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Madadgaar National Helpline (Pakistan)

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1 Madadgaar National Helpline (Pakistan)
A focus on advocacy strategies at National Level Madadgaar National Helpline, Pakistan

2 Lawyers for human rights and legal Aid (LHRLA)
In 1989, about 50 lawyers realizing a need for both correctional and preventive actions got together under one roof to establish a forum that could make legal aid affordable to and within reach of the marginalized section of the society especially women, youth and children. Madadgaar National Helpline, Pakistan

3 Establishment of Madadgaar (Journey from 2001 – 2013)
Apart from legal aid, victims required additional support and a platform to deal with their other needs for which LHRLA established Pakistan’s first Helpline for Children and Women suffering from Violence, Abuse and Exploitation in 2001. The name “Madadgaar” was selected by children, which means “The Helper” Need to cater the development domain and not only to focus on maintaining the status quo. The idea was proposed to SDC (in 1997) that provided funding through UNICEF. Madadgaar National Helpline, Pakistan

4 Madadgaar National Helpline, Pakistan
Organizational Goal To eliminate violence in all its forms and manifestation against children and women, and to enable making of an environment conducive for gender equity and equality. Madadgaar National Helpline, Pakistan

5 Madadgaar National Helpline, Pakistan
Mission “Go beyond legal aid to institutionalize the process of accessing justice equally by all, especially by the marginalized women and children. Concentrate on measures that prevent human right violations and improve the governance and empowers the masses while continuing the provision of legal services to victims”. Madadgaar National Helpline, Pakistan

6 Telephonic Counseling
Landline, Mobile, etc Telephonic Counseling Walk in clients Referral Follow up Virtual Counseling Social Media SMS, Facebook, Twitter, Web Page, s, etc. Personal Visit, Visit by 2nd and 3rd Person Services Facebook, Twitter, Skype, etc Governmental and non-governmental institutes Via Calls, Visits, etc Madadgaar National Helpline, Pakistan 6

7 Madadgaar National Helpline, Pakistan
Referral Networking we are nation’s largest service providing network with more than 1000 referral partners. These referral partners(including public and private institutes) provide services including shelter, medical treatment, medico-legal examination, police inquiry and investigation, financial aid, legal aid, consultation, etc. Madadgaar National Helpline, Pakistan 7

8 Association at UN Level
UNICEF – a decade long partnership (May 1999-Dec2010) UNDP – helped in establishing helpline in Sindh (Aug 2008-Aug2011) UNESCAP – (Nov-Dec 2000) IOM – (Dec 2010-Sept 2011) Madadgaar National Helpline, Pakistan 8

9 Association at International Levels
CHI – global network of child helplines in 136 countries (Nov till date) PLAN INTERNATIONAL – operating in Pakistan since 1997 (Nov till date) CARAM-Asia - a regional network on migration and health issues formed in (Jan Dec 2004) CHI- CHI supports the creation and strengthening of national toll-free child helplines worldwide, and uses child helpline data and knowledge to highlight gaps in child protection systems and advocate for the rights of children. Plan has been operating in Pakistan since 1997, helping marginalised children to access their rights to health, education, livelihood and protection. GPP- The Child Rights Alliance is formed by Plan Nederland, Defence for Children - ECPAT, Child Helpline International, International Child Development Initiatives, Free Press Unlimited and Women Win. The Girl Power programme (2011 – 2015) is an effort by these six experienced and allied Dutch civil society organisations to fight the injustices girls and young women face daily in 10 developing countries. The programme is implemented in Bangladesh, Bolivia, Ethiopia, Ghana, Liberia, Nepal, Nicaragua, Pakistan, Sierra Leone and Zambia. Protection of girls and young women against violence, (post) primary education, economic and political participation are the core themes of the programme. The programme is funded by the Dutch Ministry of Foreign Affairs. Madadgaar National Helpline, Pakistan 9

