again, my apology. CIO.

18 Dictatorship and Diplomacy; The Campus Politics of Successful IT Projects Utah State University – Logan, Utah Indicator #2 Opinion vs. Knowledge Are you a politician or a technician? What technology to use (or vendor) How to apply chosen technology Know what you’re talking about. “I don’t think it means what you think it means.”

19 Dictatorship and Diplomacy; The Campus Politics of Successful IT Projects Utah State University – Logan, Utah “Inconceivable!” “You keep using that word. I do not think it means what you think it means.”

20 Dictatorship and Diplomacy; The Campus Politics of Successful IT Projects Utah State University – Logan, Utah Indicator #2 Opinion vs. Knowledge Are you a politician or a technician? Case Study WIRELESS IMPLEMENTATION Know what you’re talking about.

21 Dictatorship and Diplomacy; The Campus Politics of Successful IT Projects Utah State University – Logan, Utah Wireless Opinions The Institute of Electrical and Electronic Engineers (IEEE) has formally approved the global standard,… VnuNet.com, Dec. 13, 2001 A group of technology leaders say they are building standardized specifications for writing mobile Internet applications. BEA Systems, Borland Software, Hewlett- Packard, IBM, Oracle, and Sun Microsystems are backing Nokia Corp.'s open mobile architecture,… Information Week, Dec. 19, 2001

22 Dictatorship and Diplomacy; The Campus Politics of Successful IT Projects Utah State University – Logan, Utah Opinion/Knowledge Hierarchy Tech Bent Student Employees Dept. System Admins Secretaries et.al. Dept. Guru Dean / Dept.Hd. Legal Issues Safety Issues

23 Dictatorship and Diplomacy; The Campus Politics of Successful IT Projects Utah State University – Logan, Utah OSI Network Model

24 Dictatorship and Diplomacy; The Campus Politics of Successful IT Projects Utah State University – Logan, Utah Indicator #3 The Golden Rule “He who has the gold… Rules!” Gold = Dictatorship No Gold = Diplomacy Gold / No Gold <> Success

25 Dictatorship and Diplomacy; The Campus Politics of Successful IT Projects Utah State University – Logan, Utah Indicator #3 The Golden Rule Case Study The USU Portal Project

26 Dictatorship and Diplomacy; The Campus Politics of Successful IT Projects Utah State University – Logan, Utah Sequence of Events CIO Convenes Portal Committee Committee Examines Issues The President says “Reconsider” Committee Re-examines Issues Recommend Solution

27 Dictatorship and Diplomacy; The Campus Politics of Successful IT Projects Utah State University – Logan, Utah President says ‘Reconsider’ Politician or Technician The President has the final word. The recommended solution was too costly in several ways – Up Front Costs Ongoing Maintenance Human Capital Requirements

28 Dictatorship and Diplomacy; The Campus Politics of Successful IT Projects Utah State University – Logan, Utah Indicator #4 Fair Play No hidden agendas. No soapboxes. Honest, Genuine, Respectful, Issues oriented collaboration. “I know something you don’t know…”

29 Dictatorship and Diplomacy; The Campus Politics of Successful IT Projects Utah State University – Logan, Utah “I know something you don’t know…”

30 Dictatorship and Diplomacy; The Campus Politics of Successful IT Projects Utah State University – Logan, Utah Indicator #4 Fair Play Case Study The USU Data Warehouse Project

31 Dictatorship and Diplomacy; The Campus Politics of Successful IT Projects Utah State University – Logan, Utah The Former President’s Project President Appoints ‘Favorite Son’ to Council CIO Convenes DW Advisory Council Council Examines Issues – Propose Solutions Council Moves Forward in Spite of ‘FS’ Result: Award Winning Product ‘Favorite Son’ Vetoes ‘Everything’

32 Dictatorship and Diplomacy; The Campus Politics of Successful IT Projects Utah State University – Logan, Utah Conclusion Lessons Learned and Take Home Points Get ALL the Facts Get High Level Commitment Do it Right – The First Time Involve Anyone/Everyone Affected Repent and Forgive Kiss each other and live ‘Happily Ever After’

33 Dictatorship and Diplomacy; The Campus Politics of Successful IT Projects Utah State University – Logan, Utah It’s ‘kissing’ again. You don’t want to hear that...

34 Dictatorship and Diplomacy; The Campus Politics of Successful IT Projects Utah State University – Logan, Utah The End (Except for Q & A)


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