1. ELIGIBILITY REVIEW PROGRAM

2. Reengineering of the Unemployment Processes

3. Focus One-Stop U.C. Program Efforts on Reemployment Assistance Establish 2 Claimstaking & Adjudication Hubs (Tallahassee & Ft. Lauderdale) Establish a Statewide Customer Call Center in Orlando

4. Reengineer U.C. Processes in 3 Major Areas Expand & Enhance Internet Claims Develop & Implement Automated Telephone Claims Reengineer Document Management & Environment

5. How It Will Work Transition RSVP & Other Customer Calls to Orlando Call Center at 1-866-778-7356 Claims to be Filed by Internet, Mail and Fax Customer Concerns, Problems & Assistance to be Addressed and Resolved primarily by Telephone via the Orlando Call Center All appeals will be filed via mail or fax directly to: The Office of Appeals Building L, Suite 210 325 John Knox Road Tallahassee, Florida 32303 Fax No. 850-921-3524

6. What This Means In Your One-Stop Customers Wanting to File for Unemployment Can and Should be Able to Utilize your Resource Room for Internet, Telephone or Mail/Faxed Claims Customers Will Be Given Their Local RSVP Telephone Number for all Claims Contacts –Local One-Stops will be freed of the thousands of U.C. customer calls received

7. One-Stop Staff Will Primarily Focus on Reemployment Services, Eligibility Review and Profiling Services –Flexibility/Local Control of E.R.P. scheduling, service delivery etc. What This Means In Your One-Stop

8. ELIGIBILITY REVIEW PROGRAM PURPOSE AND REASON Offer re-employment services Monitor continued UC eligibility Detect unreported earnings, job separations and other potential issues Discuss training needs and opportunities USDOL mandated program Improve improper payment rate

9. Benefit to the One-Stop Career Centers Increase placement rates Reduce the UC payment error rate Reduce the UC payment duration as shown on the Red/Green Report Provide a steady source of applicants reporting to the One-Stop Career Center Provide an invaluable resource of dislocated workers

10. Tips for Conducting a Successful Group E.R.P. Interview

11. Welcome & Introduction (tell the claimants why they’re there…) To review their continued U.C. eligibility…AND Discuss the reemployment services training opportunities available at the One- Stop Career Center

12. List of “To Do’s” Tell them how long the session will last (90 minutes?) Make Sure everyone has a pen (dark ink) Everyone has a 231A (questionnaire) or 231 (signed & dated) and a microfilm patch Sheet Review Work Search Requirements Go through questions one at a time Identify Issues - ask for more info on the reverse side of form if necessary Compile (separate ERPs with & without issues)

13. Meanwhile … the scrubber”..scrubs the claims clean by…. Running BH10 claim histories from sign- in sheet Prints BH10s with issues May (if desired) call claimants out one at a time

14. U.C. Items to be Covered During the Presentation… things like.. Why the 1st check is only for one week What days to call R.S.V.P. Advise to continue work search unless they receive an official “Approved Training” Determination * Ask customers who are having difficulty with the directions to stay after the session ends…

15. Suggested Re-employment Topics to Discuss During the E.R.P. Presentation The Grief Cycle as it relates to the loss of a job Job Search Strategies available at the One- Stop (Emphasize value of Services available at no charge) –Resource Room –Reemployment Seminars –Resume Assistance –Aptitude Testing Local Labor Market Trends Other Services Available –Veterans –Voc Rehab –NAFTA/TRA –Other Job Training Opportunities Tips for Keeping A Job

16. After the Presentation is Complete... Address Specific Concerns with Customers remaining after the session Walk customers over to meet with DVOP/LVER, Employment Counselor Conduct a Brief Tour of the Resource Room

17. Meanwhile…the “Scrubber” (along with other associates as available)... Deletes BQ41 “06 ERP” flag Adds other non-mon potential issue flags & comments as necessary “Tallies” each ERP via mainframe transaction BL80 Checks O.D.D.S. “A” Registration Screen - completing a full registration if necessary Completes appropriate O.D.D.S. screens if claimant has returned to work (Obtained Employment….or Was claimant provided a Service (such as L.M.I.) during the E.R.P. Interview

