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COPYRIGHT © 2011 ALCATEL-LUCENT. ALL RIGHTS RESERVED. Zhenjun Zhu May 18 2011 Alcatel-Lucent: Delivering eHealthcare over Mobile Broadband Through Open.

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Presentation on theme: "COPYRIGHT © 2011 ALCATEL-LUCENT. ALL RIGHTS RESERVED. Zhenjun Zhu May 18 2011 Alcatel-Lucent: Delivering eHealthcare over Mobile Broadband Through Open."— Presentation transcript:

1 COPYRIGHT © 2011 ALCATEL-LUCENT. ALL RIGHTS RESERVED. Zhenjun Zhu May 18 2011 Alcatel-Lucent: Delivering eHealthcare over Mobile Broadband Through Open Innovations

2 Agenda 1.Introduction to Connected Care 2.Open Innovations – ng Connect Program 3.Individual Connected Care Services 4.Service Scenarios 5.Closing

3 Technologies and Standards Unified Communications Integrate Platforms VoIP RTLS Portals Alerts & Notifications Contact Centers Social Networking Cloud Computing Patient identification Tele-medicine Wireless HIE EMR HIMMS analytics Infrastructure Capabilities Event Driven Integrated Collaborative Converged Voice/Data/Video Mobile Service Oriented Aware Compliant Secure Agile Scalable Convenient High Performance Interoperable Accessible What Analysts say about Digital Care Delivery Applications & Systems BI/Analytics Patient Throughput Logistics Clinical Decision Support Care Coordination Integrated Clinical Admin & Financial systems Interactive Patient Care Systems Process Improvement Personal Health Management e-health Outcomes Patient safety Financial Compliance Patient satisfaction Quality Measures Digital Care Delivery

4 Our “Connected Healthcare” Solution Strategy “Connected Healthcare” is a dynamic and comprehensive connection between a patient and the medical care system Dynamic: accounts for time, location and type of care (wellness, chronic, acute and palliative care) Comprehensive: all data (not just whatever silo is available) Your “Communication” Partner for the Healthcare Powered by Convergence, Innovations and a centralized deployment model

5 ng Connect eHealthcare Open Innovation Framework Carrier Network In-Hospital Network In-Hospital Network In-Hospital Network In-Hospital Service Applications DiagnosticsMonitoring Communication Medical Records Billing / AdminRemote Patient …. Nurses Managers Doctors Remote Patients Smart Devices Smart Devices + Sensor Network In-hospital Patients Wireline WirelessVoice Fixed Access4G Wireless Access2G / 3G Access Application Enablement – Supporting Cloud-based eHealth Healthcare Application Platform

6 Our proven services Connectivity Services Wireless Services Reachability Services Telemedicine Services Patient Services Clinical Workflows Services Metro Area Networking Medical LAN Data Center Remote workers Medical WiFi networks Mobile networks WiFi – DECT Tracking Land Mobile Radio Service integration Voice Com. Video Com. Unified Com. Mobile Com. Applications Mobilization services Third Party integration (nurse call ….) Remote Patient Monitoring Telemedicine contact center Video Conferencing Virtual Hospital Digital Signage IPTV – WebTV Patient infotainment Self-service center Multichannel contact center Inter-division workflow process Workflows between hospitals and other care groups Under Development

7 A Network Operations Center for Healthcare Aggregate View of Sensor Data

8 The Healthcare Communication Highway Acute Care Polyclinics Nursing homes Community Center Centralization & Virtualization: Data Center: Speed of delivery Consolidation of services EMR-EPR / PACS / UC- Video.. Communication Network Services: Medical record access Remote patient monitoring Remote consultancy Video services Education services Patient services Health Information Exchange (HIE) … Requirements: Deep QoS / service levels / VPLS-MPLS Fully redundant Secure Remote access is fundamental for a digital hospital

9 The Healthcare Communication System Acute Care Polyclinics Nursing homes Community Center Floor wiring Closet: Multiple stacks Redundancy Connects all services Power over Eth Access Security VLAN / QoS Core network : 2 layered model Full Redundancy for all Services Call Servers Unified com. Video Servers Clinical Servers Services are distributed between the stac ks VLAN’s per service

10 The in-building Wireless Services Acute Care Polyclinics Nursing homes Community Center WiFi enabled Communication Equipment WiFi enabled Medical Equipment WiFi for patients

11 The in-building Wireless System Security For a stable reliable MEDICAL Wireless System Acute Care Polyclinics Nursing homes Community Center WiFi Security: SSID per service WPA2 encryption QoS a/b/g/n Beaconing Air Monitoring SSID: data (*) SSID: voice (*) SSID: biomed (*) SSID: guests (*) Not broadcasted A n ubiquitous, secure wireless system is fundamental for a digital hospital

