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5/9/2015 2005 Copyright 5/9/2015 DAY ONE IN THE LIFE OF A DISASTER....... 11:00 a.m. Tornado Watch Issued, Northern & Central IL 2:00 p.m. Rain Showers.

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Presentation on theme: "5/9/2015 2005 Copyright 5/9/2015 DAY ONE IN THE LIFE OF A DISASTER....... 11:00 a.m. Tornado Watch Issued, Northern & Central IL 2:00 p.m. Rain Showers."— Presentation transcript:

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3 5/9/2015 DAY ONE IN THE LIFE OF A DISASTER :00 a.m. Tornado Watch Issued, Northern & Central IL 2:00 p.m. Rain Showers Began 2:29 p.m. Severe Thunderstorm Warning Issued 2:29 p.m. NWR Alarm Activated at Parsons Mfg 2:30 p.m. Parsons Emergency Response Team Leader Notified 2:32 p.m. Team Leader Physically saw Rotating White Cloud 2:33 p.m. Severe Weather Plan Instituted 2:34 p.m. Tornado Warning Issued 2:34 p.m. PA Announcement made to go to Designated Storm Shelter 2:37 p.m. All 150 Personnel Accounted for in Storm Shelter Designations 2:41 p.m. F4 Twister Destroyed Entire Facility of Parsons Manufacturing 2005 Copyright

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7 5/9/2015 Total Destruction: Building & Contents Total Destruction: Manufacturing Base Total Destruction: Work-In-Progress Total Destruction: Inventory Total Destruction: Office Operations Total Destruction: Computer Hardware & Software Total Destruction: Database & Records 2005 Copyright

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9 5/9/2015 Why Zero Injuries & Zero Fatalities? 2005 Copyright

10 5/9/2015 THE DAYS THAT FOLLOWED.... Within one week... Temporary plant offices were set up in the area w/phone service and computer service Manufacturing jobs “farmed out” to local businesses Within one month... Fire destroyed temporary facilities and new temporary location was found. Within one week... SECOND temporary facilities were up and running One year later... New facility built and running at 60% of production 2005 Copyright

11 5/9/2015 “... proof that having a plan, practicing the plan and implementing the plan SAVED lives and SAVED the future of the company.” 2005 Copyright

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13 5/9/ Copyright Sept. 2005: New Orleans, LA Category 5 Hurricane Katrina blasted the Gulf Coast causing mass destruction. Severe flooding resulted after a 20+ foot storm surge caused levees around the city, most of which was 20’ BELOW sea level, to fail. Vehicles sat submerged, while people who ignored warnings took refuge on rooftops, awaiting rescue.

14 5/9/ Copyright Orleans Parish: Refugees from County Prison were held on a highway overpass in New Orleans, awaiting transfer to a temporary prison.

15 5/9/ Copyright Slidell, LA: New cars are seen strewn about a flooded auto dealership lot. Could these now ruined cars have been used to evacuate residents who had no other means of escape?

16 5/9/ Copyright New Orleans: An aerial view shows flooded school buses. Could these now ruined busses have been used to evacuate residents who had no other means of escape?

17 5/9/ Copyright Refugees try to leave town on foot, via the I-10 bridge, after floodwaters forced them to evacuate their homes.

18 5/9/2015 Why Thousands Of Injuries & Dozens Of Fatalities? 2005 Copyright

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21 5/9/2015 Phase 1: EMERGENCY PREPAREDNESS * This is the part you must know without looking in your Disaster Recovery Handbook

22 5/9/2015 Where We Start Identify Our Major Exposures Severe Winter Storm Severe Illness / Influenza Epidemic Severe Earthquake Flash Flood Tornado Fire / Explosion Violence In The Workplace Hazardous Material 2. Realize Our Vulnerability 24 / 7 / Assume a Worst-Case Scenario 2005 Copyright

23 5/9/2015 Rule #1 Your first priority is to secure your safety, and the safety of your fellow employees Copyright

24 5/9/2015 Pre-Loss Safety If there is a warning, follow established Emergency Preparedness Plans to secure the safety of yourself and your fellow employees Copyright

25 5/9/2015 OK, What Are The Plans?

26 5/9/2015 Means that a tornado has been sighted, or has been indicated by radar and may strike in our vicinity. 1)A Tornado Warning will be announced over the intercom. 2)Even if no Tornado Warning is announced, but you hear Civil Defense sirens (other than at 10:00 am on the first Tuesday of each month) 3)Stop what you are doing immediately 4)Go to the kitchen 5) Tenants will be notified by: Lori Jones / Mike Carroll Tornado Warning 2005 Copyright

27 5/9/2015 6)Stay away from windows, protect yourself from being struck by falling objects, injured by flying debris or being blown away. 7)DO NOT GO OUTSIDE TO LOOK! 8)Headcount in the kitchen will be verified by: Tom Fliege / Lori Jones 9)All clear will be determined by: Lori Jones / Mike Carroll Failure to follow the above is grounds for termination. Tornado Warning 2005 Copyright

