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OVERVIEW NOVA’S CRISIS INTERVENTION MODEL. National Organization for Victim Assistance NOVA’S Crisis Intervention Model Maslow’s Hierarchy Psychological.

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Presentation on theme: "OVERVIEW NOVA’S CRISIS INTERVENTION MODEL. National Organization for Victim Assistance NOVA’S Crisis Intervention Model Maslow’s Hierarchy Psychological."— Presentation transcript:

1 OVERVIEW NOVA’S CRISIS INTERVENTION MODEL

2 National Organization for Victim Assistance NOVA’S Crisis Intervention Model Maslow’s Hierarchy Psychological First Aid Resiliencey

3 National Organization for Victim Assistance Services of crisis team: – Family Assistance Center (FAC) set-up – Companions – Individual Crisis Intervention (ICI) – Group Crisis Intervention (GCI) – Educational Sessions – Memorial Planning and Assistance – Death Notification

4 National Organization for Victim Assistance Diagramming a Disaster Determine cause: natural, human, technological Determine elements involved: earth, wind, fire, water, people Determine issues of concern: sensorial, duration, conceptual

5 National Organization for Victim Assistance Diagramming a Disaster Chronology Pre-disaster Equilibrium Previous disaster history Cultural/economic tensions Warning Characterized by anxiety Disaster subcultures Credible vs. non-credible

6 National Organization for Victim Assistance Diagramming a Disaster Chronology Threat Responses vary: emotional problem-solving disengagement or “blunting”

7 National Organization for Victim Assistance Diagramming a Disaster Chronology Impact Timing may add to sense of unreality Time warp Duration Survival issues Community pre-occupation Low point vs. no low point

8 National Organization for Victim Assistance Diagramming a Disaster Chronology Inventory Disorientation Silence Assessment/triage

9 National Organization for Victim Assistance Diagramming a Disaster Chronology Rescue Remedy/Mitigation Disaster euphoria Disillusionment Adjustment Stages

10 National Organization for Victim Assistance Diagramming a Disaster Spatial Dimensions Convergence Proximity Remoteness Geographic Spread

11 National Organization for Victim Assistance Diagramming a Disaster Role Dimensions Assessment of Social Disruption Practical Emotional Distinguishing Features of Community Tragedy

12 National Organization for Victim Assistance CRISIS REACTION PHYSICAL Immobilization (“frozen fright”) Mobilization (fight, flight, or adapt) Exhaustion (problem of sleep)

13 National Organization for Victim Assistance CRISIS REACTION EMOTIONAL Shock, Disbelief, Denial, Regression Cataclysmic emotions Fear, Anger, Confusion, Frustration, Guilt, Shame, Grief Reconstruction of (new) equilibrium

14 National Organization for Victim Assistance Elements of Crisis Intervention Safety and Security Ventilation and Validation Prediction and Preparation

15 National Organization for Victim Assistance Group Crisis Intervention(GCI) Techniques Purpose: Address large numbers Provide peer validation Provide written validation through scribe Begin repair of community’s social fabric Educate community members Affirm hope for the future

16 National Organization for Victim Assistance Group Crisis Intervention Logistics Who and How Many? Where? When? How Long? Setup

17 National Organization for Victim Assistance Group Crisis Intervention Roles Lead Facilitator Support Facilitator – “Scribe” Other GCI Supporters

18 National Organization for Victim Assistance NOVA Basic GCI Process Introduction Ground Rules Questions Ventilation Validation Education/Summary

19 National Organization for Victim Assistance Special Issues Death Emotions: Fear, Anger, Guilt, Shame Loss Grief Death Notification

20 National Organization for Victim Assistance Special Issues Long Term Stress Post-Trauma Character Changes Trigger Events Secondary Injuries

21 National Organization for Victim Assistance Special Issues Spirituality Trauma Impacts Faith Power of Prayer in Crisis Power of Ritual in Crisis Ethical Guidelines for Helpers Survivors are Vulnerable Respect Ritual and Practices

22 National Organization for Victim Assistance Special Issues Culture Matrix of Influences Cultural Action Plan Education Geography, History, Rituals and Routines Entrance into a Different Culture Respect and Good Will

23 National Organization for Victim Assistance Special Issues Children Developmental Stages Spasmodic Crisis Reactions Death Issues Lack of Denial Grief Impact of Parent Loss

24 National Organization for Victim Assistance Special Issues Elders Challenges of Aging Season of Losses Trauma Shatters Beliefs

25 National Organization for Victim Assistance Organizing Crisis Response Teams Goals Assist local caregivers in planning Support local caregivers Train local caregivers Provide crisis intervention

26 National Organization for Victim Assistance Organizing Crisis Response Teams Levels of Service Team Member Roles: HQ Staff, Team Leader, Team Manager, Others (“Worker Bees”) Local Host Flow of Activities

27 National Organization for Victim Assistance CONCLUSION “I have always depended on the kindness of strangers.” Blanche DuBois ― Tennessee Williams, A Streetcar Named DesireTennessee WilliamsA Streetcar Named Desire


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