10 Association at Regional Level
ADB a pilot project on addressing and eliminating gender based violence. (Feb 2013-till date) Madadgaar represented Pakistan on the platform of South Asian Initiative to End Violence against Children (SAIEVAC). Participation of Madadgaar in the South Asian Association of Child Helplines (SAACH). Participation of LHRLA in Asian consortium for human rights-based access to justice (HRBA2J). Case studies it was formed on the strong commitments made by the eight SAARC Member States to prohibit and eliminate all forms of violence against children and to implement fully the recommendations of the UN Study on Violence Against Children in South Asia. it is the regional body of child helplines in the 8 SAARC countries, it focuses on implementing regional components of the project such as “SAARC Uniform Toll Free Helplines for children and women”. Madadgaar National Helpline, Pakistan 10

11 Advocacy Strategies at National Level
Checking the gaps between demand and supply of services, its quality and sustainability Supplementing and complementing the government’s agenda of protection Taking media as an important tool Database of all the cases and issues National strategy is a part of regional strategy as we are closely working with and repesenting at regional level to coice out issues and learn their strategies. Madadgaar National Helpline, Pakistan

12 Partnership with Human Rights Ministry Public Private Partnership
International pressure from SAARC _ Successful installation of 4 digit unified code 1098 by the support of Federal Ministry of Human Rights. A great initiative was taken by the government for the ownership of helpline. Mr. Saeed Ahmed Alvi and Mr. Shaigan Sharif, and Ms.Rubina QaimKhani visited Madadgaar Helpline and approved the suggestion of installing 1098. Madadgaar National Helpline, Pakistan 12

13 Madadgaar National Helpline, Pakistan
Benefits of 1098 Cost effective for helpline and clients Easy to remember Harmonization of Telephone number at regional level 1098 is a South Asian number that allows easy cross-border recognition and protection services. Madadgaar National Helpline, Pakistan 13

14 Madadgaar National Helpline, Pakistan
Future Vision To approach government for ownership of single number to facilitate system To make 1098 completely free of charge, within the reach of population To initiate the working of number individually at divisional and then at district level to reach population in small towns. Madadgaar National Helpline, Pakistan 14

15 Resource Pool of Lawyers at National Level
To facilitate the survivors of Gender based violence (GBV). To build a network of activist lawyers who can provide services to the survivors of GBV. Panel of 100 lawyers for resource pool at Regional Headquarters. Training was provided to 52 selected lawyers in Karachi. They will provide services to 5 cases of GBV or legal notices and legal advice Madadgaar National Helpline, Pakistan 15

16 Working of Newspaper Database
Data Analysis and Data Sharing Compilation of statistics on monthly, quarterly and yearly basis Data entry in computerized database Filing of news related to thematic issues Marking and Cutting of news related to highlighted issues daily Monitoring of 17 Newspapers daily to find out issues related to violation of human rights in child, youth and women Madadgaar National Helpline, Pakistan 16

17 NEWSPAPER DATABASE SOFT DATA ISSUES (16) MONITERED ISSUES (68) S# S#
Police Torture 2 Police Encounter 3 Hudood Ordinance Cases 4 Human Trafficking 5 Missing Children 6 Death Penalty 7 Karo –Kari/Honor Killing 8 Suicide 9 Burn Cases 10 Child Abuse 11 Women Abuse 12 Kidnapping 13 Separation (Khula) 14 Professional Killing 15 Runaway Cases 16 Women Arrest S# MONITERED ISSUES (68) 1 Human Rights Issues 2 Accidental Death 3 Family Law Issues 4 Law Enforcement Issues 5 Target Killing 6 Legislation 7 Important articles on data issues 8 Health and Mental Health Issues 9 Corporal Punishment 10 Abandoned Children 11 Juvenile Justice 12 Female Offenders 13 Corpse Found 14 Pakistan Data & Statistics 15 Social Issues 16 Others… NEWSPAPER DATABASE 17

18 Madadgaar National Helpline, Pakistan
Utilization of data from Database Comprehensive documentation of human rights violations Recognition of database in media Use for advocacy at policy level Advocacy for the ratification and proper implementation of UN instruments Awareness raising among masses on magnitude of violence Formation and standardization of implications Understanding of Population parameters Madadgaar National Helpline, Pakistan 18 18

