Presentation is loading. Please wait.

Presentation is loading. Please wait.

August 2012 Turnkey Mobile Broadband on Demand - Retail © 2012 Sprint. This information is subject to Sprint policies regarding use and is the property.

Similar presentations


Presentation on theme: "August 2012 Turnkey Mobile Broadband on Demand - Retail © 2012 Sprint. This information is subject to Sprint policies regarding use and is the property."— Presentation transcript:

1 August 2012 Turnkey Mobile Broadband on Demand - Retail © 2012 Sprint. This information is subject to Sprint policies regarding use and is the property of Sprint and/or it's relevant affiliates and may contain restricted, confidential or privileged materials intended for the sole use of the intended recipient. Any review, use, distribution or disclosure is prohibited without authorization.

2 2 Customers Want to Stay Connected Everywhere Americans' love for mobile products and services continues to grow.

3 © 2012 Sprint. This information is subject to Sprint policies regarding use and is the property of Sprint and/or it's relevant affiliates and may contain restricted, confidential or privileged materials intended for the sole use of the intended recipient. Any review, use, distribution or disclosure is prohibited without authorization. 3 3 Data Consumption and Enabled Devices are Growing at Impressive Rates Sources: Cisco, Chetan Sharma Consulting Higher adoption of mobile applications among consumers Mobile Data Traffic Growth (US, in terabytes) 5 mil 20 mil 40 mil 10 mil 30 mil Growing Smartphone adoption Building mobility into every product, service, and process by businesses Deployment of high speed 4G networks Greater use of embedded laptops and data cards Wireless network traffic grew by 123% in 2011 while number of wireless enabled-tablets, laptops and modems grew by 49% (CTIA).

4 © 2012 Sprint. This information is subject to Sprint policies regarding use and is the property of Sprint and/or it's relevant affiliates and may contain restricted, confidential or privileged materials intended for the sole use of the intended recipient. Any review, use, distribution or disclosure is prohibited without authorization. 4 Sprint Turnkey Data Solution Turnkey Solution Mobile Broadband on Demand Self- Service Portal Real-Time Metering & Billing Data Meter Policy Mgmt Customer Care Reporting Partner Admin Portal All the components needed to get to market quickly with a branded Broadband offering Promotion code generation Device history Subscriber management Tier 2 Provided by Sprint Partner can whitelist their Retail site Optional graphical user interface can be downloaded for usage monitoring & low usage alerts Manages, authorizes, and monitors services Redirects to the self-service portal when time/usage-based services reach their thresholds Manages payment services Partner-branded website for end-users to select pricing plans Weekly and monthly reports based on devices, plans, usage and revenue

5 © 2012 Sprint. This information is subject to Sprint policies regarding use and is the property of Sprint and/or it's relevant affiliates and may contain restricted, confidential or privileged materials intended for the sole use of the intended recipient. Any review, use, distribution or disclosure is prohibited without authorization. 5 Self-Service Portal for Retail Segment PurchasePlanPriceDataExp. Day Pass $ MB24hrs Weekend Pass $ MB3 days Week Pass $ MB7 days Select Plans Please select from the plans below or input your promotional code below Enter your promotional code for a free plan and select Redeem button. Redeem Login Please enter your user name and password to log in now. User Name ( address) Password (6-10 characters) Forgot Password Payment Amount due excluding taxes: $ You have a balance on your account of $ Please select a payment method. Card on file xxxx-xxxx-1111 New credit/debit card PIN Code PlanPriceDataExp. Day Pass $ MB24hrs Confirmation Congratulations! You have successfully set up your mobile broadband service. was successfully charged $ including taxes, authorization. points toward our rewards program.> Expires:  Partner Branded Solution – Logo, text, color themes, font are configurable  Plans – Ability to offer 3 different data plans  Promotional Code –Supports promotional code(s) for free plan  Login– Supports establishing new account (name, , security Q&A, create password, loyalty number) or login for existing users (for top up)  Partner Loyalty Program Tie-In - Displays and earns Partner program loyalty points for data plan purchases  Payment – Allows diverse payment methods including credit/debit, balance, PIN code and more  Confirmation – Provides subscriber with data plan purchase, expiration date and final charges Submit 1. Purchase Plan 2. Login as New or Existing User 3. Pay (or Bypass with Promo Code) 4. Receive Confirmation SubmitNew Customer Finish

