Truth About Communication There are always 3 sides – What you think was said – What they think was said – What was really said
What are you talking about ? Consider that your life experience is in direct correlation to the conversations that your having
Exercise: What are you talking about? WHOWHATPERCENTEXPERIENCE Co-workers Family Friends Community Org Other
What are you saying? Consider what you are saying is giving you your experience ….. – What’s wrong – what’s right – What there is to overcome vs. being responsible – What you have to tolerate vs. a solution – Negative – positive
What could you say? It is up to you to be responsible for what you say and how you leave people…. – What is another way to say it? – What could you be talking about?
What gets in the way? The unsaid How things should be Rackets ** ** The Three Laws of Performance
What gets in the way? Rackets – Persistent Complaints – Fixed Way of Being – Payoff – Cost ** The Three Laws of Performance
Old vs. New Old BehaviorNew Behavior Judging / Assessing Acknowledging Anticipating Listening Knowing / Not Understanding Informing Partnership ThreatenedNon – threatening
Old vs. New Old Experience New Experience - Disconnected - Connected - Disinterested- Interested - Disempowered - Empowered
Take away …. What is one thing you will take away from today? What do you see would make the biggest impact in your communications? What is an action you will take to effect your communication?
Effective Communication It is up to you; you get to say how it is going to go!