18. CUSTOMER CLASSIFICATION Applied to all intrastate claimants ERP classification assigned at time of filing new or additional claim Classification codes may change as circumstances dictate

19. CUSTOMER CLASSIFICATION cont’d ERP values entered via JB51 transaction: 1-7 - brought in on week indicated 6 -assigned to all internet claims 8-10 -brought in at the time assigned to default value ( 10 weeks) blank -defaults to 10 weeks 75 -Claimant is scheduled to return to work within 8 weeks. If claimant does not return to work, will be scheduled for ERP

20. CUSTOMER CLASSIFICATION ERP values entered via JB51 transaction (cont’d): 87Migrant Seasonal Farm Worker (MSFW) if claimant wants to register but will not be scheduled for ERP unless it’s a PRIORITY 99MSFW with work search code of 1 Labor union members Approved training Labor dispute

21. AUTOMATION PROCESS PRIORITY ERP SELECTION UI claimants with prior overpayments Partially unemployed claimants To check for job separations and potential issues for claimants who have ceased reporting earnings Conflict between benefits paid and earnings reported by the employers

22. AUTOMATION PROCESS Cont’d NON - PRIORITY ERP Determined in need of ERP based on current ERP classification codes entered at the time the claim was filed. Could be reclassified later due to changing circumstances.

23. SCHEDULING THE ERP INTERVIEW Gives the number of PRIORITY and NON- PRIORITY ERPs to be scheduled Scheduling must be completed Monday thru Thursday, notices are sent out Friday for the week after next. Secured Transaction BL70 is used to schedule the claimants for an interview

24. BL70 TRANSACTION

25. SCHEDULING THE ERP INTERVIEW (cont’d) Time slots on the BL70 scheduling screen are from Monday - Friday, 8 a.m. to 4 p.m. All priority ERPs must be scheduled. Additional time slots will automatically be added if needed Can select specific days and times or default to a previously selected time table.

26. SCHEDULING THE ERP INTERVIEW (cont’d) Can schedule by the group or individuals –G groups, by the hour –A individuals, by the half hour Notices advise claimants of the date and time to report, to bring their work search records, to complete the reverse of Form UCB-231A and report with the notice. Partial claims must report. If any have returned to work, they will be ERPed if an initial claim or an additional claim is filed.

27. SCHEDULING THE ERP INTERVIEW (cont’d) Failure to schedule ERP interviews each week or program the default screen through transaction BL70 will result in 100% of all ERPs, both priority and non-priority, being automatically scheduled

28. BL70 TRANSACTION Enter the number of claimants you want scheduled for a given appointment time/day slot Under the M column you may enter either G for groups or A for individuals. If neither G nor A are indicated, the default is automatic Priority group members will be scheduled first and then the selected non-priority members Changes to the distribution of appointments cannot be made after 6:00 p.m. Thursday when the last selected pattern becomes final After the schedule becomes final, the benefit history will be flagged with an 06ERP flag

29. ERP SCHEDULE The ERP Schedule can be accessed by using the Sysout Archival and Retrieval System (SAR) by viewing Report UB2039.

30. PRIORITY 06ERP FLAG PRIORITY ERP FLAGS WILL APPEAR ON THE CLAIM HISTORY AS FOLLOWS : FLAG APPEARING ON HISTORY PRIORITY IDENTIFIED O6ERP PRIORITY: OVERPAYMENT PRIOR OVERPAYMENT 06ERP PRIORITY: CROSSMATCH CONFLICT BETWEEN BENEFIT WEEKS AND REPORTED WAGES 06ERP PRIORITY: LOW EARNINGS PARTIALLY EMPLOYED 06ERP PRIORITY: EARNINGS STOPPED EARNINGS NO LONGER REPORTED

31. BIO8 TRANSACTION The BI08 is a nonsecured transaction used to detect any benefit/earnings conflict The BI08 only reveals crossmatch for PRIORITY ERP claimants Once BI08 identifies a conflict, the interviewer should always review the UC Tax Screens and a Benefit History The ERP crossmatch only indicates that a potential exists for overpayment of benefits.

