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Service Point Review Monash University Library Clare Carlsson Manager, Sir Louis Matheson Library Faculty Team Leader - Education.

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Presentation on theme: "Service Point Review Monash University Library Clare Carlsson Manager, Sir Louis Matheson Library Faculty Team Leader - Education."— Presentation transcript:

1 Service Point Review Monash University Library Clare Carlsson Manager, Sir Louis Matheson Library Faculty Team Leader - Education

2 SPR August libraries in Victoria 2 libraries o/s in Malaysia & South Africa 259 staff EFT

3 Budget $42.2m 28th February 2011Presentation title3 Staff 38.35% Collection 29.26% Overheads 23.68% Other 8.71%

4 Monash University Library +3.2 million items +1,100 databases +72,845 e-serials +341,825 e-books +4 mill visitors +1,619,814 loans +129,000 inquiries SPR August 20114

5 Library Student Survey 5/10 top performers relate to Library staff (Insync) Personal interaction at both physical and virtual service points continues to be highly valued.

6 The difference a word can make…. Snap shot survey 2011 “… glorified ushers …” Inside Higher Ed. What Students Don’t know 22 August 2011 SPR August Information

7 and another word…… SPR August Loans

8 SPR - The process SPR August 2011 Presentation title 8  Simplify and streamline access  2 year project involving a large number of staff  Final report in December 2010  19 recommendations

9 Major working parties formed  Interconnections between service points working group –Perform –Inform –Advise  Using technologies to do things differently working group SPR August 20119

10 From these two groups a framework was developed  Pods working group + design for Research & Learning point  IT infrastructure working group  Virtual Interconnections working group  Knowledge Base working group  Training working group SPR August

11 Communication It was acknowledged from the outset that any changes introduced would have impact in the workplace, and that those staff who provide frontline services would be the most affected. SPR August 20111e11

12 SPR August


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