19 Madadgaar Youth Advocates (MYA)
Madadgaar established youth club by the name of Madadgaar Youth Advocates (MYA) in 43 institutions across Pakistan having 70:30 female to male ratios to empower women. Purpose of Youth Club: Engage the youth and students in community development. Aware them regarding the social issues especially related to women and children. Channelize youth energy to take-up and try to solve social issues at their level Youth clubs will focus on empowering youth and develop leadership skills amongst the youth especially girls. Encourage youth to increase volunteerism. Provide non-formal education to youth. Bullet points Madadgaar National Helpline, Pakistan 19

20 Madadgaar National Helpline, Pakistan

21 Using Media as an Advocacy Tool
Madadgaar National Helpline, Pakistan

22 The Importance to Work with Media
By regularly conveying information to important audiences, from the general public to government and international decision makers, the media plays a large role in shaping public debate. Some ways in which the media can be of importance to NGOs include: counter popular misconceptions create an environment of political pressure comment on an issue, providing an alternative viewpoint convey general information, serving as a public education tool Madadgaar National Helpline, Pakistan

23 Madadgaar National Helpline, Pakistan
Our Strategy Madadgaar: Identifies trends and shares thoughts on it with media Shares case stories with media to let people know about the harsh realities of life. Has made a database of media channels, media personnel and newspaper agencies. Extends co-ordination with media and remain in co-ordination through calls, s, faxes and press club. Takes media as an integral part of organization and works hand in hand with them in all issues and circumstances. Madadgaar National Helpline, Pakistan

24 Madadgaar National Helpline, Pakistan
Our Strategy Highlights issues related to children & women protection at national and international platforms using all sources of media (Electronic, Print and Social). Provides information and data to media as a continues process done through: ARY madadgaar, talk shows, A series of programs with Aaj TV , Documentary, News reports Sensitizes media personnel on child protection issues through Articles, Press release and Press briefing , Social Networking sites, and Workshops. Madadgaar National Helpline, Pakistan

25 Madadgaar National Helpline, Pakistan
CASE STUDY On July 2012, a 16 year old innocent girl became a victim of rape. The life of this young girl was ruined when she was alone at her home and a boy living in her neighbor physically abused and raped her. Unfortunately, the girl faced severe life crisis when she got to know that she has conceived a baby. The family of this young girl tried to convince the boy to get married to her which he refused. The offender continuously threatened the young girl and tortured her mentally. The helpless parents of the victim came to madadgaar to seek help. Madadgaar referred them to DIG south and concerned SHO and FIR NO. 84/012 was registered. With this, Madadgaar also provided medico-legal aid to the victim and got the offender arrested. Moreover, on family’s concern related to abortion of the conceived child, he was referred to Marie Stopes Hospital for medical assistance. In all, Madadgaar proved to be an excellent example where it helped the innocent girl and helped to provide justice to her in all possible ways. Madadgaar National Helpline, Pakistan

26 CASE STUDY (ANJUM ARA BEGUM)
Anjum Ara Begum, a middle aged lady had been a victim of domestic violence after few days of her marriage. Anjum Ara along with her two children found it very difficult to survive in such dreadful conditions of physical and mental torture. She is working at SOS village where she lives with her young son. On 3rd September 2012, Anjum Ara came to Madadgaar National Helpline and requested for providing justice to her. After thorough counseling by Madadgaar’s officers, the issue of Anjum came to the forefront as she wanted khula from her husband and a secure shelter for her daughter. Madadgaar dealt with Anjum’s request on priority basis. She was provided free legal aid for her khula case and her daughter was sent to Sirat-ul-Jannah Orphanage home. Madadgaar is efficiently dealing with the case by taking continuous follow up with shelter home and Anjum as well. In all, to a large extent Madadgaar has been successful in overcoming the issues of domestic violence and also provided aid so that the victim can live a normal life again. Madadgaar National Helpline, Pakistan

27 Madadgaar National Helpline, Pakistan
Challenges Difficult to find professional people and staff Less sustainability with youth Government is not so receptive Madadgaar National Helpline, Pakistan

28 Madadgaar National Helpline, Pakistan
Recommendations Arrange trainings at international and regional levels, involving helplines as trainers Comprehensive internship and volunteer program Involve community services as a part of curriculum in universities Trainings with and from media Madadgaar National Helpline, Pakistan


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