32. BIO8 TRANSACTION

33. REVIEW OF FORMS UCB-231A ERP appointment notice and form mailed to claimant UCB-231 Used for completing and documenting ERP interview if claimant forgets to bring in UCB-231A UCB-232 Eligibility Review Interviewer’s Checklist (Optional)

34. REVIEW OF FORM UCB-231A TYPES OF WORK BEING SOUGHT? Available in local labor market? Claimant’s previous work experience? Any other types of work the claimant may be able to perform? LOWEST ACCEPTABLE WAGE Reasonable for local labor market? Reasonable for claimant’s work experience? HOURS & DAYS AVAILABLE FOR WORK Reasonable for work claimant is seeking? Reasonable for local labor market?

35. REVIEW OF FORM UCB-231A (CONT’D) DISTANCE WILLING TO TRAVEL AND TRANSPORTATION Reasonable for the area? If no private transportation available, what public transportation available to claimant? How does claimant look for work? HAS CLAIMANT BEEN ABLE AND AVAILABLE FOR WORK? Check work search record for weeks with little or no job contacts Cover any issues (Enter appropriate flag)

36. REVIEW OF FORM UCB-231A (CONT’D) HAS THE CLAIMANT WORKED ANY SINCE FILING THE CLAIM? Check UC TAX Screen (UCTE) Transaction UTCR plus social security number - check lag quarter wages against the last reported employer Check dates worked against weeks claimed on UC If discrepancy exists, enter BQ41 (09$WE) flag. ANY PROSPECTS OF WORK? Definite date to return to work. If so, enter BQ41 (09RTW) flag.

37. REVIEW OF FORM UCB-231A (CONT’D) IS THERE ANY REASON THE CLAIMANT CANNOT ACCEPT FULL-TIME WORK? If yes, enter appropriate potential availability issue (05) flags. DID THE CLAIMANT REFUSE AN OFFER OF WORK? If yes, enter appropriate potential issue (02) flags.

38. REVIEW OF FORM UCB-231A (CONT’D) HAS THE CLAIMANT STARTED RECEIVING A PENSION? If yes, is it a base period employer? If not, then no issue. If it is a base period employer, a potential issue exists. (Enter BQ41 04RET flag) IS THE CLAIMANT IN TRAINING? If yes, could be a potential issue. (Enter 05SCH flag) DISCUSS THE TYPES OF TRAINING AVAILABLE Have list of training available locally

39. UI COMPUTER TRANSACTIONS Enter UI to access unemployment records. Type in your UserID and Password. Press Enter. ********************************************************************************* * FLORIDA DEPARTMENT OF LABOR AND EMPLOYMENT SECURITY * * * THE NETWORK CENTER IS STAFFED FROM 7AM TO 5PM WEEKDAYS * * FOR ASSISTANCE CALL THE CORPORATE HELPDESK AT: * * 1-850-488-HELP / SUNCOM 6-278-HELP * * ********************************************************************************* * APPL.ID DESCRIPTION * * ------- ----------- * * ES - TO ACCESS JOBS AND BENEFITS APPLICATIONS * * JIS - TO ACCESS JOB INFORMATION SYSTEM ONLY * * UI - TO ACCESS UNEMPLOYMENT INSURANCE APPLICATIONS * * LES - TO ACCESS ALL OTHER DLES APPLICATIONS (AD, VR, WC) * * NVASP - TO ACCESS THE HRS SYSTEM (WAGES) * * *PLEASE ENTER ONE OF THE ABOVE APPLICATION IDS AT THE PROMPT BELOW AND* *PRESS THE ENTER KEY * * TERMID = C341PRSG * ********************************************************************************* ENTER DESIRED APPLICATION ID => UI Signon for CICS/ESA Release 4.1.0 APPLID TUI WELCOME TO CICSTUI * PRODUCTION SIGN-ON REGION * PROD LPAR Type your userid and password, then press ENTER: Userid.... U571spm Groupid... Password... Language... New Password... DFHCE3520 Please type your userid. F3=Exit

40. UI COMPUTER TRANSACTIONS (Cont’d) To view a claimant's UC benefit claim history, type BH01/SS# for oldest to the newest listing or BH10/SS# for reverse newest to oldest listing. UTJ0 NEXT: utcr 261470005 LVL: 0 05/24/01 UTMUT00 UC Tax Main Menu 13:49:20 1 Account Maintenance (UTC0) 2 Case Management (UTM0) 3 Collections (UTO0) 4 Field Audit (UTA0) 5 Registration (UTG0) 6 System Support (UTS0) 7 Tax Rate (UTR0) 8 Tax/Wage Reporting (UTW0) Select: 01 HELP S03 EXIT 00003 Selection required To access the UC Tax screens, type UCTE, press Enter. To view wages, tab the cursor to the word "NEXT:" and type UTCR and the SSN (no spaces) and hit Enter.