6 © 2012 Sprint. This information is subject to Sprint policies regarding use and is the property of Sprint and/or it's relevant affiliates and may contain restricted, confidential or privileged materials intended for the sole use of the intended recipient. Any review, use, distribution or disclosure is prohibited without authorization. 6 Partner Administration Portal for Retail Segment Device History – See detailed information by Device ID, i.e. plan purchased, credit card successfully charged, promo code generated or used Device ID (MEID or ESN) Change Device Status Notes Promotion Management Promotion Code Management Select plan to associate for promotion code Create Code PlanPriceData Day Pass $ MB Weekend Pass $ MB Week Pass $ MB Select Enter customer address to send promotion code (optional) Submit Device ID (MEID or ESN) Change Device Status Notes Device History Channel: Device: Date & Time Event Code Event Details 12/05/07 18:28: App launch called successfully 12/05/07 18:29: Device service purchased product ID (1) 12/05/07 18:31: Billing service successfully charged credit card (visa ********1111) in amount (43) Device ID Device Status: IN USE AZETVR Promo Code Promotion Code Management – Provides Partner the ability to generate a promotional code associated with any plan offering; and provides mechanism to send to customer – print,

7 © 2012 Sprint. This information is subject to Sprint policies regarding use and is the property of Sprint and/or it's relevant affiliates and may contain restricted, confidential or privileged materials intended for the sole use of the intended recipient. Any review, use, distribution or disclosure is prohibited without authorization. 7 Product Roadmap Loyalty Program Integration  Capture and deliver loyalty information to Partner’s Loyalty Program System  End users can earn loyalty points and/or redeem loyalty points for services System Integration  Provide standards-based API with which Partner can directly integrate its CRM system, if desired Advanced Policy Controls  Partner can offer free traffic to designated sites regardless of data plan, data usage or expiration  Partner can offer sponsored browsing which allows access content/sites without impacting data usage (e.g. 1 GB of USA Today with plan purchase)  Partner can offer a limited content set plan (purchase a “social networking” plan which only permits access to Face Book, Twitter, Yahoo Messenger) Value Added Services  Subscriber portal can aggregate and display content dynamically from the Partner Content Portal including product offers, couponing, promotions. The data meter can also display this information subject to size limitations.

8 © 2012 Sprint. This information is subject to Sprint policies regarding use and is the property of Sprint and/or it's relevant affiliates and may contain restricted, confidential or privileged materials intended for the sole use of the intended recipient. Any review, use, distribution or disclosure is prohibited without authorization. 8 Device Fulfillment and Management  Partner can work directly through their Sprint Preferred Fulfillment Vendor (FV) to obtain the devices  WSA  AeroVoice  FVs will manage the following (pricing will be decided between Partner and Fulfillment Vendor)  Bar code the device  Permanently display the device name and password on the device  Custom packaging (hard case, car charger, instructions, etc.)  Ensure accessories have been lab tested and meet industry/OEM/Sprint specifications  Ability to pad print logos  Ability to ship devices to multiple locations  Ability to easily order replacement devices, accessories, packaging, user guides by location  Device activation and deactivation  Quality check / testing prior to shipping  Manage returns and warranty

9 © 2012 Sprint. This information is subject to Sprint policies regarding use and is the property of Sprint and/or it's relevant affiliates and may contain restricted, confidential or privileged materials intended for the sole use of the intended recipient. Any review, use, distribution or disclosure is prohibited without authorization. 9 Pricing 1.Sprint per MB Charge - $ $0.031 (MB Charge varies based on Care Option Selected) 1.Sprint per MB Charge with Sprint Care - $0.031 per MB 2.Sprint per MB Charge with Partner Care - $0.027 per MB 3.Sprint per MB Charge with Partner Only – $0.025 per MB 2.Monthly Recurring Charge per device - $ Per Rental Period Fee ** - $.40 (per purchased session, per device, and not to exceed 7 days). 4.In-language portal - $4,000 per language (one time fee) 5.Initial Set-Up Costs for Mobile Hotspot Rental - $25,000 Includes account set-up, realm configuration, billing setup, subscriber database, business rules and pricing plans, website portal branding, development and testing. Partner can be commercially deployed in 4-6 weeks 6.Other customizable options can be quoted ** Rental period is a purchased session which can be either a time period such as a day, or exceeding the usage cap in a day. Another way to think about this is a fee “per billable event”.

