ACANDO Acando is a company of programme managers, project managers and business analysts focused on raising the bar for project success. We engage differently to create the conditions for success so that projects achieve both benefit and the best possible delivery. Our customers tell us that our consultants achieve this better than 99% of the time (and our engagement model guarantees this). Acando is a company of programme managers, project managers and business analysts focused on raising the bar for project success. We engage differently to create the conditions for success so that projects achieve both benefit and the best possible delivery. Our customers tell us that our consultants achieve this better than 99% of the time (and our engagement model guarantees this).
WHY DO PEOPLE HATE PROCESSES? Lack of clear purpose – what problem is this process here to fix? Who actually uses the output of the process, if anyone? Might follow the process but often hinder the project Can encourage fear of risk rather than encouraging active management Often focus is on the easy to measure
Mismatch between strategic priorities for the business and individual projects. No pre-agreed measures of project success. Poor project management skills. Poor change control. Evaluation focused on price or timescale rather than long-term value for money and business benefits. Lack of engagement and leadership by senior management REASONS FOR PROJECT FAILURE
AND WHEN THINGS GO WRONG? MORE PROCESSES! Exception Reports Sunrise/ sunset meetings Additional metrics Daily reporting Project audits
Too many processes Can’t see the wood for the trees Keeping the boxes ticked Risk averse culture DROWNING NOT WAVING
POOR PROJECT TEAMS STRUGGLE REGARDLESS OF PROCESS GOOD PROJECT TEAMS SUCCEED IN SPITE OF PROCESS TRUE OR FALSE?
WHERE DO WE REALLY WANT TO GET TO? The project followed each of the 72 procedural steps and completed all the required templates The project delivered the new functionality that enabled us to generate additional revenues of £2M this year WHAT IS MORE IMPORTANT TO YOUR CEO?
WHERE DO WE REALLY WANT TO GET TO? We want to improve the success rate for projects We want projects to deliver more of their business benefits We want projects that align to our business strategy
WHAT PROCESSES DO WE WANT? Legislate for success not failure Look to capture warning signs early and clearly If issues are found then intercede quickly and decisively
LEGISLATE FOR SUCCESS Clear process and guidelines - focus on the what, not the how, and make them relevant Leadership – aligned and effective Organisation – lean and focused on strategy Culture - supportive engagement Change Management – anticipate, learn and adapt People – confident, motivated and capable
CAPTURE FAILURE EARLY AND CLEARLY Identify the key, meaningful triggers and have refined processes that capture these. Don’t lose these key processes in a morass of less effective ones Make sure the outputs of the processes are actively used by someone who is knowledgeable, pragmatic and respected.
Assess; Have the team got it under control? If not, can you help them get it under control? If that seems unlikely, then change. If you do change, give that a chance to succeed. INTERCEDE QUICKLY AND DECISIVELY
If people see processes that are actively used, reviewed and acted on, they will follow them, and are much more likely to respect them.
CONCLUSIONS Good processes good. Bad processes bad. Choose your processes with care and do not blanket adopt anything without critically assessing it The purpose of processes should be to guide teams, and to flag issues early, not drown teams in bureaucracy Each process should have a clear purpose and it’s output actively used by the right person Processes do not replace strong leadership and a lean supportive culture Capture warning signs early and act on them Intercede quickly and decisively, and with the right person