41. UI COMPUTER TRANSACTIONS (Cont’d) This screen shows wages that were reported for the social security number. You can page forward by pressing the F8 key.To look at previous pages, press F7. UTCR NEXT: LVL: 0 05/24/01 UTMAM44 UC Tax SSN Detail 13:59:22 SSN: 261 47 0005 Employee Name Acct ID Qtr/Yr Wages H CT HUGHES RHONDA C 1064824 A 2 1999 6,009.16 Y EMPLOYER NAME/ADDRESS 3 1999 4,912.75 EVEREADY BATTERY COMPANY INC 4 1999 1,970.12 FL C/O THE FRICK COMPANY P O BOX 283 SAINT LOUIS MO 63166 01 HELP 03 EXIT 08 FWD S03 MENU S05 SUSP S06 RESM S11 CMFM S12 FIND 00091 MORE PAGES EXIST

42. UI COMPUTER TRANSACTIONS (Cont’d) UTG5 NEXT: LVL: 0 05/24/01 UTMRG07 UC Tax Employer Detail 1 14:13:27 Account ID: 1064824 6 Status: A ACTIVE FEIN: 43 1407915 Name: EVEREADY BATTERY COMPANY INC Law Code: F SUCCESSION Empr Type: RG REGULAR Field Off: FIELD OP Trade Name: Addr Line 1: C/O THE FRICK COMPANY Effective: 07 01 1986 Addr Line 2: P O BOX 283 Establish: 07 01 1986 City: SAINT LOUIS Inactive: State: MO Zip: 63166 0283 Reason: Phone: 314 997 2100 Ext: To Rate: Legal Entity Type Spc Mailing: Rate Eff: 1 2001 CO CORPORATION Uncollectible: Rate:.0540 Source: ER EMPLOYER R EFT 01 HELP 03 EXIT 05 RLTN 06 ADDR 11 CMNT 12 CNCL S01 FHLP S02 CASE S03 MENU S04 NAME S05 SUSP S06 RESM S09 PHON S10 DTL2 S11 CMFT S12 FIND To search for the employer's UC tax account number using the employer's NAME, type after NEXT: at the top of the page, UTG5,,employer name (no spaces) and hit Enter. UTJ0 NEXT: utg5,,eveready battery company inc LVL: 0 05/24/01 UTMUT00 UC Tax Main Menu 13:49:20 1 Account Maintenance (UTC0) 2 Case Management (UTM0) 3 Collections (UTO0) 4 Field Audit (UTA0) 5 Registration (UTG0) 6 System Support (UTS0) 7 Tax Rate (UTR0) 8 Tax/Wage Reporting (UTW0) Select: 01 HELP S03 EXIT 00003 Selection required This screen shows the employer's telephone number and address.

43. ERP RESPONSIBILITIES FOR ONE-STOP CAREER CENTERS SCHEDULE ERP INTERVIEWS TALLY ERP VIA BL80 SECURED TRANSACTION TO REMOVE 06ERP FLAG ORDER CERTIFICATIONS VIA BP52 SECURED TRANSACTION ADD APPROPRIATE POTENTIAL ISSUE FLAGS & COMMENTS IF NEW ISSUES ARE DISCOVERED FORWARD ERP QUESTIONNAIRE FORM TO APPROPRIATE ADJUDICATION HUB

44. BL80 TRANSACTION This transaction is used to update the history to indicate the completion of an ERP interview.

45. ERP Interview Completion via BL80 This transaction is used to update the history to indicate the completion of an ERP Interview. This transaction will produce information for periodic reports of ERP activities to management. 1. The counter containing the number of weeks since the last ERP Interview will be reset to zero (or a value specified by the operator); 2. An ERP Interview will be tallied; 3. The operator may add comments to the history in an area supplied; The BH10 can be accessed before the ERP Interview is processed. The BQ41 can be accessed as the ERP Interview is processed.