10 © 2012 Sprint. This information is subject to Sprint policies regarding use and is the property of Sprint and/or it's relevant affiliates and may contain restricted, confidential or privileged materials intended for the sole use of the intended recipient. Any review, use, distribution or disclosure is prohibited without authorization. 10 Care Pricing Options Sprint Care - Offers Partners relief by being the front line care representative. Sprint would support rental customers by: handling care calls, validating device within Sprint systems, checking coverage, researching and confirming outage reports, providing technical assistance, and validating device status thru Telespree. Any monetary issues, disputes, or lost/damaged device calls would be transferred to the Partner for resolution. Partner Care - Places the Partner in the position to receive calls for care. The Partner would support rental customers by: handling care calls, checking coverage maps, providing basic technical assistance, validating device status thru Telespree and monetary issues, disputes, or lost/damaged devices. Advanced technical issues would be transferred to Sprint care team. Partner Only - Places all aspects of care with the Partner. Any technical issues are referred to Sprint by creating a CTMS ticket and following up with the assigned ASM.

11 © 2012 Sprint. This information is subject to Sprint policies regarding use and is the property of Sprint and/or it's relevant affiliates and may contain restricted, confidential or privileged materials intended for the sole use of the intended recipient. Any review, use, distribution or disclosure is prohibited without authorization. 11 Pricing Tool The Pricing Tool can be used by the Partner to determine monthly revenue by location and payback on the device costs by inputting different assumptions and estimating their retail price.

12 © 2012 Sprint. This information is subject to Sprint policies regarding use and is the property of Sprint and/or it's relevant affiliates and may contain restricted, confidential or privileged materials intended for the sole use of the intended recipient. Any review, use, distribution or disclosure is prohibited without authorization. 12 Getting Started Master services agreement between Sprint and Wireless Partner Agreement with Sprint-approved device Fulfillment Vendor Partner portal configuration and deployment Partner purchase devices and accessories End to end testing Partner employee training Service merchandising collateral

13 © 2012 Sprint. This information is subject to Sprint policies regarding use and is the property of Sprint and/or it's relevant affiliates and may contain restricted, confidential or privileged materials intended for the sole use of the intended recipient. Any review, use, distribution or disclosure is prohibited without authorization. 13 Roles / Responsibilities Sprint Provides Partner Provides Network usage and prepaid rating Branded portal setup Administration portal Customer Care Determined by Care option Telecom tax calculation Markets to end users Trains sales force Customer Care Determined by Care Option Telecom tax remittance Partner works with Sprint-approved Fulfillment Vendor to source devices

14 © 2012 Sprint. This information is subject to Sprint policies regarding use and is the property of Sprint and/or it's relevant affiliates and may contain restricted, confidential or privileged materials intended for the sole use of the intended recipient. Any review, use, distribution or disclosure is prohibited without authorization. 14 Tax Remittance  Sprint’s vendor will provide Partner monthly reports stating Partner’s telecom tax obligations  Partner will be responsible for remitting telecom taxes  Helpful vendors to assist in this task include  Atlantax, Atlantax  Thomson Reuters Thomson Reuters  KPMG KPMG  The Compliance Group The Compliance Group

15 © 2012 Sprint. This information is subject to Sprint policies regarding use and is the property of Sprint and/or it's relevant affiliates and may contain restricted, confidential or privileged materials intended for the sole use of the intended recipient. Any review, use, distribution or disclosure is prohibited without authorization. 15 Timeline Week Week Systems Processes Phase II Enhance- ments Admin Portal End User Portal Pricing Plan Types Sprint Contract Fulfillment Vendor Arrangements Stock New Devices Implement New Procedures Print Marketing Collateral Train store personnel on new product Distribute Marketing Collateral Phase 1 Launch 3Q12 Phase 2 Launch 4Q12 Loyalty Program Integration System Integration Advanced Policy Controls Value Added Services

16 © 2012 Sprint. This information is subject to Sprint policies regarding use and is the property of Sprint and/or it's relevant affiliates and may contain restricted, confidential or privileged materials intended for the sole use of the intended recipient. Any review, use, distribution or disclosure is prohibited without authorization. 16 Thank You!


Download ppt "August 2012 Turnkey Mobile Broadband on Demand - Retail © 2012 Sprint. This information is subject to Sprint policies regarding use and is the property."

Similar presentations


Ads by Google