28 5/9/ Fire Alarm will be announced over the intercom. 2.Stop what you are doing immediately. 3.DO NOT GO INVESTIGATE! 4.Evacuate the Building Immediately via the nearest exit. 5.Go to the Designated Rally Point (Middle of the Back Parking Lot) 6.Headcount at the Rally Point will be verified by: Lori Jones / Mike Carroll 7.Tenants will be notified by: Lori Jones / Mike Carroll 8.Calling 911 will be done by: Cathy Bayless / Aimee Patterson Failure to follow the above is grounds for termination. Fire / Explosion 2005 Copyright

29 5/9/ Notice will be announced over the intercom as a page for Mr. Hawk. (repeat this announcement THREE times) 2.Stop what you are doing immediately. 3.DO NOT GO INVESTIGATE! 4.Evacuate the Building Immediately very calmly, via the nearest exit. 5.Go to the Designated Rally Point (Middle of the Back Parking Lot) 6.Be prepared to disperse into the neighborhood if told to do so. 7.Headcount at the Rally Point will be verified by: Lori Jones / Mike Carroll 8.Tenants will be notified by: Lori Jones / Mike Carroll 9.Calling 911 will be done by: Cathy Bayless / Aimee Patterson 10.All clear will be determined by: Jim Grube / Mike Carroll Violence In The Workplace 2005 Copyright

30 5/9/ A HazMat Alarm will be announced over the intercom. 2.Stop what you are doing immediately. 3.DO NOT GO INVESTIGATE! 4.Evacuate the Building Immediately via the nearest exit. 5.Go to the Designated Rally Point (Middle of the Back Parking Lot) 6.Headcount at the Rally Point will be verified by: Lori Jones / Mike Carroll 7.Tenants will be notified by: Lori Jones / Mike Carroll 8.Calling 911 will be done by: Cathy Bayless / Aimee Patterson Failure to follow the above is grounds for termination. Hazardous Material Exposure 2005 Copyright

31 5/9/ A Severe Storm Warning will be announced over the intercom. 2.Close down your desk and prepare for several days’ absence. 3.Consult local weather and public safety resources for updates. 4.Check with authorities for safest route home. 5.Make certain your car is safe and supplied with blankets and water, in the event of being snowbound, or being forced to make a long journey. 6.Consider “car pooling” for safety. 7.Secure food and supplies for several days at home before going home. 8.Contact your Supervisor after safely arriving home. Severe Winter Storm 2005 Copyright

32 5/9/ If you sense a Severe Earthquake, or hear a Earthquake Alarm over the intercom. 2.Stop what you are doing immediately. 3.Do NOT seek immediate shelter under the nearest doorway or desk. 4.Move to the outer walls of the building, if possible. If not possible, seek shelter near an object that will be unlikely to compress if the roof collapses upon it, but will provide a void in which you can survive. 5.After the Earthquake has stopped, Evacuate The Building Immediately 6.Go to the Designated Rally Point (Middle of the Back Parking Lot) 7.Headcount at the Rally Point will be verified by: Lori Jones / Mike Carroll 8.Tenants will be notified by: Lori Jones / Mike Carroll 9.Calling 911 will be done by: Cathy Bayless / Aimee Patterson Failure to follow the above is grounds for termination. Severe Earthquake 2005 Copyright

33 5/9/ If there is an unusual incidence of illness or an Epidemic or Pandemic are declared. 2.Stay home if you are ill. Notify your supervisor immediately and check in every day that you are ill and unable to come to work. 3.See your doctor for vaccination and medication information. 4.Cover your mouth when sneezing or coughing. 5.Wash your hands frequently. 6.Drink plenty of fluids, take vitamins, and get plenty of rest. 7.If able, be prepared to work from home for several consecutive days. Severe Illness / Influenza Epidemic 2005 Copyright

34 5/9/ A Flash Flood Warning will be announced over the intercom. 2.Close down your desk and prepare for several days’ absence. 3.Consult local weather and public safety resources for updates. 4.Check with authorities for safest route home. 5.Make certain your car is safe and supplied with blankets and water, to be unable to continue, or to make a long journey. 6.Consider “car pooling” for safety. 7.Never drive through water over 6” deep, or through water of unknown depth. 8.Secure food and supplies for several days at home before going home. 9.Call your Supervisor upon arriving safely home. Flash Flood 2005 Copyright

35 5/9/2015 Post-Loss Safety Provide First Aid and Evacuation to all employees in need Copyright

36 5/9/2015 OK, How Do We Provide First Aid and Evacuation?