12 Asset and People Tracking Acute Care Polyclinics Nursing homes Community Center -Each WiFi device -Each person carrying a WiFi device can be tracked Know if doctor is in and where she-he is. All other people or assets can be tracked as well Alarms SMS Movements Alarm Messages Temperature

13 Empower caregivers with the right communication tools Directory list of Doctors, Nurses … Presence and IM Instant Conference call setup (with RFID tracking.. Where is…..?) Call SMS Conferencing Life example Mobile Phone Applications

14 Emergency Call Handling 995/999 Hello… My Husband have a chest pain and …. !!! … … Ok… patient name is Morine, NRIC S6987342G at address …… Medical Contact Center Patient Record Name: Morine, Jackson NRIC: S69876342G Address: 33, Pink Rose Garden Medical History: High Blood Pressure ….. Medical Doctor: Dr. Tan Voice Contact Centre Patient Record Retrieval

15 Ambulance Dispatch, Patient Registration, Record Retrieval, Real-Time Calling, One Number Service Hospital Admission Registration Patient Medical Record Retrieval Ambulance Dispatch Dr Black’s One Number Extension Number 1995 DID 6333 1995 Telephone Call Dual Ring Not At Desk Dr Tan answer the call on his mobile phone. Even he is not at his desk, he never miss any calls. Patient Record Name: Morine, Jackson NRIC: S69876342G Address: 33, Pink Rose Garden Medical History: High Blood Pressure ….. Medical Doctor: Dr. Tan

16 Situation CRITICAL… the team goes into action Blood Pressure Dropping Chest Pain Nurse Call Dr. Black is with a patient. Nurse McCormick send instant message to Dr Black. Nurse McCormick

17 Responding to Urgent IM while Busy Nurse McCormick Dr Black with another patient, giving some quick advise to Nurse McCormick.

18 Instant Conference Message Content: N. Jordan We have an emergency in ICU 3 Please join instant conference. S. Dubois J.P. Albinet P. SmithT. Martin Instant Conference Room

19 Nurse McCormick Dr Black Pharmacist Heart Specialist Collaboration (all media-all devices) Enablers for Tele-Health with the integration of medial info Instant messaging IM, telephony and Outlook ® calendar presence Ad hoc, meet-me, and scheduled conferencing Application sharing, desktop sharing, document management Web and audio conference recording and play back HD P2P and multiparty video Invite external participants (partners/ customers) Internal and secured external access (HTTPS) Vital Signs

20 Pandemic Time – Responding to Crisis Containment, Quarantine Status Alert Broadcast Join Task Force Meetings Collaboration- anytime, anywhere Flu Alert Status The H1N1 Flu Alert Status is now Green! Please join the conference for the follow up task force meeting. Voice Message Recording Automated Message Delivery System (AMDS)

21 Keep your Chronic Disease people stable and outside the acute care Polyclinics Nursing homes Community Center Acute Care Automatic transmission Secure and easy Includes life-style Triage and Alarms Adjust medication Follow your results Share with friends Useable in Clinics Community Centers Alcatel-Lucent Tele-Health Manager Export to EMR diabetes, hypertension, congestive heart failure and COPD monitoring

22 Alcatel-Lucent TeleHealth Manager solution Components to cover different Chronic illnesses Ultra 2 Ultra Mini LifeSource UC-321 PBT LifeSource UA-767 PBT Scales Oxymeter Blood pressure meter Blood glucose meter Friends - Family PatientsCaregivers Also SMS/e-mail alerts and clinical patient record export PSTN Wirelessdevices Automatedtransport StorageAlertsPresentationResults

23 The usage in Clinics – Community Centers and Hospitals Allows the Careprovider to take the readings of multiple patients using only one set of equipment and one mobile handset. Works with diabetes, hypertension, congestive heart failure and COPD monitoring. Allows the user to use all of the features of the mobile application, only for many different Clients. Has a built-in feature that confirm the ownership of the readings that are being transmitted to the back-end server. Can be used in conjunction with single-user mode.

24 Extend the acute care. “Virtual Hospital” Physician consultant Studio Desk top Telemedicine Desk Community Center Acute Care Virtual Hospital Suite Tele-Monitoring Tele-Consultation Tele-Stroke Tele-Conference Communication Highway Audio Video Contact Center LAN / WiFi Clinical systems integration

25 Example: Functional Vision – X-Ray Solution is streamlining the communication process – allowing care to be the Priority in an integrated care system Doctor X-Ray Radiology Escalation (On Duty Doctor) After Hours Referral Image Radiology Report Notification Escalation Radiology Who is available? Message alerts Feedback notification

26 COPYRIGHT © 2011 ALCATEL-LUCENT. ALL RIGHTS RESERVED. eHealthcare is a system, not just a technology or solution A basic framework is needed to build individual implementations Open innovation is key


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