46. BQ41 FLAG TRANSACTION BQ41 POTENTIAL ISSUES - 261 47 0005 EFF ENTER SSN AND EFF DATE, THEN PRESS ENTER BQ41 POTENTIAL ISSUES - 261 47 0005 EFF 02 25 01 NO MORE POTENTIAL ISSUES EXIST FOR SSN TO FLAG A POTENTIAL ISSUE, PLEASE ENTER REQUESTED DATA BELOW ISSUE: 05HTH SUSP: PEND: 05 20 01 REJ: COMMENT: PER ERP, CLT WAS SICK FROM 05/18/01 THRU 05/24/01. "ENTER" PROCESS NEW ISSUE AND RECEIVE BLANK SCREEN FOR ADDING NEW ISSUE "PF1/PF13" DISPLAY TRANSACTION HELP WINDOWS "PF12/PF24" ERASE ALL UPDATES FOR THIS SSN AND ALLOW ENTRY OF NEXT SSN- BYB After entering transaction code BQ41, type in the claimant’s social security number, press Enter. Enter the appropriate flag code and enter the date of the potential issue in the Pending section. Be sure to add a comment that this potential issue was discovered during the ERP.

47. BP52 COMPUTER TRANSACTION Frequently due to the scheduling process, it will be necessary to use transaction BP52 to request additional certifications and restart the RSVP claim process.

55. Claim filed via Internet

57. Potential issue flags codes are as follows: 00NMP - NONMONETARY DETERMINATION PENDING 01DIS - DISCHARGE 02AWK - AVAILABLE WORK 02JRF - JOB REFERRAL REFUSAL 02 JSRJOB SERVICE REGISTRATION IS NOW REQUIRED 02ROW -REFUSED OFFER OF WORK 04RET - RETIREMENT INCOME 04WLN - WAGES IN LIEU OF NOTICE 05DMC-DOMESTIC CIRCUMSTANCES 05CIT - CITIZENSHIP 05DSW - DISTANCE TO WORK/TRANSPORTATION 05GEN - GENERAL AVAILABILITY 05HTH - HEALTH 05PRG - PREGNANCY 05SCH - SCHOOL OR TRAINING 05TRV - TRAVELING/OUT OF STATE 06ADR-ADDRESS HAS CHANGED 06CIC - CALL-IN CARD SENT 06 DEF-DEFERRED STATUS -- NEEDING ERP 06ERP - ELIGIBILITY REVIEW PROGRAM (DELETES AUTOMATICALLY WHEN SUBSEQUENT WEEK PROCESSED) 06JSR - JOB SERVICE REGISTRATION 08JHD - JOHNSON DECISION, 2ND DETERMINATION PENDING 08VOL - VOLUNTARY QUIT

58. 09BTD - BETWEEN TERMS DENIAL 09ARN-EMPLOYER REPORTED CUSTOMER HAS BEGUN TO WORK 09LOA - LEAVE OF ABSENCE 09RTW - RETURN TO WORK (DEFINITE JOB ATTACHMENT) 09SDP - SICK OR DISABILITY PAY 09SEA - SEASONAL EMPLOYMENT 09SEM-SELF-EMPLOYMENT 09SEP-RSVP JOB SEPARATIONS 09SUS - SUSPENSION, 2ND DETERMINATION PENDING 09VHP - VACATION OR HOLIDAY PAY 09WCP - WORKERS' COMPENSATION 09$WE - EARNING IN WEEKS NOT CLAIMED, POTENTIAL SEPARATION ISSUES OR ADDITIONAL CLAIM COUNT 10FED-VERIFICATION OF FEDERAL WAGES NOT YET RECEIVED 10UCX-UCX CLAIMANT RESIDING OUT OF STATE 15RQR-REQUALIFYING REQUIREMENTS (3X WBA) 19JSA-JOB SEARCH ASSISTANCE 19PRO-FAILURE TO ATTEND MANDATORY RE-EMPLOYMENT SERVICES If the flag code is not sufficient explanation of the reason for the flag, a short comment may be keyed in after the word "COMMENT. For complete displayed instruction for using transaction BQ41 or any other transaction, on a clear screen key in BN00/(transaction code). Potential issue flags codes - continued