37 5/9/2015 First Aid & Evacuation: Who, What, How, Where First Aid / CPR / AED Trained Personnel: Tom Fliege Mike Carroll Pam Casper Lori Jones 2005 Copyright

38 5/9/2015 First Aid & Evacuation: Who, What, How, Where Cardiac Distress Breathing Distress Lacerations Burns Fractures Immobilization 2005 Copyright

39 5/9/2015 First Aid & Evacuation: Who, What, How, Where First Aid Kit - Hall Closet Blankets - Hall Closet Automatic External Defibrillator - Kitchen Emergency Flashlights - Kitchen Fire Extinguishers – Copy Room / IT Room / Kitchen 2005 Copyright

40 5/9/2015 First Aid & Evacuation: Who, What, How, Where Ambulance / Employee Transport - Last Resort Proctor Hospital ER miles South Med Point miles North 2005 Copyright

41 5/9/2015 Rule #2 After your safety, your fellow employee’s safety, and your family’s safety & property, your next priority is to service our clients Copyright

42 5/9/2015 Phase 2: Disaster Recovery This is the part that you can refer to your Disaster Recovery Handbook

43 5/9/2015 Post-Loss Disaster Recovery Teams Team Leaders & Alternates Team Members Team Responsibilities 2005 Copyright

44 5/9/2015 Assessment & Salvage Leader: Mike Carroll* Alternate: Pam Casper* Members: Tim Kirkham, Ken Fontana Responsibilities: Assess the building for safety Do we have power? Do we have phones? Do we have water and bathrooms? Inventory equipment and supplies Estimate agency downtime Teams 2005 Copyright

45 5/9/2015 Human Resources Leader: Tom Fliege Alternate: Lori Jones Members: Alan Gordon, Judy Pickens Responsibilities: Headcount Are there injuries? (Execute First Aid & Evacuation) Arrange immediate human necessities Arrange transportation Teams 2005 Copyright

46 5/9/2015 Information Technology Leader: Aimee Patterson Alternate: Lori Jones* Members: Kari Gardner; Judy Garrett Responsibilities: Inventory salvaged equipment Locate laptop Recover data Set up IT/Operations off-site if necessary Arrange off-site communications Relocate personnel and equipment Teams 2005 Copyright

47 5/9/2015 Communications Leader: Cathy Bayless Alternate: Sandy French Members: Tammy Thomas; Abbey Fliege Responsibilities: Contact emergency numbers Facilitate Cell Phones (if necessary) Contact reciprocal (Busey Bank) Notify: off-duty personnel; vendors; carriers; Top 50 clients Verify: Top 50 client losses and need for assistance Facilitate Claims assistance Teams 2005 Copyright

48 5/9/2015 OK, What’s Next? For additional specific detail on what to do next, consult your Hawk Disaster Recovery Plan Manual: Team Alert Phone Chart Team Assignments & Checklists Normal Business Hours Response After Hours Response Notification Lists Critical Vendors List “Top 50” Contact List Alternate Site Information Off Site Data Information Critical Resources Retrieval Hawk Personnel List Status Report Forms Carrier Contact List Client Contact List

49 5/9/2015 Recap (one more time)

50 5/9/2015 Why Do We Need A Plan? What Kind of Plan Do We Need? Where Do We Start? Phase 1: Emergency Preparedness Phase 2: Disaster Recovery Highlights (Who / What / Where) 2005 Copyright

51 5/9/2015 WHO (Emergency Preparedness) First Aid / CPR / AED Trained Personnel: Tom Fliege Mike Carroll Pam Casper Lori Jones 2005 Copyright

52 5/9/2015 WHO (Disaster Recovery) Assessment & Salvage: Carroll*, Casper, Kirkham, Weglarz Human Resources: Fliege, Jones, Gordon, Pickens Information Technology: Patterson, Jones*, Gardner, Robertson Communication: Bayless, French*, Thomas, Hathaway

53 5/9/2015 WHAT (Emergency Preparedness) First Aid Kit - Hall Closet Blankets - Hall Closet Automatic External Defibrillator - Kitchen Emergency Flashlights – Kitchen Fire Extinguishers – Copy Room / IT Room / Kitchen 2005 Copyright

54 5/9/2015 WHAT (Disaster Recovery) TEAM LEADERS & MEMBERS SHOULD Assign Specific Responsibilities to Your Team Members Conduct Regular Reviews of Your Team’s Responsibilities Request Updated Data for Assigned Responsibilities Regularly Never Assume “It Won’t Happen to Us” 2005 Copyright

55 5/9/2015 WHERE Weather Radio: Reception Area Batt-Op Radio / AED / Flashlights: Kitchen First Aid Kit / Blankets: Hall Closet Rally Point: Middle of the Rear Parking Lot Disaster Recovery Plan Manuals: IT Room Safe/ Team Leaders & Members / Busey Bank 2005 Copyright

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57 5/9/2015 QUIZ: 1) What is Rule #1? What is Rule #2? 2) In most cases, what should you do if an alarm is sounded? (Hint: 4 steps – SMERP!!) 3) Where is the rally point? 4) Where do you go in the event of Tornado Warning? 5) What does a page for Mr. Hawk mean? 6) Who has been trained on First Aid / CPR / AED? 7) What Team are you assigned to? 8) Who is your Team Leader? 9) Who is your Alternate Team Leader? 10) Where do you find detailed information & instructions?

58 5/9/2015 Extra Credit: Is Our Ability To Respond To A Disaster A Point Of Differentiation?

59 5/9/2015 Extra Extra Credit: Do You Think That Our Clients Could Use Something Like This Presentation / Plan?

60 5/9/2015 Congratulations! Your Life Just Got A Little Better!


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